Mavericks 10.9.1 won't shutdown or restart
Just upgraded to 10.9.1 Mavericks. Since upgrading, my MacBook Pro won't shutdown or restart; nothing happens after instigating, then after a few minutes a dialogue box appears saying an open application prevented the action.
I have tried to upgrade to 10.9.2 via the App Store but it requires a restart to complete... Same with using the direct downoad link from the Apple site. No external drives or peripherals attached via USB or Firewire. In order to shutdown I have to force it by holding down the power button. Otherwise the system is functioning fine.
Any ideas? If you need system logs just point me in the right direction...
Cheers guys
It appears there was some element of Chrome or Mail which was preventing the shutdown/restart sequence. Looks like I've fixed it by searching for Mail processes in Activity Monitor and force quitting those, and trashing Chrome (also using AppTrap to delete the prefs too) and reinstalling Chrome.
Just in case anyone else has this problem when upgrading to Mavericks.
Similar Messages
-
Won't shutdown or restart unless hard boot - SMCFanControl Application
I have quite a bit of installed hardware so I thought SMCFanControl would be a good idea. However, it seems that I can reproduce a problem I'm having when utilizing the SMC app.
Problem:
1. Won't shutdown or restart unless a power boot is performed
2. Many applications lock up and won't even force quit.
3. Can't reboot locked apps after force quitting when I re-click in dock.
Noticed:
I don't seem to have a problem unless I've at some point started ( or even after I've manually quit ) SMCFanControl. BTW I don't have it to start on login. But once I've used SMC after booting, no matter what, that is when the issues seem to begin. So I tried quitting prior to shutdown. Didn't work.
Question: Has anyone else experienced unexplained lock ups, non forceable quits on apps, no shutdown or startup without boot, whom also has SMCFanControl? Has anyone found a solution to this problem as I REALLY NEED some sort of cooling mechanism. Because without SMC, I'm running about 150 farrenheit and I can't get the room any colder without locking up myself!
P.S. I've tried resetting the PRAM or VRam or whatever Ram is reset when you power up, holding the power button in while then pushing Command, Alt, "R" at the same time until it does that long beep.
The only solution found so far is unnacceptable, which is leaving SMC turned off permanently.
Thanks,
Videoguy_511Well Bababooey if you're comparing yourself to a Apple Genius Bar then you should already know my answer, your snarky remark get a snarky reply. Why would I go to a salesperson to fix my computer problem when I can go directly go to the source itself. I used to sell Apple computers over 8 years ago and was apple certified before the Genius bar existed. If I am to go about fixing an issue I can't fix on my own I will go to the source itself meaning Apple's programmers and developers - being UI UX Developer myself I know they should have QA'd all platforms and troubleshooted any arising issues.
This was also the first time in the 20 years I've been using a Mac that I even attempted to go on this forum which i thought would put me in connection with a certified Apple representative. This turned out to be a complete waste of time just being a public forum with no Apple employee involved. I was hoping to find a quick fix but in turn I was only frustrated with stupid responses such as yours that were in no way an answer to my original question.
BTW I fixed the issue on my own and without your help or Apples help. I'm glad if all forums point here regarding this issue because I now have the answer. The answer I was looking for from someone earlier was as simple as this {Download Maverick and reinstall the platform - it will take an hour to do but afterward 10.9.2 was installed and my computer is now able to shutdown and restart without having to do a hard boot.} No more software update bar at top and no problems with my drive which I told both you and Grant - I know my computer better than you and I've probably been using them longer than you.
So again Babowa you were so wrong...... and I am right.
