Massive ipod/itunes failure

First off my itunes has been working fine for the past many months since i got my new laptop.
just this past weekend i noticed i had aquired a virus. while i had this virus my itunes worked perfectly and as did my ipod. on saturday i ran tha norton virus scan and removed the virus. now that my computer is virus free itunes will not load unless i let it sit for close to 20 minutes. once loaded it works well but a bit "laggy". then once i plug in my ipod everything freezes solid and i wait another eternity. only to have a message pop up that sais quote "iPod Service module Faild". then i must reboot to do anything else?
at first i thought it was because i accidentally unplugged my ipod while it was stuck synching, but now i dont really know what the problem is and i have run a begillian and a half virus scans with everything i got, and uninstalled itunes a few times. since i cant connect my ipod without catastrophic failure i connot reset it either!
can someone please shed some light on this issue.
Thanx in advanced
Ps. the ipod dose still work i just cant connect it to my comp.

I'd try completely removing all traces of iTunes and Quicktime and downloading/reinstalling the latest versions.

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My Iphone 5s was working perfectly before downloading the IOS 8.0.1 and later IOS 8.0.2. When my Iphone run out of battery, I connected it to Itunes, however the phone never turned on, and kept trying to sync, however got an itunes failure message

my Iphone 5s was working perfectly before downloading the IOS 8.0.1 and later IOS 8.0.2. When my Iphone run out of battery, I connected it to Itunes, however the phone never turned on, and kept trying to sync, however got an itunes failure message.
Any help in this regards please.

Hello douraid,
Start with the article below to get your iPhone to take a charge. Once you get it powered back on, you will want to sync again to make sure nothing was lost during the attempted sync.
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/HT1476
Regards,
-Norm G.

120 Gig IPOD Itunes erased all music on ipod multiple times.

I have had a 120 GIG Ipod for several years now with no problems whatsoever. Filled up about 80 gigs of music. Recently when putting more music on my Ipod, iTunes started to put the songs on slowly. I'm talking it would take 10 minutes to put a single song on, when before it would only take mere seconds. Then once the sync failed, and I eject the Ipod, every single thing on it was completely erased. This has happened more than once now, even when I restored the Ipod, it continues to occur. I find this truly ridiculous. I have seen many sites where something like this has happened and there are some solutions (IE auto sync check box, etc) and I assure you I have proper settings, manually managing my music etc, and there is no way at all period, that this should be happening. I am pretty close to just wailing this thing on the ground and never buying another Apple product, so can someone please help me out before that happens. Thank you in advance.

My guess would be that there is an area of the hard drive that is failing. The delay comes when iTunes tries to read back data that has been placed there. If it can't read the data reliably then at some point it will fall over. Here's how to check things out...
*Check your iPod with Diagnostics Mode*
It's possible that your iPod's hard drive has started to fail. Take your iPod and place your right thumb on the centre SELECT button and your left on the top MENU button. Press down both thumbs for about 6 seconds until your iPod reboots. Immediately move your left thumb around to the rewind button |<< on the left and hold this down together with SELECT for a further 6 seconds. Your iPod should now switch into Diagnostic Boot mode. Press MENU for *Manual Test*, then select *IO > HardDrive > HDSMARTData* to reveal your stats. For comparison here are mine for my 2 year old 6th Generation Classic:
Retracts: 889
Reallocs: 12
Pending Sectors: 0
PowerOn Hours: 2202
Start/Stops: 894
Temp: Current 24c
Temp: Min 10c
Temp: Max 50c
Take a note of your results. When finished press *SELECT & MENU* for 6 seconds to reset the iPod again.
With modern disc drives sectors are no longer marked bad by a disc scan, if the SMART firmware detects a sector it has trouble accessing it will attempt to invisibly reallocate it to a spare area of the disc.
Note that I've only 12 remapped sectors and none pending. To help explain what the numbers mean here is an extract from the Wikipedia S.M.A.R.T. article:
*Reallocated Sectors Count*
Count of reallocated sectors. When the hard drive finds a read/write/verification error, it marks this sector as "reallocated" and transfers data to a special reserved area (spare area). This process is also known as remapping, and "reallocated" sectors are called remaps. This is why, on modern hard disks, "bad blocks" cannot be found while testing the surface – all bad blocks are hidden in reallocated sectors. However, as the number of reallocated sectors increases, the read/write speed tends to decrease. The raw value normally represents a count of the number of bad sectors that have been found and remapped. Thus, the higher the attribute value, the more sectors the drive has had to reallocate.
*Pending sector count*
Number of "unstable" sectors (waiting to be remapped, because of read errors). If an unstable sector is subsequently written or read successfully, this value is decreased and the sector is not remapped. Read errors on a sector will not remap the sector (since it might be readable later); instead, the drive firmware remembers that the sector needs to be remapped, and remaps it the next time it's written.
Large numbers of Reallocs or Pending Sectors would suggest your drive is failing and that you may need to repair or replace your iPod. Check your stats after another attempt to update your iPod. If the numbers increase that again points to hard drive failure. While it won't be good news at least you'll know it isn't some random software problem and you can decide what to do next.
<hr>
If your iPod is OK then this trick may help you get your data on to it.
*Break up large transfers*
In iTunes select the menu item *File... New Smart Playlist*. Change the first drop-down box to Playlist, the next to is and the next to Music or whatever playlist holds the bulk of the content you want on your device. Tick against *Limit to*, type in say 10, then change the drop-down to GB, and set the last drop-down to artist. When you click OK you can enter a name for the playlist, e.g. Transfer. Now sync this playlist to your iPod rather than your entire library. When the sync is complete modify the rule ( *File... Edit playlist* ) to increase the size by your chosen amount, then sync and repeat. You can experiment with different size increments, if it doesn't work just choose something a bit smaller until it works each time. Before long you should have all your music on your iPod. Once that's done you can move on to other media such as podcasts, videos, photos, playlists etc.
tt2

