Matrox DualHead2Go ME?

I just setup a Matrox DualHead2Go Digital ME with my MacBook Pro 9,1 and I'm getting this error every now and again. If any MacBook Pro/Matrox users have had a similar problem please let me know how you fixed it.
Thanks!

Kelly:
It sounds like you haven't installed the PowerDesk for Mac. It will solve the problem of 'seeing' multiple monitors.

Similar Messages

Matrox DualHead2Go and ADC Display?

I have an older 17" acrylic display with that big ADC-DVI adapter. I'm currently using my Macbook Pro (ATI X1600 video card, Dual-Link DVI connector) with a surprisingly good HP VGA panel, the same resolution as the Cinema Display.
Has anyone had any luck with using an ADC monitor with the Matrox DualHead2Go? I'd like to connect both of these displays to my MBP, and have heard concerns about compatibility with certain devices and the ADC adapter. Secondly, does anyone know if the DualHead2Go can support mismatched signals, at the same resolution(1x DVI, 1x VGA).
I suspect I need the Digital Version, but it seems that because the signal has to turn into VGA first, it may not work with the ADC display. So third, is the Macbook Pro capable of connecting to the newer DisplayPort version of the DualHead2Go? Assuming someone makes a DVI-Displayport connector.

The idea behind the DualHead2Go is that the two displays be matching displays, so mismatched resolution won't work AFAIK. But you can ask Matrox that question to be sure.
If your MBP has DVI for its output, then it won't be compatible with the DisplayPort version of the the DualHead2Go.

Matrox DualHead2Go Digital

Hi
I've bought a Matrox DualHead2Go Digital to use two monitors (2*1280x1024) to obtain a 2560x1024 resolution.
The problem is that the Matrox DualHead2Go Digital doesn't function with new MacBook; I wrote to Matrox and they answare me that MacBook and Matrox DualHead functions only with max 2048x768 resolution, and the reason is the graphic card.
The absurdity is that with PowerBook 12" I didn't have any problem...
Bye.

Welcome to Apple Discussions!
This is a user to user forum. If you wish to give Apple feedback visit http://www.apple.com/feedback/
The MacBook's GPU has been well documented as underpowered for many games, and even some of Apple's own professional software. It would appear this has not stopped people from buying it, given its resale value and how often it ends up on the top seller list. If you need a high end GPU Mac that is portable, get a used or refurbished MacBook Pro*:
http://www.macmaps.com/usedrefurbished.html
- * Links to my pages may give me compensation.

Matrox DualHead2Go and Macbook Pro

Hey all,
First time Mac owner and poster.
I'm looking to connect my two identical Dell 22" monitors to my Macbook Pro as an extended desktop (both monitors have DVI inputs only). I've done some research and it looks like Matrox provide the ideal solution for this.
However I'm a bit confused as to what cables are supplied and what cables I need to buy.
I'm looking at the Matrox DualHead2Go DP Edition (D2G-DP-MIF), I've just bought my MBP new a couple of days ago and has a Thunderbolt/MiniDP port.
The Matrox website (http://www.matrox.com/graphics/en/products/gxm/dh2go/guide.html) also says that I need to purchase the "Matrox DP-to-DVI cable (CAB-DP-DVIF)" for my particular scenario which makes sense because this Matrox has DP outputs, however do I need to buy two (one for each monitor)? Or is one already supplied in the box, it doesn't seem to specify.
Also, does it have to be the exact part number mentioned or could it be any old DP-to-DVI cable, as their are cheaper ones elsewhere?
Finally, this Matrox conects to a DP port, my Macbook Pro only has a Mini-DP port. Is a cable provided for this or do I need to buy one of those too?
If anybody can help or has done something similar before please let me know.
I want to avoid purchasing this then having to wait several more days/weeks for extra cables to arrive, or alternatively I don't want to waste time/money buying cables I don't need, etc.
Thanks in advance,
Scott.

I have the same issue....
Is there any solution ?
iMac 2010 27" 2.93GHz , OSX 10.6.8 Snow Leopard, Matrox DualHead2Go ME

I have a macbook pro and two monitors connected via matrox dualhead2go. The display is fine, but there is a lag with the mouse cursor. Matrox technical do not seem to have the answer, anyone else?

