Matching color problem on HP Photosmart Premium

I just purchased the Photsmart Premium. I am using Corel Photopaint. The print heads are correctly aligned. I have color corrected using my program. However, the printed images do not match the colors on the screen. I photographed a party last night and I am finding that the color reproduction is not correct. As a case in point. A woman was wearing a red dress close to a PMS 486. The image printed with too much magenta. Also skin tones are not reproducing correctly. If you did not know the real colors you would not see a problem.
Any thoughts.
Hank

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10.6.8 Printing problem with HP Photosmart premium C310 printer

I hvae a Photosmart Premium C310 printer which is connected wirelessly to my network. I also have a Mac Pro which is connected to the same network by ethernet cable. Up until I updated to OS10.6.8 everything worked fine. After that I found that when I restated the printer I could see it for a short time under the printer list but then it seems to "time out" and I can no longer print to it within a couple of minutes from my Mac Pro. When I restart the printer I can also see its embedded web page again for a few minutes but then it becomes not visble.
I also own a Macbook pro and two iphones and an ipod touch and all these wireless devices have no problem with seeing the printer and printing to it at any time. The Macbook Pro is also updated to 10.6.8 and works fine with this printer.
It would seem that the issue is not with wireless devices but with a wired device printing to this wireless printer even though it is on the same network and on the same subnet mask. All that has changed between working fine last week and not being recognised this week is an update to OS10.6.8
I have restarted the Mac Pro, reinstalled the latest HP software and reset the printers wireless setup but this makes no difference.
Is this a similar issue to what others have been reporting about a bug with printing under 10.6.8 or possibly something else. Any help here would be appreciated as I have no way of printing from my Mac Pro right now.

Pengtao, I have plugged my Macbook Pro into the network (with Airport off) and I can no longer reach the Photosmart printer. Remove the cable and go wireless and the Macbook Pro can reach the printer again. I have installed the photosmart printer software under Windows 7 using Parallels on my Mac Pro and have no problems finding the Photosmart printer from it.
To make matters worse I have bought a new Laserjet M1536 today and install it on my network. Again I get the same issues. I can print to it from any wireless device on the network but cannot reach it on any wired device on the network.Switch the printer off and on and I can see it and print to it for about a minute then it becomes "offline" to my Mac Pro
Given that it works fine under Windows 7 from a Mac Pro I have to conclude that the issue must be OSX 10.6.8 and nothing else as everything worked fine before the upgrade. I have turned all device off and on , checked all cable connections and also uninstalled and reinstalled all printer drivers on the Mac Pro and cannot get it working. Any advice you may have that may solve the problem beyond it being an OSX issue will be greatly welcomed.

Problem Installing HP PhotoSmart Premium All-in-One C309g

I have a Wireless PhotoSmart Premium All-in-one Printer, model C309g. In the last 4 days, I've had 7 tech calls to HP as I cannot print. One got me printing temporarily from 2 laptops, but then failed. Most recently, after the latest tech's assistance, my printer cannot find or connect to my network. Each tech had their own theory, from a problem w/ router relating to N/G/B speed (???), a firewall blocking communication between printer/laptop, MAC address filter and the router (D-link wireless G/N/B) changes the IP address on the printer. My case was escalated 2 days ago at HP, but I have not yet heard back from them. Needless to say, I am not happy w/ HP.
I have just enough experience to be dangerous, but I do have some experience and I've learned alot by watching the HP techs. Anything anyone can suggest would be greatly appreciated!
Thanks!

You are wonderful!!!
Yes, I know my passphrase.
There were times when all items PASSED. Initial setup error msg indicated problem w/ MAC code filtering. Tech was able to resolve. At this point, the printer cannot connect to router. It sees it, asks for passphrase, errors off. All recent diagnostics run indicate FAIL for No Filtering.
BTW, throughout ALL of this, the Wireless indicator light on the printer is illuminated, wh/ led me to believe I had connectivity all along.
I was told by tech the router assigns different IP addresses for the printer (dunno why), neither of which will open in explorer. Tried to set printer manually (subnet mask IP, etc) but it kept going back to auto detect IP.
THANK YOU SO MUCH for your time. I am still interested in learning more, but I have a previous appt. If I have NOT taken the product back before I get back on line, I would still be interested in your ideas. I will check back tomorrow. Have a wonderful evening!

