Mask problem in Premiere Pro CC 2014
Hello!
I have a strange problem with the mask tool in Premiere Pro CC 2014, and made this video to explain the problem.
Hope someone can help me.
Thanks a lot
/Per Haar
Mask problem in Premiere Pro CC 2014 - YouTube
But the whole point is that I am not able to place the mask properly because of the strange way it behaving. The purpose of a mask is that it should affect the area it is located above and not somewhere else, and it should also fill the entire mask and not only a spot at the center of the mask area.
It has nothing to do with the order of things, or if I turn up feathering or extract the edge. It's all about the wired way it applys it self.
If I apply and drag the mask to the corner, it should affect the corner and not somewhere near the center of my footage. As it is right now I have to zoom out to 25% and drag the mask way out of frame to affect the corner of my footage.
/Per
Similar Messages
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Preview lag problem on Premiere Pro CC 2014
Hi everything!
I have a big problem on Premiere, when I work on every type of file the Program monitor lag too much.
I can see one frame every few second!
But the audio work well...
It seems that the computer have not enough power to show the video! And I have not modified or applied effect or transition!
I have got a MacBook Pro Early 2011 with the AMD Radeon HD 6750M (1024 MB) with the OpenCL 1.2 Engine, 2,2 GHz Intel Core i7-2720QM Quad Core (With Multithreading to 8 Core), 16 GB 1666 MHz RAM, with a Magnetic Disc (No SSD). The Machintosh is equipped by OS X Yosemite, reinstalled last week to try to fix the problem.
Before installing the CC 2014 I used the CS6 for 2 years without problem.
In Project Settings i have active the Mercury Playback Engine, and the other settings are not changed!
Someone had the same problem? Or know how to resolve? Because is not easy to use in this condition!
Thank you very much, Andrea.Hi!
Thank you for the answer!
My source footage is 1080 50p AVCHD (from Panasonic AC-AG160AEJ), but the problem is on every type of footage, because I tried with a 720 50p from a Canon EOS 6D and the ProRes 422 1080 25p of BlackMagic Production Camera 4K.
The problem doesn't change with the weight of the footage, with all of the footage type the problem is the same.
I use the original 7200rpm 750GB hard disk connected with the SATA interface. I think that is SATA 3 at 6 Gbit/s.
I have tried with all playback resolution possible (Full, 1/4 and 1/8) but the problem doesn't change, even if I change the resolution.
Unfortunately with the format of last week I lost the CS6...
I'm writing from Italy and I use the PAL standard!
I attach a video of the problem and a picture of my graphic card, if they are usefull!
Video available at this link:
Lag Problem.mov - Google Drive
Thank you Ryan! -
Audio rendering problems in Premiere Pro CC 2014
Hi
I'm rendering a very small project in Premiere Pro (just some cut and music). I tried to render it in H.264 but when I open it in windows media player there is no audio, when I copy it to my mobile phone I can't hear the audio neither. When I import the rendered file into premiere I can see the audio waveform. When I render the project in mpeg I can here the audio and when I clik the "match sequence settings" button I can hear it to (AVI) but I need H.264. What is the problem or what am I doing wrong.
Thanks in Advance
MichielWindows Media Player sucks. That's about the best 'why' I have for that.
I don't own a smart phone, so I can't help with that one. (I'm one of those old fashioned types who only uses a phone to make phone calls, and the proper tool for all the other activities the 'phone' has co-opted lately - like a computer for playing back computer media files. ) -
Premiere Pro CC 2014 and Medie Encoder CC 2014 problem
Hello there,
Every time that I am willing to export my project my Premiere Pro CC 2014 stop responding all together. I tried the short cut (Commend+M) or going through the Manu bar. the result is the same, Premiere Pro CC 2014 just freezes and does not respond to anything till I force quit it and restart it allover again. I tried exporting from Premiere Pro it self, without using Media Encoder, but the problem remains the same.
I am using the new Mac Pro. I heard Adobe Premiere Pro is experiencing problems with the New Mac Pro. Is that true? Or is there other issue?
Thank you and looking forward to hear back,
MarufI am having a similar problem.
Premiere Pro CC 2014 suddenly decided to crash every time I export to either Adobe Media Encoder or within Premiere itself.
The encode will usually go for 5-10 minutes before the programs either spits out a "serious error has occurred" window, or it just sits there frozen until I force quit.