Can't access the music on my iPod, iTunes freezes up

Hello out there, I have a problem with my fifth generation 30 GB iPod video. It has worked like a dream until yesterday. I plugged my iPod into my computer (HP laptop running Windows Vista) and it showed up in iTunes as usual. I dragged three albums onto my iPod and it did the usual routine of updating. When it was done I clicked the eject symbol in the iTunes menu and waited for the battery to show on the iPod screen before disconnecting. I turned on the iPod to listen to these new tunes and now my iPod appears to be blank. Under artists, albums, songs, etc there are no longer any options.
Okay, I have the day off from work so I figure I'll just sync it back up and put all 30 gigs back on. I plug the iPod in, iTunes opens automatically, and then freezes. After unplugging the iPod itunes resumes working. I try this several more times, restart the computer, restart the iPod, etc and it keeps doing the same thing.
Frustrated (as this happened once before with a much older iPod several years ago) I headed over to these forums. From looking around I saw the five R's that are always suggested. After reseting, retrying, and restarting, the problem still persists: I can't access the music on my ipod, and itunes freezes.
I then updated to the newest version of itunes. This also did nothing to solve the problem. I want to attempt to restore my ipod, unfortunately this is not possible because I can't access the iPod options through itunes because it freezes as soon as the ipod is attached to the computer.
After reading several threads on these support forums I stumbled on this one: (http://discussions.apple.com/thread.jspa?threadID=1480926&tstart=0) in which a user recommends downloading an alternative iPod manager. I followed the link in that thread and settled on a program called poddox, hoping I could just throw all my music back onto my iPod with it. So I again plugged in my ipod, waited for itunes to freeze, closed it as it was not responding, and opened podox. Podox reported that all of my music is still on the iPod (it says there is less than 200 megs of space available).
Unfortunately poddox won't work for me either. Upon attempting to use it to remove all the data on my ipod my computer crashed and restarted. This is strange because although itunes freezes when the ipod is plugged in, it still appears as a removable disk in windows.
I returned to the apple website and downloaded and older, seperate ipod updater software from 2006. I installed the software and it restarted my computer. When I ran the ipod updater I received a message informing me that this software was no longer supported and that if i wanted to update my ipod's software or restore it I should just do it through itunes v.7 or later. The program then quits, and I have no choice.
I'm about ready to pull my hair out here. What can I do? It seems like a real catch 22 in that I need to restore my ipod for itunes to recognize it but i can't restore it because itunes doesn't recognize it. From what I gather there is no way to restore it without using itunes, is this accurate? What can I do to either delete all the data on my pod and reload it, or make it appear again in my ipod's menu/interface? Any help you guys can give is greatly appreciated, I will be monitoring the responses to this thread in case anyone should need more information from me. Thanks again.

right, figured it out. had to put it in disk mode, then reconnect, then it was recognized, then i restored and put everything back onto it. hope this helps anyone else who has a similar problem

My iTunes won't recognize my iPod 3GS!!! HELP! I had recently updated my iTunes and now upon plugging in my iPod iTunes comes up with a error message. Leaving me unable to sync anything! :( HELP!

