Massive speed drop during peak time!!

Hi, 
I recently switched over to BT broadband (3/11/2014) and unfortunately I have been having some major issues with download speeds during peak times. Off peak times I usually register download speeds of around 12-14Mbps, which is great, but during peak hours (11:00-14:00 and 18:00-22:00) my download speed drops to anywhere between 0.01-1.0Mbps, even on a wired connection. I fully expect speeds to drop during these hours (even though BT claimed on their website that they wouldn’t) but in no way should they even be this slow surely. The internet is completely unusable when the speeds drop as pages can take several minutes to load and I am currently paying for Netflix and Amazon Prime subscriptions that I simply can’t use because videos or streams will not load, they just constantly buffer! 
I have been in contact with the online help chat with this issue and they simply recommended that I reset my router, and whilst this temporarily fixed the issue for a few hours, my problem soon returned. Since then I have not touched the router in over 10 days in the hope that the speeds would start to settle, and whilst off-peak times have improved, peak times are no better than before, and in some cases worse. 
I have been patient and given the router and provider 3 weeks to settle down, but I am seeing absolutely no signs of improvement. As I said, I understand that speeds may drop during peak hours, but as it stands I’m basically losing my internet during this time. I’m starting to wonder what it is I’m paying for. I had no such trouble with my previous provider during peak hours, so I’m not sure why there is suddenly a problem.
I am using the Home Hub 4, and here are my ADSL Stats and my test results from Sunday evening (23/11/14):
13:58:12, 23 Nov.  ( 81.290000) DSL noise margin: 5.60 dB upstream, 6.10 dB downstream
13:58:11, 23 Nov.  ( 80.240000) DSL line rate: 1152 Kbps upstream, 15576 Kbps downstream
18:55:08, 23 Nov.  ( 81.160000) DSL noise margin: 6.50 dB upstream, 6.10 dB downstream
18:55:07, 23 Nov.  ( 80.100000) DSL line rate: 1104 Kbps upstream, 15288 Kbps downstream
After a network test on my xbox one (wired connection) I got the following: 
7.05pm
Download speed: 0.34Mbps
Upload speed: 0.88 Mbps
7.20pm
Download speed: 0.05Mbps
Upload speed: 0.87 Mbps
Speedtest result:
I have tried to get a result from the BT Speed checker, but my internet won’t even load it as of around 7-8pm 
During the week I have been browsing the forums in an attempt to locate a possible solution and I came across this thread in which the original poster describes a problem very similar to mine. It seems that switching their line at the exchange to a less congested one seemed to alleviate the problem?
https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/Slow-Peak-time-broadband/m-p/1111272/highlig...
Anyway, hopefully someone can help address and solve these issues as I’m starting to get a bit frustrated and beginning to regret my decision to switch providers. 
Thanks in advance for any help, 
Ben
Solved!
Go to Solution.

Is anything showing here for your exchange http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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    2 7 ms 10 ms 8 ms L100.BSTNMA-VFTTP-09.verizon-gni.net [96.233.113.1]
    3 7 ms 9 ms 8 ms G15-0-7-1356.BSTNMA-LCR-03.verizon-gni.net [130.81.177.4]
    4 11 ms 10 ms 9 ms so-7-1-0-0.BOS-BB-RTR1.verizon-gni.net [130.81.29.168]
    5 42 ms 19 ms 19 ms so-9-1-0-0.NY325-BB-RTR1.verizon-gni.net [130.81.19.70]
    6 18 ms 19 ms 18 ms 0.ae1.BR2.NYC4.ALTER.NET [152.63.18.37]
    7 18 ms 19 ms 19 ms 192.205.36.57
    8 97 ms 96 ms 91 ms cr1.n54ny.ip.att.net [12.122.86.6]
    9 100 ms 96 ms 96 ms cr2.cgcil.ip.att.net [12.122.1.2]
    10 100 ms 96 ms 99 ms cr1.cgcil.ip.att.net [12.122.2.53]
    11 96 ms 90 ms 98 ms cr2.dvmco.ip.att.net [12.122.31.85]
    12 95 ms 94 ms 95 ms cr1.slkut.ip.att.net [12.122.30.25]
    13 98 ms 96 ms 101 ms cr2.la2ca.ip.att.net [12.122.30.30]
    14 95 ms 170 ms 150 ms gar29.la2ca.ip.att.net [12.122.129.241]
    15 95 ms 98 ms 98 ms 12-122-254-238.attens.net [12.122.254.238]
    16 94 ms 93 ms 93 ms mdf001c7613r0004-gig-10-1.lax1.attens.net [12.129.193.250]
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.
    Trace complete.
    Tracing route to 206.18.148.200 over a maximum of 30 hops
    0 Scott-PC.home [192.168.1.3]
    1 Wireless_Broadband_Router.home [192.168.1.1]
    2 L100.BSTNMA-VFTTP-09.verizon-gni.net {edited for privacy}
    3 G15-0-7-1356.BSTNMA-LCR-03.verizon-gni.net [130.81.177.4]
    4 so-7-1-0-0.BOS-BB-RTR1.verizon-gni.net [130.81.29.168]
    5 so-9-1-0-0.NY325-BB-RTR1.verizon-gni.net [130.81.19.70]
    6 0.ae1.BR2.NYC4.ALTER.NET [152.63.18.37]
    7 192.205.34.49
    8 cr1.n54ny.ip.att.net [12.122.86.6]
    9 cr2.cgcil.ip.att.net [12.122.1.2]
    10 gar3.cgcil.ip.att.net [12.122.132.213]
    11 12.122.251.22
    12 63.240.130.214
    13 * * *
    Computing statistics for 300 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Scott-PC.home [192.168.1.3]
    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% Wireless_Broadband_Router.home [192.168.1.1]
    0/ 100 = 0% |
    2 9ms 0/ 100 = 0% 0/ 100 = 0% L100.BSTNMA-VFTTP-09.verizon-gni.net {edited for privacy}
    0/ 100 = 0% |
    3 10ms 0/ 100 = 0% 0/ 100 = 0% G15-0-7-1356.BSTNMA-LCR-03.verizon-gni.net [130.81.177.4]
    0/ 100 = 0% |
    4 10ms 0/ 100 = 0% 0/ 100 = 0% so-7-1-0-0.BOS-BB-RTR1.verizon-gni.net [130.81.29.168]
    0/ 100 = 0% |
    5 25ms 0/ 100 = 0% 0/ 100 = 0% so-9-1-0-0.NY325-BB-RTR1.verizon-gni.net [130.81.19.70]
    0/ 100 = 0% |
    6 69ms 0/ 100 = 0% 0/ 100 = 0% 0.ae1.BR2.NYC4.ALTER.NET [152.63.18.37]
    0/ 100 = 0% |
    7 66ms 0/ 100 = 0% 0/ 100 = 0% 192.205.34.49
    100/ 100 =100% |
    8 --- 100/ 100 =100% 0/ 100 = 0% cr1.n54ny.ip.att.net [12.122.86.6]
    0/ 100 = 0% |
    9 --- 100/ 100 =100% 0/ 100 = 0% cr2.cgcil.ip.att.net [12.122.1.2]
    0/ 100 = 0% |
    10 --- 100/ 100 =100% 0/ 100 = 0% gar3.cgcil.ip.att.net [12.122.132.213]
    0/ 100 = 0% |
    11 --- 100/ 100 =100% 0/ 100 = 0% 12.122.251.22
    0/ 100 = 0% |
    12 --- 100/ 100 =100% 0/ 100 = 0% 63.240.130.214
    Trace complete.