I did find a work-around for the moment. If I open AME and FILE > OPEN, select my project and then the sequence I want, AND put it in Software render mode, it will work.
My timeline is 2K, 58 minutes in 23.976
Only effects applied are Lumetri LUTs - no third party.
I've exported as recently as a week ago without issue.
Running OSX 9.5 on an X99 board
3.75 GHz 8-core
64GB 2400 MHz RAM
EVGA Titan Black 6GB
Because I can get my renders out, I am not too concerned. Either there is something wonky with my timeline that screws with any graphics enabled rendering, or there is a bug that is have the same effect. I will try rendering on another of my edit bays that utilizes a GTX 580 that I KNOW works. The Titan is pretty new to my workflow.
Thanks Adobe, for checking this out. -
Problems with Mac Mini and Premiere Pro CC 2014
I am new to video editing with a background in graphic design and typically do short corporate videos.
I am currently using a Mac Mini (late 2012 model), running Mavericks 10.9.5. And I keep having a problem with Premiere Pro CC 2014 freezing in the program monitor, while scrubbing through the timeline.
Here are my specs:
Processor: 2.6 GHz Intel Quad Core i7
Memory: 16 GB
Graphics: Intel HD Graphics 4000 1024MB
I am also using a 2TB Fantom G-Force Megadisk external HD to store all my media. It is connected via a Firewire 800 cable
I'm wondering if the freezing is caused by Mac Mini having a integrated graphics card vs. a discreet one. Has anyone else had any problems like this using a Mac Mini?I am new to video editing with a background in graphic design and typically do short corporate videos.
I am currently using a Mac Mini (late 2012 model), running Mavericks 10.9.5. And I keep having a problem with Premiere Pro CC 2014 freezing in the program monitor, while scrubbing through the timeline.
Here are my specs:
Processor: 2.6 GHz Intel Quad Core i7
Memory: 16 GB
Graphics: Intel HD Graphics 4000 1024MB
I am also using a 2TB Fantom G-Force Megadisk external HD to store all my media. It is connected via a Firewire 800 cable
I'm wondering if the freezing is caused by Mac Mini having a integrated graphics card vs. a discreet one. Has anyone else had any problems like this using a Mac Mini? -
Premiere Pro CC 2014 and Media Encoder CC 2014 not completing encode.
This is a project that I have been successfully encoding in short segments until now. Now when encoding, session runs about 10-15 minutes and then ends without error messages.
Removing effects and changing to Mercury PB Engine SW did not help.
Also tried disabling metadata as suggested in another forum.
When CUDA used, logged as "Encoding failed." When Mercury SW used, logged as "File Successfully Encoded" even though video file is only 6 KB with no content.
Premiere Pro Build 8.1.0 (81)
Media Encoder Build 8.1.0.122
Windows 7 Professional
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
8 GB RAM
NVIDIA GeForce GT 610 (9.18.13.3788)I am having a similar problem.
Premiere Pro CC 2014 suddenly decided to crash every time I export to either Adobe Media Encoder or within Premiere itself.
The encode will usually go for 5-10 minutes before the programs either spits out a "serious error has occurred" window, or it just sits there frozen until I force quit.
I did find a work-around for the moment. If I open AME and FILE > OPEN, select my project and then the sequence I want, AND put it in Software render mode, it will work.
My timeline is 2K, 58 minutes in 23.976
Only effects applied are Lumetri LUTs - no third party.
I've exported as recently as a week ago without issue.
Running OSX 9.5 on an X99 board
3.75 GHz 8-core
64GB 2400 MHz RAM
EVGA Titan Black 6GB
Because I can get my renders out, I am not too concerned. Either there is something wonky with my timeline that screws with any graphics enabled rendering, or there is a bug that is have the same effect. I will try rendering on another of my edit bays that utilizes a GTX 580 that I KNOW works. The Titan is pretty new to my workflow.
Thanks Adobe, for checking this out. -
Premiere Pro CC 2014 and Media Encoder CC 2014 Crashing constantly
Running out of options and ideas...
Symptom: Every time I work on any project in Premiere Pro CC 2014 or try to render out in Premiere Pro CC 2014 or Media Encoder CC 2014, the software crashes after 2-3 minutes of use/rendering when the GPU is enabled in Premiere/Media Encoder, or after 5-10 minutes of use/rendering in software only mode. The crash is a software crash, Windows continues to run fine.
