Mavericks Mail Import- Index Corrupted (Solution)

If you have updated to Mavericks and are unable to import your existing mail, are getting a "Your Mail Index has been corrupted" message or similar (I did not take a screen shot), you will need to do the following.
1. Make a backup of your ~/Library/Mail/ folder. IF YOU DO NOT, YOU WILL LOSE ALL YOUR MAIL.
For some reason, there are protected files, I used terminal to make a backup.
sudo zip -r ~/Desktop/Mail.zip ~/Library/Mail
Will make a backup zip on your desktop.
2. Copy the ~/Library/Mail/ folder to the Desktop or other folder. This will be needed in a minute.
3. Delete everything in the ~/Library/Mail/ folder.
4. Delete the Envelope Index file in the copy you made.
5. Delete the V2-temp folder in the copy you made. (The exact name might be different, but starts with V2.
6. Open Mail. Your existing accounts and most of your preferences should be saved.
Now you can get your old mail back.
7. Go to File -> Import. Choose Apple Mail. In the window that opens, go to the copy of the folder you made in step 2.
Everything should be selected. Click Import (or Continue).
Once it is done, all your old mail should be in the Import Folder, organized as before. There might be a duplicate folder named "Messages" in every subfolder. These are duplicates, and can be erased.
Once you made sure everything has been copied, you can delete the copy on the desktop and the backup zip you made. I suggest keeping it just in case.

Deleting the Envelope Index and some other files has helped me in the past and it did help partially here: Mail started again, but only after I had removed all Mailboxes form the v2-folder.
The IMAP Accounts rebuilt just fine (loading Mails from the Server).
However, when I tried importing local folders Mail would sometimes import E-Mails and not at other times.
Especially with large (25000 Mails and counting) and nested folders - Mail seems to import very unreliably. It stops after a short while (far too short) and claims it has imported it all to a folder "imported … {some number}".
However the folder an therefore the mails are not there! Not in Mail, not in the Finder (below v2).
I also tried importing subfolders (below a folder.mbox), but Mail wouldn't let me.
I also noted from some imported mails, that Mail did not display them correctly, showing raw message content instead of inline images etc.
Apple, please fix this.
64bit issue with the database?

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MAIL: The upgrade failed - error occurred during upgrade. launching Mail Import assistant to repair damaged index did not work

After installing Yosemite, the Mail required an upgrade. the upgrade was completed but resulted in a message: The upgrade failed. error occurred during the upgrade, check continue to launch Mail Import Assistant.
This resulted in an instruction: Your mail index has been damaged. To repair it quit mail. Mail will repair index next time you open mail.
Following this instruction resulted in the same failure message being repeated continuously.
How do I proceed to upgrade the Mail app.?

If doing as the alert directs (relaunching Mail) has no effect, see below.
The new version of Mail stores its database in a different format than the old one, so the database has to be converted before Mail can use it. Sometimes the conversion fails because the old database is corrupt. The easy way to recover is to discard the old database and start afresh. You can do that without losing any messages, provided that:
☞ All your incoming mail accounts are on an IMAP or Exchange server
☞ You store sent messages on the server
☞ You don't have any "On My Mac" mailboxes
Most well-known independent mail services such as iCloud and Gmail are based on IMAP. On the other hand, ISP-hosted mail services almost always use POP. If your ISP is one of your mail service providers (or the only one), you probably can't use this procedure. Ask for further instructions in that case.
If you know that the conditions above are satisfied, continue as follows.
Quit Mail if it's running. Back up all data.
Open the Library folder in your home folder by holding down the option key and selecting
Go ▹ Library
from the Finder menu bar. Inside it is a subfolder named "Mail." Move that folder to the Desktop. You're not moving the Mail application; you're moving a folder named "Mail."
Open the Internet Accounts pane in System Preferences and recreate your mail accounts other than iCloud with the same settings as before. To recreate an iCloud mail account, all you have to do is open the iCloud preference pane and check the box marked Mail.
Launch Mail. If all goes well, your mailboxes should be restored automatically. The messages will be downloaded from the servers, so it may take a long time if you have very large mailboxes. Some people have mailboxes in the gigabyte range, and that may be a problem if your bandwidth usage is metered.
If the mailboxes are created successfully, you can delete the folder you moved to the Desktop. You may have to recreate your Mail rules, signatures, and custom stationery. If it's very important to you not to have to do all that, ask for instructions before deleting the folder.

