Mavericks upgrade Xerox C2200 Print issues

Previous templtes and options on 10.9 setup to print envelopes on the bypass tray on my C2200, upgraded to Mavericks and now envelope printing on the bypass tray printing 90 degrees out. Preview looks fine as it always has before clicking print. Using the Xerox Driver 4.0

Thanks Carolyn, Xerox support site has to be the slowest in the world... The OS X driver is older than the OS X 10.8 driver, 26/8/2011 vs 29/5/2013, though if you click view other drivers on either you get access to an updated driver dated 26/9/2013... Updated driver hasn't helped.

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Firmware upgrade?? Printing Issues?? HP Designjet Z6100ps

I have a Designjet purchase as a demo in 1/2008. The last firmware upgrade that is currently installed is GG-GG_9.0.0.4. I am having printing issues where it prints about 4" of my prints from Apogee Printdrive (which comes from a windows computer) and then wants a restart with the firmware error code. Prints from the MAC are fine and will go straight thru. I have tried multiple firmware upgrades (the latest is GG-GG_11_00_00-2_mvl40-x86-opt_B.dmg) and it is all invalid. After a week of trial and error and trying different upgrades from different computers I am at my whits end. We print to the this printer presslayouts to look at before plating for press. Printing Banners from the MAC is no problem. Anyone have any suggestions. And of course, warranty and service is nill.

I am linking you to the the Designjet forums below. Please just repost your question their it will have better chance of getting answered.
Designjet forum

10.7.2: Xerox 8560N Printing Issue (xerox v2.0.9)

I upgraded to Lion 10.7.2 yesterday and I have been printing to my Xerox Phaser 8560N before and after the upgrade.
I went to Xerox and found that they had a new printer driver for OS/10.7 (xerox version 2.0.9) so I installed it. After that, printing in any application (Mail, Safari, InDesign, PhotoShop, Preview, &c.) would cause that program to freeze. Removing the Xerox printer completely and printing to my Epson would cause no issues.
My solution was to revert back to the Xerox Driver specifically mentioned for OS 10.6
Everything prints fine now and no freezing on print command.
I hope that this will help someone.

I had the same issue. Spent a LOT of time with Apple support (at least they try to help!!! Even when it is not their problem!!!). Calls to Xerox...wew! Hope your [insert forgeign language here]-to-English translating abilities are good. Also plan to wait on hold. In the end they say uninstall and reinstall the drivers. Ummm...did that many times bud! Then they say contact Apple because Apple is having problems with printing on 10.7 with many brands of printers. I said...tried that bud...its not their issue, its yours (Xerox's). I gave him option #3...throw the printer off the balcony. He could not endorse that option!
OK, so like the above said...
1)     Unistall printers (go to system preferences and use the minus sign)
2)      go to the Xerox driver website. Download the 10.6 driver from 2009. I know the newer one from 8/11 says for OSX 10.5-10.8. Trust me.
3)     If your printer is on a network and you are having trouble finding it and Xerox's wonderful (cough cough) Walk-Up Technology fails you...PLUG TH PRINTER IN DIRECT (ethernet to ethernet in my case)
4)     Try to reinstall
5)     Unplug Printer and plug back into router.
6)     Double click on the 10.6 driver you downloaded again and this time it will find/discover the printer.
7)     PRINTS FAST JUST LIKE BEFORE!!!!!!!!!!
Patrick M. Truhlar
Patrick Truhlar

V10.1.5 upgrade - Adobe PDF printer issues - font embedding

Hi,
Accepted the 10.1.5 (Acrobat Standard) upgrade. Have started having "Adobe PDF" printer failures with MS Outlook 2010: Font embedding issues.
Is there a setting somewhere I need to tweak to tell it to substitute with another font when it runs into licensing issues?
I've re-installed CutePDF as a workaround, but would prefer to use the Adobe printer.
save-as-filename.log:
"%%[ ProductName: Distiller ]%%
%%[ Error: LucidaSans cannot be embedded because of licensing restrictions. ]%%
%%[ Font vendor (B&H) does not permit this font to be embedded in PDF. ]%%
%%[ Error: invalidfont; OffendingCommand: xshow ]%%
Stack:
500
/l
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%"
Regards,
JD

In the settings file you should be able to set to continue even if the embed fails. In that case, I think you will simply have the PDF without the one font being embedded. You can also set to never embed it in the settings file (if you can find it on your system).

Color Printing issue on Canon MP600 Printer and Mavericks upgrade

I realize that some people have been having problems scanning with the new upgrade on their printer, however, I am have trouble printing in color with the new Mavericks upgrade. Black and white is fine, but if there is any logo or color fonts, they are distorted. How do I go about fixing this?