As in the question, everything works fine, but there is a lag with the mouse pointer, latency issue. I have seen on other forums this has been an issue, but with different solutions, and some with no solutions. Matrox technical team have no solutions for me unfortunately, so any similar user experiences would be good.

I have the same issue....
Is there any solution ?
iMac 2010 27" 2.93GHz , OSX 10.6.8 Snow Leopard, Matrox DualHead2Go ME

Mouse Tracking Skips With Matrox DualHead2Go

Hey guys!
JUST got a brand spankin' new MacBook Pro. Fully loaded. i7, 8gb RAM, the works.
Yesterday I hooked it up to a brand new Matrox DualHead2Go and two Dell U2410 Displays. Worked like a dream. It's kind of annoying that the MBP sees the two displays as one because everything pops up in the center (middle of the two) by default, but I'll get over that. (unless you have a solution)
The real problem is my mouse tracking. I've tried it with my Magic Mouse, and with the trackpad, and with both, the tracking skips. I'll move the cursor in a circle and it'll skip ahead and sometimes move erratically. As soon as I unplug the displays, the tracking is perfect again. The weird thing is that yesterday it was working perfectly fine. I've tried rebooting with then plugged in, plugging them in after boot, unplugging and then plugging in while booted.
I can't for the life of me figure out what's wrong and it's driving me nuts. Any help is super greatly appreciated.

So, after posting I tested by popping into Safe Mode and opening iTunes. When in safe mode, it doesn't act erratically, it works fine.
I called Apple and they said you're not supposed to use two external displays with a MBP (figured). But he was very helpful. He directed me to call Matrox and see what's up on their end and get back to him. If Matrox can't find a fix he said he'd forward on to iTunes engineers.
Meanwhile, though, I also saved the processes that were running in Safe Mode and compared to the processes that run when I boot into my login. There were quite a few differences on both sides. Safe had some things that werent running in my boot and vice versa. I killed everythign but background processes for 1Password and Little Snitch. Those two just pop back open after killing the process. Everything else running was Apple signed, yet the cursor was still acting erratically with nothing but iTunes open.
I have a feeling it's on Matrox's end, but if that's the case why is iTunes the only culprit?
Thanks again for your help!
M!

Anybody use Matrox DualHead2Go

I'm thinking about getting a macbook pro for my work. I need a machine that will be able to drive three screens. A main control screen, and two projectors. And the whole setup needs to be fairly portable. So a macbook pro fits the bill if I can get two external screens connected to it.
I'm wondering if anybody has ever used the Matrox DualHead2Go expansion module.
The website states it works for mac, I'm just wondering if anybody has any real life experience with this unit. How it works, etc.
I'm probably not going to be running anything bigger than VGA size, so the GPU should have the power.
Thanks for any help.

I'm using the Matrox DualHead2Go DP version / two 24" monitors / Mac Book Pro. Everything is working perfect except for mouse tracking issues when iTunes or QuickTime is running. See:
http://discussions.apple.com/thread.jspa?threadID=2499192&start=0&tstart=0

Matrox dualhead2go 1920x1200 blinking screens

Hello,
I've got a problem with Matrox dualhead2go, when trying to run it on two samsung syncmaster 2493hm, on 1920x1200 resolution, the screens starts to blink.
My graphic card is NVidia GeForce 9400M.
From Matrox support I got an answer that this is a snow leopard >= 10.6.2 issue, does anybody know what is the status of this bug, and where can I find any information about it on apple sites?

Not according to their compatibility table, shane.
I hasten to add that I have never used this device, but their compatability tables don't say that to me:
Mac System compatibility
Mac® OS X
DualHead2Go *Digital Edition*
Notebook model GPU model Video Output Maximum resolutions
MacBook Pro (Late 2008 / Mid 2009) NVidia GeForce 9600M/9400M Mini DisplayPort2 2048x768 (*2x 1024x768)*
(from http://www.matrox.com/graphics/en/support/compatibility/gxm/ )
From what I can see the pre-unibody MBP models support 2x 1920x1200 on the "Digital Edition", but not the current ones unless you buy the specific "DP" (Display Port) model.
Rod

Matrox DualHead2Go Digital ME?

