Mavericks - An error occurred while installing OS X

Hi,
I recently decided to upgrade an iMac from 10.8 Mountain Lion to 10.9 Mavericks. Using an external hard drive with the 5gb download, I began the installation (without making any backups or using Time Machine, very stupid). Then, during installation, I accidentally disconnected the external hard drive from the computer, causing the installation to hang for many hours with the message "An error occurred while installing OS X".
I had no choice but to restart the computer, but the installation hung with the same error. Then I pressed Command-R during boot and was given the option of checking disks, I selected Repair and Verify but no problems were found.
Now when I start the computer, a small loading progress bar displays at the bottom of the screen,
I would like to know please if there is any way of going back to the previous OS (10.8) or continuing the installation of 10.9.
I have read some recent posts regarding the error "An error occurred while installing OS X", but they recommend restarting the computer which I have tried with no luck.
Many thanks,
Paul

In the end, I tried reinstalling OS X 10.8 Mountain Lion by pressing Cmd-R, but I found out my hard disk was corrupt and could not be repaired, so I couldn't do the installation there.
So, I ended up having to replace the hard disk with another one, and potentially losing everything that was on the hard disk ( I will try to recover the data on it though). Replacing the hard disk is not too easy, you need a pair of suction cups to remove the screen and after I put the screen back together there is a strange dark patch on one corner of the screen that doesn't go away (although it's very slight).
So there are two morals for me to take from this story is; Make Backups Before Upgrading an OS and Don't Accidentally Unplug a External Hard Disk while it is Installing a New OS
Thanks everyone for your help with this issue.

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    looks like here is the your problem "An error occurred while getting information about the user moss.service
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    try to add the user into the managed account via powershell. the user you trying to configure it.
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    Please remember to mark your question as answered &Vote helpful,if this solves/helps your problem. ****************************************************************************************** Thanks -WS MCITP(SharePoint 2010, 2013) Blog: http://wscheema.com/blog

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    starting user confirmation
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    starting install
    Scheduling runtime installation operations
    Installed Product GUID: is same:false
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    {BB8B979E-E336-47E7-96BC-1031C1B94561}
    Beginning runtime installation
    Beginning install
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    c:\windows\system32\config\system~1\temp\air1f1.tmp\setup.msi
    Uninstalling product w/ GUID
    {BB8B979E-E336-47E7-96BC-1031C1B94561}
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    bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
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    c:\windows\system32\config\system~1\temp\air1f1.tmp\setup.msi
    Rollback due to error complete
    error during install: [ErrorEvent type="error" bubbles=false
    cancelable=false eventPhase=2 text="1612" errorID=0]
    runtime install entering error state: [ErrorEvent
    type="error" bubbles=false cancelable=false eventPhase=2
    text="1612" errorID=0]
    begin quitting
    updater called with args:C:\Program Files\Common Files\Adobe
    AIR\Versions\1.0.6\Adobe AIR Updater.exe,-installupdatecheck

  • Can't Install. An error occurred while installing Adobe AIR

    I can't install Adobe AIR. I'm getting the infamous error:
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    I'm running Windows 7 Ultimate 32-bit.
    I've tried the right-click-run-as-administrator solution and I'm getting the same error.
    I've read Troubleshoot AIR installation | Windows and none of the solutions worked.
    I'm installing the latest AIR version (I've tried older versions too)
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    [2012-04-13:11:31:20] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-04-13:11:31:20] Commandline is:
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    [2012-04-13:11:31:42] Relaunching with elevation
    [2012-04-13:11:31:42] Launching subprocess with commandline c:\users\mmazza\appdata\local\temp\aira62d.tmp\adobe air installer.exe -ei
    [2012-04-13:11:31:42] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-04-13:11:31:42] Commandline is: -stdio \\.\pipe\AIR_5604_0 -ei
    [2012-04-13:11:31:42] No installed runtime detected
    [2012-04-13:11:31:43] Starting silent runtime install. Installing runtime version 3.2.0.2070
    [2012-04-13:11:31:43] Installing msi at c:\users\mmazza\appdata\local\temp\aira62d.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}
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    [2012-04-13:11:31:45] Rolling back install of c:\users\mmazza\appdata\local\temp\aira62d.tmp\setup.msi
    [2012-04-13:11:31:45] Rollback complete
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    [2012-04-13:11:31:45] Runtime Installer end with exit code 7
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    Hope someone can help. Thanks.

