Material Determinatioin Or Substitution in CRM - based on R/3

Dear Friends,
I am using CRM 2007 SP5 and R/3 4.7 SP31.
In R/3, i maintain material determination. so, in my sales orders (Tx:VA01) it is working fine.
In CRM, i create service order and it is replicated to R/3 as Debit Memo Request (DMR), So, i can view this DMR in VA03. Here, some material numbers is replaced by new material. Because, i maintain material substitution in R/3 side.
This substitution information not maintained or not transferred to CRM system and i did not received any intimation at the time of i entered service order.
So, can any body help me to, configure Product Substitution CRM based on my R/3 configuration.
Thanks in advance
Thanks & Regards,
Rajagopal
Chennai - INDIA

Hi Rajagopal,
Can you check your product substitution customizing. Your "Reason for substitution" should have the checkbox "Display Substitution Product" flagged, so the substituted product can be displayed on the sales trasaction.
Also, maybe check if notes 1605060 and 1479109 are relevant.
Best regards,
Brian.

Similar Messages

SYSFAIL Error in SMQ2 - Transfer of material from R/3 to CRM

Hi,
We are using standard BDOC to transfer material from R/3 to CRM. BDOC Type is PRODUCT_MAT, Queue name is R3AD_MATERIA<Material No>.
There are some queues which are struck in SMQ2. There are no struck queues in R/3. The struck queue has the status SYSFAIL and when I double click, it shows Message - Error in Mapping (Details: transaction SMW01)
I checked transaction - SMW01. The queue name which is in SYSFAIL status is not coming up in SMW01.
I do not understand whereelse I can see the detailed error message.
This error does not occur for all articles.
As I don't have sufficient knowledge in CRM and BDOCs, any pointers regarding the issue will be very much helpful.
Thanks and Regards,
Lakshmi

Hi Lakshmi,
Please follow as below:
SMWP-Middleware Monitoring Cockpit- This transaction gathers a wide set of information about the status of the Middleware & Downloads in both the CRM system, the R/3. All statuses should normally be green but there may be some circumstances which stop this occurring. Expand the section Generation Information which refers to the generation of BDoc Types. Where ever you see error you can right click and Select Analysis Tool then right click and check the error.The log shows the error.
SMQ2- Select a Queue and select Display. Queues connected to R/3 start with a queue name of R3A/D.
Double click on the Status field i.e SYSFAIL. Reason will be shown.In your case it is u201CError in Mapping (Details: transaction SMW01)u201D. Then Continue and select a queue and select Display.You can see the Individual BDocs are beoing displayed.
SMW01- give Bdoc Type as " Product_mat". If it is not displaying then I request you to check if all the objects are generated properly.This may also happen if the objects are not properly generated.Use tx-Genstatus. That will give you a list of error objects to be generated.
Regards...
Arup

Material Updates from ECC to CRM

Hi Experts,
We recently had application of Enhancement Pack4 on our ECC system. After the application EHP4 pack, we have started getting some material updates from ECC to CRM. And those updates are failing in CRM as we do not have any material set up in CRM. Due to these failed updates, lot of dumps are getting created in CRM. So can u please advice where/how in ECC i can restrict these updates to go to CRM. Any help in this will be highly appreciable.
Regards
Charitha

Hello Charitha,
In txnn:R3AC4 of CRM , check INACTIVE flag for object MATERIAL (and any other objects whose data is not required in CRM)
for your RFC destination (ECC).
This would prevent any automatic data flow for this object from R/3 to CRM.
Hope this helps!
Best Regards,
Shanthala Kudva.

