Master Image Offline

I have imported GBs worth of referenced images and the now the files say "master image offline" as you would expect but when I connect it does not change. Then I try manage referenced files and its says HD 3 is offline when it is on the desktop and even in the browser in the lower half of the pop up.

I have the exact same problem. I've spent well over 1 1/2 hours with lame techies who were of no help at all. This morning I had to restore my computer to a few days ago, before I was having operating system problems. I imported my aperture vault from my external hard drive and then once this was opened I see that all of my photos show as offline and not linked, despite the fact that they reside on the Pictures folder on the Mac HD. I excluded the Aperture Library from the Time Machine backup.
Anyway I can only successfully reconnect in the Manage Referenced files dialog box if I do each file individually. Not exactly an option considering the volume. I am hating Leopard and Aperture at the moment.

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What does Master Image Offline mean?

I tried to bring up the Master Image for a particular photo and got the message "Master Image Offline" and all of my adjustment options were grayed out so that I couldn't use them. Can somebody explain what this means and how I can still make adjustments to this picture? Also, I guess I should be asking how I can prevent this situation from happening in the future. Thanks.

It means you're using referenced masters and Aperture can't find the original file. Either the disk it's on is not attached, or you moved, renamed, or deleted the file using the Finder or another application.
You can tell Aperture where it is, but you must manually do so.

"Unavailable master images cannot be exported.The selected master image is either offline or not found. Please reconnect it and try again."

I have imported my iPhoto library onto Aperture, and then deleted the iPhoto library so not to have any duplicates. Now, the images on Aperture are pixelated and when I try to export them the following message appears: "Unavailable master images cannot be exported.The selected master image is either offline or not found. Please reconnect it and try again." What does this mean? How can I get my photos "online" so that I can see them as they used to be?

How did you import your iPhoto Library? I assume, you used "File > Import > iPhoto LIbrary", but how did you set the "Store Files" pop-up menu?
If you chose to "Store Files in their current location", then you did not actually import the master image files into Aperture, but referenced them inside the iPhoto Library. In that case, you just deleted all your images, when you deleted the iPhoto Library. And if you did that, and your iPhoto Library is still sitting in the Trash, put it back; then your Aperture Library should work again. Or restore the iPhoto Library from your most recent backup and put it into the exactly same location where it used to be.
If you used a different "Store Files" setting, please explain where you have chosen to store the master image files. This will help to track down your images.
After restoring your master image files you may need to reconnect them to the versions. Post back, if you need help with that.
Regards
Léonie

HT4007 The selected master image is either offline or not found. Please reconnect it and try again.

I have my aperture photos stored on a harddrive that is installed in my MacPro. I just tryed to email a photo and the message "The selected master image is either offline or not found. Please reconnect it and try again." popped up. How can I find the master image?

Hello CoopDeFeet,
Thanks for the question, and welcome to Apple Support Communities. The following article may provide help:
Aperture 3.x: Reconnecting Missing or Offline Referenced Images
http://support.apple.com/kb/PH7936
Thanks,
Matt M.

"The selected master image is either offline or not found. Please reconnect it and try again."

I recently "upgraded" from Snow Leopard to Lion (10.7.2) by performing a clean install. I then reimported my Aperture Vault. Now almost all of my 12,000+ photos show a little yellow warning icon (see attached image). I am unable to edit or manipulate these photos in any way. When I attempt to, the following error message appears: "The selected master image is either offline or not found. Please reconnect it and try again." I have already performed all 3 of Aperture's recommended Troubleshooting steps: . And here's one more bit of information. When I open Aperture while holding down the Option key (to choose the Aperture library), the dialog box asks "Which Aperture Library do you want to use?" and displays a table containing several older libraries as well as my current library (Aperture library.aplibrary) (this is the library that I am trying to use -- i.e. the one I am having trouble with). When I single-click to select this library, the information displayed below it shows its location on my external drive, as well as "12856 versions, 12920 masters." But when I double-click to open that library, I am left with the same problem. 12,000+ of these photos appear to have no master.
Any help is appreciated!