Printing problems with HP Photosmart Premium C310a series

I recently installed an HP Photosmart Premium C310a series printer. Now the printer takes about 45 minutes to print a document. HP support says this is an Apple problem.
Can anyone help?

What file was the problem?
It seems that in the Windows/System32/Spool/Drivers/x64/3, the newly re-installed updated HP drivers (with the 2011-2012 dates) are the only ones with a .BUD extension. Maybe my Win7 computer doesn't recognize them as drivers? The other driver files in the '3' Folder have .dll, .gpd, and .vdf extensions. Is there another spot they should be copied so the computer can find the drivers? I see that up the chain in the Spool Folder, next to Drivers there is an empty folder named Printers.
And what files (Filenames) are needed to run the 309g-m? I assume some older drivers were kept on file when I ran the updated driver Install program. The newer HP 2011-2012 files in the '3' Folder are hpoc30j3.BUD, mxdwdui.BUD, hpc309at.BUD, and everything else is older. I need to know what to copy-paste to a better folder location.
Whatever and wherever the Drivers are, my computer can not find them!

Printing problem on HP Photosmart Premium C309g-m

Hi all,
I am currently using HP Photosmart Premium C309g-m to print my documents and it runs on five different ink catridges. I usually print text documents using the black ink catridge. I realised that the moment the ink runs low(when they display the ! sign in the yellow triangle), the print out quality is significantly reduced in the sense that my text documents are printed with certain areas being missed out such as having half a line of text not being printed etc when my ink isn't even out or nearing to being completely out.
Does anybody else experience this problem? Is this problem exclusive to this model or just this particular printer I am using? Is there any way I can go about solving this problem because essentially this means that I have to replace the ink catridges once they go low because I can't print a complete document at all! Thanks!

Print a Wireless Network Test.
I hope you are not using this for MAC filtering on your router. It is pretty much a useless security method.
Read more here.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Problem installing HP Photosmart Premium In Bootcamp

I've had this printer installed under 10.6 and Win 7. I have a HP Photosmart Premium C310a wireless printer. I've had it since it was released, oh probably a year ago. This was configured and worked fine in Win 7 under Bootcamp.
With Lion, I try to install and I get an error out of the driver that the USB software and hardware will not support a USB installation of this printer. That's great, I don't need that. It shouldn't fail there. The problem is that the installer will not proceed past this point to allow me to configure it wirelessly.
This appears to be a driver problem related to Bootcamp, at a low level.
Does anyone else have any experience with this? At one point, I went ahead and re-installed Bootcamp and Win 7 with the same results. Gotta be a driver issue under Apple's 'umbrella'.
Any feedback or sharing appreciated!
H

You are wonderful!!!
Yes, I know my passphrase.
There were times when all items PASSED. Initial setup error msg indicated problem w/ MAC code filtering. Tech was able to resolve. At this point, the printer cannot connect to router. It sees it, asks for passphrase, errors off. All recent diagnostics run indicate FAIL for No Filtering.
BTW, throughout ALL of this, the Wireless indicator light on the printer is illuminated, wh/ led me to believe I had connectivity all along.
I was told by tech the router assigns different IP addresses for the printer (dunno why), neither of which will open in explorer. Tried to set printer manually (subnet mask IP, etc) but it kept going back to auto detect IP.
THANK YOU SO MUCH for your time. I am still interested in learning more, but I have a previous appt. If I have NOT taken the product back before I get back on line, I would still be interested in your ideas. I will check back tomorrow. Have a wonderful evening!

Printing problem with HP Photosmart Premium C309g-m

I'm running windows XP sp3 on all of my machines with this printer{HP Photosmart Premium C309g-m} wireless network.Recently everything starts to print one inch lower on the paper and cuts off the bottom of each document I try to print.I print mostly from microsoft word 2007,and I have checked all the settings in word.It is almost like the printer skips an invisible header then starts to print the document.Any ideas would be appreciated.