My iTunes won't recognize my iPod 3GS!!! HELP! I had recently updated my iTunes and now upon plugging in my iPod iTunes comes up with a error message. Leaving me unable to sync anything! HELP!

What is the exact error message you are receiving?
B-rock

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I have an iPod with iTunes on our home computer. I'd like to get my husband an iPod, as well. Is there anyway we can have two separate iTunes programs on our computer? I don't want to mix up our music (very different tastes!).

These links should help:
Natalie Beresford, "Multiple iPods/iTunes Installations", 04:04am Nov 26, 2004
How to use multiple iPods with one computer
How to share music between different accounts on a single computer

When I plug in iPod - iTunes crashes?

Hello.. sorry if this is a repeat question. I lost track of my user i.d. and couldn't track down my question. Anyways, when I plug in my ipod - iTunes loads as usual. However, it crashes and says "this application has failed" or something like that. Usually, my ipod would say "ipod is updating". Now it just sticks with "do not disconnect". My actual files are all still in the ipod - files and the songs are still in itunes. But when i look at the music directory in my ipod - it's empty (due to the no updating thing). It's driving me crazy. I've tried a couple of earlier suggestions and they didn't work. I've uninstalled itunes and re-installed it and that didn't work. I was hoping i wouldn't have to reformat my ipod but if that's what it will take I guess that's that. Thank you very much in advance for any suggestions!
-chizg
p.s. off topic I know, but since I have your attn.. I have a bigger problem too. All my files (college work for a portfolio!) were dragged in the trash and i hit "empty trash" - so now I'm screwed. I know trash isn't truly trashed so if anybody knows the step by step process on how to recover it I'd be grateful. Thank you for reading.

Hello. The message was:
"The application iTunes has unexpectedly quit. The system and other applications have not been affected."
I haven't gotten around to trying the link out yet becuase I'm still scannning it for my deleted files. Thank you for any other additional help regarding my ipod/itunes issue.

My iPod classic won't charge. I just bought a new laptop with Windows 8 and when I plug in my iPod, iTunes will recogniandze it and will sync but after the syncing process ends the charging stops. Any suggestions?

MyiPod classic won't charge. I just bought a new laptop with Windows 8 and when I plug in my iPod, iTunes will recognize it and sync, but will only charge during the syncing process. Any suggestions?

rubicon53 wrote:
I just bought a new laptop and my ipod nano will not stay connected to my computer.
I cannot transfer any of my songs to my new laptop
How to use your iPod to move your music to a new computer

Ipod + itunes = blue screen of death & reboot - HELP PLEASE!

I'll try to make a long story as short as possible here.
i've had a 40G ipod for over a year and a half now. back in the beginning things were working fine. with the size i hadn't done any syncing for a long long time. however, the ipod crapped out so i got a replacement from the apple store.
after registering the new ipod i was having trouble syncing. it would upload a few hundred songs and then freeze or cause a reboot. i uninstalled the ipod software as well, installed the latest itunes software - over the previous version, installed the latest ipod updater software and restored the ipod.
again, i was able to sync for brief periods in 3 different tries - amassing a whole six hundred and something songs. after each try itunes said syncing was complete (but not even close - had just over 2000 mp3s looking to sync up). unbelievably things got worse. now, if the ipod is docked and itunes is running - regardless of which is done first - my pc will get the blue screen of death and reboot itself.
also, without itunes and the ipod docked, it shows up as an i: drive, but when i try to browse it though my computer, it locks up the machine and shows nothing.
any help out there is GREATLY appreciated!
here are my specs:
- ipod 40 Gig, with click wheel and four buttons below the screen with
dock & firewire cable
- pc running windows xp pro
- firewire card with 3 ports
- ipod & itunes software located on 120G c: drive
- mp3 collection located on secondary 160G d: drive
- 3/4 gig of ram
p.s. i have mcafee running and i've tried everything with it on as well as off. doesn't seem to make a difference.
also, i have checked a TON of posts on apple.com as well as other discussion groups and couldn't find an answer.