I am really sorry, I could not be of more help to you so far. Remote diagnosis is very difficult, since I cannot take over your computer screen.
Your problem is very unusual and it really should not happen: with a managed library Aperture should know how to find the master image files, since it is Aperture's job to keep track of them. And so there are no built in controls in Aperture at all to reconnect managed masters. You Aperture library obviously is corrupted, and you need to find out why this happenend. If you know the reason, you may try to recreate it from your vault, and avoid the problem that caused the missing masters. That is why I asked about the formatting of your drive - I wild shot - granted- but if you restored your vault to an external disk not formatted MacOS extended this might result in missing master image files. You may want to restore from your vault again, using a different drive, to avoid hard drive problems.
If you cannot find the reason for the corruption that occured when restoring from the vault, then you will have to patch your Aperture library manually, since you already tried all built-in"First Aid" measures.
You already made sure, that the library contains a "Masters" folder and the images are there. One thing you could try (after making sure you have a backup of your library):
Quit Aperture.
Open the Aperture Library Package again and move the Masters Folder to a folder outside the Aperture Library.
Relaunch Aperture and try "locate referenced Files" again;
If this does not not succeed, you might try to reimport the masters to Aperture, but this way you would loose all your edits - that why I am trying to find a clue to the source of your problem
Good Luck
I really hope somebody else will chime in with more ideas
Léonie

The selected master image is either offline or not found. Please reconnect it and try again., The selected master image is either offline or not found. Please reconnect it and try again.

Hello,
I can see all my photos and folders on aperture, but i can't export some of which. I read this message...
The selected master image is either offline or not found. Please reconnect it and try again.
what can I do?
Thanks a lot for the answers
Enrico

hello, I didn t delete the drive file image and the file image is not in an external drive not plugged in.
I have a lot of of folder and photographies without no problem, but there are onlt 4 folders that I can see only the preview but i can't export or use them... Very strange...

Master image not found

Dear,
I am facing the following problem in Aperture. In only one of my many folders (and all the albums in that folder), all the pictures have a yellow triangle with an exclamation point in it ... when i try to openany of these pictures to make adjustments Aperture is showing a pop up box with the following message "The selected master image is either offline or not found. Please reconnect it and try again". When I then right click on that same picture and select "Locate referenced file" the system is showing a path to a Finder folder where the related file is not present.
I am puzzled ... if these pictures are not in my system how come I can still see them (though not adjust, print or export them) in Aperture. Is there another to retrace/restore them?
Thanks
Thibault

You may find also this usefull https://discussions.apple.com/thread/3741280
Or, if you have really lost your masters , you may still recover a lower quality image from your Preview here
https://discussions.apple.com/thread/2600903

Unavailable Master Images are present

Trying to relocate masters to an external drive using Aperture 2.1. Project with many albums which I am relocating to folders with the same name as the album on an external drive. Most of the albums I was able to relocate. There are 4 where I get the "unavailable master images cannot be relocated" message. When I select and image to show in finder, it shows its location on my internal drive. I have rebuilt the library and still get the same message. I have gone to Manage referenced files and located all the images in the bottom window then click reconnect all. Still get the same message about unavailable masters. What am I missing?

I am having the same problem. I had all my master images stored in one folder on an external 300gb hard drive. However, I noticed that in aperture, it said I had only 15,000 images while in the folder showed ~17,000 masters. What were these extra 2,000 images? I decided to try to separate these "unconnected" images from the real masters by relocating all my master images into another folder. All went well until I got the following warning:
"Unavailable master images cannot be relocated. The selected master image is either offline or not found. Please reconnect it and try again."
I was able to move most of the masters, but Aperture says I still have 3,009 masters in the original folder (which if I navigate to in the finder contains ~5,000 images). The strange thing is that if I right click on one of these images in aperture and select "show in finder" it finds them with no problem. It can't find them thought when trying to relocate.
I have tried rebuilding the aperture library, manually moving the images into another folder and then attempting to relocate, and copying the masters to another hard disk and linking aperture to those masters. All with the same result.
I am using Aperture 2.1.
Any help here would be great.

Master images lost

Hello everybody.
I imported 350 RAW photos into Aperture 3 (my sister's wedding!) and got an error message about not having enough space. I cleared some stuff and carried on importing: it looked like all my photographs imported and I deleted the memory card.
It turns out that I have 150 full images which I can edit, export and so on - and the rest are previews which I can't do anything with except view: the message is 'the selection doesn't have any referenced files' and 'The selected master image is either offline or not found. Please reconnect it and try again'. Is there anything I can do with these images? Even losing the ability to edit them is OK - most of them are acceptable as they are, and I'd really like to share them.
(Meanwhile, Aperture frequently crashes while cropping images - is this common?)
Thanks in advance for any help,
Aidan
plashingvole.blogspot.com
http://www.flickr.com/photos/plashingvole/

If thats the case you either don't have true previews or else the library is messed up. Are you sure you're dragging to a place you can create files in. Desktop should be ok, to be certain drag another file there (not an Aperture image) to make sure.
If that doesn't help I would run the repair library step of the troubleshooting guide (hold down the command and options keys while starting Aperture, select repair library) and see if that allows you to get the previews out.