I don't think there is anything wrong with the DSL modem HW. There might be an issue with how print data is being routed though.
Please try the second experiment where you blank-out the default gateway and DNS entries from the printer's internal web configuration page. Open the printer's internal web page by browsing to its IP address. Select Networking and then Wireless (802.11). Under the IPv4 Configuration tab, select Manual IP:
For Manual IP Address, use the existing printer IP address.
For Manual Subnet Mask, use 255.255.255.0
For Manual Default Gateway, leave blank. This is important.
Select Manual DNS Server:
Leave both the Manual Preferred DNS Server and Manual Alternate DNS Server fields empty. This is important.
Press Apply.
Turn off the DSL modem, the printer and all computers connected to your network. Wait 60 seconds then turn on the DSL modem and then turn on the printer. Then turn on the computers. See if this corrects the printing speed.
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

Problem with HP Photosmart Premium - HP Message Center

I purchased the HP Photosmart Premium (C410a) approximately 2 weeks ago, and am having issues with HP Message Center. Everything else on the printer is working perfectly.
During the first week, I would get messages from the HP Message Center if the ink was low or if the printer was out of paper. However, I have just realised that for the last week I am no longer receiving these messages.
When I opened up the HP Message Center, the log showed that there had been no messages created for the past week. When I deleted the message log, my printer disappeared from the left hand side in Message Center, and the icons at the top (i.e. Network Configuration and Maintain Printer) can no longer be selected as they are greyed out.
About the same time the HP Message Center stopped providing messages, I ran the HP Printer Software Update 2.6 (which was offered through Apple Software Update). I don’t know if this was the cause of the issue.
I have since uninstalled and reinstalled the software using both the CD and the version from the HP Website but have had no luck in fixing this. Perhaps the Software Update 2.6 made a change that is not being reversed by the uninstall, but I am just guessing.
As I mentioned everything else with the printer is working perfectly. Any advice on this would be greatly appreciated.

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Ink problem with HP Photosmart Premium Printer C309a

I replaced the photo black cartridge with 564XL, and black will not print at all. Did I use the wrong cartridge. What else could be causing the problem?

I replaced the photo black cartridge with 564XL, and black will not print at all. Did I use the wrong cartridge. What else could be causing the problem?

Problem with HP Photosmart Premium C309a

I am using my new IMAC and a new HP c309a all in one unit. I can print, fax, copy, but scanning will not work. I use the application provided, the scanner communicates with IMAC, provides a preview image, but will not save to the IMAC. I have restarted both the HP unit as well as the IMAC. I have re-installed the software, but to no avail. This is a major problem since the main reason for the new scanner was to work on scanning old photos.

I went thru the same thing...HP wrote back and this series of instructions (and download) worked:
The possible cause for this issue could be because of conflict in the drivers/software. However, before we come to a conclusion, I request you to perform the below steps to isolate and correct this issue:
· First, let us check the hardware functionality of the scanner by making a copy. Also check if the printer is able to print.
· If the printer is able to make a copy then it means that the scanning hardware is working fine and the evidence points towards a software issue. In such a case please follow the below steps.
Note: If the printer is not able to copy then please skip the below steps and look for steps in the email to reset the printer.
· I request you to uninstall the existing drivers/software by following the below steps.
* Click and open the Mac hard drive (in which the Mac OS is installed) and then click on Applications.
* In Applications, click on Hewlett Packard and then click on HP Uninstaller.
* Using the HP Uninstaller, remove the printer.
· Please download and then install the updated drivers/software from the below link:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-74786-1 &lc=en&dlc=en&cc=us&product=3737195&os=219&lang=en
Note: Clicking the links may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.
· The drivers/software would be downloaded with a “.dmg” extension. Double click on the .dmg file and then you should find the HP installer icon. Double click on the HP Installer icon to begin the installation.
· Make sure that the printer is connected to the Mac and is powered on during the installation.
· Once the drivers/software are installed you may use the HP scan.app application to scan in Mac OS X 10.6. To locate HP scan.app, click and open the Mac hard drive (in which the Mac OS is installed) and then click on Applications.
· In applications click on Hewlett Packard and then click and open HP scan.app.
· Using HP scan.app please try to scan.