Is there a way to import Outlook 2010 emails to Mavericks Mail without 3rd party software?

I'm hoping that there is a fairly straight-forward way this can be done.
My friend has just purchased a MacBook Air with Mavericks operating system. This is her first Mac and she needs to get all her old business emails onto her new MacBook.
She paid for '1 on 1' Apple support and had a session with an 'expert' yesterday - taking along her old PC laptop in the hope that he could help her. He basically told her she should 'start a new life using Mail'. This is not what she needed to hear.
I'm using Mail version 5.3 on my 5 year old MacBook with OS X 10.7.5. I don't want to give her incorrect advice but my version of Mail allows one to Import mailboxes but not, unfortunately, it would seem emails from Microsoft programs for the PC.
My question is this -
Once she has created an Outlook Data File (.pst format) is there a way she can convert this to .mbox format so that the data can be imported into Mavericks Mail without the use of third-party software?
I'm sure that she's certainly not the first person who has faced this situation but, from the attitude of the (less than helpful) Apple help person I fear that the answer may not be yes.
Cheers
Tricia

Patricia Henwood wrote:
Do you know where she should look on her Outlook program to find this out? She hasn't started using Mail yet because she hasn't been able to transfer her emails - so she's still sending/receiving emails from her laptop PC.
No idea, I try not to have anything to do with Outlook except provide a way out of it for the sensible. But aren't you an Outlook user?
Here's the link to the site I found -
http://www.outlooktomail.com/buy-now-for-mac/
That should be fine, it is the same as the one in the Mac app store (which would be the preferred version to use)
My 'help' situation is a little worse than it would first seem - we're in different countries (very grateful for Viber) - her attention span for matters technological is rather short so I'm trying to make everything as painless as possible - and yes, she has backups of her backups so all should be well in that regard.
Thanks so much for your help.
Tricia
You're welcome.

Why does Maverick mail no longer search properly? I used to search for a name and it would find it in All mailboxes. Now it sometimes works, but mostly not. Any solutions?

Why does Maverick mail no longer search properly?
I used to search for a name and it would find it in One or All mailboxes. Now it sometimes works, but mostly not. Any solutions?

I would like to add that Comcast is my internet provider. Perhaps that is part of the issue although the Connection Doctor confirms the mail box is connecting to the internet. No other function processes when Connection Doctor program is used to find the source of the issue. I have read forum posts but am unable to find a way to get my Apple mail to be delivered to my computer. It worked fine up until I chose to transfer mail to the Cloud. My mail account is a .mac account.
Still hoping someone out there can help me.
thanks,
anne

Mavericks: Mail uses 100% cpu

Since the update to Mavericks Mail app uses more than 50% of cpu as long as it is running (temperatur of CPU is about 85 °C, fan about 6000 rpm). Yesterday it discharged fully charged battery in 1,5 hours (normally lasts about 4 hours). Has anyone a solution?

Deleting the envelope index files and reindexing the messages did not help in my case. 6 hours later, CPU usage by Mail is still at 100% - independently of whether there is a network connection or not. With network connection the activity window provides no indication that Gmail/IMAP folders are repeatedly synchronized. There is also no indication that spotlight is updating index files, as md* processes are close to 0 % CPU usage.
Sampling the Mail process for 3 seconds with 1 millisecond of run time between samples (1984 samples in total), shows where the time is used:
    1984 RunCurrentEventLoopInMode (in HIToolbox) + 226 [0x7fff8c04af0d]
      1984 CFRunLoopRunSpecific (in CoreFoundation) + 309 [0x7fff88895275]
        1607 __CFRunLoopRun (in CoreFoundation) + 1525 [0x7fff88895aa5]
        ! 1607 __CFRunLoopDoTimers (in CoreFoundation) + 298 [0x7fff8894b76a]
        !   1607 __CFRunLoopDoTimer (in CoreFoundation) + 1151 [0x7fff888da25f]
        !     1607 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ (in CoreFoundation) + 20 [0x7fff888da724]
        !       1603 __NSFireDelayedPerform (in Foundation) + 333 [0x7fff8ea07c57]
        !       : 1124 ??? (in Mail) load address 0x106003000 + 0x8c7f2 [0x10608f7f2]
        !       : | 944 ??? (in Mail) load address 0x106003000 + 0x8d5e4 [0x1060905e4]
        !       : | + 431 ??? (in Mail) load address 0x106003000 + 0x17d31b [0x10618031b]
        !       : | + ! 424 ??? (in Mail) load address 0x106003000 + 0xdaa83 [0x1060dda83]
        !       : | + ! : 424 ??? (in Mail) load address 0x106003000 + 0xdad6b [0x1060ddd6b]
        !       : | + ! :   85 ??? (in Mail) load address 0x106003000 + 0xdafc1 [0x1060ddfc1]
I'm afraid there is no other option than hoping for further bugfixes from Apple...
It is a great shame that Apple's quality control did not discover the severe errors in an application that is so important for many customers. Did Apple's business administration, while pushing for quick solutions, prevail against engineers? Well-known high-tech companies have perished from this (epidemic) disease.