Image offline or not found problem

I've been traveling a lot so I decided to move my entire Aperture Library to a firewire 800 drive thinking that I would be able to work from my laptop or desktop and have the exact same library without problems. It seemed to work fine until I plugged back into the desktop and now the images that have been imported and edited on the laptop show up but are not accessible with AP giving me this warning "The selected master image is either offline or not found. Please reconnect it and try again." I can't navigate using the manager because it can't/won't see the Aperture Library file.
I tried exporting the project on my laptop then re-importing the project back on my desktop with same results. The files are in the external drive but it seems like its looking for the original computer from which it was installed...
What do I do to fix this?

Are you using Ap2 or 3 ?
Are your images in the Aperture library on your desktop because Aperture cant 'see' them, have you dropped them say in your documents folder in error ? If you have, Aperture cant access them as it uses the pictures folder in your home folder by default.
You may have selected upon import to store files somewhere else other than the default pictures folder.. Use the finder to search for your Aperture Library.aplibrary.
In Ap3 it should be a simple export import operation. If Ap3..? did you export as a 'Project as new library'... or try to export by drag and drop...? Or export individual projects ?
Ap3 supports merging everything you did on your laptop as a new library where it gathers everything you did, adjustments, metadata, keywords etc....
Regards....... Gerry..

"Unavailable Master Images Cannot be Relocated." error; Reconnect no help.

Seeking help with strange behavior in Aperture that elicited a shrug from the Genius Bar at the local Apple store. They suggested I post a question in this forum.
I'm using referenced files in Aperture. When trying to move some of them to a different location on the same drive, before I even get the dialog to select a location, I get the following message:
"Unavailable Master Images Cannot be Relocated. The selected master image is either offline or not found. Please reconnect it and try again.".
So, as instructed, I go through the steps to reconnect the images. At least I think I do since Aperture doesn't complain. I can also select "Show in Finder" and the image is found from within Aperture without incident. In other words, the image is "found". Also, the image is not tagged as "offline".
After all of this, I get the same error: "Unavailable Master Images Cannot be Relocated. The selected master image is either offline or not found. Please reconnect it and try again.".
So, I am a bit lost as to what to do since Aperture provides no further instructions other than to reconnect the images. I also get the same error when I try to consolidate the master into the Aperture DB.
I hope someone has encountered this situation or similar situation before and can provide a remedy. I want to avoid reimporting the images since I will lose all keywords, and adjustments. Painful.
Thanks,
Joe

Not sure if we're facing the same issue but here's what I did, avoiding the need to redo all the adjustments and add keywords again. Maybe your situation can be fixed in the same way?
I have all my masters stored outside Aperture Library in separate folders on my hard drive. I just don't trust having all the originals inside Aperture. Maybe it makes life more difficult, I don't know. Then I import the folder to an Aperture Project to work on the photos. Maybe 1 in 20 is a 5 star keeper.
I ran out of HD space on my MBP (Nikon D200 RAW files are 15 meg each) so I copied the folders on the HD to a backup HD and then deleted the original folders and their contents on the main HD.
Now I want to take the 5 star pictures and make a print or upload a photo. In Aperture the referenced file is still there but I can't export or make any adjustments because "the selected Master image is either offline or not found."
So I go to "File/Manage Referenced Files" and the File Path tells me what I have to create. It tells me the volume and path "[user]/Pictures/8-9-08 RS Shag Rock" for example, and it's in Red. So I create a new folder on the HD with that exact name. Then I go to the Back up HD, find the 8-9-08 RS Shag Rock folder, find the photo I want and drag it back into the new folder on the HD. The File Path turns black and we're back in business.
Next time after the BU, I'll leave the folders on the main HD and just delete the contents and save a step when I need to bring some back. Obviously if you have a lot of files to move, it would just be simpler to copy the whole BU HD folder, and delete the pics on the Main HD you don't need for now.\
Hope that helps.