I too was having the same issue where I was unable to print in color on my MP600 with Mavericks. It printed incorrect font, colors and distorted the size and placement on page . I followed the above instructions to download the MP600R via the Canon UK website and it has solved my problem.
If anyone is as computer illiterate as I seem to be: After downloading the MP600R driver and installing it, I went to System Preferences>Printers and Scanners> delete the printer currently listed>add a new printer and select the MP600R from the list of software to choose.
I have yet to delete any software/driver files related to the old printer, so I was able to correct the problem simply by downloading the new driver, deleting the current printer, and adding a "new" printer selecting the MP600R.
So happy it is now resolved as this has been driving me crazy for months!

Upgrade to Mavericks causing printer issue

Hi,
I finally made the upgrade to Maverick and now my printer/scanner won't work. Help!! I have the HP Officejet Pro 8500 All-in-one

Well no luck so far. When I get to the point that it asks to "add" a printer, it doesn't allow me to do it. Nothing comes up so I can't move forward.
Donald, what is an Open Source Printer Driver? I am unfamiliar with this and wouldn't even know how/where to begin!!
Help!!!!

Creating a pdf after upgrading to mavericks/cannot communicate with printer.

i recently upgraded to mavericks. i have office 2011 installed. when i am trying to create a pdf in word, i get an error message that says word could not communicate with the printer. however, if i print something it works. this does not happen with any other program. this did not happen before upgrading to mavericks. help? thanks!

Hello waveaflag
The printer drivers may need to be updated since your update to OS X Mavericks. Check out the article below for general troubleshooting for issues with printer issues. You may just need to remove and add the printer back using System Preferences > Printers & Scanners.
Troubleshooting printer issues in OS X
http://support.apple.com/kb/TS3147
Regards,
-Norm G.

Xerox, Win 7, Adobe printing issues

HELP...2 New computers are Windows 7 with CS4 premium on one and CS4 Standard on the other
PROBLEM: None of our Adobe files will print correctly to our 2 Xerox printers (7750 and 6350). Even though page layout is correct the documents are printing extremely reduced. We have downloaded and installed the Windows 7 Drivers from Xerox -- but this did not correct the problem. Also it is only the Adobe products (All) that don't print correctly. Big problem for a small design firm.

PLEASE!!!! Is there anyone I can talk to about our problem with CS4, Windows 7 & and Xerox print issues. The Adobe software is the only one that seems to have a problem printing and since replacing our Xerox printers (7750, 6350) is not currently an option, I need a resolution.
We are a small design firm and I have 4 licenses for CS4. We generally upgrade every other version -- which means we would be investing in CS6 when it is released. I know we are small potatoes in the Adobe world, but this is business and I can't imagine (just looking at all of the threads online), that someone is not working to find a fix for this.
We have downloaded and installed the latest Win7 drivers for both printers. This did not resolve the issue.
HELP -- This is very frustrating. Right now we are saving everything as JPEG files to print -- not a good solution for a graphic design firm.
Kim Boston
BCi Creative
509-465-9775

Mail Issues since maverick upgrade

Since upgrading to Mavericks I have been having the several issues with Mail. The are as follows:
Scrolling is available intermittently or not working at all (using Magic Mouse)
Problem: Scrolling works for a while when using mail, then stops working. I have to click on the side bar to go up and down on all scroll screction within mail. This issue only resolves when quitting Mail, and sometimes will only work again when shutting down and restarting my iMac.
Scrolling on folders withing the main body of my iMac also stop working from time to time and only resolves when force quitting finder, or restarting my mac (or somethime shutting down and restarting the mac).
Email address pull down menu does not close down
Problem: When typing an new email and selecting an outgoing address the pull down menu appears, but once an address is chosen using the mouse curser the pull down menu remains on screen and does not close down automatically. I can not close it with teh mouse curser and have to use the keyboard (return or tab buttins) to close down the drop down address menu. It used to close down prior to Maverick upgrade. The pull down menu remains on screen blocking access to the CC and Subject sections.
Saving Mail attachments to desktop folders does not work.
Problem: Saving attachements from mail does not work at all using the drop down menu within mail. The process of using the save attachments menu within mail seems to work, but when you go to the folder after using this process, the item or items have not been saved.
Click and drag is the only way to move attahcements from mail to desktop folders now.
Mail will not quit automatically when shutting down Imac
Problem: When shutting down my iMac, mail will no longer quit automatically and prevents the shut down. Once shut down has been selected, Mail will no longer quit and I have to use Force Quite to shut it down.
Would welcome suggestions on how to resolve these issue.

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

After the new 10.9.2 Maverick upgrade, my Photosmart C4480 3 in 1 printer can not scan and save the file to desktop or documents. You can only see the image in the print preview area. Does anyone know how to fix this or when a fix will be out?

After Aple support downloaded the new 10.9.2 Maverick upgrade on my MacBook Air, my Photosmart C4480 3 in 1 printer can not scan a document and load the file on to my desktop or document file. (You can see the doc image in the preview but it doesn't save it.) Does anyone know an Apple fix for this or when the fix will be out? After hours of trying reloading, and the usual fixes, etc. Apple told me to call HP, and HP told me they don't support Mac. It does not seem honorable of Apple to put out an upgrade and not tell people it will destroy their scanning ability, and that the only thing to do is to buy another printer/scanner.