Mavericks Mail Inexplicably Stops Retrieving Email

It doesn't matter if I set the preferences to check automatically, every 1 minute, every 5 minutes, etc. Mail just stops retrieving, and even more aggravating is the fact that the Activity monitor runs at the specified interval, implying that my mail is being checked. And yet, if not for checking my email on my iPhone, I'd think everything was fine, it's just a particularly slow day. When I see that in fact I've gotten a number of emails, I check my Mavericks Mail manually, and still nothing comes in. It's only upon deactivating all my accounts and then reactivating, or quitting the app and then restarting that I get all the mail I've already gotten on my iPhone. This is pretty infuriating, as I get caught up in my work and forget that my Mac Mail is "moody."
I'm running Mavericks 10.9.4 and Mail 7.3.

You may be affected by the bug, but this is the first time I've heard that it affects some accounts and not others.
Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Set up one of the affected accounts while logged in as Guest. Test. Don't open any messages. Just see whether they're retrieved.
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

Mavericks Mail messages hidden?

A website has sent me an auto email to reset a password 3 times today. Each time I hear the message alert but cannot find the message anywhere. I'm using Mavericks Mail, the address is [email protected] so this isn't a Gmail issue. There are no rules on the account. The search tool doesn't find the message plus it isn't showing in iCloud. Has anyone else had this problem? Are there any solutions you could recommend?

I've seen blank messages tied to Spotlight issues. I suggest that you delete all Spotlight cache files and let Spotlight build a new index.
HOW TO RE-INDEX YOUR SPOTLIGHT CACHE FILES
Option 1)
From the Apple menu, choose System Preferences.
* Click Spotlight.
* Make sure Messages & Chats is checked under the Search Results tab.
* Click the Privacy tab.
* Drag your drive to the list. Wait a couple of minutes.
* Remove the item you added.
* Spotlight will re-index the contents of the item you initially dragged to the list.
Option 2)
Copy the text below and open Terminal (in /Application/Utilities). Paste the code into the Terminal window at the prompt.
sudo mdutil -E /
You will be asked for your administrator password (and if you've never used the sudo command you'll need to accept the warning presented). When you type your password, it will look like nothing is being typed. That's normal. Once you've typed your administrator password, press Return.
This will completely remove the Spotlight index and force a new one to be created. Probably not necessary, but I would immediately quit Terminal and restart your Mac.
Option 3)
This option also allows you to reset permissions on your files where Disk Utility only corrects Apple files.
Use OS X Recovery Disk Assistant to reset Your files and folder permissions
SUMMARY:
Depending on your Mac and the contents of it's hard disk, re-indexing may take several hours. Doing this overnight is a good option if you have a large drive.
You can tell if it's still in progress by simply looking at the Spotlight menu: There's a blinking dot in the middle of the magnifying glass while indexing is occurring. You can also open Activity Monitor in Applications/Utilities and type in md in the search filter.
Until this process is finished, Spotlight won’t know the contents of your disks.

How can I transfer all my files from Mavericks Thunderbird to Mavericks Mail

How can I transfer all my files from Mavericks Thunderbird to Mavericks Mail?
Bonjour,
C'est ma première intervention aussi je ne sais pas si je peux m'exprimer en français.
Je tente!
Lors du passage à Maveicks, j'ai basculé sur Thunderbird car je ne souhaitais pas utiliser POP mais Mail ne le permettait pas (du moins je n'ai pas réussi)
Aujourd'hui, je souhaite revenir sur Mail et, pour celà, je dois rapatrier toutes mes données de messagerie depuis Thunderbird.
J'utilise Imap et, pour gérer ma messagerie, j'ai créé des boîtes aux lettres dans Local Folsders
Le passage par Eudora ne fonctionne pas avec Mavericks.
L'import de boîtes aux lettres depuis Local Folders de Thunderbird (via le menu Fichier) ne permet de transférer qu'un seul courier par boîte aux lettres de Local Folders. Et c'est ce qui m'empêche de passer à Mail.
Merci d'avance pour votre aide.

iPhone: Transferring information from your current iPhone to a new iPhone

Mail constantly indexing Gmail account.