Again anyone having the same problem, I suggest reinstalling Maverick and you'll be suprised 10.9.2 will work fine. -
So for the past few weeks I've been trying to update the 10.9.2 update on my imac (2010 - 21.5 inch) and when I attempt to try to update the software my screen goes grey with a Software Updater top bar the shows up on the top of the grey screen and then just quits doing anything (except the screen saver which works after nothing else happens - and that shows you how long I've been waiting for the grey screen to magically do something. I've attempted downloading the software update then installing it but the same thing happens. I don't think any of my 3rd party software is the cause of this and i'd rather not uninstall the programs since the update won't even do anything. Utility is telling me nothing but the usual ARD element unable to be modified.
With the several failed attempts at installing this update (probably around 15x) my computer will not shutdown nor restart on command anymore. The only way I can shut it down is holding the power button.
I used to have so much faith in Apple products and used to be a devoted user, but since Jobs passed away the direction of Apple has gone down the toilet.Well Bababooey if you're comparing yourself to a Apple Genius Bar then you should already know my answer, your snarky remark get a snarky reply. Why would I go to a salesperson to fix my computer problem when I can go directly go to the source itself. I used to sell Apple computers over 8 years ago and was apple certified before the Genius bar existed. If I am to go about fixing an issue I can't fix on my own I will go to the source itself meaning Apple's programmers and developers - being UI UX Developer myself I know they should have QA'd all platforms and troubleshooted any arising issues.
This was also the first time in the 20 years I've been using a Mac that I even attempted to go on this forum which i thought would put me in connection with a certified Apple representative. This turned out to be a complete waste of time just being a public forum with no Apple employee involved. I was hoping to find a quick fix but in turn I was only frustrated with stupid responses such as yours that were in no way an answer to my original question.
BTW I fixed the issue on my own and without your help or Apples help. I'm glad if all forums point here regarding this issue because I now have the answer. The answer I was looking for from someone earlier was as simple as this {Download Maverick and reinstall the platform - it will take an hour to do but afterward 10.9.2 was installed and my computer is now able to shutdown and restart without having to do a hard boot.} No more software update bar at top and no problems with my drive which I told both you and Grant - I know my computer better than you and I've probably been using them longer than you.
So again Babowa you were so wrong...... and I am right.
Again anyone having the same problem, I suggest reinstalling Maverick and you'll be suprised 10.9.2 will work fine. -
MacBook Pro won't shutdown or restart properly
I am having difficulty shutting down or restarting my core 2 duo macbookpro. When trying to shutdown or restart normally (either by clicking on the blue apple logo on the menu bar and clicking shutdown/restart or by tapping the power button and clicking shutdown/restart), OSX closes all running programs, everything (icons, menubar, dock, etc) disappears except for the wallpaper, and then the screen turns a little dim like the mac is about to shutdown and the little circle (progress) shows it's running. So far everything is completely normal. the problem is that it stays that way and never restarts or shuts down. eventually, i have to restart manually by holding down the power button. I've waited for long periods of time - nothing happens.
moreover, I have to say that this is not after I've installed anything. it's just the way it is & this laptop is completely new.
ANY type of help or solution would be great.
Thanks.Sounds like you've got an application hanging on shutdown.
Try this:
Close all applications. Open Activity Monitor in Applications>Utilities. Have only "My Processes" showing. Sort them by name. Do you see any addons or extra applications you've installed in this list? If so, end the process. If you see something you don't recognize at all, ask about it. Once you've killed all the processes related to addons, try shutting down the computer.
~Lyssa -
10.6.7 won't shutdown or restart
When i click the shutdown or restart buttons i the apple menu, nothing happens. The window i was on is deactivated, but i never get the shutdown dialog box. This happens for both shutdown and restart. Same issue when i hit the power button and when i try to restart of updates. It really need to fix this because i can no longer get updates.
Try repairing your permissions from within the Disk Utility App. You will find the Disk Utility App inside the Utilities Folder of the Application folder.
Go to Applications > Utilities > Disk Utility
Launch Disk Utility
Select your hard drive on the left hand side bar
Click on Repair Disk Permissions
**It can take a while to repair permissions...so before you have a cup of coffee brewing this morning.
Message was edited by: Reborn a Mac -
Intel Mac Mini won't Shutdown or Restart
I have searched the forum with no joy.