    Chris, thanks for your help. Here's the log:
    === Logging started: 4/16/2012  11:16:05 ===
    Action start 11:16:05: INSTALL.
    Action start 11:16:05: FindRelatedProducts.
    Action ended 11:16:05: FindRelatedProducts. Return value 1.
    Action start 11:16:05: ValidateProductID.
    Action ended 11:16:05: ValidateProductID. Return value 1.
    Action start 11:16:05: SetSHAREDADDINFOLDER.
    Action ended 11:16:05: SetSHAREDADDINFOLDER. Return value 1.
    Action start 11:16:05: CostInitialize.
    Action ended 11:16:05: CostInitialize. Return value 1.
    Action start 11:16:05: FileCost.
    Action ended 11:16:05: FileCost. Return value 1.
    Action start 11:16:05: CostFinalize.
    Action ended 11:16:06: CostFinalize. Return value 1.
    Action start 11:16:06: MigrateFeatureStates.
    Action ended 11:16:06: MigrateFeatureStates. Return value 0.
    Action start 11:16:06: InstallValidate.
    Action ended 11:16:06: InstallValidate. Return value 1.
    Action start 11:16:06: SetARPINSTALLLOCATION.
    Action ended 11:16:06: SetARPINSTALLLOCATION. Return value 1.
    Action start 11:16:06: InstallInitialize.
    Action ended 11:16:07: InstallInitialize. Return value 1.
    Action start 11:16:07: ProcessComponents.
    Action ended 11:16:07: ProcessComponents. Return value 1.
    Action start 11:16:07: UnpublishFeatures.
    Action ended 11:16:07: UnpublishFeatures. Return value 1.
    Action start 11:16:07: RemoveRegistryValues.
    Action ended 11:16:07: RemoveRegistryValues. Return value 1.
    Action start 11:16:07: RemoveDuplicateFiles.
    Action ended 11:16:07: RemoveDuplicateFiles. Return value 1.
    Action start 11:16:07: RemoveFiles.
    Action ended 11:16:07: RemoveFiles. Return value 0.
    Action start 11:16:07: InstallFiles.
    Action ended 11:16:07: InstallFiles. Return value 1.
    Action start 11:16:07: DuplicateFiles.
    Action ended 11:16:07: DuplicateFiles. Return value 1.
    Action start 11:16:07: WriteRegistryValues.
    Action ended 11:16:07: WriteRegistryValues. Return value 1.
    Action start 11:16:07: RegisterUser.
    Action ended 11:16:07: RegisterUser. Return value 1.
    Action start 11:16:07: RegisterProduct.
    Action ended 11:16:07: RegisterProduct. Return value 1.
    Action start 11:16:07: PublishFeatures.
    Action ended 11:16:07: PublishFeatures. Return value 1.
    Action start 11:16:07: PublishProduct.
    Action ended 11:16:07: PublishProduct. Return value 1.
    Action start 11:16:07: InstallExecute.
    MSI (s) (EC:04) [11:16:09:069]: Product: Adobe AIR -- Error 1402. Could not open key: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.air\OpenWithProgids.  System error 5.  Verify that you have sufficient access to that key, or contact your support personnel.
    Error 1402. Could not open key: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.air\OpenWithProgids.  System error 5.  Verify that you have sufficient access to that key, or contact your support personnel.
    Action ended 11:16:09: InstallExecute. Return value 3.
    Action ended 11:16:10: INSTALL. Return value 3.
    Property(S): ARPINSTALLLOCATION = c:\Program Files\Common Files\Adobe AIR\
    Property(S): SHAREDADDINFOLDER = c:\Program Files\Adobe\Flash Player\AddIns\airappinstaller\
    Property(S): UpgradeCode = {8DA920D5-C41C-42E0-BF31-87BA49984EE4}
    Property(S): UC8DA920D5C41C42E0BF3187BA49984EE4 = {FDB3B167-F4FA-461D-976F-286304A57B2A}
    Property(S): Resources = c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\
    Property(S): Version = c:\Program Files\Common Files\Adobe AIR\Versions\1.0\
    Property(S): Versions = c:\Program Files\Common Files\Adobe AIR\Versions\
    Property(S): AIR = c:\Program Files\Common Files\Adobe AIR\
    Property(S): CommonFilesFolder = c:\Program Files\Common Files\
    Property(S): TARGETDIR = c:\
    Property(S): SourceDir = c:\users\mmazza\appdata\local\temp\air5438.tmp\
    Property(S): Manufacturer = Adobe Systems Incorporated
    Property(S): ProductCode = {47FA2C44-D148-4DBC-AF60-B91934AA4842}
    Property(S): ProductLanguage = 1033
    Property(S): ProductName = Adobe AIR
    Property(S): ProductVersion = 3.2.0.2070
    Property(S): REINSTALLMODE = amus
    Property(S): ARPSYSTEMCOMPONENT = yes
    Property(S): REBOOT = Suppress
    Property(S): ALLUSERS = 1
    Property(S): SecureCustomProperties = ARPSYSTEMCOMPONENT;REINSTALLMODE;SHAREDADDINFOLDER;UC8DA920D5C41C42E0BF3187BA49984EE4
    Property(S): MsiLogFileLocation = C:\Users\mmazza\AppData\Local\Temp\MSI46b03.LOG