Ever since I upgraded to Snow Leopard, and now Lion, Mail constantly indexes my Gmail IMAP account which causes me to get locked out of Gmail for a day. I don't know why this is happening. I've tried to delete the index file, delete and re-add the account, nothing works.
Any ideas?

Did you find a solution for your issue? It sounds like an issue with the SMTP server settings for that email account. If you still haven't resolved this issue, feel free to look at the directions I wrote for another post:
https://discussions.apple.com/message/20345791#20345791
Good luck!

Mail service keeps corrupting.

Hello all,
My mail service keeps corrupting on my PowerMac running Mac OS X 10.3 Server.
I have reinstalled my server 3 times due to this problem.
Any one else having the same problem?
any solutions?
Thanks,
Chris

In addition to Alex's request for logs, and more info- I would point out that you are TWO major revs behind. I bet the downtime is worth more than the 499 upgrade (the 10 user limit applies only to filesharing). Give tiger or 10.5.1 a try.
It rarely makes sense to troubleshoot something thats already been fixed by Apple.
my $.02
Sean

After upgrade to Mavericks mail is crashing when I try to search for an email in a mailbox

After upgrading to Mavericks, mail is crashing when I enter a sender name in the search box to search for emails from that person.

https://discussions.apple.com/message/23512376#23512376
re index
search not working so well: Try this: Quit Mail > then > Move ~/Library/Mail/V2/MailData/Envelope Index to the desktop > Re-open mail and see if that fixed it
some are recommending above

Since upgrading to Mavericks, Mail is extremely slow to load preview pane or show email when mailbox is double-clicked. Is this a known issue?

Since upgrading to Mavericks, Mail is extremely slow to load the preview pane or show email when mailbox is double-clicked. Is this a known issue? Or is there a solution to this issue?

Hi AngieLynch,
Thanks for visiting Apple Support Communities.
It sounds like you're seeing some unexpected behavior in Mail.
Before troubleshooting on your computer, I'd strongly recommend backing up your data to an external hard drive with Time Machine, if you haven't already. This article can help with setting up Time Machine:
Mac Basics: Time Machine backs up your Mac
http://support.apple.com/kb/ht1427
Next, try creating a new user account on your computer. You can add your email account to Mail in the new user account. If Mail is more responsive in the new user account, then Mavericks is working fine and the behavior is caused by conflicts in your own Mail or user account.
These articles walk you through creating a new user and setting up Mail:
OS X Mountain Lion: Create a new user account (applies to Mavericks, too.)
http://support.apple.com/kb/PH11468
Configuring Mail for your email account
http://support.apple.com/kb/HT1277
Best,
Jeremy

With maverick Mail won't let me search at all. Anyone able to help?

With my new powerbook came Maverick. Now mail won't let me search at all. Can anyone help me solve this please?

I have exactly the same problem. I received an important mail just two days ago and search doesn't even find it. Flagged mail no longer works either, so it's nigh on impossible for me to find my mails to respond to later. It's accurate to say that to me, in general Mavericks Mail.app is no longer a useful mail tool since it utterly breaks my mark-for-later-response workflow.
What's worse is that this is a massive regression. This all used to work fine. It's somewhat upsetting that I can use my four-year-old Apple laptop to effectively use email and yet my brand new one is useless. With "progress" like this, how can Apple expect brand loyalty?
EDIT: In case any Apple people read this, I am using a Google Apps mail account.
Message was edited by: redpola