Consolidation error: Unavailable master images cannot be consolidated

I'm trying to consolidate all of my referenced images into a managed library.
I did a global search for all referenced files, selected all, then clicked on 'Consolidate Masters'. This worked for all but 200 of my 4K images. I got the following error message at the beginning of consolidation:
"Unavailable master images cannot be consolidated. The selected master image is either offline or not found. Please reconnect it and try again".
The problem is that each of my 200 remaining referenced images is, in fact online. Aperture knows exactly where it is. I've tried to 'reconnect' using Manage Referenced Files but that dialog confirms that Aperture knows where the file is and no 'reconnection' is possible because nothing is 'de-connected'.
While this is frustrating, the truly confusing thing is that I can simply run the Consolidate Masters command again and some more of the remaining images are consolidated. I'm now down to about 175 but it has taken about 5 iterations.
Does anyone have any idea what Aperture is trying to tell me or what I can do about it?
Thanks and take care,
Jeff

Just to add more to my confusion, I did another global search to get a count on my referenced and master images. I would expect that any image is either referenced or managed. If so, the total of referenced images plus managed should equal the total number of images. Same with offline and online.
Sadly, that's not the case for me.
In keeping with my above post, I was down to 144 Referenced files with 3,373 managed images. This should be a total of 3,517 total images. Unfortunately, when I remove all filters, I have 3,899 images in the library. I'm not sure where the other 382 images are.
I selected all referenced images and ran consolidate. I again had the 'reconnect' message. After running, there were now only 131 referenced images remaining. I assumed that I had consolidated 13 images (144 - 131) and that I would then have 13 more managed images. Unfortunately, I still had only 3,373 managed images, the same as before.
I suspect there is something fundamental about Aperture that I'm misunderstanding. Any ideas what it would be?
Thanks and take care,
Jeff

Master Files Offline??

I am using aperture 3 and OSX 10.7.2 When I got aperture, I imported my iPhoto Library.
I noticed any pictures taken before that time, there is a icon in each picture - which means the Master Files is offline.
When i try to delete those pictures - I get the error - Master Files Offline - Some master files are stored on volumes that are offline: *My Mac
"My Mac" is my internal drive and is online. When I right click one of the photos, click locate referenced file - The path that aperture think it is - is indeed the actual path. So I navigate through the tree and locate the file (same exact path) and click Reconnect or Reconnect All - and then that one photo is now linked and all is well.
The problem is - I am guessing I have at least 1000 if not more photos with this condition. Anyone know how to fix this on a larger scale? Any new photos taken are fine -
THank you anyone who knows this in advance!
My Mac is online .... its like there is some old pointer that is gone so the software thinks its offline - until i relink it

The easiest way to reconnect many masters at once would be to create a smart album that contains only the images that need reconnecting:
File -> New -> Smart Album
then add a rule:
File status -> Offline (or Missing)
Then select all image in that album and select File -> reconnect master
Regards
Léonie

Loss of Master Images

I've been loosing my master images from Aperature. Almost like a virus has hit it. Anyone have any ideas what would make this happen?

Thanks for your replies. Here's some more information.
The error meaage I get when trying to edit, email, or export images is that Aperature cannot find the master image or the master is offline. This happens whether I am working with a version I created through editing or whether I am trying to work with the original image itself.
The problem seems to grow each time I open and use Aperature. For example I was working with an image from a 10k race my wife and I did at halloween. I was able to access the mast and edit and save the new version last evening. Later when I went back to it to email I got the error message. Likewise two projects from just last weekend, which were fine until yesterday started giving me the same message.
I can literally scroll through my projects and watch the little warning icon (yellow triangle)appear in the browser window.
I'm using the Nik Complete collection with Aperature. I also have a trial version of Photoshop installed but its expired and I don't use it. My aperature library is on an external drive since my MacBook doesn't have enough storage.

How can I edit lightroom 5 smart previews on mac book pro (mbp) when the lightroom 5 master image files are on my external hard drive is disconnected from the mbp

How can I edit lightroom 5 smart previews on mac book pro (mbp) when the lightroom 5 master image files are on my external hard drive is disconnected from the mbp? So far when I try to disconnect the external HD from the mbp, I get the following pop up window: The disk "external hard drive A" couldn't be ejected because "Lightroom" is using it. Quit that application and try to eject this disk again. When I do that and restart Lightroom 5, the Adobe Photoshop Lightroom - Select Catalog screen pops up but doesn't list my external hard drive A as a choice.
I've reviewed Adobe's Lightroom Help | Smart Previews Lightroom 5 web page and still haven't been able to figure what I'm doing wrong. Any help would be appreciated.

