Mavericks mail hanging (spinning beach ball)

Since upgrading yesterday the Mail application is constantly freezing (spinning beach ball) and the only option is force-quit. Sometimes happend when I try to draft a new mail, sometimes when I read and email and sometimes on its own when I come back to my computer.
I can make it happen 100% of the time when I try toselect  Mail > Preferences
The dialog never comes up and I get the spinning beach ball.
Date/Time:       2013-10-24 04:09:07 -0700
OS Version:      10.9 (Build 13A603)
Architecture:    x86_64
Report Version:  18
Command:         Mail
Path:            /Applications/Mail.app/Contents/MacOS/Mail
Version:         7.0 (1816)
Build Version:   1
Project Name:    Mail
Source Version:  1816000000000000
Parent:          launchd [233]
PID:             5822
Event:           hang
Duration:        15.48s
Steps:           15 (100ms sampling interval)

Same problem. Tried everything. I've looked a lot of places and tried a lot of things- and logged nearly 15 hours of time with the highest level of Apple support and got nowhere. Even had them harvest my data logs and uploaded all of that.
Then I found a post on another messageboard that did it for me. Take a look at your:
username/Library/Mail/V2/MailData/Accounts.plist
Instead of being a few KB (as it should have been), mine was 40 MB with tens of thousands of duplicated Hotmail account entries.
I knew all of my mail settings, so I just trashed this file and relaunched the app, then manually added back all of my mail account settings via the mail interface.
Poof- no more issues. No Mail hang. No preference files launching and eating up enormous CPU and RAM. No problems whatsoever. Hope it helps you all too.
Note: this does not eliminate messages, only settings. So the fix takes all of 5 minutes if you remember your mail server settings.
Cheers.

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    After rebooting into Mountain Lion on my internal hard drive, I ran a complete series of hard drive maintenance utilities involving all the tools I have, including Disk Utility, Drive Genius, Disk Warrior, and Tech Tool Pro. All ran successfully and reported no problems. I then capped things by running iDefrag to eliminate file fragmentation and to optimize the volume. With several hours of labor invested in preparing the external hard disk, downloading Mavericks' installer, running the Mavericks installer, performing all the pertinent maintenance routines I could think of, and finally optimizing the volume, which has no other software on it besides the new Apple operating system, I restarted the Mavericks volume. I then took a fresh screen capture, selected it, pressed the space bar, and I still got that infernal spinning beach ball.
    I let it run for at least half an hour as I returned to watching a football game, hoping things would finally get cleared up. They did not. The ball still spun. I could not even get to the Finder to peek into the Force Quit command under the Apple icon. So, as originally condemned, I was compelled to hold down the power button to regain control of my computer, which this new, appropriately named operating system had wrested from me.
    Anyone having a similar problem? Anyone aware of a sure-fire solution, other than to avoid relying on this new operating system, which must be my policy until such glitches get fixed?
    At least you know now why I consider it unwise to install a brand new OS atop of one that has served you well.

