Master Password Troubleshoot

Recently I haven't been able to make any changes to my mac becuase when it asks for my master password, I enter it and it says its wrong. My password matches my hint question so I'm lost. Has my password been changed,or has anyone ran into this problem?

Reset the password. Info here:
http://docs.info.apple.com/article.html?artnum=106156

Similar Messages

  • When I go to a website requiring login, and am logged in automatically, I still get prompted by Software Security Defice for master password. New w/Firefox 24.

    If I go to a website that requires a login & password, and I have it set up to automatically log me in, I get automatically logged in (it remembers by userid & password for that site), but the prompt from the Software Security Device for my master password appears as well. I can cancel the prompt and it goes away, but it shouldn't show up because I'm already logged in. This problem started happening after I downloaded Firefox 24 yesterday.

    Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).
    *Do NOT click the Reset button on the Safe Mode start window.
    *https://support.mozilla.org/kb/Safe+Mode
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
    Note that Firefox Sync also requires you to enter the Master Password.

  • I am trying to create a master password on a new machine, but all I get when I hit enter is this message: "Unable to change Master Password".

    Pretty much as per the question, when I try and set up a master password, the error message says "Unable to change Master Password". There isn't one to start with, so I'm just wanting to set one for the first time.

    Did you copy any files from another computer to the profile folder on that new computer?
    Do you already have saved passwords?
    *Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords"
    If you haven't then try to delete the key3.db file and possibly logins.json and signons.sqlite in the Firefox profile folder.
    Note that all saved passwords are lost when you delete these files.
    You can use this button to go to the currently used Firefox profile folder:
    *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
    *http://kb.mozillazine.org/Profile_folder_-_Firefox

  • How do i dissable the master password feature for saving web passwords , when i don't have the master password?

    I have mistakenly enabled the need for a master password for firefox to autofill passwords for me.I have no clue what the master password is.Is there any way to disable or change the master password , without knowing what the master password is?

    Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
    See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]
    If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
    You can use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
    You have to close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

  • How do I stop the Master Password box from activating for sites that are not inclused in the list.

    The Master Password Box will request the password for any site that I open including sites that I do not have the password stored.
    == This happened ==
    Every time Firefox opened
    == I entered Gmail or Yahoo

    Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
    See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]
    If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
    You can use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
    You have to close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

  • How secure is master password?

    Hi
    I have very sensitive information on my iBook. I can choose
    master password after screen saver/sleep or FileVault.
    FileVault encrypts the info which I feel uncomfortable with
    as it may make it difficult to backup.
    Can the password be removed by a someone who takes the
    computer? Is there any way around the master password.
    If the hard drive has to be erased to clear the password
    then I feel safe with password.
    I go to coffee shops alot, I am careful so far but someday I
    may slip.
    thanks in advance
    Mark
    iBook G4   Mac OS X (10.4.5)   750 mb ram

    Hi, Mark.
    While it is possible to remove the Master Password from a Mac on which user's Home folders are protected with FileVault, doing so does not permit one to then change the passwords on FileVault-protected accounts. One would still need to know the password for the user account.
    It is important to choose good passwords. Tiger offers a password assistant that helps you choose good passwords.
    If you don't want to use FileVault, using Encrypted Disk Images is the best and easiest route to encrypting and password-protecting select data on a Mac. There are two AppleCare Knowledge Base documents you should read in relation to encrypted disk images:
    - "Mac OS X: About Encrypted Disk Images."
    - "Mac OS X: How to create a password-protected (encrypted) disk image."
    - "Disk Utility 10.5 Help: Creating a disk image."
    You can even burn an encrypted disk image to CD or DVD.
    The most important thing to remember about encrypted disk images is to never lose the password. If you lose it, you will never be able to open it. If you rely on the password being saved in your Keychain, and later format your drive, you lose the password saved in your keychain, so write it down and save it in a secure place, just in case. For added security, do not add the password of an encrypted disk image to your Keychain when this option is offered.
    Note that some of the information above is from the "Security" chapter of my book, Troubleshooting Mac® OS X.
    Good luck!
    Dr. Smoke
    Author: Troubleshooting Mac® OS X
    Note: The information provided in the link(s) above is freely available. However, because I own The X Lab™, a commercial Web site to which some of these links point, the Apple Discussions Terms of Use require I include the following disclosure statement with this post:
    I may receive some form of compensation, financial or otherwise, from my recommendation or link.

