Massive drop in speed

Just got upgraded the other day and was getting some great speeds upwards of 17meg, however today im lucky if i go above 2.4meg. Whats happend there, is it because its still in the ten day settling period. Router read out below thanks.
Uptime:
0 days, 0:12:02
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
1,072 / 17,698
Data Transferred (Sent/Received) [MB/MB]:
2.03 / 5.04
Output Power (Up/Down) [dBm]:
11.5 / 0.0
Line Attenuation (Up/Down) [dB]:
10.0 / 20.5
SN Margin (Up/Down) [dB]:
6.0 / 6.0
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
0 / 0
FEC Errors (Up/Down):
0 / 1,028
CRC Errors (Up/Down):
0 / 0
HEC Errors (Up/Down):
0 / 0
Line Profile:
Fast

you have a 17mb connection but uptime is only 12min - have you been resetting the hub?  Can you run btspeedtester and post results.  most important in this 10 period is to stay connected 24/7 with no resets
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Similar Messages

  • Massive drop in line speed...

    Hi all,
    I suffered a massive drop in Internet connection speed earlier this week which has so far not improved.
    Although I have had ADSL since it's near earliest days and being close to my exchange I have never received a great performance but have become more or less satisfied with the 4\4.5mbps I receive from my Total Broadband Option3 package.
    I did receive close to that speed prior to the 8mb upgrade a few years back and an upgrade to 20mbps doesn't promise me any better (availability checker for neighbours etc suggests that faster is available but who is to know?).
    On Wednesday (9th February) my connection\synch speed dropped to about half it's usual speed and is now in the region of 240kb rather than the near 500kb I usually receive. I would like to comment that I know my line can achieve better than this as I got download speeds of nearer 600kb for a month or so around October last year.
    I power-cycled the router and after the diagnostics had completed etc and the line synch process had  completed the speed of the line had dropped again slightly.
    Not to sound arrogant but I know all the usual troubleshooting having been through it all before on several occasions each time finding out the issue is with the exchange and so having had no means to affect the problem.
    The situation is the same this time in that categorically nothing has changed inside my home nor with my equipment and so I am confident that the problem is external to me, especially considering the massive drop in speed.
    I did get a response from a BT forum moderator from a post I placed on another site but the advise I got back was generic at best and didn't suggest anything besides mounting a BT iPlate. that advice was no good for two reasons which are that as nothing in my home has changed fitting an iPlate won't make a 2+mbps connection increase (back to what it was) and that I already have an 'ADSL v1.0' labelled master socket that already contains all the tech that the iPlate does. Having replied to their email stating that I already have the afore mentioned v1.0 master socket I haven't had any response.
    So... to explain further...
    here are some diagnostic stats for the past couple of days taken from my router (Draytek Vigor 2820n) - sorry the font is small bu tI wanted to keep the layout of the text when I completed the post;
    > ADSL status @ 04:43 10/02/2010
      --------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
       Running Mode            :    G.DMT       State                : SHOWTIME
       DS Actual Rate          :  2528000 bps   US Actual Rate       :   448000 bps
       DS Attainable Rate      :  2592000 bps   US Attainable Rate   :  1100000 bps
       DS Path Mode            :  Interleave    US Path Mode         :  Interleave
       DS Interleave Depth     :       32       US Interleave Depth  :        8
       NE Current Attenuation  :       45 dB    Cur SNR Margin       :       15  dB
       DS actual PSD           :    18. 6 dB    US actual PSD        :    11. 9  dB
       ADSL Firmware Version   : 232201_A
      -------------------------------- ATU-C Info ---------------------------------
       Far Current Attenuation :       31 dB    Far SNR Margin       :       19  dB
       CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
       DSLAM CHIPSET VENDOR    : < ALA >
    > adsl status @ 09:33 12/02/2010
      --------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
       Running Mode            :    G.DMT       State                : SHOWTIME
       DS Actual Rate          :  2976000 bps   US Actual Rate       :   448000 bps
       DS Attainable Rate      :  3328000 bps   US Attainable Rate   :  1104000 bps
       DS Path Mode            :  Interleave    US Path Mode         :  Interleave
       DS Interleave Depth     :       32       US Interleave Depth  :        8
       NE Current Attenuation  :       45 dB    Cur SNR Margin       :       16  dB
       DS actual PSD           :    19. 3 dB    US actual PSD        :    11. 9  dB
       ADSL Firmware Version   : 232201_A
      -------------------------------- ATU-C Info ---------------------------------
       Far Current Attenuation :       31 dB    Far SNR Margin       :       19  dB
       CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
       DSLAM CHIPSET VENDOR    : < ALA >
    > adsl status @ 04:07 13/02/2010
      --------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
       Running Mode            :    G.DMT       State                : SHOWTIME
       DS Actual Rate          :  2880000 bps   US Actual Rate       :   448000 bps
       DS Attainable Rate      :  2912000 bps   US Attainable Rate   :  1100000 bps
       DS Path Mode            :  Interleave    US Path Mode         :  Interleave
       DS Interleave Depth     :       32       US Interleave Depth  :        8
       NE Current Attenuation  :       45 dB    Cur SNR Margin       :       15  dB
       DS actual PSD           :    18. 7 dB    US actual PSD        :    11. 9  dB
       ADSL Firmware Version   : 232201_A
      -------------------------------- ATU-C Info ---------------------------------
       Far Current Attenuation :       31 dB    Far SNR Margin       :       19  dB
       CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
       DSLAM CHIPSET VENDOR    : < ALA >
    The BT Speed Tester web-site reports my line speed as 2mbps when it was previously 4.5mbps and so as to check actual download speed independently I ran a comparison speed test via SpeedTest.Net which reported much the same result (down\up speed relative to what you would expect for a 2mbps line - Link to SpeedTest.Net results: http://www.speedtest.net/result/711802566.png ).
    As you can see from the diagnostic data, the SNR is high and so it does seem to suggest that there is fault on the line. prior to the fault, the SNR was around 6db rather than the 15\16db reported now.
    I know it has little factual baring on this incident's potential problems but my last broadband speed issue was caused by water having gotten into the top of the telephone pole at the end of my street which was temporarily fixed by a BT engineer but I don't know whether that was ever permanently fixed?
    During that occasion I did suffer very slight noise on my telephone line which I must say isn't the case this time but I thought I would request a line test once again in any case. That unfortunately hasn't helped as the online system tells me 'telephone number not found' and so I can't proceed with the test.
    Can anyone offer any advice or is any BT person willing to take on the issue and see it to resolution for me please?
    Even trying my own diagnostics trying to speed things along by obtaining a line test hasn't been possible.
    I do appreciate that there is a support system in place but that has failed me on this occasion and so I have no faith in going throught the telephone support for BT Broadband when I know that nothing I can affect is at fault.
    I can of course provide my account details, email address etc. to anyone BT techie that can assist and I am happy to run any further diagnostics that might me appropriate under the circumstances.
    Thanks in advance for any advice and\or furtherance anyone can make towards resolving my issue.
    Regards,
    Dizzy
    PS> if my speed increases beyond 4.5mbps I won't be upset!