    OK, it’s Wednesday now, late afternoon, following a long yesterday, spent exclusively on getting Mavericks installed, a day which continued well into night, approaching the sun rise, until I collapsed. No one can tell me that the Mavericks installation is without errors! Your mileage may differ, if you’re lucky. But if you had to go through what I just did, you’ll long for the days of System 7, when all you had to do was shove a half-dozen floppy disks into a floppy drive to get your Mac up and running without such angst.
    SHORT ANSWER:
    After many twists and turns that Apple should have foreseen and not inflicted upon customers, I finally managed to get Mavericks installed on my external Firewire hard drive.
    I did follow your lead, Baltwo, that the nature of the problem might lay in corrupt preferences files on the primary Account, but, as I attempted a couple of days, I modified your suggestion that I cherry-pick which plist files might be good vs. which might be corrupt, by deleting the whole **** account. A couple of days ago, my intuition told me that doing that was the wiser way to proceed;  today I felt compelled to do exactly that, because I had no other choice.
    The reasons I had to do that is elaborated upon below.
    LONGER EXPLANATION and DETAILS:
    As I explained in the message I composed on Tuesday morning, I felt so insecure that I did not obtain a well-functioning operating system that I had decided to start the installation all over from scratch.
    It took all day Monday to again use Disk Utility to securely erase the volume and prepare it for the new installation. When I tried to short-cut the process by doing a Quick Erase, the volume refused to accept the installation of Snow Leopard 10.6.3 from the DVD. On top of that, I again encountered difficulties in installing Snow Leopard from the DVD, because the installer just could not close the deal. The gauge runs up to the 99% mark, and it hangs there saying that it is “Moving items into place.” Sure, it is!
    I’m a patient guy, so I let the installer do its thing for about four hours while I watched the World Series game. (Yeah, Red Sox!) But by the time the game was over, so was my patience. I had to Force Power Off the Mac and restart it.
    Since I have no confidence in an operating system whose installer failed to do its job properly, I felt that I had to do more. Before I did that, though, I did a Google search to find out if my experience was unique. It is not! The forums are full of people who have complained about this very same hanging problem ever since the Snow Leopard DVD was released. Great, I thought. Now what do I do?
    I decided to the Apple support site and download the 1.x GB combo updater to Snow Leopard 10.6.8 in the hopes that the upgrade process would cure whatever issues cropped up during the incomplete installation by the DVD. After downloading that combo disk image, installing 10.6.8, restarting the Mac under 10.6.8, and getting all the software updates applicable to that version, a few tests, supplemented by a running a whole barrage of maintenance utilizes to fix permissions, repair the disk, rebuilt the directory, seemed to indicate that I did finally achieve a solid installation of Snow Leopard 10.6.8 and all its trimming.
    To save myself any future agony of having to go through this kind of winding road installation again, I used SuperDuper to create a disk image of the entire volume.  That disk image is stored on another Firewire volume, ready to burned at some future date onto a BluRay disc for safe-keeping and backup.
    With Snow Leopard safely installed on the volume and sporting one user Account, I was ready to use the Mavericks installer package that I had downloaded last Saturday, when I first began this process, to upgrade to Apple’s latest and greatest OS. Unfortunately, the installation process failed in the same way that the Snow Leopard installer failed. The installer just could not get over the hump of closing the deal. Once I got the installer started, I went to bed.
    Four hours later, the installer still had not completed its job, again getting to the 99% mark, and just hanging there. Again, I had to Power Off the Mac. Upon restarting with the Option held down, I elected to start up using the built-in Recovery feature.
    That seemed to work, but only sort of. I was able to get a Mavericks desktop, but the User account had absolutely no privileges to do a **** thing. It could not open its own Home folder to see what was in it. It could not complete the screen capture process, because I had no permission to save the picture anywhere, like on the Desktop.
