Mavericks 10.9.1. Printer software not upgrading
This is just an addition to my earlier question regarding HP Driver software not upgrading through Software Update. I am aware that I can also scan through Preview & Image Capture.
I find that the scanning through Preview & Image Capture is a little faster but still not at par at what it was with the MBA.
Have you tried looking at the HP web site for a new driver?
HP Support
Similar Messages
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I have just installed mavericks OS.My epson printer does not want to work with it .What can i do?
I HAVE JUST INSTALLED MAVERICKS OS.IT APPEARS IT IS NOT COMPATIBLE WITH MY PRINTER WHICH IS AN EPSON WORKFORCE PRO WP-5630 SERIES 2.What can i do about this problem?
Hello Baldy7,
It sounds like after updating to Mac OS X 10.9 your printer is no longer working with the computer. U want to recommend these steps from the article named:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/TS3147
Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
Reset the printing system, then add the printer again.
If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
Contact the printer vendor or visit their website for further assistance.
Additional Information
Note: If your printer is wireless-capable, you should first add the printer to your network. Use the printer's control panel, or temporarily connect the printer to your Mac via USB. For more details, see this article.
Thank you for using Apple Support Communities.
All the very best,
Sterling -
Printer Software not Working for Windows 8.1 and Drivers not Working with USB 3.0
We have a HP CM1312 MFP. We recently got two new windows 8.1 machines. We tried downloading and installing the windows 8 64 bit software, but everytime we tried installing the software the software program would exit abruptly.
We then tried just downloading the printer drivers and installing these. They installed ok, but when we tried to connect the printer via USB it said the printer did not support USB 3.0 which are the only ports we have on the new computers.
Is there a solution to either of these problems? Without the software we cannot use the fax or scanner.
Thanks.Can you connect USB 2.0 data drives?
What make/model are the computers?
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee. -
I am having trouble opening the printer assistant window for my hp deskjet 1000 j110a printer. I need this in order to check ink levels and such.
I tried double clicking the short cut, but it didn't work. the timer came on the cursor, but no window opened.
restarting didnt work.
so i tried looking for it in the control panel under hardware and sound and clicked view devices and printer, which brought me to a list of printers. i double clicked the one i am using
i double clicked printer assistant, and nothing happens, just like i tried with the shortcut.
i also uninstalled it (twice) from the control panel (and in printers and devices by right clicking and remove device). and reinstalled it from the disk and from this website: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4158&lc=en&cc=us&dlc=en&sw_lang=&product=4066...
for Driver - Product Installation Software(1)
HP Deskjet Full Feature Software and Drivers
still not working
what is wrong? someone please help.
i tried looking on HP support website, but they wanted to change me for customer support.
I have windows 8.1
the thing is - im having printer quality issues. the hp support site says:
Right-click the Start button ( ) in the lower left corner of the screen, and then click Search .
Type HP in the search box.
Click your printer ( ). The printer software opens.
yeah.... the software DOESNT open when i click it! so i cant fix the problem.
im ready to throw this printer in the trash, which is a shame because i only bought it a year ago.
Someone please help.
This question was solved.
View Solution.Hi,
Please try installing the patch below, I believe that should get the issue resolve (although it describe a different scenario it should apply for the described behavior as well):
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03640384&cc=il&dlc=en&lc=en
Please let me know if that may help.
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution -
Epson printer software not recognised after OS upgrade to 10.6.8
A few months ago I upgraded my system to OS X 10.6.8. Yesterday, I tried to use my Epson Stylus Pro 3800 inkjet printer fro the first time since the upgrade, but wasn't too surprised when I got an error message saying I needed to install software. I found the latest driver software for the 3800 on the Epson (USA) site, dated 5/3/13 and installed it. After re-booting, I tried again to print with the 3800, only to get the same error message: "You need to install software to use this printer. To install the softweare, choose Software Update from the Apple menu. If the software for yor printer isn't available in Software Update, contact the manufacturer of your printer".