    5 days into the problem and nothing much has improved. My line speed has now sync'ed into the realms of 2.5mbps so I am at least seeing circa 300kb download speeds (but that's still at least 50% less that I had).
    At the end of this post are the latest batch of diag results for anyone who wants to check them over. The only details that seem to change are the 'Cur SNR Margin' and as a result he downstream actual\attainable rate(s).
    It just simply seems that something has screwed-up the line and now I'm going throught the tedious increase period to get back to where I was. As increases always take longer that decreases it could be some time before things get back to normal (if they are on a slow increase that it!).
    The Kitz Site has some good information related to BRAS profile increases\decreases and depending on how small the increases (if any) are coming my way it could take a very long time to get back to 4.5mbps or thereabouts.
    At current rates if increases continue it could be at least 15 days (at 1/2 mbps per 5 days) making it some 20 days total to get back to where I was. All because of a fault that lasted a a fraction of a second.
    It is worth mentioning that I did have a similar long period to wait for my line sync speed to increase as a result of the water having gotten into the top of the telephone pole some time ago, which I mentioned in an earlier post, but at that time the drop wasn't too big and so a few days saw the previous performance restored.
    For the benefit of others that may read this post, I've explained in my email message to Stephanie that, I have checked with neighbours for any changes they may have made electrically, which they say they haven't, and confirmed that my modem is connected directly to the master socket, and that the master socket is an NTE5 socket so I don't need an iPlate.
    I also mentioned that I have ferrite RF chokes on the extension lines and the router<->ADSL line (supplied with the router itself) to cut RF interference that may be picked up by the system.
    On a related note, it was commented in another thread that RF chokes can cause problems with ADSL comms but that is not true (I've done a heap of research on the subject). That being said, they can actually have no effect at all if not installed correctly which is why the snap-on-cable type is best because you simply can't get it wrong.
    Anyhow, here are the stats and I hope things continue to improve, even if it does take 20 days!
    > adsl status @ 12:44 13/02/2010
      --------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
       Running Mode            :    G.DMT       State                : SHOWTIME
       DS Actual Rate          :  2880000 bps   US Actual Rate       :   448000 bps
       DS Attainable Rate      :  2912000 bps   US Attainable Rate   :  1100000 bps
       DS Path Mode            :  Interleave    US Path Mode         :  Interleave
       DS Interleave Depth     :       32       US Interleave Depth  :        8
       NE Current Attenuation  :       45 dB    Cur SNR Margin       :       16  dB
       DS actual PSD           :    18. 7 dB    US actual PSD        :    11. 9  dB
       ADSL Firmware Version   : 232201_A
      -------------------------------- ATU-C Info ---------------------------------
       Far Current Attenuation :       31 dB    Far SNR Margin       :       19  dB
       CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
       DSLAM CHIPSET VENDOR    : < ALA >
    > adsl status @ 17:56 13/02/2010
      --------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
       Running Mode            :    G.DMT       State                : SHOWTIME
       DS Actual Rate          :  2944000 bps   US Actual Rate       :   448000 bps
       DS Attainable Rate      :  2976000 bps   US Attainable Rate   :  1108000 bps
       DS Path Mode            :  Interleave    US Path Mode         :  Interleave
       DS Interleave Depth     :       32       US Interleave Depth  :        8
       NE Current Attenuation  :       45 dB    Cur SNR Margin       :       15  dB
       DS actual PSD           :    18. 9 dB    US actual PSD        :    11. 9  dB
       ADSL Firmware Version   : 232201_A
