Master suite won't open

I cancelled my CC subscription last month and purchased the education edition of Master Suite. It worked fine until this morning. Now i'm getting prompts from CC to renew my subscription. Online chat help sent me a link for a CC cleaner, which I used to uninstall the CC apps. Then I reinstalled the Master Suite, but still can't access. Still getting the "renew subscription" prompt. Can anyone help with this?

Also, the wait time for online chat is extensive now and won't let me back in the queue. I guess I'm not the only one with an adobe problem today. Glitch time?

Similar Messages

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    Hi lizzie_fern
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    What am I missing? I've used Indesign for years. Have CS6 now. When I double click on a master page, it won't open. This happens with old documents and with new ones as well.
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  • Mac Book Pro OS X 10.9.1 - Master Suite CS6 Photoshop won't open

    I installed Master Suite on new Mac Book Pro OSX 10.9.1. All programs will open fine except for PS which has an "unexpected and unrecoverable error" and won't open. I can open it when logged in as guest or another user. I have tried trashing preferences (Hard drive/Library/Preferences/com.adobe....plist) but to no avail. There is no User specific preferences file I can find. Help! Crash report posted below:
    Process:         AdobeCrashDaemon [562]
    Path:            /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeCrashReporter.framework/Required/AdobeCrashDaemon.app/Co ntents/MacOS/AdobeCrashDaemon
    Identifier:      AdobeCrashDaemon
    Version:         6.9
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [1]
    Responsible:     AdobeCrashDaemon [562]
    User ID:         201
    Date/Time:       2014-02-20 10:49:35.218 -0500
    OS Version:      Mac OS X 10.9.1 (13B3116)
    Report Version:  11
    Anonymous UUID:  AE43C47F-EC3E-8913-3483-B51BF7B3D3DA
    Sleep/Wake UUID: E9C175DC-A4AE-4FCA-8ED0-71A455712407
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
    VM Regions Near 0:
    -->
        __TEXT                 0000000100000000-0000000100008000 [   32K] r-x/rwx SM=COW  /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeCrashReporter.framework/Required/AdobeCrashDaemon.app/Co ntents/MacOS/AdobeCrashDaemon
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   com.apple.CoreFoundation                0x00007fff83c81de0 CFArrayGetCount + 16
    1   com.adobe.AdobeCrashDaemon              0x0000000100003fef -[MyDaemon getCGWindowListCopyWindowInfo] + 73
    2   com.adobe.AdobeCrashDaemon              0x0000000100003a8c -[MyDaemon GetCrashWindowId] + 40
    3   com.adobe.AdobeCrashDaemon              0x00000001000046f0 -[MyDaemon waitForCrash] + 589
    4   com.adobe.AdobeCrashDaemon              0x0000000100001a87 main + 56
    5   com.adobe.AdobeCrashDaemon              0x00000001000018a2 _start + 224
    6   com.adobe.AdobeCrashDaemon              0x00000001000017c1 start + 33
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x00007fff8450e662 kevent64 + 10
    1   libdispatch.dylib                       0x00007fff8f19b43d _dispatch_mgr_invoke + 239
    2   libdispatch.dylib                       0x00007fff8f19b152 _dispatch_mgr_thread + 52
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x0000000100108be0  rbx: 0x0000000100108be0  rcx: 0x00007fff8450998a  rdx: 0x0000000000000000
      rdi: 0x0000000000000000  rsi: 0x00007fff83e3e87c  rbp: 0x00007fff5fbff680  rsp: 0x00007fff5fbff670
       r8: 0x0000000000000000   r9: 0x0000000000000000  r10: 0x0000000100108cc0  r11: 0x00007fff72944800
      r12: 0x00007fff86e8b1c4  r13: 0x000000010010c290  r14: 0x0000000000000000  r15: 0x0000000000000000
      rip: 0x00007fff83c81de0  rfl: 0x0000000000010246  cr2: 0x0000000000000000
    Logical CPU:     3
    Error Code:      0x00000004
    Trap Number:     14
    Binary Images:
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        0x7fff6b4c3000 -     0x7fff6b4f6817  dyld (239.3) <D1DFCF3F-0B0C-332A-BCC0-87A851B570FF> /usr/lib/dyld
        0x7fff82649000 -     0x7fff82688fff  libGLU.dylib (9.3.1) <0E488DE5-4E77-3478-97DE-2D751EF990DC> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
        0x7fff826cf000 -     0x7fff826d3ff7  libheimdal-asn1.dylib (323.12) <063A01C2-E547-39D9-BB42-4CC8E64ADE70> /usr/lib/libheimdal-asn1.dylib
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        0x7fff839bf000 -     0x7fff83a10ff3  com.apple.audio.CoreAudio (4.2.0 - 4.2.0) <EAC1821B-CD20-30E3-BF95-C1839CA97BF7> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
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        0x7fff83eba000 -     0x7fff83ec9ff8  com.apple.LangAnalysis (1.7.0 - 1.7.0) <2777524A-E7EF-3B7B-B15D-F58CDEEFC736> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalys is.framework/Versions/A/LangAnalysis
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        0x7fff83fce000 -     0x7fff84097fff  com.apple.LaunchServices (572.23 - 572.23) <8D955BDE-2C4C-3DD4-B4D7-2D916174FE1D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.fr amework/Versions/A/LaunchServices
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        0x7fff84228000 -     0x7fff84292ff7  com.apple.framework.IOKit (2.0.1 - 907.1.13) <C1E95F5C-B79B-31BE-9F2A-1B25163C1F16> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
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        0x7fff9010a000 -     0x7fff90125ff7  libPng.dylib (1038) <08A42D4F-0320-3481-BD85-AFD95554F9DD> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
        0x7fff90126000 -     0x7fff9012cff7  libsystem_platform.dylib (24.1.4) <8ABC4EBE-10D6-35B8-ADEE-63600E87601C> /usr/lib/system/libsystem_platform.dylib
        0x7fff9030f000 -     0x7fff90312ffc  com.apple.IOSurface (91 - 91) <812F4D48-6FD4-3DCB-8691-B077EBF981D7> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 1626
        thread_create: 0
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=152.8M resident=58.6M(38%) swapped_out_or_unallocated=94.1M(62%)
    Writable regions: Total=52.7M written=488K(1%) resident=604K(1%) swapped_out=0K(0%) unallocated=52.1M(99%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    Dispatch continuations             8192K
    Kernel Alloc Once                     4K
    MALLOC                             36.3M
    MALLOC (admin)                       32K
    STACK GUARD                        56.0M
    Stack                              8264K
    VM_ALLOCATE                          24K
    __DATA                             19.1M
    __IMAGE                             528K
    __LINKEDIT                         65.4M
    __TEXT                             87.4M
    __UNICODE                           544K
    shared memory                         4K
    ===========                      =======
    TOTAL                             281.3M
    System Profile:
    Model: MacBookPro11,1, BootROM MBP111.0138.B03, 2 processors, Intel Core i5, 2.6 GHz, 8 GB, SMC 2.16f58
    Graphics: Intel Iris, Intel Iris, Built-In, 1024 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453120
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453120
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x112), Broadcom BCM43xx 1.0 (6.30.223.154.49)
    Bluetooth: Version 4.2.1f2 12982, 3 services, 23 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
    USB Device: Internal Memory Card Reader
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    Thunderbolt Bus: MacBook Pro, Apple Inc., 17.2

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