Apple/Restart/ OK
Wait 60 seconds
Reports random app not closing/OK
Close all apps.
Apple/Restart/OK
Wait 60+ seconds
Menu Bar shutsdown, Dock still visible
Reports Finder will not close
Only way out now to Power off.
Once rebooted it still will not restart or shutdown without pulling the plug.
How can I make this machine Restart?
Any ideas please
Thanks, it's my wife's machine and she is getting pissyNow to find out why every time the mini reboots it requires me to specify the wireless network to attach to.
In System Preferences Network pane, select Airport in the sidebar. Click the Advanced button. In the Airport tab, your wireless network(s) should be the only one(s) listed as Preferred Networks. Make sure the check box for +Remember any network this computer has joined+ is checked.
Back in the main Network pane, if Airport is the primary networking service being used, it should be at the top of the list of services. You can change the order by clicking on the little gear icon and selecting +Set Service Order+. You may also want to remove any networking services you do not use, such as FireWire and Bluetooth.
For the Time Machine, how about opening System Preferences +Time Machine+ pane, clicking on +Change Disk+ button and reselecting the Time Capsule disk. -
Mac is not getting shut down after updating to new OS X 9.2
9.2 isn't out yet.
Try a SMC reset: Intel-based Macs: Resetting the System Management Controller (SMC) -
Since Mavericks Upgrade iMac won't shutdown with network cable plugged in
Since Upgrading to Mavericks my iMac won't shutdown - just stays on grey timer screen.
I tried multiple fixes from forum suggestions.
If I unplug the network cable it seems to shutdown fine.
How can I fix this issue?I am working with a T42 (old computer) and it will not boot into Windows with network cable plugged in. It hangs just after the Windows splash screen. Unplug the cable turn off and back on and it works fine.
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Yosemite Won't Shutdown With External Monitor Connected
Hi there...
I have a MBP 2010 and I've updated Yosemite from Mavericks. Now I'm running the latest 10.10.2.
Ever since I updated to Yosemite, I have had this problem of my computer won't shutdown when an External monitor is connected. This happens only when I put my computer to sleep.However, if I restart the computer and after logged in to the user and tried to shutdown, it shutdown without any problem. Every time I shutdown it just hangs and I had to force shutdown by press and hold the power button. Which I'm sure is not a proper way.
Right now only my external monitor connected to my MBP. So I did unplugged the ext. monitor and tried shutdown and it works fine. But it think this is the temporary solution that I've found but it is annoying to unplug everytime I wanted to shutdown and plug it back in once the computer is up and running. Which is not idle solution at all.
Am I the only one or a lot of people facing this issue? If there is a solution please share. Very much appreciated. Thanks.Updated to 10.10.3 and the problem still persist. Still unable to shutdown or restart after wake up from sleep.
Any one affected? Is it something to do with Gfx card? -
I updated the maverick and now mail won't open at all
i updated the maverick and now mail won't open at all
Have you tired opening it from the Applications folder?
What happens when you try to open Mail? -
Anyone solved the "won't shutdown" problem?
one of the OS updates tried to fix it a while back, but like many my computer still won't shutdown. this has happened ever since i upgraded to leopard and installed my time capsule (not sure if time capsule is part of the problem). even when my computer does shutdown it hangs for a long time before doing so - most of the time it never shuts down (i get the white spinning disc for a while then it finally disappears but no shutdown). i am seriously thinking about rolling back my OS to tiger. doing a hard shutdown time after time i'm sure is not doing my HD any favors.
Try logging out before shutting down. Logging out clears out your ram. Shut downs should be instant. Your computer may be getting hung up on something. This could be clearing the ram, emptying the cache if your browser is still open, writing some unsaved data to your hard disk, etc. It may be having a difficult time doing one of these standard tasks and therefore "forgets" to shut down. Logging out first will eliminate most of these, and will be much better on your computer. Also make sure you close any open applications before you shut down. The only apps you should have open are Finder and Backup. Google DT search (if you use it instead of spotlight) and other apps are okay as well, but can slow down your computer.