      -------------------------------- ATU-C Info ---------------------------------
       Far Current Attenuation :       31 dB    Far SNR Margin       :       19  dB
       CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
       DSLAM CHIPSET VENDOR    : < ALA >
    > adsl status @ 04:30 14/02/2010
      --------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
       Running Mode            :    G.DMT       State                : SHOWTIME
       DS Actual Rate          :  2944000 bps   US Actual Rate       :   448000 bps
       DS Attainable Rate      :  2976000 bps   US Attainable Rate   :  1108000 bps
       DS Path Mode            :  Interleave    US Path Mode         :  Interleave
       DS Interleave Depth     :       32       US Interleave Depth  :        8
       NE Current Attenuation  :       45 dB    Cur SNR Margin       :       12  dB
       DS actual PSD           :    18. 9 dB    US actual PSD        :    11. 9  dB
       ADSL Firmware Version   : 232201_A
      -------------------------------- ATU-C Info ---------------------------------
       Far Current Attenuation :       31 dB    Far SNR Margin       :       19  dB
       CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
       DSLAM CHIPSET VENDOR    : < ALA >
    > adsl status @ 21:29 14/02/2010
      --------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
       Running Mode            :    G.DMT       State                : SHOWTIME
       DS Actual Rate          :  2944000 bps   US Actual Rate       :   448000 bps
       DS Attainable Rate      :  2976000 bps   US Attainable Rate   :  1108000 bps
       DS Path Mode            :  Interleave    US Path Mode         :  Interleave
       DS Interleave Depth     :       32       US Interleave Depth  :        8
       NE Current Attenuation  :       45 dB    Cur SNR Margin       :       14  dB
       DS actual PSD           :    18. 9 dB    US actual PSD        :    11. 9  dB
       ADSL Firmware Version   : 232201_A
      -------------------------------- ATU-C Info ---------------------------------
       Far Current Attenuation :       31 dB    Far SNR Margin       :       19  dB
       CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
       DSLAM CHIPSET VENDOR    : < ALA >
    > adsl status @ 03:19 15/02/2010
      --------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
       Running Mode            :    G.DMT       State                : SHOWTIME
       DS Actual Rate          :  2944000 bps   US Actual Rate       :   448000 bps
       DS Attainable Rate      :  2976000 bps   US Attainable Rate   :  1108000 bps
       DS Path Mode            :  Interleave    US Path Mode         :  Interleave
       DS Interleave Depth     :       32       US Interleave Depth  :        8
       NE Current Attenuation  :       45 dB    Cur SNR Margin       :       12  dB
       DS actual PSD           :    18. 9 dB    US actual PSD        :    11. 9  dB
       ADSL Firmware Version   : 232201_A
      -------------------------------- ATU-C Info ---------------------------------
       Far Current Attenuation :       31 dB    Far SNR Margin       :       19  dB
       CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
       DSLAM CHIPSET VENDOR    : < ALA >
    > adsl status @ 11:03 15/02/2010
      --------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
       Running Mode            :    G.DMT       State                : SHOWTIME
       DS Actual Rate          :  3008000 bps   US Actual Rate       :   448000 bps
       DS Attainable Rate      :  3040000 bps   US Attainable Rate   :  1100000 bps
       DS Path Mode            :  Interleave    US Path Mode         :  Interleave
       DS Interleave Depth     :       32       US Interleave Depth  :        8
       NE Current Attenuation  :       45 dB    Cur SNR Margin       :       15  dB
       DS actual PSD           :    19. 1 dB    US actual PSD        :    11. 9  dB
       ADSL Firmware Version   : 232201_A
      -------------------------------- ATU-C Info ---------------------------------
       Far Current Attenuation :       31 dB    Far SNR Margin       :       19  dB
       CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
       DSLAM CHIPSET VENDOR    : < ALA >