I have tried all the standard list of steps that adobe reps post on threads like these - clearing media cache, software only on render, new project, etc. https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html
Windows event is not that helpful to me:
Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00007ff5ecb4de40
Faulting process id: 0x1dc8
Faulting application start time: 0x01d04a503cd82df2
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
Faulting module path: unknown
Report Id: cacdfbab-b717-11e4-826d-8863dfc268bc
Faulting package full name:
Faulting package-relative application ID:
I have wiped adobe off the machine and reinstalled - same problem. I have tried projects that crash the machine on other machines and it works fine.
The machine is new, clean install and runs everything else great - 3ds max, high res games, scientific computing - max memory use, etc.
Spec:
5K iMac running bootcamp and Windows 8.1
Intel Core i7-4790K @ 4.0 GHz
32 GB ram
1TB SSD
AMD Radeon R9 M295X 4GB GDDR5
I have used this bootcamp/imac configuration for 5+ years on 3-4 machines and everything has always just worked great. Guess it was my time for a problem, but I'm open to new ideas to try...
Finally - I hope someone from Adobe reads this. I have spent 2 nights on the phone with support. The first night I got an over confident answer that it's a gpu driver issue, just go with software only (no luck - same crashes and different drivers aren't solving the problem). Tonight I was hung up on "by accident" as the agent looked up my video card after waiting 15 minutes to talk to someone, only to be hung up on a second time while on hold after calling back and waiting 20 minutes (because I assume the Adobe call center closed). No message to say so, just hung up on. An overall very disappointing experience.
Thanks in advance to anyone with ideas on things to try,
Cheers!I am having a similar problem.
Premiere Pro CC 2014 suddenly decided to crash every time I export to either Adobe Media Encoder or within Premiere itself.
The encode will usually go for 5-10 minutes before the programs either spits out a "serious error has occurred" window, or it just sits there frozen until I force quit.
I did find a work-around for the moment. If I open AME and FILE > OPEN, select my project and then the sequence I want, AND put it in Software render mode, it will work.
My timeline is 2K, 58 minutes in 23.976
Only effects applied are Lumetri LUTs - no third party.
I've exported as recently as a week ago without issue.
Running OSX 9.5 on an X99 board
3.75 GHz 8-core
64GB 2400 MHz RAM
EVGA Titan Black 6GB
Because I can get my renders out, I am not too concerned. Either there is something wonky with my timeline that screws with any graphics enabled rendering, or there is a bug that is have the same effect. I will try rendering on another of my edit bays that utilizes a GTX 580 that I KNOW works. The Titan is pretty new to my workflow.
Thanks Adobe, for checking this out. -
Premiere Pro CC 2014 keeps crashing on startup.
So, I just had a fresh Windows 7 install because for the last 3 days I've been having a problem with Premiere Pro CC 2014 and this was my last resort, even so, it didn't work.
Everytime I try to start Premiere Pro CC 2014 this happens:
I know this has been a problem to a lot of people, but I've tried every solution I've seen so far: tried the Premiere Pro CC version, reinstalled Premiere Pro CC 2014, updated Intel Graphic card, disabled Intel Graphic card, renamed Adobe's AppData folder, tried running in compability mode, reinstalled Quicktime, unistalled Quicktime. And I just formatted my computer, so I really don't know what else can I do.
I'm running Windows 7 Ultimate with a Intel Core i3-4330 CPU @ 3.50GHz, Sapphire Radeon R7 260x, 8GB RAM.
My Event Viewer logs:
"Faulting application name: Adobe QT32 Server.exe, version: 8.0.1.21, time stamp: 0x53c7afcc Faulting module name: ImageRenderer.dll, version: 8.0.1.21, time stamp: 0x53c76485 Exception code: 0xc000001d Fault offset: 0x001e5353 Faulting process id: 0x114c Faulting application start time: 0x01cfbfc08ce68291 Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\32\Adobe QT32 Server.exe Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\32\ImageRenderer.dll Report Id: cb4f1cdb-2bb3-11e4-82a4-97822361737e"
"Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Adobe QT32 Server CC 2014.0 because of this error.