-
9i on Redhat Linux 8: 9i won't shutdown automatically during OS shutdown
Hello. I have 9.2.0.1.0 on Redhat Linux 8.0. After a lot of hassle, I finally got it starting automatically on OS startup. Now, the instance just won't shutdown during OS shutdown. The dbora script is fine; I could start/shutdown the instance using it. The rc?.d/K??dbora script works fine too; I could use it to shutdown the instance. But if I shutdown the OS, the instance just won't shutdown automatically. Any clue?
Brian
[email protected]Hi,
RedHat checks for a file on /var/lock/subsys/<script name> to later execute the corresponding shutdown script.
In your startup script you must create a file in that directory, referencing the name of your script. For example, if your script is called dbora, you must use this instruction to create this file:
touch /var/lock/subsys/dbora
at the end of the 'start' code of your dbora script.
And, you must put the instruction
rm -f /var/lock/subsys/dbora
at the end of the 'stop' code of your dbora script.
For example, your dbora script could look like this:
case "$1" in
start)
... // your initialization code here
touch /var/lock/subsys/dbora
stop)
... // your shutdown code here
rm -f /var/lock/subsys/dbora
... // other code
Please write me if this doesn't work for you,
JLA -
My computer won't shutdown and sleep
I'm using Windows 8.1 Pro x64 and my computer won't shutdown and sleep. When i try to shutdown pc, everything shutsdown (hdd etc.) but only fans and led's stay on. I have to press power button to shut it down. Even i try to sleep the pc everything shutsdown
but fans and stuff is still on i have to press power button to completely turn it off. I tried to write powercfg -energy code to command prompt and i got 8 errors and 7 warnings. How to solve that problem?
This is what i got:
Power Efficiency Diagnostics Report
Computer Name
DARKORION11
Scan Time
2014-08-13T14:06:49Z
Scan Duration
60 seconds
System Manufacturer
System manufacturer
System Product Name
System Product Name
BIOS Date
03/18/2014
BIOS Version
0805
OS Build
9600
Platform Role
PlatformRoleDesktop
Plugged In
true
Process Count
67
Thread Count
971
Report GUID
{ca7e44e7-3f05-4462-9ce9-72cb0493f6df}
Analysis Results
Errors
System Availability Requests:System Required Request
The program has made a request to prevent the system from automatically entering sleep.
Requesting Process
\Device\HarddiskVolume1\Program Files\Windows Media Player\wmpnetwk.exe
System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Driver Name
\FileSystem\srvnet
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Composite Device
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_09DA&PID_90C0
Port Path
1,5
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Root Hub
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8086&PID_1E26
Port Path
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
Generic USB Hub
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8087&PID_0024
Port Path
1
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Composite Device
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_09DA&PID_9090
Port Path
1,6
CPU Utilization:Processor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute
the most to total processor utilization.
Average Utilization (%)
6.38
Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
Warnings
Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to
multimedia playback or graphical animations.