    In System Preferences, I tried to increase the size of the cursor, but that failed. In Finder preferences, I tried to make the hard drives show up on the desktop, but that failed, too. I ran permissions in Disk Utility; that did no good. Nothing worked! I could not even change anything related to my User account, because I had no permission to do so. Imagine that: my only account was an Administer account to which I had no access. I would not have thought such a thing could be possible.
    I was caught in a loop, stranded on a Mobius Strip, walking on the wild side, surfing the waves of a brand new operating system corrupted by its own installation process.
    Not a good thing at all.
    Since the first installment had also resulted in a bizarre set of user accounts ending up with QuickLooks being declared the winner of a new account the system decided to create for me, I think it is reasonably safe to conclude that there is some kind of a bug, or flaw, in the Apple upgrade / installation procedure that needs some attention by Apple system engineers. None of this kind of stuff I have delineated at some length should be happening to anyone who owns a Mac.
    And, Baltwo, even though I had kept uppermost in my mind your suggestion about creating a new account merely to ferret out which preference files might be corrupt and which might be OK, I decided that I did not want to take any chances at all with this extremely messed User account, which had worked fine in Snow Leopard, but had somehow got corrupted during the upgrade. So, as before, I decided to (1) create a brand new Administrator account; (2) log out from the useless User account in which I had no privileges whatsoever; (3) log in with the brand new Adminstrator; and (4) delete that useless User account entirely, completely, and forever.
    At first, I was a little hesitant about deleting the first Administrator account that existed in my Users and Groups pane. I did not even know if such a thing could be done. So, I referred to my David Pogue reference books, and I did a Google search for “Delete Home User Mac” to see what others knew about this. Everyone described the standard way to delete an account; no one even mentioned any prohibition about deleting the original User account. So, I went ahead and deleted it, without encountering the slightest problem in doing so. I even followed up with before and after Terminal commands to see if that useless User account was truly gone, and it definitely went poof. Since I lacked permissions to create any documents at all within that former Home folder, getting rid of it was easy. I think that the System was just as glad to trash it as I was.
    Hopefully, whatever corruption occurred during the Mavericks installation and upgrade process was restricted to the preference files associated with that messed-up, original Administrator account so that I can begin exploring Mavericks with a perfectly pristine operating system. Before I start tweaking it or adding stuff to it, my next step will be to use SuperDuper to create a disk image of the entire volume, so that, in the future, I will have a clean set of system of file to install on this external Firewire volume, or on any other internal hard drive I choose to install Mavericks later on. A Bluray disc will contain that disc image for safekeeping when it’s time to remove it from the destination volume where it gets created.
    As to the tardiness of my reply, it is caused by the exorbitant amount of time—four days!—it took me to trek along this twisting, winding path of installing Mavericks, as well as a glitch in the mismatch of similarly looking User Names associated with similarly looking Apple ID accounts and similarly looking User Names associated with nearly identical Email Addresses that do not convert from one to the other, as, for example, mac.com does to me.com.
    As I learned from Apple Staff who responded to my report that I was being locked out of the Apple Discussions community, there are four pieces of information that must match up for each Apple ID account, and my data had slipped out of sync. Now I know why, during Apple’s changeover in the formatting of the Apple Discussions section, I lost all those “points” I had accumulated in helping others, not that I track such things, and I could not find where my previous discussions were.
    That’s also why I may be able to award anyone points for helping me in this thread, but I’m dialing in under the “other” Apple ID, not the one I used to create this topic. Close readers will observe the slight difference.
    Thanks a lot, Baltwo. You get the credit for pointing me in the right direction.