Program: Adobe QT32 Server CC 2014.0" "Faulting application name: Adobe Premiere Pro.exe, version: 8.0.1.21, time stamp: 0x53c7b17f Faulting module name: ImageRenderer.dll, version: 8.0.1.21, time stamp: 0x53c7659e Exception code: 0xc000001d Fault offset: 0x00000000001f5382 Faulting process id: 0xc70 Faulting application start time: 0x01cfbfc086d5619d Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\ImageRenderer.dll Report Id: cb4a3ac9-2bb3-11e4-82a4-97822361737e"
"Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Adobe Premiere Pro CC 2014.0 because of this error. Program: Adobe Premiere Pro CC 2014.0"
Thank you.Hi zerebelo,
Please install Windows 7 Serivce Pack 1 and that should fix it.
Let me know if that helped.
Thanks!!!
Rameez -
Premiere Pro CC 2014.2 not stable on my system
Mac OS 10.10.1
I am having problems with Premiere Pro CC 2014.2 that make it almost unusable on my system. All other software, including AE, Audition, Prelude, Photoshop etc. working well.
The symptoms, which are not specific to any one project - but seem to effect all equally - are:
1) Intermittently, I loose the ability to play clips or the timeline. I can drag the playhead around, but nothing plays, nor does the viewer or program monitor change or update. I can't use the space bar for play, nor can I click the play button with the mouse. Either action requires a re-start.
2) Exiting the application, Premiere Pro will not completely shut down. It goes into some kind of limbo state. The only way to shut the application down is to use the Force Quit command from the Apple Menu. Once the application has been Forced to Quit, it will not restart until the computer has been restarted. It will just bounce up and down in the dock and never launch completely. The only way to launch it again is to completely restart the computer. If the application has been force quit, when I shut the computer down, I get the spinning wheel for a very long time during the shut down process, but the computer does completely shut down on its own. After I restart, Premiere Pro starts up promptly.
What I have done so far:
Verified Disk Permissions
Run Disk Warrior on all disks.
Trashed Premiere Pro preferences
Uninstalled the Premiere Pro app, and then re-installed a fresh download.
My computer specs:
And I am connected to 2 Thunderbolt Pegasus Raids for the media.
Any help much appreciated.
MtDKevin Monahan wrote:
Is your Mercury Playback Engine set to CUDA or OpenCL? Make sure it is in CUDA.
Yes, it is.
Does this happen with brand new projects, as well?
Yes.
Have you checked the permissions of all your Adobe folders? Are they set to Read Write?
They were all set to read/write, I did the procedure as outlined in the link.
Have you checked the permissions of your Mac HD and your media drives?
Yes.
If you create a new user with Admin privileges, does that work better?
I have not tried this yet.
If you disconnect your media drives do you see any improvement in stability?
No.
This problem does not, to me, seem to coincide with the either the OS upgrade or Software upgrade. It has begun to appear over the last week or so, and is occurring more and more often.
Any help you can give appreciated.
MtD -
Can't import MTS with Premiere Pro CC (2014)
I have the problem with Premiere Pro CC (2014) and Media Encoder CC (2014) ! "Compression of media is not supported" (or something like that, it's in german...)
In After Effects CC (2014) and Prelude CC (2014) there is no problem importing these files.
MTS from a Panasonic HC-V550, files from a AVCHD folder structure, 1080p 50 fps.
I did already a project with theses file in Premiere Pro CC a few month ago!Hi Das Modular,
Move the media to another directory, drive, or merely change the name of the folder where your media resides. You should be able to import the files after that.
Thanks,
Kevin -
Alle Tastenkürzel verloren in Premiere Pro CC 2014
Ich habe ein eigenartiges Problem - bei Premiere Pro CC 2014 auf dem Mac (OS X Yosemite, aktuelle Version) funktionieren keine Tastenkürzel mehr - einschließlich Abspielen (Leertaste), Löschen (Rücktaste) oder Rückgängig (Command + Z). Einfach alles weg.
Tastatur ist angeschlossen und funktioniert einwandfrei. Auch in z.B. After Effects ist alles in Ordnung.
Wenn ich in die Tastenkürzel-Einstellungen gehe, sehe ich, dass keiner der Funktionen in der Liste ein Kürzel zugeordnet ist. Wenn ich es manuelle einstelle, funktioniert es wieder. Ich kann allerdings nicht sämtliche Funktionen manuell wiederherstellen...