I'm using a Matrox DualHead2Go Digital Mac Edition graphics adapter with (2) LG IPS235 displays. This device effectively connects both monitors so I have a 3840 x 1080 workspace. The problem I'm having is I only want InDesign and all of my other applications to span (1) monitor. For some reason that works in apps like Safari and Mail, but all of my Adobe apps want to occupy both monitors. Sure, I can adjust the Adobe workspace, but the menu spans both monitors. Is there anyway to adjust the Adobe desktop on these apps so they only use one monitor?
If somebody has a similar Matrox device they'll probably understand what I'm talking about.
Thanks!

Kelly:
It sounds like you haven't installed the PowerDesk for Mac. It will solve the problem of 'seeing' multiple monitors.

Dual Monitors with Matrox DualHead2Go DP on 13" Unibody MBP

So I've seen a few strings around this issue but no real answers...
Matrox DualHead2Go should be able to to run 2 x 19" monitors (1280x1024)easily. I've downloaded the Powerdesk software from Matrox and hooked everything up but just can't get near the resolution needed. Has anyone seen a step by step solution anywhere? The display properties in OSX won't go bigger than 1920x1200 and I need 2560x1440. The graphics card is well capable of doing it as I've previously been running a single 27" screen. The best I can do is 640x480, which just *****. Clearly there is a settings/set up issue with the MBP and the Matrox. Has anyone manged to set up a DualHead or even TripleHead with the MBP?

hi solfella,
you've probably solved this by now but I thought I'd put the answer in-case anyone else stumbles on your post.
I got a dualhead2go dp edition today. The answer's not very intuitive and I was puzzled till I found the answer (luck mainly).
1) I assume you've downloaded the mac powerdesk software from the matrox website; address in the matrox manual.
2) In the System Preferences pane a new icon will have appeared at the bottom called Matrox GXM control panel. Open this.
3) You need to 1st set whether the screens are normal aspect or wide screen.
4) Find the resolution you want on the supported Resolution and Refresh Rates list and move it with the arrow to the Active resolutions and refresh rates list.
[a quick way to do will probably be to click the Configure Base on Attached Displays button]
5) You may then need to open the Matrox Powerdesk application and select Change Display Setting from the drop down menu. Then select the resolution you want.
The resolutions you want should be easy. I have 15" Macbook Pro and am currently running 2 Samsung T260 26" monitors with 1920x1200 pixels each as well as the inbuilt display (1440x900). The graphics are still noticeably quicker than my 2007 Macbook.
I'm still playing but it seems like a good bit of kit.

Matrox DualHead2Go DP Edition on MBP (May 2010) under Bootcamp Windows 7?

Will the Matrox DualHead2Go DP Edition be recognized and work under "Bootcamped" Windows 7 running on a Macbook Pro (May 2010)?
On a similar/related note, are there DisplayPort drivers for Windows 7 under Bootcamp to make the miniDP port to be recognized and work under it - even for something else, like the simple miniDP-to-DVI and miniDP-to-VGA adapters (if not for the DualHead2Go)?
Message was edited by: takabanana

Ok, I think this problem has been resolved, so I'll post the solution in case others with the Samsung Syncmaster 204B have the same problem. The answer was erasing the PRAM by holding Option-Command-P-R at boot up (http://support.apple.com/kb/ht1379).
This is what I think happened:
An update in Windows Update is available for the Syncmaster 204B, but wasn't visible when I first connected the Syncmaster. I wasn't able to see the update until I rebooted with the Syncmaster connected (after several crashes). After seeing the update in Windows Update under 'Optional Updates", called "Samsung - Display- 204T/204Ts/204B, Syncmaster Magic CX20Ts(digital)", I installed it, but bootcamp Windows continued to crash randomly after attaching the Syncmaster via both Mini Display Port-to-DVI and Mini Display Port-to-VGA. Sometimes it crashed after a few minutes, sometimes an hour, the same as before I installed the update.
I was convinced that it was a compatibility problem between Windows 7 x64, the Syncmaster 204B and the MacBook Pro 13" Mid-2010 hardware since this problem only happened when booting into bootcamp Windows 7 x64 (everything worked fine in Mac OS), but now that doesn't seem to be the case. I think the update fixed the problem, but after installing the update some of the of the original incompatible display settings remained resident in the Mac's PRAM. Erasing the PRAM cleared these settings and allowed the new updated settings to be loaded instead, fixing the crash issue.
-Scott

