Massive ping spikes totally ruining gaming

Only been with BT infinity 2 months and already im not impressed.
Since day 1 ive had issues with gaming because of lag spikes along the hops.
Varying from 200 to 2 or 3000ms.
WinMTR has shown this today whilst trying to game
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                          BTHomeHub.home -    0 | 1147 | 1147 |    0 |    0 |    9 |    0 |
|                          217.32.144.166 -    1 | 1138 | 1136 |   20 |   25 | 1718 |   21 |
|                          217.32.144.190 -    1 | 1139 | 1137 |   21 |   29 | 1818 |   22 |
|                          213.120.181.50 -    1 | 1138 | 1136 |   23 |   27 | 1707 |   23 |
|                          217.41.169.215 -    1 | 1138 | 1136 |   22 |   26 | 1809 |   23 |
|                          217.41.169.109 -    1 | 1142 | 1141 |   23 |   27 | 1726 |   24 |
|    acc2-10GigE-3-3-0.sf.21cn-ipp.bt.net -    1 | 1135 | 1132 |   22 |   29 | 1728 |   23 |
| core2-te-0-13-0-11.ealing.ukcore.bt.net -    1 | 1141 | 1140 |   29 |   40 | 2151 |   38 |
|   peer1-xe9-0-0.telehouse.ukcore.bt.net -    1 | 1138 | 1136 |   28 |   39 | 1894 |   31 |
|      LINX.ae4-irt1.lon37.uk.as13237.net -    1 | 1138 | 1136 |   27 |   36 | 1756 |   30 |
|           ae1-irt1.ams01.nl.as13237.net -    1 | 1139 | 1137 |   34 |   45 | 1675 |   37 |
|           ae1-irt1.dus03.de.as13237.net -    1 | 1130 | 1126 |   37 |   45 | 1974 |   51 |
|           ae3-irt1.fra44.de.as13237.net -    1 | 1141 | 1140 |   44 |   51 | 2063 |   48 |
|          Cyberport-BER.de.lambdanet.net -    1 | 1141 | 1140 |   41 |   50 | 2219 |   44 |
|                       link11.ociris.com -    1 | 1141 | 1140 |   44 |   59 | 1881 |   54 |
|                          176.57.139.160 -    1 | 1138 | 1136 |   41 |   47 | 2035 |   44 |
|________________________________________________|______|______|______|______|______|______|
This cannot continue as gaming is virtually impossible
I want to know why im paying more money for infinity to recieve a poorer service

Do you have any wireless devices connected to your router when you're playing?
If possible, when you experience these huge ping spikes can you quickly access your router and turn the wireless off from within the settings and see if your ping improves.
I'm asking this because I started getting huge ping spike of up to 500ms and incredible outbound packet loss up to 70% which rendered games like Battlefield 3 unplayable (Rubberbanding like crazy...) and found out that turning off the wireless fixed the issue.
I managed to narrow it down to my Sister's iPad 3. For some reason whenever she browses with safari it causes my connection to go haywire.
Just a suggestion, might be worth trying.
If you felt my post was informative and helpful then please click the star below my name/avatar.
Cheers!

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    gohun9008 wrote:
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    This is a customer to customer self help forum the only BT presence here are the forum moderators
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    Message Edited by wbellows on 08-13-2008 01:30 PM

    Hey try resetting the router reset button in such a way that power light is blinking on the router & then do a complete network power cycle i.e., unplug the power cables from the modem & from the router & then plug in the power cable to the modem first once all the lights are solid green you could plug in the power cable to the router & check out configuring the router once again & it will definately work!!