Wenn ich die Keyboard-Layout-Presets aus der Dropdown-Liste wähle (z.B. Adobe Premiere Pro CS6), bleibt die Liste der Befehle leider leer, es ändert sich nichts.
Weiß jemand Rat?Lösche mal Deine Voreinstellungen:
halte Shift+Alt beim starten von Premiere.
Alternativ:
Auf Mac findest Du die Voreinstellungen auch unter:
UserFolder>Documents>Adobe>Premiere-Version>Versionsnummer.
Falls der ordner versteckt ist:
Access hidden user library files | Mac OS 10.7 and later -
Premiere Pro CC 2014 and AME using only 25% of CPU
Hello all,
I've been having this problem with Premiere PRO CC 2014 and that when exporting it uses only 25% of my CPU thus taking 4 times longer than CS6 to export the same file project. I read a couple of forums with people having the same problems, I tired disabling CPU parking, disabling "Import sequences natively" in AME but no result.
Quick PC specs:
i5 4670
16GB of RAM
GeForce GTX 760 4GB DDR5
Everything for Adobe including the video files in use are of Samsung's SSD drives. Using CUDA as the render engine.
Currently one hour and 4 minutes clip in 4k takes about 52 hours to encode in Premiere CC 2014 and 9hr to encode the same project in CS6. Any ideas?Take a look at your GPU usage with something like GPU-Z to see if both Premiere versions are using the same amount of MPE GPU hardware acceleration. Actually with CC 2014 it might work faster because Adobe added in more 4k effects/features for GPU acceleration.
You might want to download our Premiere Pro BenchMark (PPBM) and run it on both versions. The H.264 very complex timeline has 4K material in it and usually shows Premiere Pro 8.xxx take about only half the time that Premiere Pro CS6 take to export that same timeline. -
Premiere Pro CC 2014 imported video length mismatch
I've got a problem in Premiere Pro CC 2014 where the audio and video get out of sync the farther you go into the imported clip. While troubleshooting I noticed that Premiere isn't properly reading the video length of the imported file. Windows reports the right length, as do VLC and Handbrake, but Premiere shows a time about 30 seconds shorter than the real file. I've included the file info from MediaInfo and Premiere here. Windows reports a (correct) length of 1:56:39. This happens on two different Windows computers both running the latest release of Premiere Pro. Has anyone seen this? I've tried to search for similar issues but haven't found anything like this. Thanks!
----- MediaInfo -----
General
Complete name : C:\Users\aprice\Desktop\CI_EOUGame.mp4
Format : MPEG-4
Format profile : QuickTime
Codec ID : qt
File size : 3.22 GiB
Duration : 1h 56mn
Overall bit rate : 3 954 Kbps
Encoded date : UTC 2015-01-10 02:38:58
Tagged date : UTC 2015-01-10 04:35:38
Writing library : Apple QuickTime
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : [email protected]
Format settings, CABAC : Yes
Format settings, ReFrames : 4 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 1h 56mn
Bit rate : 3 756 Kbps
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Variable
Frame rate : 29.871 fps
Minimum frame rate : 7.500 fps
Maximum frame rate : 30.000 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.061
Stream size : 3.06 GiB (95%)
Language : English
Encoded date : UTC 2015-01-10 02:38:58
Tagged date : UTC 2015-01-10 04:35:38
Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 1h 56mn
Source duration : 1h 56mn
Bit rate mode : Constant
Bit rate : 192 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 44.1 KHz
Compression mode : Lossy
Stream size : 160 MiB (5%)
Source stream size : 160 MiB (5%)
Language : English
Encoded date : UTC 2015-01-10 02:38:58
Tagged date : UTC 2015-01-10 04:35:38
----- End MediaInfo -----
----- Premiere -----
File Path: C:\Users\aprice\Desktop\CI_EOUGame.mp4
Type: MPEG Movie
File Size: 3.2 GB
Image Size: 1920 x 1080
Frame Rate: 29.97
Source Audio Format: 44100 Hz - compressed - Stereo
Project Audio Format: 44100 Hz - 32 bit floating point - Stereo
Total Duration: 01:56:09:09
Pixel Aspect Ratio: 1.0
----- End Premiere -----Thanks Ann. I noticed that in the MediaInfo output and thought it was strange, since I don't typically deal in variable frame rate footage. After converting it to constant frame rate with Handbrake the problem appears to have been resolved. I'm working to find out if the program that records the video can be switched to constant frame rate mode to fix this issue permanently. Thanks for the help!