Current Timer Resolution (100ns units)
10005
Maximum Timer Period (100ns units)
156250
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period
10000
Requesting Process ID
4120
Requesting Process Path
\Device\HarddiskVolume1\Windows\System32\audiodg.exe
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
2428
Average Utilization (%)
1.21
Module
Average Module Utilization (%)
\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll
0.96
\SystemRoot\system32\ntoskrnl.exe
0.10
0.03
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
3096
Average Utilization (%)
1.14
Module
Average Module Utilization (%)
\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome.dll
0.61
\SystemRoot\system32\ntoskrnl.exe
0.20
\SystemRoot\System32\win32k.sys
0.09
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
2956
Average Utilization (%)
0.61
Module
Average Module Utilization (%)
\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\libglesv2.dll
0.12
\Device\HarddiskVolume1\Windows\SysWOW64\atidxx32.dll
0.12
\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll
0.10
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
4512
Average Utilization (%)
0.45
Module
Average Module Utilization (%)
\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll
0.36
\SystemRoot\system32\ntoskrnl.exe
0.04
\SystemRoot\SysWOW64\ntdll.dll
0.01
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
dwm.exe
PID
880
Average Utilization (%)
0.21
Module
Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe
0.04
\Device\HarddiskVolume1\Windows\System32\dwmcore.dll
0.04
\Device\HarddiskVolume1\Windows\System32\atidxx64.dll
0.03
Information
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period
10000
Requesting Process ID
4120
Requesting Process Path
\Device\HarddiskVolume1\Windows\System32\audiodg.exe
Calling Module Stack
\Device\HarddiskVolume1\Windows\System32\ntdll.dll
\Device\HarddiskVolume1\Windows\System32\AudioEng.dll
\Device\HarddiskVolume1\Windows\System32\audiodg.exe
\Device\HarddiskVolume1\Windows\System32\rpcrt4.dll
\Device\HarddiskVolume1\Windows\System32\combase.dll
\Device\HarddiskVolume1\Windows\System32\rpcrt4.dll
\Device\HarddiskVolume1\Windows\System32\ntdll.dll
\Device\HarddiskVolume1\Windows\System32\kernel32.dll
\Device\HarddiskVolume1\Windows\System32\ntdll.dll
Power Policy:Active Power Plan
The current power plan in use
Plan Name
OEM Balanced
Plan GUID
{381b4222-f694-41f0-9685-ff5bb260df2e}
Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality
Balanced
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode
Optimize for Video Quality
Battery:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer
to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported
false
S2 Sleep Supported
false
S3 Sleep Supported
true
S4 Sleep Supported
true
Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
Connected Standby Supported
false
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
0
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
1
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
2
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
3
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Device Drivers:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.I've just updated my LAN driver and tested again. This is what i got:
Power Efficiency Diagnostics Report
Computer Name
DARKORION11
Scan Time
2014-08-14T09:48:32Z
Scan Duration
60 seconds
System Manufacturer
System manufacturer
System Product Name
System Product Name
BIOS Date
03/18/2014
BIOS Version
0805
OS Build
9600
Platform Role
PlatformRoleDesktop
Plugged In
true
Process Count
77
Thread Count
1286
Report GUID
{25c91f45-b37e-445f-89b7-e2425a6c60f9}
Analysis Results
Errors
Power Policy:Disk idle is disabled (Plugged In)
The disk is not configured to turn off after a period of disk inactivity.
System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Requesting Driver Instance
ROOT\MEDIA\0000
Requesting Driver Device
DFX Audio Enhancer 11.1
System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Requesting Driver Instance
HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438445&REV_1003\4&3ad857fa&0&0001
Requesting Driver Device
Realtek High Definition Audio
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Root Hub
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8086&PID_1E26
Port Path
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
Generic USB Hub
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8087&PID_0024
Port Path
1
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Composite Device
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_09DA&PID_90C0
Port Path
1,5
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Composite Device
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_09DA&PID_9090
Port Path
1,6
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
Xbox 360 Controller for Windows
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_046D&PID_C21F
Port Path
1,7
CPU Utilization:Processor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute
the most to total processor utilization.
Average Utilization (%)
8.94
Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
Warnings
Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to
multimedia playback or graphical animations.