Well, there is nothing relevant at all listed under"Software Update", and I reckon I have already carried out the second suggestion by downloading the latest Epson driver. Can anybody help? I depend on the 3800 for professional work, and certainly can't afford to replace it...
Thanks in advance.Further to this problem:
I removed all the existing Epson printer files from my computer.
I also downloaded from the same Epson site Common Updater v.7.0. Once this was installed, a new and different error appeared:
Error: /Library/Printers/EPSON/InkjetPrinter/Filter/rastertoescp.app/Contents/MacOS/ra stertoescp failed
A Problem Report also appears when attempting to print:
rastertoescp quit unexpectedly
The opening lines of the detailed problem report are as follows:
Process:
rastertoescp [232]
Path:
/Library/Printers/EPSON/InkjetPrinter/Filter/rastertoescp.app/Contents/MacOS/ras tertoescp
Identifier:
rastertoescp
Version:
Code Type:
X86 (Native)
Parent Process: cupsd [21]
Date/Time:
2013-05-16 09:43:12.737 +0300
OS Version:
Mac OS X 10.6.8 (10K549)
Report Version: 6
Anonymous UUID:
D9027E0F-CD1F-4E69-9DCC-3EED71B6FAF0
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000005d8918ec
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 ???
0x5d8918ec 0 + 1569265900
1 ...pson.ijprinter.rastertoescp
0x0000297a main + 230
2 ...pson.ijprinter.rastertoescp
0x00002522 start + 54 -
I have a epson sytlus CX5000 and it tells me that there is no software update. I have been on the epson website and tried to download the software and its not avaible fro download. I really dont want to buy a new printer and am need of some help please!!! I have the update OS X 10.8.
see
http://www.epson.com/cgi-bin/Store/support/supportMountainLionDetails.jsp?BV_Use BVCookie=yes&oid=72185#stage1
or download
Here
http://support.apple.com/kb/DL1398 -
Printer software not available
when trying to install a new printer, my macbook is recognizing the new printerl is thn trying to install it, but after sometime it's saying that the drivers
are currently not available on the server.OS X Mountain Lion: Reset the printing system
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Since upgrading to Mavericks, my Canon MP980 printer no longer works. I've tried deleting the printer and adding it again. I've downloaded the driver software from Canon. My Mac dropbox tells me "the selected printer software is available from Apple", but when I click to download it, the process ends with my mac saying the software is not currently available from the software update server.
Open Finder and click on Go > Go to Folder. Then type
/Library/Printers/Canon
and press Enter. This will show the BJPrinter and iJScanner folders. You could try moving or trashing this folder and then installing the driver that you downloaded from Canon again. -
Hi, upgraded to Mavericks and Epson scanner software was quarantined. Powered on the scanner, plugged in the USB, clicked Software Update, and an Epson Printer Software Update appeared in the App Store Updatees area. Clicked Update for the Epson printer software. During the download, I was presented with a dialog asking me if I wanted the software to be automatically installed. I chose the "not now" option and as far as the App Store in concerned the software was installed, but it has not been. Where did this go to and how can I force it to install? Or is there some way to force the App Store to go through the download process again. Many thanks! Joseph
Solution:https://discussions.apple.com/message/23504811#23504811
Epson install: http://www.epson.com/cgi-bin/Store/support/SupportMavericksDetails.jsp?BV_UseBVC ookie=yes&oid=139863#stage1
Epson Image Capture instructions: http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&oid= 237343&foid=244523&infoType=FAQ -
I upgrade succesfully my laptop OS from mountain lion to maverick. i have my canon IR2530 driver installed. after I reset my printer and add again(Canon IR2530), the driver is not showing from Printer Software. could you guys help me to solve these problem?