-
Premiere Pro CC (2014) does not show preview!?
Hello there,
I've a serious problem. Premiere Pro CC 2014 does not respond in the preview monitor.
It's not like the program doesn't answer but it's only the way of working with footage.
I can't watch my footage but I can set in- and outpoint. I can't work because I can't see anything.
What's the matter? How can I fix this?
ThanksMore information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Exactly what is INSIDE the video you are editing?
Codec & Format information, with 2 links inside for you to read http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions
Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download -
What is the problem with Adobe Creative Cloud Premiere Pro CC 2014, why it freezes often?
I Purchased the Adobe Creative Productive Premium Suite CS5 in early 2010 and I was very satisfied with it all this time, I can say that I never had a problem while using any of the Production Premium applications. Few weeks ago, I asked Mr. Philip Bloom about a technical issue regarding the best method to use a 50 FPS clip with a 23.976 FPS project, and I got his kind help but he recommended me too that I should upgrade to the latest Adobe Cloud CC 2014 which has many new features added to the different programs. I took his kind advice and downloaded a trial version of all the Adobe Cloud CC programs which I use for my filmmaking business.
Today is the 20th day of my trial period and I have 10 days left to take the decision of continuing with CC 2014 or not. The past 20 trial days were not very pleasant. I want you to share with me the following details which I'll list them as bullet points and I would appreciate diagnosing the problem if you can and suggest a solution for it to re-try the Adobe Cloud CC 2014 for the 10 remaining days with no further problems.
I used to have the Gigabyte graphics card GTX 470 for about 4 years and it malfunctioned last year and I replaced it with a humble Geoforce GT 610 card, but it worked fine with the Adobe Suite CS5 programs.
My system configuration is Intel Core I7 950@ 3.07GHz , installed memory 12 GB. , Windows 7 Ultimate, 64 bit Service pack 1, 3 hard drives 1TB. each (one of them is dedicated for Adobe asset files and the editing work)
For the first 2 or 3 days I used mainly the Premiere Pro CC 2014 establishing short projects for a max. of 5 minutes each and it was working normal. But, later, as soon as I started to build a project which reached about 24 minutes of length and I began to edit those before I add more clips to the timeline, unfortunately, the PrPro CC 2014 started to freeze on any of the frames every time I try to edit normally as I used to do with the CS5, so, I had to wait for 2 or 3 minutes every time it freezes, then it works for seconds then freezes again!! and during the 20 days mentioned above it crashed once.
The movie files of my project are the Nikon's .Mov files and the editing work which I performed included effects such as Color correction (levels) color correction (fast) color correction (Auto) sharpen effect, and stabilizing effect.
I installed the Magic Bullets Suite trial version, and the Neat Video trial version, aiming to purchase either the DeNoiser or the Neat Video (but I tried their effects without saving them to the project).
I used to export parts/ or whole project before finalizing the editing process to be able to monitor on a TV screen (mp4 file format) some of the changes I made in PrPro before being freezed.
Based on my previous 5 years experience using the CS5 Suite I have a strong trust in Adobe, I never thought the problem was in the PrPro application, but rationally I thought it was the graphic card (GT610), and accordingly I purchased yesterday a new Zotac Geoforce GTX 770 (listed by Adobe as an approved card) and I installed it and checked that it is running fine and I checked the processor temperature which was within the normal level.
Only today, I began to think that it might be something wrong with the Adobe Cloud CC 2014 ( a bug or something) and as a result of searching on the internet I could see lot of users since 2014 who were having freezes and crashes with the CC and the CC 2014 versions. That was a shock for me, could it be that until Feb. 2015 the same severe problem still occurs???
Sorry for any inconvenience, looking forward to seeing a solution for that serious problem.Hello Ashraf,
Sorry you didn't get any help on this post. In the future, please contact Adobe Support for 1-1 assistance on issues like this: Contact Customer Care
Thanks,
Kevin
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Got into some diagnostic mode... need help to get out!
while plugging in my 30gig video ipod to a travel charger i bought at the mac store the other day...i must've pressed the menu button or somthing while actually plugging it in and it went directly into this diagnostic mode and i couldnt get out of it