Current Timer Resolution (100ns units)
10005
Maximum Timer Period (100ns units)
156250
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period
10000
Requesting Process ID
5024
Requesting Process Path
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\chrome.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period
10000
Requesting Process ID
1120
Requesting Process Path
\Device\HarddiskVolume4\Windows\System32\audiodg.exe
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
4868
Average Utilization (%)
2.39
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\chrome_child.dll
1.97
0.19
\SystemRoot\system32\ntoskrnl.exe
0.11
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
348
Average Utilization (%)
1.07
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\chrome.dll
0.64
\SystemRoot\system32\ntoskrnl.exe
0.17
\SystemRoot\System32\win32k.sys
0.07
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
DFX.exe
PID
1988
Average Utilization (%)
1.02
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\DFX\DFX.exe
0.75
\SystemRoot\system32\ntoskrnl.exe
0.15
\Device\HarddiskVolume4\Windows\SysWOW64\AudioSes.dll
0.02
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
4284
Average Utilization (%)
0.54
Module
Average Module Utilization (%)
0.35
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\chrome_child.dll
0.17
\SystemRoot\system32\ntoskrnl.exe
0.01
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
audiodg.exe
PID
1120
Average Utilization (%)
0.43
Module
Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe
0.13
\Device\HarddiskVolume4\Windows\System32\RltkAPO64.dll
0.09
\Device\HarddiskVolume4\Windows\System32\AudioEng.dll
0.09
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
WWAHost.exe
PID
4840
Average Utilization (%)
0.39
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Windows\System32\MP3DMOD.DLL
0.20
\Device\HarddiskVolume4\Windows\System32\RESAMPLEDMO.DLL
0.12
\SystemRoot\system32\ntoskrnl.exe
0.00
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
1944
Average Utilization (%)
0.33
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\libglesv2.dll
0.07
\SystemRoot\system32\ntoskrnl.exe
0.06
\Device\HarddiskVolume4\Windows\SysWOW64\atidxx32.dll
0.06
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
explorer.exe
PID
2972
Average Utilization (%)
0.25
Module
Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe
0.08
\SystemRoot\System32\win32k.sys
0.05
\Device\HarddiskVolume4\Windows\System32\WindowsCodecs.dll
0.04
Information
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period
10000
Requesting Process ID
5024
Requesting Process Path
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\chrome.exe
Calling Module Stack
\Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\chrome_child.dll
\Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period
10000
Requesting Process ID
1120
Requesting Process Path
\Device\HarddiskVolume4\Windows\System32\audiodg.exe
Calling Module Stack
\Device\HarddiskVolume4\Windows\System32\ntdll.dll
\Device\HarddiskVolume4\Windows\System32\AudioEng.dll
\Device\HarddiskVolume4\Windows\System32\audiodg.exe
\Device\HarddiskVolume4\Windows\System32\rpcrt4.dll
\Device\HarddiskVolume4\Windows\System32\combase.dll
\Device\HarddiskVolume4\Windows\System32\rpcrt4.dll
\Device\HarddiskVolume4\Windows\System32\ntdll.dll
\Device\HarddiskVolume4\Windows\System32\kernel32.dll
\Device\HarddiskVolume4\Windows\System32\ntdll.dll
Power Policy:Active Power Plan
The current power plan in use
Plan Name
OEM Balanced
Plan GUID
{381b4222-f694-41f0-9685-ff5bb260df2e}
Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality
Balanced
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode
Optimize for Video Quality
Battery:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer
to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported
false
S2 Sleep Supported
false
S3 Sleep Supported
true
S4 Sleep Supported
true
Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
Connected Standby Supported
false
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
0
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
1
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
2
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
3
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Device Drivers:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned. -
Updated to maverick and my mac won't open
I just updated my mac with maverick and now it won't open
Hi Barney,
After startup, the computer stops responding and display's only gray screen with the Apple logo & spinning globe.
I have restarted the computer several times with the same result.
I contacted apple support & they instructed me to restart the computer and hold down certain keys (ctrl,options?, P & R) this brought up a dialouge box and I selected fix OS.
This didn't fix the problem, and the apple help person advised my OS may be corrupted & I need to back up my stuff onto an external hard drive & then they will reinstall the OS.