  • I cannot remember master password in order to delete having to use one. What do I do?

    Every time I open a new site, The box for Master Security Password pops up and I don't remember what it is. Therefore, I cannot delete it. What do I do?

    Rename or delete the key3.db and signons.sqlite files in the Firefox profile folder.<br />
    You can add .old to the file names (key3.db.old and signons.sqlite.old) or move them to another folder to make it possible to undo the action.<br />
    You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost.<br />
    If that has worked then you can remove the renamed files that are no longer needed.
    See "Troubleshooting":
    * http://kb.mozillazine.org/Password_Manager

  • Remove master password

    Desperately trying to remove Master Password.
    Does not allow me to remove in the Firefox>Preferences>Security space.
    Am I in the wrong spot.
    Was also unsuccessful in the Systems Preferences Security area

    It is possible that there is a problem with the key3.db and signons.sqlite files that store the encrypted names and passwords in Firefox.
    Rename the key3.db and signons.sqlite files in the Firefox profile folder.
    You can add .old to the file names (key3.db.old and signons.sqlite.old) or move them to another folder to make it possible to undo the action.
    You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost.
    If that has worked then you can remove the renamed files that are no longer needed.
    Otherwise you can rename the files to their previous names (signons.sqlite and key3.db
    You can use this button to go to the currently used Firefox profile folder:
    *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)

  • How do i set master password , have tried all as it says, not go to page.

    I cannot get into page chrome://pippki/content/resetpassword.xul this will not open
    Can you help me on this matter.
    Ken

    You can rename the key3.db file (key3.db.old) and logins.json file (logins.json.old) and a possible signons.sqlite file (signons.sqlite.old) or move them to another folder to make it possible to undo the action.
    You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost.
    You can use this button to go to the currently used Firefox profile folder:
    *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
    *http://kb.mozillazine.org/Profile_folder_-_Firefox

  • How do You Deactivate the Master Password

    I have the Master Password for opening Firefox activated, and now I would like to Deactivate it, so I don't have to continue entering a Password before the Firefox window can open.

    Did you install an extension that asks for the Master Password or do you use Firefox Sync?
    Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Appearance/Themes).
    * Don't make any changes on the Safe mode start window.
    See:
    * [[Troubleshooting extensions and themes]]

  • How do I activate my master password option in the options/securitypassword tab?

    I am opting to create a master password to protect my passwords used on line. When going to the options/security/passwords tab, I am not given the option (grayed out) to check the box for the "Remember passwords for site" option yet there are passwords in my list. Additionally, when I chooses to create a master password, it allows me to check this box, takes me to the password creation screen, and then does not offer me the "OK" button (grayed out) when I am done.
    I have checked my anti-virus program and all other settings in Firefox and I am unable to discren why it will not let me complete this process and why I cannot check the "Remember passwords for sites" box, while there are passwords already in my "saved passwords" list.
    Any help appreciated.
    Dayl Spruce

    Make sure that you do not run Firefox in (permanent) Private Browsing mode (Never Remember History).
    *https://support.mozilla.org/kb/Private+Browsing
    *Tools > Options > Privacy > Firefox will: "Use custom settings for history"
    *Deselect: [ ] "Always use private browsing mode"
    How does the signon.rememberSignons pref show on the <b>about:config</b> page?
    *http://kb.mozillazine.org/about:config
    Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).
    *Do NOT click the Reset button on the Safe Mode start window.
    *https://support.mozilla.org/kb/Safe+Mode
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

  • I tried to sign up for your password saving system the other day. In doing so I had to create a master password. I now have lost the master password--it wouldn't accept most of my choices--and now I'm locked out of many of my websites.

    keep on getting the message Password Required--please enter master password for security software security device.
    I have a MacBook pro 10.6.8

