Mass Storage device question

I have an old blackberry 8320 and I am trying to retrieve the pictures memos, and contacts off the phones hard drive,
I have installed the black berry desktop manager and it is able to to detect the phone but every time I got into media manager  I get and error message  "A Problem occurred awhile trying to connect to your device". I assumed the easiest course of action would be to use the phone as a mass media storage device to no avail,with
"please insert disk"
I am unclear if these methods are only to transfer the files from the  SD card in the phone. All the files are saved on the phones hard drive and I was unable to insert an SD card into the phone as I believe the SD slot may be damaged
Does MAss Media storage mode acess the phone's hard drive or the sd card in the phone and if it does how do i retive the pictures and memos and files off the phone. 

Hi
Did you download the right drivers for the right notebook series???
The Satellite P100-10P belongs to the PSPAGE series.
I think you should check the Toshiba forum page again and be 100% sure that you have downloaded and installed all available drivers!!!
I think you should check if you have installed also the Texas Instruments Flash Media driver.
Last but not least the installation instruction was placed on the page.
Please follow the guide lines and install the drivers in the right installation order!
regards

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