Match crashes

Why, why.. why does iTunes Match abort so quickly and "shutdown the program"? Please, build into the
software a dialog, at least, to advise me what is wrong with my files &/or library or allow me to skip errors that
can be fixed at a later time. My research tells me that MILLIONS of people are having this exact problem. This sudden
closing of iTunes leaves me wandering in the dark searching for an answer. I am wasting my time with iTunes and
especially iTunes Match. At this rate iTunes Match is useless and I will soon be forces to look for another provider of
this service.

We would need a step by step indication of your start point to the point of failure to help.
What versions of hardware and software are you using?
Can you start iTunes and sign-out of iTunes Store? In this state is your system stable?
What overall are you trying to do?

Similar Messages

ITunes Match Crashes - when trying to download content

Has anyone had difficulty with iTunes Match crashing when it is trying to download content?
error message
Problem signature:
Problem Event Name:        APPCRASH
Application Name:        iTunes.exe
Application Version:        11.1.2.31
Application Timestamp:        52627a31
Fault Module Name:        KERNELBASE.dll
Fault Module Version:        6.1.7601.18229
Fault Module Timestamp:        51fb10c6
Exception Code:        80000003
Exception Offset:        0003491e
OS Version:        6.1.7601.2.1.0.256.1
Locale ID:        1033
Additional Information 1:        0a9e
Additional Information 2:        0a9e372d3b4ad19135b953a78882e789
Additional Information 3:        0a9e
Additional Information 4:        0a9e372d3b4ad19135b953a78882e789

Hello SandiKling,
You may consider contacting us via telephone if you're having issues with our support site.
Contact Apple for support and service
http://support.apple.com/kb/HE57
Cheers,
Allen

ITunes Match crashes while at step 3.

iTunes Match crashes while at step 3. Uploading artwork and remaining songs. Steps1 and 2 complete successfully but at step 3 I immediately get an error message saying iTunes has encountered a problem and must shut down. Has anyone else experienced this or know of a solution ?

I Have the same issue, has only just started doing it, I've stripped the drive or all junk, plenty of room on the drive to process. iTunes also goes through the checking loop every time I start itunes, again this is recent. Running XP SP3
any ideas?

ITunes match crashes my iTunes (OS X 10.9.3 (13D65))

iTunes match crashes my iTunes every time it starts.
OS X 10.9.3 (13D65)
It deauthorised my iPhone when I was abroad and deleted all my music from it duaring vocations!

it crashes every time even if iTunes match is off.
And my iPhone can't download my music still. What's happaning?!

ITunes Match Crashing at Step 3 (won't upload)

I've been using iTunes Match for quite some time now but the last few weeks, maybe longer, it crashes at step 3 where it tries to upload anything that wasn't automatically matched. There are only 2 songs that it tries to upload, but each time it crashes. This is the error report:
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    iTunes.exe
Application Version:    10.6.1.7
Application Timestamp:    4f71aced
Fault Module Name:    KERNELBASE.dll
Fault Module Version:    6.1.7601.17651
Fault Module Timestamp:    4e2111c0
Exception Code:    80000003
Exception Offset:    00033e2e
OS Version:    6.1.7601.2.1.0.256.1
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Faisane wrote:
First, important question: what is "that other thread" that you mention?
This thread: This solved my questionRe: iTunes Match Crashing at Step 3 (won't upload). Posted right above your previous post.
Faisane wrote:
so how do I remove that song without deleting it? (That was my question before -- sorry, I'm not trying to be willfully obtuse -- I just don't understand how to do it.)
If you know the one track that is causing a crash delete it from the iTunes library by highlighting it and typing Option+Delete on the keyboard. In the dialog choose the option to "keep files."
Faisane wrote:
Why do I have so many unmatched songs? Does changing the Album, Artist, Song information (which I often do because I don't really like the classical music descriptors automatically provided) make the title unmatchable?
Because the matching process is not 100% accurate; or you have an older mastering of an album that did match to what is in the store; or something in your library is not availble in the store. In short your library simply will not "match" 100%. There will be a percentage that must be uploaded.

