Mass Storage Error Message

I have an 8gb msd card in the 8320, mass storage is ON, but when I access the phone through the Roxio media manager, it hgives the message "Please Activate the Mass Stoge Mode on your Device". Have tried it on and off, nothing. I can see the phones memory storage. There are photos from the camera stored on the card, which I can see from the phone. Also I can't see the phone through the XP explorer.
All other sync functions seem to work.
Solved!
Go to Solution.

calderwood wrote:
Now, if anyone has a suggestion for a good media manager that works with Blackberry, I'd be really happy as the Roxio is a memory hog and is clunky and slow. Blackberry needs to find a better partner.
what do you expect from a Media manager ? I don't use any and can transfer my music to my device in just a few seconds.
About the Roxio Media Manager quality, I think many people have trouble with it indeed.
calderwood wrote:
My final words - why with a brand new phone, can't I get this advice from BB support? I guess there is no support.
Your first support is your carrier hotline. In case it does not work out, they are supposed to forward you to the RIM hotline for free. If your carrier hotline refuses to, you can buy a hotline ticket incident at RIM by going to the bottom of this page and click the "CONTACT US" link.
apart from that, you have the community forum that usually helps people quite well.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

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KB15591
Name assigned to the BlackBerry smartphone in BlackBerry Media Sync follows the MicroSD card
Click Accept as Solution for posts that have solved your issue(s)!
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