Master Socket Issue

Would like to take up option of Infinity now it's available in my area, anything has to be an improvement on my current BT rate of 2 Meg.
However the current master socket is in the hall and I want everything in the living room where it is now. I have read about the Master sockets issues and rang the Sales line last night and asked about moving the master socket.
The operatives initial reaction was effectively "what's your problem have the modem and hub in your hall" - I don't want that , I don't have the space. The next solution is the data extension kit - again I don't want a lead running round 3 door frames to get to my living room. After putting me on hold for a while he came back with the princely sum of £205 to move my master socket. I asked him whether there was any possible movement on price - No.
Anybody else hit this wall - I am pretty aggrieved having been loyal to BT Internet for many years, £205 is a joke.

Do you have any phone extensions from your master socket that run into the room you want the modem?
If so, then just tell the Engineer and he will move it for you, they don't charge, well didn't when I had Infinity installed.
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Similar Messages

Master/Test socket issue

Hi all, I've had Infinity 2 activated on Monday (13th) and have been noticing slow speeds when plugged into an extension, getting around 40download/10upload.
I have now plugged it in the master socket and it has improved.
I then tried it in the test socket and it's even better.
This was a self install as BT said an engineer wasn't needed. My question is, do I need a different master socket as there is quite a difference in speed? It is a NTE5 master socket at the moment and how do I go about improving the speeds for the extention socket as it located more conveniently, better wiring?
Thanks

r1chmo wrote:
No, I have the phone plugged into the master socket which is out in the hallway and the extension socket I use is in the living room behind the TV which I would use to plug the home hub in.
If you are not going to use the extension, then disconnect the wires from the master socket. The alternative is to fit a filtered faceplate, and then reconnect the extension wiring, just in case you need to use anothe device, like a set-top box.
There is a helpful page here.
http://www.kitz.co.uk/adsl/socket.htm
This would also apply for Infinity.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

"Master socket or lack of"

Ok trying to trce the phone lines
black drop line comes into the house via a door frame somewhere near the bottom of the door frame on the iside a white cable exits and on the end of this after a pass under the floor the cable ends at what looks like a BT master - single piece like an extension , cap inside and BT trumpeter logo however nothing its connected to it. My partner seems to think there is an old GPO box in the door frame!
there is an extension box on the oter side of the wall from the incoming wire which has a further extension bodged into it and on the end is the BT home hub and Vision box the phone works off the home hub
is it worth getting an eingineer in to sort it out a the master has clearly been stuck on a patched wire and the whole thing has been bodged and patched by previous occupant
Broadband is down to 1.something to a max of 3Kbps as for phone we dont have any hard wired phones to check the line.
are we liable for any charges for getting it sorted or likley to be fined for the messing about with the drop wire?
Sean

seanlyon wrote:
OK further investigation black drop wire goes into the door frame and caught in behind the standard for the door is a small white junction box, from that emerges 2 white wires, one presumably goes to the small single piece master socket, the other goes to what looks like a cheap DIY shed extension box from which comes a further extension under the floors to where the BThub is plugged, As the hub hasnt been attached to a "master" (the extension has no capacitor or anything in it) will this be contributing to the braodband speed drop off and vision not working.
As i said in OP no phones connected to the sockets so cant really test the line with a handset.
whats the best way to configure the set up for best quality
Hi
The socket that you think is the master is it possible for you to plug the Home hub into that? ensure that there is nothing else plugged into the other sockets, goto www.speedtester.bt.com and run a speed test.
I know you say that you do not have a corded phone to test the line but to ensure that you do not have a noisy line which (would cause speed issues) can you not beg/steal or borrow one?
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Request to resite Master socket-using external wir...