hi Douglas!
first promise me that you'll back up your data. having your PC shut down in non-standard ways (for
b any
reason) increases your risk of file corruption and putting scruffy spots on your hard drive.
Now some basic first aid. download some fresh definitions and do some vigorous virus and spyware scans. run your favorite hard-disk checking utility. do a disk cleanup.
now let's follow up on the blue screen of death. Perversely, i've started to become pleased when people report BSODs under these circumstances. we can wring a lot of information from a BSOD error message. there's also usually something concrete to go on in the error logs.
(1) what BSOD error number and message are you getting? here's a reference:
http://aumha.org/win5/kbestop.htm
(2) squeeze your error logs for all they're worth. right-click on "My Computer", select manage. click on your event viewer. click on your application and system logs, and look for errors and warnings happening at roughly the same time as your crashes.
click on the relevant warnings to see if you can find any commonalities in the errors/warnings. follow up the Help and Support links to see if you can find any suggested "User action" or relevant MS KB documents. (sometimes these things are there, sometimes they aren't.)
good luck! keep us posted.
love, b

2 error messages from ipod/itunes. Will not sync anything. HELP!

I JUST GOT MY NEW 3G 8GB RED IPOD NANO THIS MORNING AND AS SOON AS I PLUGGED IT IN, IT WONT SYNC. THE FIRST TIME I PLUGGED IT IN IT AUTOMATICALLY STARTED SYNCING MY MUSIC BUT I STOPPED IT BECUASE I WANTED TO MANUALLY PICK MY SONGS.
NOW EVERYTIME I HOOK THE IPOD UP AND TRY TO SYNC SONGS, VIDEOS, OR PHOTOS THE LIST OF EVENTS HAPPEN..
-PLUG IN IPOD AND WAIT FOR IT TO COME UP
-MESSAGE POPS UP AND SAYS "SONGS ON THE IPOD CANNOT BE SYNCED BECAUSE ALL OF THE PLAYLISTS SELECTED FOR SYNCING NO LONGER EXIST"
-CLICKS "OKAY" AND TRIES TO SYNC A FEW SONGS (OR ANYTHING ELSE) ON THERE ANYWAY
-ITUNES SAYS IT'S SYNCING AND KIND OF FREEZES FOR ABOUT 3 MIN. (TASK MANAGER SAYS STILL RESPONDING"
-"SYNCING" STOPS AND ERROR MESSAGE POPS UP AND SAYS "THE IPOD CANNOT BE SYNCED. THE REQUIRED DISC CANNOT BE FOUND."
I have no idea what to do, please help me.

*MESSAGE POPS UP AND SAYS "SONGS ON THE IPOD CANNOT BE SYNCED BECAUSE ALL OF THE PLAYLISTS SELECTED FOR SYNCING NO LONGER EXIST*
You get this problem when the option 'Sync Music - Selected playlists' is being used to sync your iPod and then the playlist it has been updating from is deleted. Most people use this setting when the iPod is smaller than the iTunes library. If your library is larger than the capacity of your iPod, iTunes by default makes a new playlist called something along the lines of "Owner's iPod". If you for any reason delete it, you will not be able to sync your iPod.
Open iTunes and create a playlist to update your iPod from, call it -iPod to make it the first playlist in Sources. You can make it a smart playlist that picks the songs for you or just a normal one and drag whatever content you want to have into the playlist. If you are making a smart playlist limit it to just less than the size of your iPod (for example 3700MB for a 4G iPod Nano. Now connect your iPod and when it appears in the Source list click on the iPod icon to bring up the preference tabs in the main pane. Go to the Music tab and choose Sync Music and the Selected playlists radio button. Choose the playlist you just made from the selection and click Apply. You can also sync from any existing playlists by choosing the same setting, you just need to make sure that the size of the playlists don't exceed the capacity of your iPod:
iTunes: Creating playlists of your favorite songs
How to create a Smart Playlist with iTunes
To make a random playlist go to File>New Smart Playlist.
Uncheck "Match the following rule"
Check "Limit to" put "3700" in the number box, choose "MB" from the first list box, choose "Random" from the next list box. Check "Live Updating"
When you want to change the selection in the smart playlist just delete everything in it and it will add a new selection. When you want to change the normal playlist just delete out what you don't want and drag in a new selection.

I had to reinstall itunes and now when I plug in my ipod itunes does not automatically come up so I can log in, how do I fix this?

I had to reinstall itunes and now when I plug in my ipod itunes does not automatically open to my library or where I can access the itunes store. What do I do now?

Open iTunes and connect your iPod. Select your iPod in iTunes from the Source list. (I'm assuming this still works, although you didn't indicate if it did or didn't.) Make sure the box is checked to Open iTunes when this device is connected. You should be all set!