  • BT Infinity speed massively drops in th evening

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    FiXiT wrote:
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  • Speed massively dropped

    Only today my speed has dropped from around my normal 40Mb down to 0.5-3Mb - been like this for last couple of hours.  Tried switching channels, restarting hub etc.  Is there just a general problem at the moment?  I'm based in Milton Keynes.

    markjoes wrote:
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  • Almost 10mb of a drop in speed

    Hi there
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    Hi
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  • BT broadband drops in speed

    hi
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    Line state
    Connected
    Connection time
    0 days, 01:43:58
    Downstream
    14,335 Kbps
    Upstream
    1,155 Kbps
    ADSL Settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    G.992.5 Annex A
    Latency type
    Fast
    Noise margin (Down/Up)
    6.1 dB / 6.0 dB
    Line attenuation (Down/Up)
    28.8 dB / 8.9 dB
    Output power (Down/Up)
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    Loss of Framing (Local/Remote)
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    Loss of Signal (Local/Remote)
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    Loss of Power (Local/Remote)
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    HEC Errors (Down/Up)
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    Error Seconds (Local/Remote)
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    FAQ
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    1.16 Mbps
    0 Kbps
    21 Mbps
    Max Achievable Speed
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     For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
     IP Profile for your line is - 12.52 Mbps
    2. Upstream Test: -provides background information.
    Upload Speed
    996 Kbps
    0 Kbps
    832 Kbps
    Max Achievable Speed
    Upload speed achieved during the test was - 996Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 832 Kbps
    This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