Your internal HDD. by default, is named 'Macintosh HD'. From what information you supplied, it looks like there is already a Lightroom catalog installed on you local (internal) HDD using the standard naming convention Adobe uses as well as a Lightroom catalog on your external drive which you created. To be sure of which catalog Lightroom is loading when it starts up, To do this, start Lightroom as you normally would. After it starts, select the Lightroom menu item, then select the Catalog Preferences item and finally, navigate to the General tab. The Location information will tell you exactly what catalog Lightroom is opening by default. This will likely be the Photography Mac Book Pro Versions catalog on your external HDD. Once that is confirmed, you are ready to proceed. As an additional test/verification, you can shut down Lightroom and, this time, start Lightroom while holding down the ALT/OPTION key. This will cause Lightroom to pause and display a screen which will allow you to chose a different catalog to open. Navigate to the /Users/[user name]/Pictures/Lightroom folder and select the Lightroom 5 Catalog.lrcat file. When Lightroom comes up, there should be no previews or folders as this catalog should be empty. Now you can be certain which catalog is being used and which catalog has all your data and you are ready to migrate your current catalog. Shut down Lightroom.
To migrate your current catalog, use Finder to locate your Photography Mac Book Pro Versions folder on your external drive. Select the folder and select COPY from the context menu. Next, use Finder to navigate to the /Users/[user name]/Pictures/Lightroom folder on you internal HDD. You can start at the Macintosh HD level and work your way down by opening each level (Macintosh HD/Users/[user name]/Pictures). Select the /Pictures folder and then select PASTE... from the context menu. When the COPY/PASTE is complete, you should see the following files on the Macintosh HD:
Macintosh HD/Users/[user name]/Pictures/Lightroom/ and
Macintosh HD/Users/[user name]/Pictures/Photography Mac Book Pro Versions
The Macintosh HD/Users/[user name]/Pictures/Lightroom folder will contain the empty default catalog the Adobe created when Lightroom was installed and Macintosh HD/Users/[user name]/Pictures/Photography Mac Book Pro Versions will contain a copy of the catalog you created on your external HDD.
You are almost done now. Make sure your external drive is still attached for this step. Restart Lightroom using the ALT/OPTION key again. When the Select Catalog screen appears, select the Choose a Different Catalog button (lower left side). When you do, a Finder window will open to allow you to navigate to a catalog of your choosing. Navigate to Macintosh HD/Users/[user name]/Pictures/Photography Mac Book Pro Versions and select the file Photography Mac Book Pro Version.lrcat. This is the copy you just created. Select the Open button and Lightroom should start. You should see all of your previews and settings just as before. Also, in the left hand panel, all of your folder should show up and none of them should be dimmed and none of your previews should display a small exclamation point badge. Either a dimmed folder name or an exclamation point badge indicates that Lightroom can't find the associated image file. If everything looks good, go to the Lightroom menu, select Preferences and then select the General tab. Under Default Catalog, select an option to either load the LAST catalog opened or select the Users/[user name]/Pictures/Photography Mac Book Pro Versions catalog from the drop down. Shut down Lightroom and then restart it normally. This time, when Lightroom starts, you should be viewing the new copy of your catalog. You can confirm this by looking at the General tab on the Catalog Preferences screen (Lightroom/Catalog Preferences menu items). Shut down Lightroom once again and this time, eject your external drive before restarting. This time, your folders in the left hand panel will be dimmed but you should be able to work with your smart previews. If Lightroom should display a Select Catalog screen with the external drive detached, double check your settings as it indicates Lightroom is still looking at the copy of the catalog on the external drive rather than the new copy you made.
Finally, if you are seeing dimmed folders and/or exclamation point badges with the external drive attached, this indicates a problem. You can select any folder and select Update Folder Location from the context menu. This will allow you to navigate to the copy on the external drive and select it. Lightroom will then update the catalog (select to synchronize the content). This will not only clear the dimmed folder problem but also remove the exclamation point badges for all photos in that missing folder. However, it may indicate that not all went well with the copy of the catalog so make sure to verify all went well. You can use the Get Info option on the two folders. You should see the same number of files/folders for both the copy on the internal drive as well as on the external drive but you can't rely on the byte count because of the possibility of differences between the geometry of the two drives. Hope this all helps!

Master Image Offline

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