How to use Reserve the material in r/3 from CRM

Hi,
The client is using a customized process (i.e work flow ) to reserve material in r/3 from crm service order.
Now they want to use standard reservation process of r/3 to reserve the stocks of the crm service order.
The client is using the crm 4.0 and r/3 4.7 .
I have checked the crm logistics integration process but it could not suit the requirements
regards
Edited by: Kamineni Sharma on Mar 31, 2008 8:35 AM

hi Sharma
check this may solve ur problem
http://help.sap.com/erp2005_ehp_03/helpdata/EN/4b/8bc43ace7a3b46e10000000a114084/frameset.htm
Reward points if helpful
cheers
ranga

Product substitution in CRM 7.0

Hi,
we have requirement on product substitution in CRM. this scenario working fine ECC.
what are the settings we have to maintain to work this scenario in CRM 7.0.
Thanks in advance
Kishore kumar

Hi Kishore,
Please see the online documentation for product substitution in CRM:
http://help.sap.com/saphelp_crm70/helpdata/en/47/46ef14ea211a52e10000000a1553f7/frameset.htm
Please also see the documentation in the IMG by going to transaction SPRO in your CRM system and then go to path:
Customer Relationship Management -> Basic Functions -> Product Substitution.
I hope this helps.
Best Regards
Gavin

Material Price on SO should be based on PO price

Hi All
I working with User on a requirement.
We send Outbound PO to system and that triggers SO in receiving system. But the Material price on SO should be based on PO price.
Please suggest.
Regards
Edited by: Swapnika Gudujada on Feb 15, 2011 6:26 AM

hi swapnika,
as you said ur sending PO by some file, then it is triggering SO.
In your file there there must be PRICE FIELD for PO line item, if yes then you can MAP / LINK same field to your line item PRice in Sales order
As this is your custome develoment then there is no option but to map or link same field to DO line item
Else, if you are storing the PO line item price in some internal table then from that table you can link the value to SO line item
Edited by: Vishal J on Feb 15, 2011 6:40 AM

Webservice for ICI to interogate CRM based on Calling Line ID

Hello
We are just starting looking at linking our telephony to CRM IC using the standard Web Services provided in the ICI but I cannot find any information/example on which WSDL I need to use to achieve my objective.
We are basically trying to start out with a very simple task of interrogating CRM based on the customer Calling Line ID (telephone number) to see if a record exists and then to send a response back to the telephony system containing customer account number if the calling line ID is found.
I have followed the configuration to setup the CRM end but just need help with what to send the developers at the telephony end.
Thanks
Matt

Hi
If any hints on fixing this issue do let us know this is getting urgent
Thanks in Advance
Kamalakar

Material description is missing when replicating material from R/3 to CRM

Hi Experts,
I am facing middleware error.
I have replicated a material from R/3 to CRM system.
I am able to see all the details in CRM except the material description in CRM.
The material i have replicated from R/3 to CRM has a description in R/3 but the same description is missing in CRM and it is showing blank.
Please help me to solve this.
Thanks

Hi,
Go to the COMM_PRSHTEXT see the table entries is there are not. Pass product GUID in this table and check.
Regards
Srinu

How to price in CRM based on the Material Cost

Hi Gurus,
The price of the materials we charge on the Order Confirmation is 120% of the materialu2019s Standard cost.
Materialu2019s Standard costs are not replicated from ECC to CRM.
How can I implement such pricing?
We do CRM billing if it matters.
Thanks in advance

Thanks!
But I didn't undertand how to set it in broadcsater as there are no Weekdays mentioned.
Can you please help out with the steps to do this?
Thanks
Prasad

How to Check product warranty in CRM based on R/3 invoice creation date

Dear all,
As per our client business process, for a sales product warranty starts once after creation of Invoice in ECC system. in that case, how to perform warranty check in CRM Complaints based on ECC Invoice creation date.
Please suggest me the standard SAP solution for this. Your help will be highly appreciated
Regards
Raghu ram
Edited by: Raghu Ram on Jan 11, 2010 7:24 AM

Hi Raghu,
This is pure development. But it is possible.
You need to use a function module to create warranty contract in CRM against to ECC invoice with the following prerequisites
1. Same SLA should be available in both ECC and CRM (In ECC there is no SLA concept, in that case u need to maintain SLA as text component in delivery/sales order or any Z transaction document, the same can be pulled into CRM warranty contract)
2. All the products sold in ECC should be having serial number during delivery process. Then the combination of product and serial number will be created an equipment master in ECC. This equipment master should be replicated to CRM as and when it is created in ECC.
3. The partners in equipment master should be same as in invoice or sales order document in ECC
4. Addiitionally, all the products in the ECC invoice to be replaced as service material with SCN item category (We used this logic), so you can use any other logic to get service line item. You can use any common service material also as line item.
5. Male the status profile settings to release the contract once it is created and saved in CRM
6. In the complaint or service request document, set the contract determination as Unique number (I think "D")
As standard, You can create wrranty contract and assign warranty master as and when ECC invoice is created by manual method.
Hope this development logic will be useful.
Regards,
Ram.