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    Router Stats:
    1. Product name:
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    2. Serial number:
    +068342+NQ40726483
    3. Firmware version:
    Software version 4.7.5.1.83.8.204 (Type A) Last updated 22/01/15
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    7. Maximum data rate:
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    15. 2.4 GHz Wireless connections:
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    17. 2.4 GHz Wireless channel:
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    19. 5 GHz Wireless connections:
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    Traceroute (my emphasis!):
    traceroute to slashdot.org (216.34.181.45), 64 hops max, 52 byte packets
    1  192.168.1.254 (192.168.1.254)  1.077 ms  0.859 ms  0.890 ms
    2  217.32.147.7 (217.32.147.7)  203.819 ms  254.410 ms  180.679 ms
    3  217.32.147.46 (217.32.147.46)  182.071 ms  233.671 ms  248.483 ms
    The first h 4  213.120.176.34 (213.120.176.34)  271.061 msi  263.083 msop   248.955 ms
    5  213.120.178.69 (213.120.178.69)  248.750 ms  280.116 ms  298.236 ms
    6  217.41.168.109 (217.41.168.109)  308.616 ms  290.864 ms  258.472 ms
    7  acc2-10gige-0-0-0-6.l-far.21cn-ipp.bt.net (109.159.249.218)  239.436 ms
        109.159.249.196 (109.159.249.196)  299.038 ms  306.960 ms
    8  core4-te0-0-0-21.faraday.ukcore.bt.net (109.159.249.175)  298.522 ms
        core3-te0-2-0-21.faraday.ukcore.bt.net (109.159.249.133)  319.051 ms
        core3-te0-2-0-20.faraday.ukcore.bt.net (109.159.249.129)  309.169 ms
    9  core2-te0-3-0-7.ealing.ukcore.bt.net (213.121.193.66)  345.984 ms  351.799 ms
        core1-te0-0-0-13.ealing.ukcore.bt.net (213.121.193.32)  359.193 ms
    10  transit2-xe3-0-0.ealing.ukcore.bt.net (62.6.200.181)  368.973 ms  379.243 ms  387.778 ms
    11  t2c4-xe-10-1-0-0.uk-eal.eu.bt.net (166.49.168.37)  411.849 ms  413.047 ms  418.019 ms
    12  * * *
    13  ae-22-52.car2.london1.level3.net (4.69.139.99)  275.404 ms  268.676 ms  316.803 ms
    14  ae-22-52.car2.london1.level3.net (4.69.139.99)  355.866 ms  373.232 ms  298.974 ms
    15  savvis (4.68.127.34)  298.394 ms  275.429 ms  308.841 ms
    16  cr2-te-0-1-0-1.uk1.savvis.net (206.28.100.29)  305.674 ms  351.448 ms  282.312 ms
    17  cr1-te-0-1-0-0.chd.savvis.net (206.28.100.229)  376.566 ms  436.373 ms  397.586 ms
    18  hr1-te-12-0-1.elkgrovech3.savvis.net (204.70.198.73)  448.977 ms  513.020 ms  496.489 ms
    19  hr3-xe-8-2-0.ch3.savvis.net (205.219.95.122)  473.399 ms  197.456 ms  268.207 ms
    20  das5-v3030.ch3.savvis.net (64.37.207.150)  282.015 ms  274.023 ms  258.929 ms
    21  64.27.160.194 (64.27.160.194)  221.104 ms  276.241 ms  307.443 ms
    22  slashdot.org (216.34.181.45)  259.786 ms  248.098 ms  269.407 ms
    Any help or suggestiosn would be very much appreciated.

    I don't have broadband with fibre! I have 2km of overhead copper, just like my neighbours. In fact we're off the very same pole.
    Something's changed somewhere, though, because I now have much improved pings....
    traceroute to slashdot.org (216.34.181.45), 64 hops max, 52 byte packets
    1  192.168.1.254 (192.168.1.254)  1.110 ms  0.759 ms  0.754 ms
    2  217.32.147.7 (217.32.147.7)  16.001 ms  15.886 ms  15.702 ms
    3  217.32.147.46 (217.32.147.46)  17.005 ms  16.515 ms  17.076 ms
    4  213.120.176.34 (213.120.176.34)  17.999 ms  18.616 ms  18.291 ms
    5  213.120.178.69 (213.120.178.69)  18.408 ms  18.407 ms  19.253 ms
    6  217.41.168.109 (217.41.168.109)  18.861 ms  18.496 ms  18.654 ms
    7  acc2-10gige-0-1-0-6.l-far.21cn-ipp.bt.net (109.159.249.210)  18.170 ms

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