    Property(S): PackageCode = {496CC99A-E905-4C30-B3F0-14CB137CACAC}
    Property(S): ProductState = -1
    Property(S): PackagecodeChanging = 1
    Property(S): CURRENTDIRECTORY = C:\Users\mmazza\Downloads
    Property(S): CLIENTUILEVEL = 3
    Property(S): MSICLIENTUSESEXTERNALUI = 1
    Property(S): CLIENTPROCESSID = 1156
    Property(S): VersionDatabase = 200
    Property(S): VersionMsi = 5.00
    Property(S): VersionNT = 601
    Property(S): WindowsBuild = 7600
    Property(S): ServicePackLevel = 0
    Property(S): ServicePackLevelMinor = 0
    Property(S): MsiNTProductType = 1
    Property(S): WindowsFolder = c:\Windows\
    Property(S): WindowsVolume = c:\
    Property(S): SystemFolder = C:\Windows\system32\
    Property(S): System16Folder = C:\Windows\system\
    Property(S): RemoteAdminTS = 1
    Property(S): TempFolder = C:\Users\mmazza\AppData\Local\Temp\
    Property(S): ProgramFilesFolder = C:\Program Files\
    Property(S): AppDataFolder = C:\Users\mmazza\AppData\Roaming\
    Property(S): FavoritesFolder = C:\Users\mmazza\Favorites\
    Property(S): NetHoodFolder = C:\Users\mmazza\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
    Property(S): PersonalFolder = C:\Users\mmazza\Documents\
    Property(S): PrintHoodFolder = C:\Users\mmazza\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
    Property(S): RecentFolder = C:\Users\mmazza\AppData\Roaming\Microsoft\Windows\Recent\
    Property(S): SendToFolder = C:\Users\mmazza\AppData\Roaming\Microsoft\Windows\SendTo\
    Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
    Property(S): CommonAppDataFolder = C:\ProgramData\
    Property(S): LocalAppDataFolder = C:\Users\mmazza\AppData\Local\
    Property(S): MyPicturesFolder = C:\Users\mmazza\Pictures\
    Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
    Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
    Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
    Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
    Property(S): DesktopFolder = C:\Users\Public\Desktop\
    Property(S): FontsFolder = C:\Windows\Fonts\
    Property(S): GPTSupport = 1
    Property(S): OLEAdvtSupport = 1
    Property(S): ShellAdvtSupport = 1
    Property(S): Intel = 6
    Property(S): PhysicalMemory = 3325
    Property(S): VirtualMemory = 4304
    Property(S): AdminUser = 1
    Property(S): MsiTrueAdminUser = 1
    Property(S): LogonUser = mmazza
    Property(S): UserSID = S-1-5-21-823518204-1563985344-842925246-12804
    Property(S): UserLanguageID = 1033
    Property(S): ComputerName = RGPROWS1015
    Property(S): SystemLanguageID = 1033
    Property(S): ScreenX = 1024
    Property(S): ScreenY = 768
    Property(S): CaptionHeight = 22
    Property(S): BorderTop = 1
    Property(S): BorderSide = 1
    Property(S): TextHeight = 16
    Property(S): TextInternalLeading = 3
    Property(S): ColorBits = 32
    Property(S): TTCSupport = 1
    Property(S): Time = 11:16:10
    Property(S): Date = 4/16/2012
    Property(S): MsiNetAssemblySupport = 4.0.30319.1
    Property(S): MsiWin32AssemblySupport = 6.1.7600.16385
    Property(S): RedirectedDllSupport = 2
    Property(S): MsiRunningElevated = 1
    Property(S): Privileged = 1
    Property(S): USERNAME = d
    Property(S): DATABASE = c:\Windows\Installer\446fe3.msi
    Property(S): OriginalDatabase = c:\users\mmazza\appdata\local\temp\air5438.tmp\setup.msi
    Property(S): UILevel = 2
    Property(S): ACTION = INSTALL
    Property(S): ROOTDRIVE = c:\
    Property(S): CostingComplete = 1
    Property(S): OutOfDiskSpace = 0
    Property(S): OutOfNoRbDiskSpace = 0
    Property(S): PrimaryVolumeSpaceAvailable = 0
    Property(S): PrimaryVolumeSpaceRequired = 0
    Property(S): PrimaryVolumeSpaceRemaining = 0
    Property(S): INSTALLLEVEL = 1
    Property(S): SOURCEDIR = c:\users\mmazza\appdata\local\temp\air5438.tmp\
    Property(S): SourcedirProduct = {47FA2C44-D148-4DBC-AF60-B91934AA4842}
    Property(S): ProductToBeRegistered = 1
    MSI (s) (EC:04) [11:16:10:707]: Product: Adobe AIR -- Installation failed.
    MSI (s) (EC:04) [11:16:10:720]: Windows Installer installed the product. Product Name: Adobe AIR. Product Version: 3.2.0.2070. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Installation success or error status: 1603.
    === Logging stopped: 4/16/2012  11:16:10 ===
    I've tried to delete the HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.air\OpenWithProgids key, but I got the message "Cannot delete. Error while deleting key"

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