Maybe this thread will help:
https://discussions.apple.com/message/23873672#23873672 -
After Aple support downloaded the new 10.9.2 Maverick upgrade on my MacBook Air, my Photosmart C4480 3 in 1 printer can not scan a document and load the file on to my desktop or document file. (You can see the doc image in the preview but it doesn't save it.) Does anyone know an Apple fix for this or when the fix will be out? After hours of trying reloading, and the usual fixes, etc. Apple told me to call HP, and HP told me they don't support Mac. It does not seem honorable of Apple to put out an upgrade and not tell people it will destroy their scanning ability, and that the only thing to do is to buy another printer/scanner.
Have you tried using Applications/Image Capture to scan.
Vuescan often works.
VueScan
VueScan FAQ -
the Print Mode has a line through it and says it has not been updated.
How do I even install new printer software,I went throught the install process but for what ever reason it is still not working.
Aloha
DavidPlease look at Reset Printing System feature
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Printer will not work after update to Mavericks
I have a macbook pro and an HP7280 printer connected wirelessly. After upgrading to Mavericks the printer will not work. The first time I used it the system upgraded automatically (I forget what it said but it just went ahead and did some upgrading) When I clicked on something to print it did recognized the printer but just scrolled and scrolled and never printed. So I deleted the printer and reset the system and then added the printer back on - same thing. Any ideas??
It means there is no issue with the driver you are using and with it working correctly on Mavericks. So you have a network issue with the printer queue you are using. Normally a reset of the printing system and re-adding the printer would be enough to get things working again. But since you have done this and your issue is not resolved, there must be some other gremlins in the system.
With the HP connected to the network, if you know its IP address you can enter this as a URL into a web browser. This should result in you connecting to the internal web page of the HP. Does this work? -
I can no longer AirPrint to my Dell AIO Printer since I upgraded to Mavericks. Any suggestions??
Okay. That is a good result. It proves you have a working network connection between the Mac and the Dell.
So with the printer not showing using Bonjour, you could try adding the printer manually. With Printers & Scanners open, click the plus button to add and then select the IP icon. You can then enter the IP address of the Dell. Set the protocol to HP Jetdirect-Socket. Leave the queue name blank. Change the Name from the IP address to Dell Wireless. Leave the Location blank and in the Use menu, select the model of Dell you have. Then click Add to complete the queue creation and then see if you can print. -
HP Printer Driver not currently available from Software Update server
I have an iMac (early 2009) and an HP OfficeJet 6100 Series printer. I just upgraded my Apple Extreme Base Station and when I try to add the printer again thru the new Base Station the iMac says the software is available from the Apple Server but after searching it returns the following message: "Can't install the software for the Hewlett-Packard OfficeJet 6100 Series because it is not currently available from the Software Update server." This has been going on for days. I have the driver installed already from having the printer connected via USB and via my old Base Station but cannot "see" the printer on my new Base Station without adding it again.
Any suggestions?
Thanks,
DrewHi Drew, see if this helps...
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c03404580 &lang=en&cc=us&taskId=120&contentType=SupportFAQ&prodSeriesId=79476&prodTypeId=1 8972
Wired (Ethernet) or wireless network connection
Click the Apple menu ( ), and then click Software Update . Software Update checks for available updates and updates the database that your computer uses to determine available printer software.
Click Show Details , select any available software updates, and then click Install .
NOTE:
Install all available software updates for best printer performance and functionality.
Turn on the printer, and then make sure that it has paper in the tray and that it is in a ready state.
Make sure that the printer is connected to the wired or wireless network, or is connected to the USB port of a Time Capsule or AirPort Base Station.
Click the Apple menu, and then click System Preferences .
Click Print & Scan , and then click the plus sign ( ) in the lower left corner of the window.
Under Nearby Printers , click the name of your printer.
NOTE:
If your printer is not listed, click Add Printer or Scannerfor a full list of printers.
Under Name , click the name of your printer.
NOTE:
Make sure that the printer kind is Bonjour or Bonjour Multifunction .
Click the Use box, and then select the name of your printer in the pop-up menu.
Click Add to add the printer to the queue.
If you are prompted to install any additional software for your printer, click Install , and then follow the instructions to complete the installation.
NOTE:
Quit and restart any applications that were open before adding the printer to use the updated HP software features.
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