Master slide images not loading properly when previewing or when published

I have created a master slide (including image) to be the background for my piece. The image looks fine when I am in Captivate but when I preview the project the image does not display fully and only shows up bright bright white. I tried publishing to see if this would make a difference but nothing. I am using a jpg image.
Has anyone encountered this problem or does anyone have any ideas how I can make the image display?
Thanks
Jodie

What is the slide quality? Default setting is Low (8-bit), depending on your JPEG-image quality this may be too low. Try to change to High or Optimized and see if this is better.
Lilybiri

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