I am not particularly computer savvy and this 'glitch' in the maverick download has really f*cked me off as I cant work from home until I buy an external hard drive and get it sorted......
That's is my whinge..... -
I've upgraded my mini mac to os x mavericks but now it won't work. I can't use the internet or photoshop etc... can anyone help?
Hardware Information:
Mac mini - model: Macmini3,1
1 2.26 GHz Intel Core 2 Duo CPU: 2 cores
2 GB RAM
Video Information:
NVIDIA GeForce 9400 - VRAM: 256 MB
System Software:
OS X 10.9.2 (13C64) - Uptime: 0 days 1:0:4
Disk Information:
Hitachi HTS543216L9SA02 disk0 : (160.04 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 159.18 GB (62.27 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
PIONEER DVD-RW DVRTS08
USB Information:
SanDisk Cruzer Edge 4 GB
NO NAME (disk1s1) /Volumes/NO NAME: 4 GB (162.5 MB free)
Apple, Inc. Keyboard Hub
Apple, Inc Apple Keyboard
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Configuration files:
/etc/hosts - Count: 30
Startup Items:
HWNetMgr: Path: /Library/StartupItems/HWNetMgr
HWPortDetect: Path: /Library/StartupItems/HWPortDetect
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.adobe.SwitchBoard.plist 3rd-Party support link
[System] com.trusteer.rooks.rooksd.plist 3rd-Party support link
Launch Agents:
[System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[System] com.adobe.CS5ServiceManager.plist 3rd-Party support link
[System] com.epson.epw.agent.plist 3rd-Party support link
[System] com.kodak.BonjourAgent.plist 3rd-Party support link
[System] com.trusteer.rapport.rapportd.plist 3rd-Party support link
[System] com.waltop.waltoptablet.plist 3rd-Party support link
[invalid] KodakAiOBonjourAgent
User Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[not loaded] com.akamai.client.plist 3rd-Party support link
[not loaded] com.akamai.single-user-client.plist 3rd-Party support link
[not loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist 3rd-Party support link
User Login Items:
iTunesHelper
Skype
Dropbox 17-33-15
SpyderUtility
Dropbox
Launch Nikon Message Center 2
FKeyHandlerX
Internet Plug-ins:
FlashPlayer-10.6: Version: 11.5.502.110 3rd-Party support link
Flash Player: Version: 11.5.502.110 Cannot contact Adobe
iPhotoPhotocast: Version: 7.0
QuickTime Plugin: Version: 7.7.3
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
BrowserPlus_2.9.8: Version: 2.9.8 3rd-Party support link
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 3rd-Party support link
3rd Party Preference Panes:
Akamai NetSession Preferences 3rd-Party support link
BrowserPlus 3rd-Party support link
Flash Player 3rd-Party support link
Growl 3rd-Party support link
Rapport 3rd-Party support link
Old Applications:
/Users/[redacted]/Applications/Akamai
checkclientstatus: Version: 1.0 - SDK 10.5 3rd-Party support link
macui: Version: 1.0 - SDK 10.5 3rd-Party support link
Akamai NetSession Uninstaller: Version: 1.0 - SDK 10.5 3rd-Party support link
Epson Printer Utility 4: Version: 9.00 - SDK 10.5 3rd-Party support link
/Library/Printers/EPSON/InkjetPrinter2/Utility/UT4/Epson Printer Utility 4.app
Time Machine:
Time Machine not configured!
Top Processes by CPU:
3% WindowServer
1% EtreCheck
0% mDNSResponder
0% aosnotifyd
Top Processes by Memory:
109 MB com.apple.IconServicesAgent
63 MB Dropbox
63 MB Mail
57 MB mds_stores
55 MB Finder
Virtual Memory Information:
348 MB Free RAM
741 MB Active RAM
411 MB Inactive RAM
290 MB Wired RAM
315 MB Page-ins
0 B Page-outs
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