    See:
    * https://support.mozilla.com/kb/Forgot+my+master+password
    If you reset the master password then you lose all stored passwords.
    You can try to use the Time Machine to restore both key3.db and signons.sqlite to versions when you didn't had the master password.
    You can use this button to go to the Firefox profile folder:
    *Help > Troubleshooting Information > Profile Directory: Open Containing Folder
    See also:
    *http://kb.mozillazine.org/Profile_folder_-_Firefox

  • After resetting my master password and setting up a new one, Firefox no longer accepts any sort of password...help?

    in a little more depth: at first the master password popup would ask me for my password, and then it would get stuck in a loop of continually asking me to enter the pw (it would apparently accept it, I never got a wrong pw error or anything like that). Now it never even prompts me for the master pw, and I cant set it to remember passwords for ANY sites. I am currently running Firefox 7.0.1 on Fedora 15

    It is possible that there is a problem with the files key3.db and signons.sqlite that store the encrypted names and passwords in Firefox.<br />
    Rename the files key3.db and signons.sqlite in the Firefox profile folder.<br />
    You can add .old to the file names (key3.db.old and signons.sqlite.old) or move them to another folder to make it possible to undo the action.<br />
    You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost.<br />
    If that has worked then you can remove the renamed files that are no longer needed.
    See:
    * "Troubleshooting" in http://kb.mozillazine.org/Password_Manager

  • Can not understand how to reset lost master password key

    I have read how to change it but can not figure to do it

    Did you try to use the chrome URL in the location bar?
    chrome://pippki/content/resetpassword.xul
    If using the chrome url doesn't work then delete the key3.db and signons.sqlite files in the Firefox profile folder.
    * http://kb.mozillazine.org/Profile_folder_-_Firefox
    You can use this button to go to the Firefox profile folder:
    *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
    * "Resetting the master password": http://kb.mozillazine.org/Master_password
    * https://support.mozilla.org/kb/Forgot+my+master+password

  • I've been using a master password for years. Today I noticed that it had been cleared. What could cause this?

    I've been using a master password for years. I also use Sync. Today I wanted to look up one of my saved passwords. When I went to do this I noticed that Firefox was no longer set to use a master password. I'm afraid that I may have been hacked, or that something else happened (recent Firefox update?) that caused the use of the master password to be disabled.
    I have not yet checked my other Synced computers to see if their master passwords have also been turned off.
    I have re-enabled the master password feature on this computer.
    On this particular computer, I've had a long-standing issue where Firefox "Help>About Firefox" always shows that I need to "Restart to Update". This means that I cannot use "Help>About Firefox" to check for and install the latest version. I need to download Firefox manually and update by running the installer.

    Hi,
    You can try to '''Clear Now''' the '''Active Logins''' with '''Time range to clear''' set to '''Everything''' via '''Tools''' ('''Alt''' + '''T''') > [https://support.mozilla.org/en-US/kb/Clear%20Recent%20History Clear Recent History]. Alternatively via '''Tools''' ('''Alt''' + '''T''') > '''Options''' > [https://support.mozilla.org/en-US/kb/Options%20window%20-%20Advanced%20panel?as=u Advanced] > '''Encryption''' > '''Security Devices''', select '''Software Security Device''' and choose '''Log Out'''. You can then restart Firefox and check.
    If the problem persists you can reset Firefox and start afresh.
    The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
    Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
    To Reset Firefox do the following:
    #Go to Firefox > Help > Troubleshooting Information.
    #Click the "Reset Firefox" button.
    #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
    #Firefox will open with all factory defaults applied.
    Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
    Did this fix your problems? Please report back to us!
    If you would like to take a listing of the add-ons, changed preferences/settings etc. to quickly replicate the previous profile, please '''Copy all to clipboard''' (on the left of the reset button), and paste it into MS Office Excel, or OpenOffice/LibreOffice Calc, or notepad. However, it would be a good idea to check for the existence of the issue immediately after the reset.
    For the update error, please try searching for all instances of '''updates.xml''', open the containing folder to make sure it belongs to Firefox/Mozilla (path) and delete all instances of the file along with the '''updates''' folder.

Maybe you are looking for