Problem between (10.9) Mavericks and Photosmart Premium C310 series with the scan(ner)

Hello,
I have a serious problem with my Photosmart Premium C310 series with the scan(ner). I get a black image with white stripes (or an error 30) when I save my picture or my document on Mavericks (Mac OS X 10.9) installed yesterday.
With Moutain Lion all was OK.
My HP Scan is 2.4.3
Model name : CN503B
Serial Number : {Private Information Removed}
An update is planned as soon as possible ?
Thanks in advance.
Valorisa

Hello
Can you please advise what software you are using to scan ? HP Scan app or Image Capture or Preview ??
I think you are using HP Scan app, yes ?
Did you know you can also scan using Preview or ImageCapture ? You might try this as a test. Make sure printer is turned on and available on same network as your Mac.
Open up Apple's Preview app from your dock. Under File menu, select "Import from scanner", you may have to do this twice to get printer to show up. You should get a scan dialog window with many options to help you scan and save the file.
Please let us know if this works, I'd like to know if the issue is with the HP scan software or something else.
If this reply helped you, please say thanks by clicking the blue Kudos star.
I am an HP employee

HP Photosmart Premium c 309g will not print black, all other colors fine. Shows ink levels fine,

Have photosmart premium c309 g connected wirelessly to I Mac and Mac book pro. The unit suddenly will not print black. Ink levels show all good. All other colors print fine. When check HP utility and go to print quality diagnostics, a box appears that states cannot print PQ page--make sure printer is turned on. If I tell it to print a page, it immediatly connects and prints all colors but not black. How can it print regular page but not receive message to print PQ page? "make sure printer is on" ??

I have this exact same problem with the same printer. Printer will not print black. My macbook pro is connecting to the printer but shoots out a blank page. I just put in a new ink cartridge even though it was not low on ink. Please help.

Scan problems with my HP Photosmart Premium C309g-m

Hello
I have been experiencing a problem when I attempt to scan a Document or Photo on my HP Photosmart Premium C309g-m printer. Specifically when I scan it now takes longer to do so and when finished I save it to my deskstop but the result after saving consists or either a totally black background with horizontal white lines or a greenish background. I have tried resetting back to ‘default’ properties but nothing changes and the result is the same. I have shut down the printer, and unplugged it for several minutes and restarted it..but still no luck
Anyone out there with an answer on how I can fix this?
Thanks

Hello JWB46,
Welcome to the HP Forums!
I understand when you scan a document, it takes longer and the background is black with horizontal white lines or a greenish background. I will do my best to assist you! First, I need to find out your operating system on your computer? Windows or Mac?
How is this printer connected? Wireless or USB?
Please make sure you have followed this entire HP document on Color or Brightness Level of Scanned Image is Not Correct. I would like to test out the hardware within your printer. Try copying a blank document on the scanner glass. Let me know if you have the same results. I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

HP Photosmart premium not printing correct colors or contrast on photo paper.

My HP Photosmart Premium does not print correct colors or contrast level on photographs using photo paper. This happens with using most any application and setting the paper type to one of the photo papers... By using MS PhotoAlbum and selecting the photo tray then forcing "regular paper", I can get a somewhat decent print (this trick only works with MS PhotoAlbum). When I setup to any of the "photo paper" types, I do not get correct colors or contrast levels (even if the print preview looks good).
I have the same issue with 8.5 x 11 inch photopaper. Unless I select "regular paper" as the paper type, I get incorrect color and contrast (even if the preview looks good). The ICC "Color Profiles" look to be OK (at least the titles are correct).
Anyone have any ideas?

Try the troubleshooting steps in this page. My bet would be the Photo cartridge (the black with the bow tie symbol) is out of ink. This is only used when photo paper is selected, for plain paper printing the regular black cartridge is used.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Photosmart premium 320 not printing good photos wrong colors sharp but loss of detail never befo

i have a photosmart premium about 3 yrs old. always got good results when printing photos but now photos are printing with extremely saturated colors, loss of some detail but main subject is very sharp as it should be. i've used photoshop elements 8 as well as other editing programs. i don't know why this is happening now. i've got through all the steps that i can possibly do - that i know of but it's getting frustrating even though some of the effects are quite interesting (but i don't what them) For example, a picture of a plant was great but the background came out aqua. another plant was in front of a white fence and the fence is purple - it was white. a picture of a waterfall was nice but the foliage wa a duller green and the rocks and water are purple (pretty but not right). I don't know what i'm doing. I've tried this in Photoshop Essentials 8 and other editing programs and it's always the same. what can it do as i've never had this problem before.

What model of printer do you have? I am not familiar with a Photosmart Premium 320. Is this a small photo printer that is white, or a full size printer?
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Matching color problem on HP Photosmart Premium

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