  • Can't seem to get rid of Spinning Beach Ball in Mail

    As someone else put it... it seems that Yosemite is Apple's VISTA.  Mail is fast becoming my most annoying App because clicking on almost any email seems to send the signal for the Spinning Beach Ball to appear.  Looking at activity monitor, it says that Mail is Not Responding, and then after a minute or two, the email finally opens.
    I'm thinking that perhaps Apple isn't testing Yosemite on older iMacs like mine, a circa 2007 (?) iMac7,1 identifier currently trying to run Yosemite OS X v.10.10.1 on my Intel 2.8GHz Core 2 Duo running 6 GB 667 MHz DDR2 SDRAM.  Mail is one issue, I'm also seeing Multiple IP Address issues.  I'm trying to purge EMAils especially those that have images in them... figure I'll part the images on a USB HDD, and delete all those actual emails.  Even that is tough because the minute I highlight
    Is there any fix for the spinning beach ball issue?
    Mike

    OK, here's my current Etrecheck.  Maybe somebody can decipher this and give me a clue on how to resolve my problems.  I should not that I no longer have Elgato's EyeTV but I'm unsure about the correct method used to remove software like this, especially if there's no uninstall program that completely removes any references to it.  I did run the activity monitor and it seems like Kernel Task (?) is at the top of the list (Shows 541.1MB now) all the time when I select the MEMORY column.  There's 6.0 GB installed, 5.96 GB Used, Virtual Memory 6.28 GB, Swap Used is 59.5 MB, App Memory 4.33 GB, File Cache is 910.4 MB, Wired Memory 666.9 MB, and compressed is 96.8MB.
    Problem description:
    Spinning beach ball when opening or responding to emails, web pages very slow to open, multiple computers using my IP address.
    EtreCheck version: 2.1.1 (104)
    Report generated December 7, 2014 at 2:19:38 PM EST
    Hardware Information: ℹ️
      iMac (24-inch Mid 2007) (Verified)
      iMac - model: iMac7,1
      1 2.8 GHz Intel Core 2 Duo CPU: 2-core
      6 GB RAM Upgradeable
      BANK 0/DIMM0
      4 GB DDR2 SDRAM 667 MHz ok
      BANK 1/DIMM1
      2 GB DDR2 SDRAM 667 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      ATI,RadeonHD2600 - VRAM: 256 MB
      iMac 1920 x 1200
    System Software: ℹ️
      OS X 10.10.1 (14B25) - Uptime: one day 23:48:17
    Disk Information: ℹ️
      ST3500630AS Q disk0 : (500.11 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted> : 210 MB
      Macintosh HD (disk0s2) / : 499.25 GB (150.13 GB free)
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
    USB Information: ℹ️
      YAMAHA composite_device
      Logitech USB Receiver
      Apple Inc. Built-in iSight
      MICRONET FANTOM DRIVE 2 TB
      S.M.A.R.T. Status: Verified
      EFI (disk1s1) <not mounted> : 210 MB
      Grafix-2TB (disk1s2) /Volumes/Grafix-2TB : 2.00 TB (1.92 TB free)
      Apple Inc. Bluetooth USB Host Controller
      Apple Computer, Inc. IR Receiver
    Firewire Information: ℹ️
      LaCie d2 quadra (button) 800mbit - 800mbit max
      S.M.A.R.T. Status: Verified
      EFI (disk3s1) <not mounted> : 210 MB
      1TB TimeMachine (disk3s2) /Volumes/1TB TimeMachine : 999.86 GB (10.50 GB free)
    Configuration files: ℹ️
      /etc/hosts - Count: 2
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Kernel Extensions: ℹ️
      /Library/Application Support/Roxio
      [not loaded] com.roxio.TDIXController (1.7) [Support]
      /Library/Extensions
      [not loaded] com.Logitech.Unifying.HID Driver (1.3.1 - SDK 10.8) [Support]
      /System/Library/Extensions
      [not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.14) [Support]
      [not loaded] com.elgato.driver.DontMatchAfaTech (1.1) [Support]
      [not loaded] com.elgato.driver.DontMatchCinergy450 (1.1) [Support]
      [not loaded] com.elgato.driver.DontMatchCinergyXS (1.1) [Support]
      [not loaded] com.elgato.driver.DontMatchEmpia (1.1) [Support]
      [not loaded] com.elgato.driver.DontMatchVoyager (1.1) [Support]
      [not loaded] com.keyspan.iokit.usb.KeyspanUSAdriver (2.5) [Support]
      [not loaded] com.prolific.driver.PL2303 (1.2.1) [Support]
      [not loaded] nl.bjaelectronics.driver.PL2303 (1.0.0d1) [Support]
      /Users/[redacted]/Downloads/LCC Installer-1.app