CRM based Business Partner Reporting for Retailers

Hello,
has anyone build a Business Partner Reporting based on CRM Data?
We want to report roles, relations, marketing etc.
What is the basic datamodel you use? Do you save Data in ODS using InfoSet or do you use InfoCubes or else?
At the moment we use ODS and InfoSet but we are facing timeouts and performance problems when there are too many business partners chosen.
Thanks in advance!
Angelika

Hi!
you have to use ODS objects for loading data into BW no alternative available.
I think you have to solve performance problems by fine tuning the system or by changing the datamodel.
with regards
ashwin

How to create a campaign(Voucher/Coupon) in CRM based on ECC sales order

Hello All,
We have a requirement, in Coupon code generation . When sales order are created successfully in ECC, based on the ECC sales order campaign(Coupon/Voucher) needs to be generated in CRM.
Please help me in this regard.
Regards
Ashwin

i found appropriate support on Welcome to the SAP Configuration Workgroup! | Configuration Workgroup
Thus, i posted there a simple example of the achievement ! :-)

Filtering My Open Task in SAP CRM based on Status, Transaction & Partner Function

Hello
Whenever i create a Task in SAP CRM, it displays that transaction in the My Open Task of all Business Partners involved in that Transaction.
I want to restrict the My Open Tasks based on Transaction Type, Status and Partner Function.
1) The system should work as it is for all other Tasks but for my Custom Transaction Type the logic should be based on status of the Transaction
2) When My Open Task component is prepared the system should consider the Status and Partner Function as well i.e. if the status is Approval of Manager, the system should show the Open Task only to the Manager and not other parties.
3) if the status of the Transaction is Open, the system should only display this Transaction / Task only to Employee Responsible and not to Manager and other people involved in their My Open Tasks.
I have gone through the following post in SCN:
https://scn.sap.com/thread/2056959
I have implemented the method DO_PREPARE_OUTPUT as per the post but it does not do anything. When i redefine the method GET_QUERY_RESULT and remove everything,it does not prepare any list.
If possible please specify which method needs to be redefined in the component/view CRMCMP_GS_WC/TodaysTasks & if possible please share the code that needs to be maintained in that method.
Thanks

Hi,
Method DO_INIT_CONTEXT should be redefined
This should be redifined to get the collections with your required filter criteria.
* get the collection of entities for the tasks
lr_col = get_query_result( gc_status-open ).
If this does not help, Delete the collections which are not required after above selection but before this code.
me->typed_context->resultnew->collection_wrapper->set_collection( lr_col ).
Thanks
Ajay Singh

BAPI to search for customer in CRM based on search terms

Hi,
Could anyone please tell me if there is a function module in CRM to search for BP's based on search terms. ( Just as we could enter '*' in search terms in transaction BP and get a list of customers ).
Thanks in advance,
Sahil

Hi Sahil,
You can make use of BAPI_BUPA_SEARCH.
In the import parameter CENTRALDATA you can pass the
search terms.
Ranjit

How to use Material Group in substitution rule

Hello,
Anyone experience in how to use the entry of the material group of a PO, in a substitution rule for accounting documents.
I have noticed the material number can be used within a substitution rule, and is also available in BSEG... so far have not find a solution to do this for a material group.
Please note, this is applicable for PO with no materials (ONLY a material group to use for account determination).
Many thanks,
Daan

forget about all varible in essbase CSC
it's bad practics.^^^Is it?
Essbase cube are self big array )^^^That's what makes ARRAY so cool -- you can set up an array that encompasses a dimension.
Example straight from a HBR:
ARRAY SomeArray["Entity"] ;
Regards,
Cameron Lackpour

Material Determinatioin Or Substitution in CRM - based on R/3

Similar Messages

Maybe you are looking for