Sorry its a similar post, however these are my specific questions.
Engr coming this friday to install BT Infinty fibre service.Modem due tomorrow and Engr brings Router(I think).
My current layout is copper cable to house via BT Pole,to front of house first floor,then cable run down wall to lounge bay window and master socket is installed underneath/adjacent to bay window.(no power socket available nearby).
Lounge, hall, stairs and landing all recently replastered and redecorated.Yes I know I should had this lot installed first!
I will not accept Cat5 cable extension from downstairs to upstairs (clipped against skirting etc)and also fitting of a new twin socket outlet in the lounge.
We have a study at the rear of the house first floor where PC is installed with current Router, and sufficient sockets.
Will the nice Open Reach Engr consider the following,
1. reuse the copper wire to the house and cleat the cable run towards the rear of the property.
2. If the cable is not long enough, can he joint it-or is this a no no!(outside)
3. If 2 is not possible would he consider renewing the copper cable from pole and run it to my study(outside wall).
4. Will he drill through mortar/brick wall to gain access to study to run cable inside for less than 1 metre?
5. If he is not willing to do 4-Could I drill the hole for him!
I promise to make him unlimited tea/coffee, foot his ladder and buy loads of cake and biscuits.
If I am "kidding myself" please tell me!
Many thanks for any advice,
Regards
Graham
Solved!
Go to Solution.

graham6520 wrote:
Hi,
Many thanks for swift reply.
1. I have three sockets in the study with PC-so power sockets are not the issue!
2. I do have one"aftermarket non BT" phone socket in the study where the router/modem is currently connected to this socket. This socket is at the end of a "serial phone circuit"(ie master socket in lounge to phone in lounge to phone in kitchen then upstairs to study!).I know this route sounds long and "iffy" but its good quality cable and properly "terminated".I have had no problems whatsoever in 20 years re phone REN etc.Last time a BT Engr was at the property was summer this year and my download speed was 1.9mbps at the master socket and I asked him to test speed at the"end of my phone wiring in the study(where the router is plugged) and he confirmed same 1.9 mbps.
From this I deduced no loss on my DIY wiring!-I could be wrong-I am a novice!
the wiring will not be suitable for a master but the engineer will run a new cable then use the existing wiring just for phones
3. If the installer could just fit a master phone socket to replace my DIY existing socket in the Study, that would be fantastic and so easy! not possible
4. Please forgive my ignorance re your item 3 below, can you clarify or simplify ie does the router and modem"sit next to each other" and can they both reside in the study(if the installer can fit a master socket in the study).
master connects to modem, then modem to router, you can extend any of the cables that connect them though the best one would be modem to router as you can buy suitable cables in upto 100m length
I will be very grateful for a further update from you and other experts, this upgrade is really important to me, I am at home having lost my job through ill health 2 years ago and don't think I am well enough to drill a hole through the outside wall on a ladder with vertigo!-unless the installer refuses to drill the wall. I don't think my wife would sign off the risk assessment for me to do it! could always drill from inside, i always do, more important to have it in the right place on the inside than outside
Thanks once again,
Graham

BT master socket query - no wires? Is that right?

I was asked by my ISP to try out the test socket on my master socket as I am having a few speed issues. When I took the face plate off it came off OK but with no wires attached, is this correct? I thought it was meant to have some wires attached?
The normal telephone ie voice is working ok and its the only socket in our house. The socket is a circle with T in it from approx early 90s.

this forum is for BT retail residential customers - is BT your ISP?
the wires connected to the front are your extensions - no wires means you don't have any extension sockets in your home
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IPlate/Master Socket, Help Needed!

(Before i start this is my first post so sorry if i mess something up )
Hi,
I want to install a BT Iplate but i have a Master socket that is not supported. (Pic below)
Is there any chance i can change my master socket to the one below so i can install an iplate?

Hi Eaglealex7,
The newer Openreach BTNTE5 master socket already filters interference from extension sockets. Pre-filtered ADSL/VDSL master sockets also already filters interference from extension sockets.
if you have a look at this link here it will tell you what Master sockets work with the iplate / Accelerator : http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25075
The accelerator/iplate can sometimes cause more issues in some cases. Have a look at removing the BellWire/Ring wire from terminal 3 of your master socket and extension sockets which does the same thing as the accelerator/iplate but sometimes more effective. Link : bellwire removal
Cheers
jac_95 | BT.com Help Site | BT Service Status
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Master socket

Traced out phone circuit in my bungalow which has a junction box in the loft at point where phone line enters then spurred with master socket, with capacitor, at end of longest line.
Any advice please ???
Siscokid
Solved!
Go to Solution.

Hi and welcome to the forum
Not sure what advice you require, you are not allowed to touch/move/tamper with the main socket.
This is the responsibility of BT Openreach
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Internal Wiring / Master socket ?