ITunes Match crashes during 3rd step when uploading songs to the iCloud

Hello There,
I have just one issue with iTunes Match which causes me to be slightly skeptical, although it is such an amazing way to listen to music ect.
I have about 15000 songs and most of them were added on the iCloud, however only around 200 still needed to be added manually on the iCloud. The issue appears right after the second step where the songs starts uploading. All of a sudden iTunes just crashes and asks me to close the program.
Just to add I am using a dell desktop PC with windows 7, and everything is up to date including latest updates of the iTunes.
What can I do to sort this issue out, so the rest of my music can be added to the iCloud without having iTunes to crash during uploads?

hi,
See this link.
http://support.apple.com/kb/HT4914
I have read elsewhere that some people have used match with XP successfully but they were having more and more problems with each upgrade of iTunes.
Have you tried removing the tracks that are still waiting to be matched or uploaded. There may a track that is causing the problem. Once you have removed outstanding track update imatch. If this works, gradually add the tracks back a few at a time.
Jim

ITunes Match crash on Windows 7 pc

Hello,
Anyone who could assist me with iTunes crashing when on step 2 from iTunes Match on Windows 7 64bit? I have reinstalled iTunes, no effect. I have taken the error tracks out as suggested in a forum, didn't help. Of course I prefer not to format and reinstall Windows as I just did it last week because of some other software issues.
Every time I restart iTunes I manage to get about 200 songs past the last crash point but since I have 20000 songs I can't keep on doing this.
Thanks!

+I think it may depend on lots of factors, processor, ram, music collection,+
I agree with Miles on this. 1 minute sounds kind of long for 8GB, but if you have a lot of other programs open as well, I can see that.
Also, if you have security software, it might be scanning itunes when it starts up and that could add time.

Itunes match crashes itunes in windows 8

Hi. Just signed up for iTunes Match and went to sync all of my items with it. Every attempt to sync my music with iTunes to the cloud results in an inevitable crash of iTunes. i have restarted the computer, restarted iTunes, reinstalled iTunes, but not luck completing the task. i make ti almost uploading all of my info and about to handle the artwork, etc. and iTunes crashes and shuts down.
I do not know how to fix this and would like to try to do so. If i cannot get the service to work, i would at least like the cost of the service refunded.

I have been fighting this for awhile. At first I thought I was having a networking problem but what I have found is that iTunes cannot write to a Windows 8 or Server 2012 share. It is also very flaky when installed directly on the machine. Here is what I have learned.
iTunes in a windows 7 virtual machine = Cannot write to server 2012 share
iTunes in a windows 8 virtual machine = Cannot write to server 2012 share and becomes unstable with a local library.
iTunes in server 2012 = instant crash
I understand Apple does not support iTunes 10.7 on windows 8, but this seems strange. I would have assumed that installing iTunes on a windows 7 machine and targeting a library on a server 2012 share would work, but it crashes waiting for a network response anytime it tries to write to the library or download anything.
People seem to think iTunes 11 will work. I guess we will find out.
BTW - When iTunes crashes it makes the machine and then server virtually unusable. The only way to recover is to remove the network connection to the machine with iTunes. This will bring both machines back and let you reboot normally.
Message was edited by: CWagz

Itunes match crashed in the middle of upload, how do I get back in?

I bought ITunes match and started uploading music, but ITunes crashed along the way. I logged out and back in. But I am being prompted to buy ITunes match again and authorize my computer again. How do I get back in and continue the upload where it left off? It had taken at least 5 hours already, and I don't want to start all over.

Not sure if this will restore the tabs but worth a try.
From the Safari menu bar click History > Reopen All Windows from Last Session
Emptying the Safari cache more often might help the spinning beach ball.
Back to the menu bar, click Safari > Preferences then select the Advanced tab.
Select: Show Develop menu in menu bar
Back to the menu bar again, click Develop > Empty Caches
You can also empty the cache by pressing Command + Option + E.
There's a free Safari extension that might come in handy for you. It's called Glims.
Install from here > Glims for Safari | www.MacHangout.com
Once it's installed, you can access the settings from Safari > Preferences > Glims
Select General on the left.
Swtich on: Restore Tabs at launch

ITunes Match crashing iTunes during step 2

iTunes keeps crashing during step 2 of the iTunes Match process. Re-installed both iTunes and Yosemite with no luck. Also, tried turning Itunes Match off and back on. No Luck. This all started after I updated to Yosemite.