  • Drop in Speed between airport express and express

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  • Drop in Speeds

    Hello again.
    Some of you may remember me from previous similar problems. I have bought this problem up with BTCare but they seem to be very busy and have yet had time to respond to my email.
    Yesterday I was using my iPad when my connection dropped. I could not connect to anything via WiFi and don't have access to a wired connection. I restarted my Hub 2.0 (using the button on the side) which normally fixes the minor problem but this time my speeds dropped considerably. They went from a stable 5.5 down/0.7 up to a measly 0.01 down/0.1 up. This problem continued throughout yesterday until 4pm when I got an email from BT saying they changed my wireless channel, I then couldn't even connect to the hub despite all the lights being steady blue. I tried resetting the hub, still nothing. I managed to connect this morning for 20 minutes before it cut out again, just in time to reply to the email explaining the extra issues. This time restarting the hub gave me a connection but it's still rather slow.
    Line state Connected
    Connection time 0 days, 3:38:39
    Downstream 7,719 Kbps
    Upstream 882 Kbps
    ADSL settingsVPI/VCI 0/38
    Type PPPoA
    Modulation ITU-T G.992.5
    Latency type Interleaved
    Noise margin (Down/Up) 2.9 dB / 5.0 dB
    Line attenuation (Down/Up) 44.5 dB / 24.2 dB
    Output power (Down/Up) 20.5 dBm / 12.4 dBm
    Loss of Framing (Local) 0
    Loss of Signal (Local) 0
    Loss of Power (Local) 0
    FEC Errors (Down/Up) 335588 / 15
    CRC Errors (Down/Up) 51 / N/A
    HEC Errors (Down/Up) N/A / 120845
    Error Seconds (Local) 18
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    I can test the connection via the test socket later if it is needed, if anyone can pass on the link to the page which shows you how to do so.
    The people I have contacted seem to think it's a problem with the wireless but I'm not sure how I am supposed to fix this. There's no change to the surroundings, nothing that would cause this much of a drop in speeds from interference anyway. I've checked the wiring from the hub to the socket, reconnected it all after blowing off any dust. I will check to see if I have a spare filter lying around too in case that is the problem. Other than that, is there anything that springs to anyones mind?
    Any chance of the hub being at fault? 

    Sorry, my connection dropped after my last post. It's not a problem with connecting to my iPad, I get these speeds on my PC too. It is connecting to my hub, not the other BT connections.
    When it dropped yesterday, still connected to the test socket, it jut said unable to connect even after restarting. I'm connected this morning but still with low speed. I have changed the wireless channel, so has BT at their end. No changes.
    I asked the yesterday what was happening as they said they'd contact me. They just said they were still looking into it.
    Not sure if the filter is a problem so I'll try a new one later but other than that, I'm stumped at what else I can do my end to fix this.
    i don't know if this is significant, but when the connection drops, I can't even connect to either BT WiFi either. I just read somewhere that said you should be ale to do so if your line is down.
    i have a list of speed tests conducted randomly over the past few days. Sorry for the large picture, I cant make is smaller crom my ipad. These speed match those gained on my PC despite this being taken from my iPad. For some reason, a had a few seconds where the speed went up to its  usual Number.

  • Sudden drop in speed

    So I went to bed last night with the Internet running around 20 - 35mb down happy days, however I woke up this morning and it has dropped to bellow 1mb down (around 0.7mb) this is an almost impossible speed to use the Internet,  I have no idea why this has happened I have tried everything from resetting the router to seeing if my computers wireless adapter is playing up (it is not) and nothing, it has taken me all day to try and work out how to fix this problem but with my Internet running so slow it is taking to long, I did the BT speedcheck and apparently the drop in speed comes from within my house (great that helps me in no way ) I emailed BT but to no luck as they still haven't got back to me, can anyone offer any help or advise if you have come across this problem too and have solved it. 