Apologies if this has been done to death. I'm in a new build property , and when the Homehub is connected to a standard socket via adsl filter my BB speed is around 0.78 Mbps at best ! But when I go through the internal socket in the master socket it's fine !
Would upgrading to Infinity remedy this fault ? I understand its plumbed in via the master socket , or will I get the same with Infinity until I remedy whatever internal wiring issue I have
Any help or suggestions would be gratefully appreciated
Solved!
Go to Solution.

It sounds like your internal wiring is the cause of all your problems as has already been posted you should only have wires connected to terminals 2 & 5 no other connections should be made it sound like you need all over your internal wiring reconnecting correctly it may need a local telecoms engineer to look at it for you Openreach would charge at least £130.00
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Move master socket?

I have BT Vision now working. My TV is in a seperate room from Home Hub 4. Vision and BT Sports work even though screen says off line and with powerline adaptors. However I do not treceive the on demand or catch up unless I rune an ethernet cable accross the hallway and lounge to vision box. Then all OK. Apermanent solution seems to have the master socket moved to alongside my TV/Vision box. Any idea the approx cost involved please?
Many thanks

Should be OK under the carpet provided it's not anywhere that's walked on and no furniture is directly over the cable. I had similar for years with no problems.
The iPlayer is probably a separate issue and you'd probably do better to start a new thread with more detail and an appropriate subject heading.
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Can a faulty master socket cause linkdead / dropou...

I'm connecting to a Dark Age of Camelot server in the US (206.112.64.6) on BT Infiinity and my accounts are going linkdead every 3-5 minutes (when local game client loses connection with the server). This has been happening since I noticed that the cable to our master socket is threadbare and thee are individual wires poking out of the back of the socket (which is not attached to the wall).
Last time i had this problem, it was a routing issue between me and the server which BT was responsible for causing, but that was 8 months ago.
What can I do to remedy this. Below is a trace to the destination server. Web browing seems unaffected, as is Skype and Ventrillo (VOIP)
tracert 206.112.64.6
Tracing route to 206.112.64.6 over a maximum of 30 hops
1     5 ms     3 ms     3 ms BThomehub.home [192.168.1.254]
2     7 ms     8 ms     7 ms 217.32.147.99
3     9 ms     7 ms    10 ms 217.32.147.126
4    12 ms    12 ms    12 ms 212.140.235.202
5    13 ms    13 ms    12 ms 217.41.169.225
6    13 ms    12 ms    13 ms 217.41.169.109
7    13 ms    12 ms    12 ms 109.159.251.209
8    25 ms    26 ms    28 ms core2-te0-3-0-13.ealing.ukcore.bt.net [109.159.2
51.37]
9    19 ms    19 ms    19 ms transit2-xe1-1-0.ealing.ukcore.bt.net [62.6.200.
142]
10    21 ms    21 ms    18 ms t2c4-xe-9-0-0.uk-eal.eu.bt.net [166.49.168.49]
11    21 ms    21 ms    19 ms xe-8-0-0.edge4.London2.Level3.net [212.187.192.6
1]
12    20 ms    20 ms    19 ms ae-3-3.ebr1.London1.Level3.net [4.69.141.189]
13    20 ms    20 ms    20 ms vlan102.ebr2.London1.Level3.net [4.69.143.90]
14    93 ms    89 ms    89 ms ae-43-43.ebr1.NewYork1.Level3.net [4.69.137.74]
15    90 ms    89 ms    99 ms ae-4-4.ebr1.NewYork2.Level3.net [4.69.141.18]
16    97 ms    96 ms    89 ms ae-1-51.edge2.NewYork2.Level3.net [4.69.138.195]
17    89 ms    89 ms    89 ms Verizon-level3-2x10g.NewYork.Level3.net [4.68.62
.42]
18    99 ms    99 ms   144 ms 0.xe-7-1-0.XT2.DCA6.ALTER.NET [152.63.6.117]
19   111 ms   100 ms   100 ms 0.xe-6-0-0.XT1.DCA6.ALTER.NET [152.63.40.49]
20   101 ms   100 ms   100 ms so-0-0-0.ur1.iad6.web.wcom.net [157.130.59.70]
21   100 ms    99 ms    99 ms 206.112.64.142
22   100 ms   100 ms   100 ms 206.112.64.6