I updated my iPod/iTunes software and now I can't get it to shuffle songs in a playlist; it either shuffles albums in a playlist or songs on the whole iPod

I updated my iPod/iTunes software and now I can't get it to shuffle songs in a playlist; it either shuffles albums in a playlist or songs on the whole iPod, neither of which is what I want to do. How do I get it to shuffle songs in just one playlist?

The shuffle setting in the main menu will shuffle through the entire library as you have found out.
You need to go to settings>shuffle this will toggle through off/song/album. Once you have set this it will stay the same until you change the setting.
Now when you start playing a song in a playlist the iPod will shuffle through that playlist (or if you select your song through artist then it will shuffle through all the songs for that artist etc)

My iPod iTunes thing is be a pain in the you know what and won't let download anything cause my account verified thing keeps popping up and I put my security code in but it won't work and I have my iTunes redeem card and it wo t let me use it.please help

My iPod iTunes thing is be a pain in the you know what and won't let download anything cause my account verified thing keeps popping up and I put my security code in but it won't work and I have my iTunes redeem card and it wo t let me use it.please help

Maybe heresince yu proviced little informatin about what security code yu are talking about.
iTunes Store: My credit card's security code or zip code does not match my bank's records
Contact iTunes:
Apple - Support - iTunes - Contact Us

ITunes won't synch 80 songs at 128 kbps despite having 5.5 GB of space on iPod. iTunes or iPod error?

My 4th gen 30 GB iPod has 5.5 GB of space on it (this is what iTunes says before I hit sync). I want to add about 80 songs to be automatically downconverted to 128 kbps. When I try to update iPod, iTunes indicates iPod is overcapacity by over 19 GB and won't add new songs. Something is not right with either iTunes or iPod. Is anyone else having the same problem?
All I have is music on the iPod. No apps, no games, no movies, just music.
I just subscribed to iTunes Match. Could this be the reason why this is happening? Is anyone else having the same problem?

I'm having similar problems. Up until 4 May 2009 when I installed Windows 7 RC1 on it, I had one XP SP3 PC which was running iTunes properly and syncing and autofilling my iPod shuffle. The laptop described below no longer let me run or re-install itunes on it since I upgraded it to XP SP3. When I switched to Windows 7 RC1 on the XP desktop that was running iTunes properly, I was able to re-authorize that PC for iTunes 8.1 (64 bit) but after that, could not sync nor autofill, nor restore the ipod, but I could buy songs and play all my songs under Windows 7 RC1. Yesterday (Friday 15 May 2009) I got a new HP Compaq 6735s 2 GB RAM 160 MB HD, Vista Home Basic laptop and today installed a fresh download of iTunes 8.1 on it. Now that laptop won't let me even authorize iTunes on it. Any time I do anything in iTunes that involves contacting the web, it comes back with unknown error -3212 unable to contact server. This comes up when I try to authorize, and when I try to play some of my purchased songs on the laptop -- it demands that I authorize the laptop then tells me I can't (error -3212). Also when I try to restore the ipod, I get the same -3212 error trying to get to the update server. I turned off both the windows firewall and stopped the McAfee firewall but that didn't help. I renamed the Hosts file also without result. There doesn't appear to be a tech support email address or trouble reporting web form that can be used to report this and the search and troubleshooting FAQs on the itunes website seem to be pretty useless in resolving this. The phone numbers are either sales related or they want $59 an incident to give me a call back. Seems like Apple is drifting into the Yahoo and Google approach to tech support -- basically, "discuss your problems among yourselves, suckers, we're too busy raking in the cash to bother with your problems."

When i try to add music from itunes to my ipod itune tells me the music on my ipod came from a differnt libray and wants to erase my whole ipod. i just loaded my ipod two days ago. i don't want to replace everything every time i want to add to songs

When i try to add music from itunes to my ipod, Itune tells me the music on my ipod came from a differnt libray and wants to erase my whole ipod. i just loaded my ipod two days ago. i don't want to replace everything every time i want to add two to songs. My MacBook Pro is the only autherized computer.

To prevent a sync when plugging in the iPod/iPhone - hold down the 'option' and the 'command' keys when plugging in the iPod/iPhone - key the keys down until the iPod/iPhone is listed under the Devices list in iTunes - this will prevent a sync from taking place and you will be able to change your settings.
MJ

Massive ipod/itunes failure

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