How To Fix Mavericks Mail Unable To Connect Error

Mavericks Mail.app stopped being able to authenticate to any IMAP or POP mail servers -- my own OS X Server.app, iCloud, Gmail, etc. iOS clients could connect just fine, and I see that many, many others are having this problem as well. I solved this, but essentially by throwing in the towel and using these posts to bring Mavericks Mail and the login Keychain to their factory settings.
The following worked for me, and blowing away the Mail settings and Keychain were both necessary. If anyone has a less drastic solution, please post it. Make sure you backup any necessary certificates or messages before wiping this all out.
sudo rm -fr ~/Library/Caches/com.apple.mail ~/Library/Saved\ Application\ State/com.apple.mail.savedState* ~/Library/Application\ Support/AddressBook/MailRecents-v4.abcdmr* ~/Library/Containers/com.apple.mail ~/Library/Mail ~/Library/Preferences/com.apple.mail*
Keychain Access>Preferences>Reset My Default Keychain
I also used Disk Utility to fix permissions and did a safe boot to clear out a bunch of cache, though these steps didn't fix this specific problem.

I posted too soon -- this problem reappeared. Per this article and Apple support page, luckily a simple rekerberization of the OD Master fixes the problem. My fingers are crossed that it stays fixed.
This worked:
sudo touch /var/db/openldap/migration/.rekerberize
sudo killall PasswordService
# start Server.app, restart Mail

Mavericks Mail won't send login information to IMAP server

I am having a problem with Mavericks Mail not connecting to the Dovecot IMAP server. There appears to be many posts about similar problems, but none have the exact symptom I’m seeing.
Mail appears to not provide login information to any of my IMAP accounts. The iPad, iPhone, and Thunderbird on the same Mac all work with the same credentials. Just Apple Mail on the Mac fails. It fails for all user accounts on the same Mac. This has been a problem for a long time.
Connection doctor seems to indicate Mail is not sending login information. In fact, connection doctor shows the only thing working is the smtp server that doesn’t require a login. Everything else fails.
I’ve rebooted the Mac and the mail server.
I’ve repaired disk permissions.
I’ve recreated the account.
I’ve create a brand new account.
I’ve removed cache files.
I’ve re-indexed mail files.
Nothing works.
Here is the relevant connection doctor log:
INITIATING CONNECTION Jul 24 19:59:13.847 host:**********.*****.*** -- port:993 -- socket:0x0 -- thread:0x608000868640
CONNECTED Jul 24 19:59:13.939 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:**********.*****.*** -- port:993 -- socket:0x6000002d97c0 -- thread:0x608000868640
READ Jul 24 19:59:13.939 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:**********.*****.*** -- port:993 -- socket:0x6000002d97c0 -- thread:0x608000868640
* OK Dovecot ready.
WROTE Jul 24 19:59:13.939 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:**********.*****.*** -- port:993 -- socket:0x6000002d97c0 -- thread:0x6080002687c0
1.20 CAPABILITY
READ Jul 24 19:59:13.940 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:**********.*****.*** -- port:993 -- socket:0x6000002d97c0 -- thread:0x6080002687c0
* CAPABILITY IMAP4rev1 SASL-IR SORT THREAD=REFERENCES MULTIAPPEND UNSELECT LITERAL+ IDLE CHILDREN NAMESPACE LOGIN-REFERRALS UIDPLUS LIST-EXTENDED I18NLEVEL=1 AUTH=PLAIN
1.20 OK Capability completed.
WROTE Jul 24 19:59:13.944 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:**********.*****.*** -- port:993 -- socket:0x6000002d97c0 -- thread:0x60800046e080
2.20 AUTHENTICATE PLAIN
And the relevant Dovecot log entries:
dovecot: Jul 24 19:59:13 Info: auth(default): client in: AUTH 1 PLAIN service=imap secured lip=***.***.***.*** rip=***.***.***.*** lport=993 rport=60869
dovecot: Jul 24 19:59:13 Info: auth(default): client out: CONT 1
dovecot: Jul 24 19:59:13 Info: imap-login: Disconnected (auth failed, 1 attempts): method=PLAIN, rip=***.***.***.***, lip=***.***.***.***, TLS
I believe the “WROTE” log line in Mail cooresponds to the “client in” line in Dovecot. The next line is a continuation going back to Mail. But, Mail never seems to read or process it. When Dovecot gets a successful login from Thunderbird, the login credentials were displayed in the log with another “client in” line.
Here is what I am using:
OS X 10.9.4
Mail version Version 7.3 (1878.6)
Dovecot version 1.1.7
Where do I go from here? Has anyone seen this symptom before? How do I get Mail to send credentials to an IMAP server?
Thanks from a first time poster !

Try MD5 as the authentication method.

Mavericks Mail Import- Index Corrupted (Solution)

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