I'm not decorating my house in lead emulsion No problems with wireless connectivity since the week-long problem that BT caused back in March or whenever it was and since them my connections been solid. Like I said, it doesnt affect VOIP connections (I game while using Ventrilo) which may or may not be less sensetive to a temporary loss of connectivity.
if BT want to move my socket somewhere more appropriate then fine. Not many people people i'd imaging have a computer in the front hallway of their house, next to the front door. besides, what's the point of providing a wireless router if not for convenience
Either its a BT socket problem (inside the box are 2-3 loose wires not connected to anything) or its a wider network problem between me and the server.

BT Infinity and My 3 Master Sockets!?!

Hi All,
I've had Infinity 1 for around 6 months now, but I've never come close to achieving my quoted speed of 38mbps (highest I've got is 28-29 mbps)
I'm a little concerned that this may be because of the (what seems to me) unusual wiring arrangements I inherited from the previous owners - basically, I seem to have three master sockets. I've attempted to draw a diagram of the setup:
The orange and black lines represent the A and B lines from the cabinent and connecting to each of the master sockets. The dotted line is just meant to show that this wire goes through the wall and inside the house to the master in the living room. Inside the grey box, all the cables are crimped together using jelly crimps.
The master in the living room is the new style fibre openreach box with the bt socket and rj11 socket. The other two sockets are NTE5 master sockets. All three sockets have a dial tone!
So my questions are:
1. Do I geniunely have three masters, and is this right (i.e. a perfectly ok installation or a botched job?!?)
2. Is this going to affect the speed of my Infinity connection
3. Can I disconnect the two additional master sockets (or does this break the law and I need an Openreach engineer to do it?)
Cheers,
Matt

I agree with Horner_J. A couple of extra comments ....
If not then they are wired the way you show, which is wrong. This should have been spotted and corrected at install.
Unfortunately, it is very common for the installers not to notice such incorrect wiring. In my case, I explicitly asked whether it would be an issue and was told that is would not. My speed soon dropped from 50 at install time to around 12 (and briefly to 3). When the issue was rectified, it raised to around 70 (eventually, DLM took around 3 weeks to allow it).
and using one of the extensions should make your internet drop.
I don't agree with that. It may well be that using one of the extensions will cause lots of noise and eventually give you much lower speeds, but it may well not make it drop. It didn't in my case.
If not then you need BT to do it.
Or to accidently cut the bad extension wires just after they come out of the junction box.

Removing extension from master socket?

Hi all,
Over the past month I've been having noise problems with my broadband. Engineer visited today and isolated it as the extension running from the master socket to upstairs feeding noise back so fitted an adsl splitter faceplace. All lovely, full speed broadband so very happy. Then about an hour later router disconnected and when it reconnected back to old speed with high noise.
I could live without the extension which is years old (an old BT install complete with 2 ringer sockets installed before we moved in), but cannot remove it as it's connected to the rear of the master socket. My idea is to snip the extension near the master socket and cap the wire. Just wondering if this is this a feasible course of action?!
Solved!
Go to Solution.

Did the engineer mention a charge for the visit? as you could be liable as the fault was proven to your own wiring.
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Will the engineer move my master socket while inst...

I'm planning on hopping onboard with Infinity when my exchange goes live in a few weeks. I live in a new(ish) house, and my master socket is placed in a terrible location half way up the wall in the middle of the hallway. I understand that you need to have the VDSL modem connected to the master socket, but it would be extremely inconvenient to have a modem and router sitting on the floor in the hall. What I would like to know is whether the engineer would wire the master socket through to an extension instead. Possibly an extension upstairs, where my PC and consoles are. My house is wired up with standard good quality CW1308 cabling in the walls, so interference shouldn't really be an issue. I really don't want a 30m extension cable stapled down my walls and around the door frames if there's any way to avoid it.
Here's the master socket (one on the right that was installed as a second line a few years ago):
http://i1230.photobucket.com/albums/ee486/WWB01/Photo0131.jpg
Here's the extension upstairs that I'd like Infinity faceplate installed to:
http://i1230.photobucket.com/albums/ee486/WWB01/Photo0134.jpg

By the look of it, your wiring is in good condition and has the necessary multiple cores.
If it is, the engineer will make the upstairs socket into the Master and the current Master will become an extension. This has been done on quite a few Infinity installations that I have seen and something similar was done to mine. Its an easy option for the engineer so they will normally do it that way rather than opt to run extra wires.
Have choccie biscuits and tea/coffee on offer for the engineer . . . works miracles!