    You need to run a BT diagnostic speedtest to find out what your IP profile is.
    If you found this post helpful, please click on the star on the left
    If not, I'll try again

  • Drastic drop in speed - BT Infinity 2

    For 10 day now, I have experienced a drastic drop in speed on all devices - two Macbook Pro laptops and two android phones.
    I have run speed tests and availability tests whilst connected to the Home Hub 3 by ethernet, but have not rebooted any equipment as other threads on these boards indicate that this is likely to make things worse. Page load/refresh takes ages or hangs and streaming video, even short low-res youtubes either won't load or are choppy.  
    Speed tests have varied between 18Mbps and 38 Mbps download speed and 2.5 to 8.5 Mbps Upload speed.
    Test results as follows - can anyone shed any light on this?  I emailed BT 36 hours ago and have recieved no response and past experience tells me I will get a scripted call from someone with no technical knowledge anyway
    Any help is gratefully appreciated

    Good morning Dax1 and welcome to the forum.......
    Can you carry out the "quiet line" test ? Using a corded phone plugged into the test socket on the master socket, dial 17070 and choose option 2. There should be no crackles, popping, buzzing, etc, in fact, it should be quiet........
    Can you post the stats from your homehub ?
    If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........

  • Awful drop in speed...

    For the last three days i have suffered an awful drop in speed from an already slow connection. The speed has gone from an average of around 1.2mbs to being lucky if i reach 0.4mbs. This makes even the simplist things difficult. I can no longer even watch the BBC iplayer the speed is that slow. This has been going on for a few days at first i gave BT the benefit of the doubt and thought the issue would just go away, but it hasn't. I'm not impressed with my speed when the connection is working correctly so to say i am NOT impressed now is a complete understatment. I have checked the BT Service Status and found no recent problems in my area so i presume everything is working as it should. So what would explain my sudden drop in speed. Any help would be appreciated.

    Hi,
    Sorry to hear about your problems.  It sounds like you may have been hit with a bit of interference.  This might be a failing bit of electrical equipment in your house, or in your area, that is introducing electrical interference onto the telphone line.  Lots of things can cause it (see here).  You can try a few self-help measures, but please be aware that it could be 2-3 days before you see an improvement.
    The bottom line is if the interference is stopped, the line will become more stable and your speed will rise.  If the interference persists, the situation will stay the same or worsen.
    Run the BT Speedtester regularly and keep an eye on your IP profile.  If that continues to drop, it is a sign of a continuing problems.
    It's much easier to convince BT you have a problem if you have got a bit of evidence to support what you are saying!
    "To forbid us anything is to make us have a mind for it."
    -- Michel de Montaigne, Essays, 1559

  • Drop in speed for no reason!

    Hi, Im new to the forums go easy on me lol,
    Having a problems with infinity at the moment with the speed of the internet. Ive lost just over 30meg download speed from around 52 to 20 and its been like this for about 4 days now. i have tried resetting hub and open reach modem and it does nothing. Ive been intouch with bt which said they will look into it registered a fault but have not been back intouch. we.ve had no power cuts or anything like that so i cant understand why it would do this its been pretty good up until now. Could someone help me with this as i dont want to get back on the phone for them to tell me the same thing as they do everytime i ring them.
    Many Thanks
    Andy

    Welcome to the forum.
    Do not keep re-setting the modem, as it is seen by the Dynamic Line Management (DLM) system as a drop in connection.  This means it thinks the line is not stable, and so drops your speed.
    You can reset the hub (the black one) every day, but please don't re-set the white modem.
    Hopefully, your speed will then start to increase, but it could take a few weeks.
    Good luck!
    Rich
    If you found this information helpful, please click the star to the left of this post. If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Drop in speed after bad weather

