'mass storage' connection option showing error mes...

Up until a yesterday , my phone was working fine . Then , yesterday , when I tried to connect it to my PC via the nokia-provided USB cable , things went kaput. 
The phone began by working normally, asking me to select a connectivity option, while my computer gave me the message that it had detected a new MTP device , and then asked me to insert the disc that might have come with this device. I cancelled this , as always, and selected the 'mass storage' option on my phone. At this point , the phone gave me this error message :-
"Memory card in use by another application. Please wait."
and the computer , instead of treating the phone like an external storage device , began going through the same sequence of " found MTP device . Please insert disc " over and over . This is happening even after I reset my phone to factory settings. What do I do now ?
Can anyone please help ?

Are you sure you selected Mass Storage mode on your phone in the connection prompt, and not Nokia Suite / Ovi Suite / PC Suite? If you have restored your phone to factory settings and are stil having problems, then you will need to take your phone to your local Nokia Care point for them to inspect.
to locate Nokia Care: http://nokia.com/support

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