Matrox Dualhead2go Issue

No matter what I do I can not get it to display across 2 screens at 1920x1080 60hz (each, obviously).
I set it in the Matrox GXM Control Panel, but when I go to Change Display Setting, in Matrox Powerdesk, only 1 x 1920x1080 is available, not 2 x 1920x1080 like it should be.
I am running the 9600 chip not the 9400, and even downgraded from 10.6.2 to 10.6.
What am I doing wrong?

Not according to their compatibility table, shane.
I hasten to add that I have never used this device, but their compatability tables don't say that to me:
Mac System compatibility
Mac® OS X
DualHead2Go *Digital Edition*
Notebook model GPU model Video Output Maximum resolutions
MacBook Pro (Late 2008 / Mid 2009) NVidia GeForce 9600M/9400M Mini DisplayPort2 2048x768 (*2x 1024x768)*
(from http://www.matrox.com/graphics/en/support/compatibility/gxm/ )
From what I can see the pre-unibody MBP models support 2x 1920x1200 on the "Digital Edition", but not the current ones unless you buy the specific "DP" (Display Port) model.
Rod

Matrox DualHead2Go Digital Edition w/ Macbook

Hello,
I just bought the DualHead2Go graphics module from Matrox in order to connect 2 external monitors to my macbook so I can have 3 monitors in total to work with. For some reason, my macbook is only recognizing 1 external monitor, the one plugged into slot 1 of the matrox module. The monitor plugged into slot 2 is not being recognized. Can someone out there help? Thank you.

This is more a Matrox issue than a MacBook....they have user forums also....I also found this troubleshooting area on their website...
http://www.matrox.com/graphics/en/support/gxm/selection/
the first choice sounds like your issue

Matrox DualHead2GO Digital ME crashes under Yosemite

I am no expert, but after upgrading to Yosemite my MacBook gets panic reports after rebooting several times during the day.
If I unplug the DualHead2GO it works properly. I tried to upgrade software and firmware from Matrox but it doesn't resolve the issue.
The panic report from Yosemite contains NVIDIA and GPU panics.....
How to understand/locate the problem?
Much appreciated for any tips!

Since this concerns the 15-inch Mid 2010 MBP, I fear the problem is neither the Matrox DualHead nor Yosemite. The graphics processor of these MBP's is often failing: MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video - Apple Support

Matrox dualhead2go - what items do I need

Hi,
I have a MBP 15" 2.4 Core i5 and two Apple 24" Displays that I want to use together.
I think I need the DualHead2Go DP Edition and the Matrox website seems to suggest I will also require 3rd party DP-to-MDP cable adapters.
I have already bought (and now returning) the Digital edition (D2G-A2D-IF) and 2 cables (CAB-MDP-DPF) due to mis-interpreting the info on various websites.
The latests ads in MacWorld are very tantalising as it shows a MBP connected to 2 Apple displays.
I am beginning to suspect mirrors and chickenwire.
I am very frustrated as have the kit sitting on my desk, one display inaction, the other an oversized, expensive mirror. Matrox Customer service arent answering their phone and the supplier of the goods I am returning dont know.
Thanks in advance for any help
Eric

Thanks for your input. I have the cable to connect the dualhead2go to my MBP. I have also managed to find someone who has done this before
http://www.tnpham.ca/blog/304/macbook-pro-with-dual-24-apple-cinema-displays/
Since reading up on his setup I have sourced the Mini Displayport Female to Displayport Male Adapter Cable adaptors in the UK that he suggests are required. Tech support at Matrox UK also confirmed I would need these in addition to the DP version of the graphics box.
I have had a real struggle finding out which kit to source - I didn't even see a reference to the DP version when I starting looking 2 weeks ago. I was just too keen to get all this shiny kit up and running.
Thanks
eric

Matrox DualHead2Go ME?

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