    I've been with bt for Internet for over 10 year last week we had a storm,since my connection has been very slow,phoned bt a few time which was a waste of my life tbh. Even there tech line said it a problem with my PC. Which I took to my mothers house and i get no problem geting a good speed there.
    was geting around 3mg download but know it drop too .47mg its so slow watching a you tube video is unwatchable
    heres my hub info
    Help
    DSL Connection
    Link Information
    Uptime:
    0 days, 22:20:47
    Modulation:
    G.992.1 annex A
    Bandwidth (Up/Down) [kbps/kbps]:
    448 / 3,776
    Data Transferred (Sent/Received) [MB/MB]:
    80.06 / 613.37
    Output Power (Up/Down) [dBm]:
    11.5 / 18.5
    Line Attenuation (Up/Down) [dB]:
    31.0 / 52.0
    SN Margin (Up/Down) [dB]:
    21.0 / 7.0
    Vendor ID (Local/Remote):
    TMMB / ALCB
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    Loss of Link (Remote):
    0
    Error Seconds (Local/Remote):
    2 / 0
    FEC Errors (Up/Down):
    0 / 10,739,708
    CRC Errors (Up/Down):
    0 / 481
    HEC Errors (Up/Down):
    0 / 419
    Line Profile:
    Interleaved
    theres only 22 hours on uptime due to help line telling me to reset it.
    speed test
    FAQ
    <script type="text/javascript">// paintProgressAndMessageOnBar(100,"The test has successfully completed"); // </script> Test1 comprises of Best Effort Test: -provides background information.
    Download  Speed
    428 Kbps
    0 Kbps
    500 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 428 Kbps
     For your connection, the acceptable range of speeds is 50-500 Kbps.
     Additional Information:
     Your DSL Connection Rate :3776 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 500 Kbps
    If you wish to discuss these results please contact your ISP.
    If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
    Your test has completed please close this window to exit the performance tester.
    Please visit FAQ section if you are unable To understand the test results.

    you still have a 3.7mb connection but your problem is your profile is low at 500 instead of the correct figure of 3000.  this is causing a slow download speed.
    it was probably cause by a few resets in a short space of time and the exchange dropped your speed with your profile dropping accordingly.  your speed is back to normal but you need to stay connected 24/7 no resets for 3/5 days and your profile will come back to normal
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Just wondering if anyone has been able to find a way around the huge drop in speed using VPN on iPad3 with the latest upgrade to the IOS?

    Just wondering if anyone has found a solution to the problem of huge drop in speed when using VPN since the latest upgrade to the IOS kicked in?

    Hey,
    Thanks for the reference, the Web site explains a lot. And yes, my prefessor is from another country, so understanding his english is a little rough.
    I have read the info, and tried to apply it to my problem but the simple program will still not run. It compiles fine but when I type the following in cprompt:
    java DisplayData <- (my file name)
    I still get the same error message. I understand that it cannot find the class path, but his explanation of what to do about my problem isn't clear. Or maybe I'm not understanding him correctly.
    If you can assist any further help, it would be greatly appreciated.

  • Sudden huge drop in speed

    Yesterday I had infinity installed and after the engineer left I did a speed test that showed my download speed to be 37Mb+ with and upload speed of 1.8Mb after sorting out the vision box which I had to disconnect all the power to the PC and BT routers I did a speedtest and find that the speed has dropped from 37Mb+ down to 1.62Mb with 0.51Mb upload I know there are variations in the speed especially during the first 10 days but I certainly didn't expect to drop the download speed by 95%
    Are drops in speed like this normal or what?

    Hi wildthing666,
    Sorry to hear of the problems you've been having. If you are still having the same issues, please post up a bit more information on your setup (i.e. how many computers you have and how they are connected to your Homehub etc.) along with the results from a test at www.speedtester.bt.com and we might be able to identify what the problem is.
    Cheers
    Dean
    BTCare Community Mod
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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