      [not loaded] com.Logitech.Control Center.HID Driver (2.6.0) [Support]
    Startup Items: ℹ️
      EyeConnect: Path: /Library/StartupItems/EyeConnect
      HP IO: Path: /Library/StartupItems/HP IO
      ProTec6b: Path: /Library/StartupItems/ProTec6b
      Startup items are obsolete in OS X Yosemite
    Launch Agents: ℹ️
      [loaded] com.adobe.CS4ServiceManager.plist [Support]
      [loaded] com.google.keystone.agent.plist [Support]
      [loaded] com.oracle.java.Java-Updater.plist [Support]
      [not loaded] com.thinkyhead.TabletMagic.plist [Support]
      [loaded] org.macosforge.xquartz.startx.plist [Support]
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist [Support]
      [loaded] com.adobe.versioncueCS4.plist [Support]
      [loaded] com.google.keystone.daemon.plist [Support]
      [loaded] com.oracle.java.Helper-Tool.plist [Support]
      [loaded] com.oracle.java.JavaUpdateHelper.plist [Support]
      [loaded] org.macosforge.xquartz.privileged_startx.plist [Support]
      [running] org.samba.nmbd.plist [Support]
      [failed] org.samba.smbd.plist [Support] [Details]
    User Launch Agents: ℹ️
      [loaded] com.adobe.ARM.[...].plist [Support]
      [loaded] com.divx.agent.postinstall.plist [Support]
    User Login Items: ℹ️
      iTunesHelper UNKNOWN (missing value)
      AdobeResourceSynchronizer UNKNOWN (missing value)
      Logitech Registration UNKNOWN (missing value)
      Logitech Control Center Daemon ApplicationHidden (/Library/Application Support/Logitech.localized/Logitech Control Center.localized/LCCDaemon.app)
      ConnectService Application (/Library/Application Support/ArcSoft/Connect Service/ConnectService.app)
      WDQuickView Application (/Incompatible Software/WDQuickView.app)
    Internet Plug-ins: ℹ️
      DirectorShockwave: Version: 11.0.3r472 [Support]
      Google Earth Web Plug-in: Version: 6.1 [Support]
      Default Browser: Version: 600 - SDK 10.10
      Flip4Mac WMV Plugin: Version: 2.4.1.4 [Support]
      OVSHelper: Version: 1.1 [Support]
      Silverlight: Version: 4.0.60831.0 [Support]
      FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 [Support]
      DivXBrowserPlugin: Version: 2.2 [Support]
      Flash Player: Version: 15.0.0.239 - SDK 10.6 [Support]
      iPhotoPhotocast: Version: 7.0 - SDK 10.8
      QuickTime Plugin: Version: 7.7.3
      AdobePDFViewer: Version: 9.5.5 [Support]
      O3D: Version: 0.1.42.3 [Support]
      JavaAppletPlugin: Version: Java 7 Update 71 Check version
    Safari Extensions: ℹ️
      Ultimate
      Wondershare Player-1
      ClickToFlash
      DivX Plus Web Player HTML5 <video>
    3rd Party Preference Panes: ℹ️
      Adobe Version Cue CS4  [Support]
      DivX  [Support]
      Flash Player  [Support]
      Flip4Mac WMV  [Support]
      Java  [Support]
      Logitech Control Center  [Support]
      Perian  [Support]
      TabletMagic  [Support]
    Time Machine: ℹ️
      Skip System Files: NO
      Auto backup: YES
      Volumes being backed up:
      Macintosh HD: Disk size: 499.25 GB Disk used: 349.11 GB
      Destinations:
      1TB TimeMachine [Local]
      Total size: 999.86 GB
      Total number of backups: 158
      Oldest backup: 2012-03-30 18:06:15 +0000
      Last backup: 2014-12-07 18:52:43 +0000
      Size of backup disk: Too small
      Backup size 999.86 GB < (Disk used 349.11 GB X 3)
    Top Processes by CPU: ℹ️
          13% Console
          10% mds
          5% WindowServer
          4% Mail
          2% Activity Monitor
    Top Processes by Memory: ℹ️
      425 MB Adobe Photoshop CS4
      232 MB Mail
      180 MB Finder
      161 MB softwareupdated
      161 MB Pref Setter
    Virtual Memory Information: ℹ️
      61 MB Free RAM
      2.82 GB Active RAM
      2.75 GB Inactive RAM
      702 MB Wired RAM
      12.87 GB Page-ins
      26 MB Page-outs
    Diagnostics Information: ℹ️
      Dec 7, 2014, 10:11:59 AM Pref Setter_2014-12-07-101159_Mikes-iMac-9.cpu_resource.diag [Details]
      Dec 5, 2014, 06:43:21 PM Adobe Photoshop CS4_2014-12-05-184321_Mikes-iMac-9.cpu_resource.diag [Details]
      Dec 5, 2014, 02:31:56 PM Self test - passed
      Dec 5, 2014, 02:18:49 PM Adobe Photoshop CS4_2014-12-05-141849_Mikes-iMac-9.cpu_resource.diag [Details]
      Nov 19, 2014, 02:53:27 PM Kernel_2014-11-19-145327_Mikes-iMac-9.panic [Details]