  • Massive speed drop

    I had  infinity installed on the 22nd and the engineer showed me how the BBC HD channel doesn't buffer when you skip through it to another point. and it didn't until I had to connect the vision box powerline adaptors and due to lack of sockets I had to disconnect the PC & the router from the power to connect a non surge protected extension lead, connecting the surge protector into the extension lead.
    Since doing this the speed has being very slow around 2154k according to the BT speedtest, showing around the same on speedtest.net after the engineer left that site showed over 37MB download and around 1.8Mb upload, the BBC HD page is now unwatchable.
    downloads are no faster than non infinity speeds even outside peak hours, just having to disconnect the power to set up the vision box powerline adaptors, that don't work through surge protectors, meaning the system treated it as a disconnection and altered the speed.
    If I am reading the BT speedtest correctly then I am not going to get anything faster than 12000K (12Mb) far short of the up to 29.5Mb I was told on the phone by BT and confirmed by postcode checks. In factt hat is just 1Mb faster than the non infinity speed according to tests I did.
    If only I had being told that they would be using a connection for the vision box that didn't work through a surge protector then I could have had the set up done so as not to have to disconnect the BB modem.

    Hi wildthing666,
    If you want to get in touch, we can look into this for you. Just fill out the contact us form in the "about me" section in my profile.
    Cheers,
    Chris
    BT Moderator Team.
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Massive speed drop- pick time

    I've been battling this issue for over a month now. I had an engineer on Saturday and he confirmed that everything from my end is fine. I get 8mbps every morning and early afternoon. But from around 7 my speed goes down to reach the lowest point of 1.5 mbps from 8pm to roughly 11.30pm.its very frustrating as i cant use my internet the way i used to do. No gaming, streaming now in the pick time. Can anybody help?

    welcome to the BT community forum where customers help customers and only BT employees are the forum mods
    in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
    are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    can you check to see if any exchange problems listed  http://usertools.plus.net/exchanges/mso.php
    http://usertools.plus.net/exchanges/?
    http://btbusiness.custhelp.com/app/service_status
    http://bt.custhelp.com/app/answers/detail/a_id/15036
    http://community.plus.net/exchange-information/
    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Sudden massive speed drop

    Today I discovered my speed has dropped from ~6.5 Mbps to 70Kbps.
    I checked the following:
    Disconnected then reconnected
    Rebooted the router
    Switched routers (I have three)
    Ran the BT speed test wizard
    Tried connecting from various different computers (I have seven)
    Switched microfilters (I have three)
    I also noticed that (according to Speedtest.net) my route is now via Aberdeen, whereas it used to go through Dublin for some reason.
    The only other time I've had connection issues with BT, was a few months back when an engineer discovered a faulty network card at the exchange. Once it was replaced everything was fine.
    Are there currently any network problems in the Aberdeen area?
    Can someone help get this issue fixed?
    Thanks.

    You may well have been re-routed to another RAS, remote access server, because of traffic profiling or network issues, upgrades etc.
    Your RAS location is at BTw's discretion according to traffic levels and bandwidth availability, normal.
    Just keep an eye to see if you recoup your line performance.

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