Painfully slow connection with new master socket

Hi forum
Hoping for some advice or perspective on possible issue with my broadband connection. Perhaps unrelated, but I recently had a new master socket fitted (NTE5), however the broadband speed in the house is now painfully slow.
Am using BT Home Hub 4, below are the rest results I'm receiving, however I'm curious as to whether 0.25Mbps really is likely to be the maximum achievable speed, as this renders several services almost unusable.
Grateful if anyone feels there is more that could be done.
Thanks,
Kevin
Results....
The only socket connected is for the router/ phone, which is now connected to the test socket (with a microfilter).
Quiet line test: normal
Speed info from the hub manager (normal socket/ test socket)
Download speed (Mbps): 0.17 / 0.24
Upload (Mbps):                0.03 / 0.02
Ping latency (ms): 326.50 / 0.00
ADSL connection (from home hub)
12:02:59, 29 Jun.
(334146.810000) DSL noise margin: 16.50 dB upstream, 10.60 dB downstream
12:02:58, 29 Jun.
(334145.900000) DSL line rate: 440 Kbps upstream, 284 Kbps downstream
Speed test (from BTW performance test)
1. Best Effort Test:  -provides background information.
Download Speed
0.17 Mbps
0 Mbps
0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.17 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0.03 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.03Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please visit the FAQ if you are unable to understand the test results.
From kitz.co.uk max speed calculator
Estimation of your maximum rate adaptive adsl speed
Downstream
Attenuation
0 dB
Approx
Line Length
0 km
From BT Diagnostics site:
Broadband Speed Test
We haven't been able to complete the speed test at this time.
This may be due to a problem with the speed tester, or your line may be running very slowly.

Thanks for your quick response, much appreciated. Further results below - suggesting that faster should be possible?
The connection time from 12 was due to a manual reset, the only time it was reset (WAN logs also noted below).
ADSL Checker....
Telephone Number 01562xxxxxx on Exchange WOLVERLEY is served by Cabinet 3
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
WBC ADSL 2+
Up to 13.5
11.5 to 15
Available
WBC ADSL 2+ Annex M
Up to 13.5
Up to 1.5
11.5 to 15
Available
ADSL Max
Up to 8
7 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
Copper Multicast
Available
12:02:59, 29 Jun.
(334146.810000) DSL noise margin: 16.50 dB upstream, 10.60 dB downstream
12:02:58, 29 Jun.
(334145.900000) DSL line rate: 440 Kbps upstream, 284 Kbps downstream
12:01:36, 29 Jun.
(334063.890000) DSL is down after 2226 minutes uptime
12:01:36, 29 Jun.
(334063.890000) ETHoA is down after 2226 minutes uptime
12:01:36, 29 Jun.
(334063.550000) PPPoA is down after 2226 minutes uptime [Waiting for Underlying Connection (WAN DSL - Up)]
12:01:33, 29 Jun.
(334060.470000) PPP LCP Send Termination Request [User request]

No Master Socket in our House

We've been in our house for 30 years now, and having had problems with the Internet over the past week, it has only just come to my attention what a Master Socket is, and the fact that we don't have one of the newer NTE5 ones (that's what Wikipedia says the name of it is!)
Would BT replace our existing socket witha newer one?
Thanks

If you ask BT/Openreach to visit purely to update the Master socket then I would expect them to charge you for that service.
If they visit to sort out an issue with the external wiring then you could reasonably expect the engineer to update it (it is their equipment after all). BTW there are many versions of the "Master" socket and even 30 yrs ago some form of master socket would have been fitted.
If you were in a position to (and wanted to) upgrade to Infinity then as part of the engineer install the latest Master socket would be fitted.

Master Socket Issue

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