  • Spinning beach ball in apple mail

    Apple Mail now has the spinning beach ball after installing Yosemite. I repaired permissions with no change. Selecting emails causes brief to long freezes. Restarts do not help nor restrating Mail.

    Apple Mail now has the spinning beach ball after installing Yosemite. I repaired permissions with no change. Selecting emails causes brief to long freezes. Restarts do not help nor restrating Mail.

  • Spinning beach ball and e mail ****.

    Often I can't open e mails.  This can sometimes be corrected by closing out of the account and reopening.   Today I cannot open e mails, and I am getting that spinning beach ball. Won't go away, I can't access anything. Frozen like my 13 yo PC.

    From the Mail app choose Mailbox, then Rebuild. It may take a little while, but see if that does it.

  • Firefox always hangs. Spinning Beach Ball appears. Must Force Quit repeatedly. Have re-installed and refreshed with no change. How to fix?

    Every time firefox is launched, the spinning beach ball appears, sometimes immediately, sometimes within a minute or two, every time. Must force quit. I have re-installed Firefox and also have refreshed with no change. Unless this is fixed, Firefox is unusable. I am running OSX 10.9.5 on a 17" MacBook Pro.
    I cannot access any information through Firefox, because t always hangs.

    Could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: [[Troubleshoot Firefox issues using Safe Mode]].
    ''If Firefox is not running:'' Hold down the option key when starting Firefox.
    ''If Firefox is running:'' You can restart Firefox in Safe Mode using either:
    * "3-bar" menu button > "?" button > Restart with Add-ons Disabled
    * Help menu > Restart with Add-ons Disabled
    and OK the restart.
    ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh).
    Any less crashy?

  • Spinning beach ball of death on opening mail

    I've been using mail since i had my Mac OS X 10.4.6, however, when I updated to 10.4.9, as soon as i open the program, i get the spinning beach ball of death, making me force quit the application. basically, i cannot use my mail application!!!

    Quit the Mail.app and using the Finder go to Home > Library > Mail.
    Delete the newly created Mail folder.
    Move the original Mail folder from the Desktop back to the same location. Copy the original Mail folder and place the copy on the Desktop for backup purposes.
    Using the Finder go to Home > Library > Preferences > com.apple.mail.plist. Move the com.apple.mail.plist file to the Desktop.
    Note: Moving the com.apple.mail.plist file out of the Preferences folder will require re-entering all email account information when re-launching Mail.
    Launch Mail and if successful, decline any prompt provided to import mailboxes. After re-entering all email account information the same as before, the Mail.app should rediscover the existing account named folders and mailboxes at Home > Library > Mail.
    If this is successful, you can delete the copy of the Mail folder and the old com.apple.mail.plist file from the Desktop.

  • Transferring photos from camera or memory card causes iPhoto to hang up with the spinning beach ball - why

    Transferring photos from camera or memory card causes iPhoto to hang up with the spinning beach ball - why?  This happens only on a 5 year old iMac running 10.6.8.  It is a recent developmemt.  All other machines have no problen with the same card.

    I click on the send feedback everytime it pops up with the force quit, so they'er getting it.
    That sends a crash report. Its doubtful that these are ever seen by a human being, but more likely datamined. Sending feedback reaches an actual person.
    My guess from yourdescription is that the portion of the OS (note, OS, not iPhoto) that manages the importing process is what's crashing.
    Regards
    TD

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