Hi,
First stop match process. Add iCloud status column to song view - go to menu > view > view options and tick box. This column will tell you what has been matched, uploaded, purchased, duplicate, ineligible and more importantly waiting. You should find this 'waiting' tracks - looks like 14. Delete them from library but don't move to trash. Now select 'update iTunes match' from store menu. If process completes try readding those tracks.
Jim

Match crashes iTunes on Windows.

I took up Match for the sole reason that I wanted DRM-free versions of music I bought years ago, but Match just crashes iTunes. I have a library of 24000 songs and although Match gets a long way through Step 3, it doesn't complete. When I restart iTunes I get a "iTunes detected a problem with Match, please sign out and back in again". When I sign out, it crashes again. Then on the 2nd restart it allows me to sign out and back in again...
iTunes 12.0.1.26, Windows 7 x64.
How do I report this properly to Apple? I can't see how to do so without a supported piece of hardware, which I don't have.

tjo-wton,
Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.
All my best,
Allen

ITunes Match crashes iTunes 12 on MacBook Pro

I have run into a few problems with iTunes Match since subscribing to the service but these problems usually solve (or at least partly solve) themselves. I downloaded iTunes 12 on my MacBook recently and have the latest version as of this post. When opening it for the first time it crashed within 15 minutes. This happened a few more times before I reinstalled the program but the crashes still continued. After searching through help pages to no avail, I noticed my iTunes Match was frozen on step 2 of syncing my library. This has happened several times in the past, and usually I just wait it out and eventually the service will start operating properly again after a few days. On a whim I considered this may be the problem, and sure enough after I turned off Match my iTunes stopped crashing. The problem is I am paying for a service that I now cannot use. I have recently added music to my library that I now cannot access on my phone through Match which is slightly frustrating. Is there any way to solve this compatibility issue?

Hi,
Try holding option key whilst turning off match. Close iTunes then reopen. Turn on match and select add this computer. Does match complete its scan of your library?
Jim

Itunes Match Crashes my Itunes

Why does my itunes crash every time I update my cloud? Does any one have any solutions. I was told I have to uninstall itunes. But I do not want to go that route.

it crashes every time even if iTunes match is off.
And my iPhone can't download my music still. What's happaning?!

Itunes Match Crash

I have a problem with Itunes Match, every time that I put new songs on my library and I try to sync with Imatch the app crashes without show any code error. I tried to solve the problem by reinstalling the app but don't works. Do you know what might be happening? Thanks!
I have the latest version of Itunes for Windows 7 64 Bits, the other functions of itunes works correctly.

Crash info:
Description
Faulting Application Path:          C:\Program Files (x86)\iTunes\iTunes.exe
Problem signature
Problem Event Name:          APPCRASH
Application Name:          iTunes.exe
Application Version:          11.1.2.31
Application Timestamp:          52627a31
Fault Module Name:          KERNELBASE.dll
Fault Module Version:          6.1.7601.18015
Fault Module Timestamp:          50b83c8a
Exception Code:          80000003
Exception Offset:          00013219
OS Version:          6.1.7601.2.1.0.768.3
Locale ID:          4105
Additional Information 1:          0a9e
Additional Information 2:          0a9e372d3b4ad19135b953a78882e789
Additional Information 3:          0a9e
Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

HT204406 Match crashes on step 3

Match keeps crashing itunes with at the "uploading artwork and remaining songs" step. Shows 1 of 3 to upload but never gets past this point, just crashes itunes. What is the problem? The files are simple wav files.

I'm having the same problem. I had it when I first subscribed to iTunes Match... but the problem went away. Started again this morning (after I updated to new iTunes last night, apparently).
Crash happens during "Uploading artwork and remaining songs". Debugger says "An unhandled win32 exception occurred in iTunes.exe [8996]. iTunes.exe has triggered a breakpoint. it happens from call stack location KernelBase.dll!75d13219()
I can't do anything with iTunes now.

After latest update itunes match crashed with empy library

After being a little late i finally updated itunes to the latest version (on windows 8.1), now itunes keeps crashing when it connects to itunes match (from an empty library all music is in cloud)
Tried a lot of solutions here like:
hold shift and create new library
delete all itunes related files and re install
disable firewall and anti virus
I cant look for corrupted files, since there arent any songs on this laptop.
Anyone has any idea what solution i might be missing? Problem starts seconds after syncing an empy library to itunes match

Hi there clydezxr,
You may find the troubleshooting steps in the article below helpful.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
-Griff W.

Match crashes

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