Have you tried using Applications/Image Capture to scan.
Vuescan often works.
VueScan
VueScan FAQ

We run an iMac 3.4 GHz I7 for our church worship service; we haven't upgraded to Mavericks because we heard about issues with multiple screens crashing. Has this issue been resolved? Thank you!

We run an iMac 3.4 GHz I7 in our church worship service; we have front screens and a stage display monitor ; we haven't upgraded to Mavericks because we heard about issues with multiple screens crashing. Has this issue been resolved? Now that we are 2 upgrades behind, I'm getting little concerned. Thank you!

Oh, well that was a whole other kettle of fish:
Oh the G4 I attempted to install iLife '08 before Lepoard was available. About the only thing that installed cleanly was iPhoto. I ended up reinstalling everything back to iLife '06, and then upgrading back to the current stable version of the iLife '06 version. I didn't attempt a reinstall until after I upgraded to Leopard.
When I did reinstall, I made a iLife '06 folder, copied all iLife apps into it, and upgraded. Seemed to work, except for the part where iMovie gets left behind and iDVD is only mostly functional.
When I installed on the other 2 machines, it was after installing Leopard and all upgrades. On those 2 machines, I didn't bother with the copy, I just moved everything to the iLife '06 folder I created, and did a fresh install.
I didn't have to do anything with the iPhoto Libraries, that I can recall.
I always do an upgrade, never an archive and install. I've never had a problem with this back to 10.1 or 10.2.

Since upgrading to Mavericks, my Canon MP980 printer no longer works. I've tried deleting the printer and adding it again. the process ends with my mac saying the software is not currently available from the software update server.

Since upgrading to Mavericks, my Canon MP980 printer no longer works. I've tried deleting the printer and adding it again. I've downloaded the driver software from Canon. My Mac dropbox tells me "the selected printer software is available from Apple", but when I click to download it, the process ends with my mac saying the software is not currently available from the software update server.

Open Finder and click on Go > Go to Folder. Then type
/Library/Printers/Canon
and press Enter. This will show the BJPrinter and iJScanner folders. You could try moving or trashing this folder and then installing the driver that you downloaded from Canon again.

[Applet]Printing issue with pdf files on Xerox 4595

Greetings !!
I'm trying to print to a Xerox 4595 printer from a Windows XP station (limited account) using a Java Web Applet.
This applet generates pdf files which have to be printed.
The Xerox 4595 uses a printing queue that is detected by the Applet.
The problem is the following: usually when printing a simple local file from this computer there is a box that asks you your login to let you create a job and then print.
When using the Java Applet, there is no way to have this print box displayed. We have the Java Print Dialog but once clicked on "Print" there is no box displayed to pass the login to the printer and let us print.
Is anyone already worked with Xerox 4595 and experienced such issue ?
How can I, using the Java language and modify the Applet, ask the printer to send me the dialog box asking for the login ? Without this login no jobs are accepted and we can't print the generated pdf files.
I looked on the printer queue settings and it seems that the Xerox uses the IPP to communicate with the local computers in the office.
The server from which the Applet is used is a openSuSE Linux Web server (apache2)
How come using Linux workstations any pdf files are printed (on shared printers such HP laserjet) and under windows there is jammed characters and sheet feed instead ?

A lot can depend upon which app your are using on your tablet device, the same applies to computer programs but apps are much worse.
Which app are you using?
I would try the free Adobe Mobile Reader. This product seems to support more features than other apps.
There could even be issues with the type of tablet you are using. The Apple line may work better then Android devices since there is QA check and approval by Apple.
Another factor is the how the PDF was created.
How well are the maps displayed on your laptop or desktop? Try different values of zoom.

Cannot print from Mac Office after Mavericks upgrade

Hello,
I'm finding it difficult to send a print job to a network printer from any of the Mac Office products. I have no problem printing PDFs. Interestingly enough, when I select Command+P and then click on the PDF button at the bottom left of the print screen, it prints to the networked Sharp MFP printer but not to the networked Dell printer (yes, we have many flavors of printers on our campus). The inability to print directly from Word or Excel surfaced after the upgrade to Mavericks.
I can print PDFs to the Sharp MFP but not to any other networked printer. I've been to the Sharp MFP website and I believe I have the latest print driver that they have available. Any help or suggestions would be greatly appreciated.
Thanks,
M

Here is a script to fix the plugins to get back some functionality to MAC OS X 10.9 printing.
Place the plugin.py file on the desktop, open a terminal session, to do that click on the Applications Folder, then the Utilities Folder, then Terminal.
Type CD Desktop <ENTER>, sudo python plugin.py <ENTER> and enter the admin password when prompted. Once it is finished, close the terminal window and restart the MAC.
Tandem Printing and Document Filing will not work, actually Main Folder and Quick Folder will work but we can’t read the list of User folders as network access is restricted.
https://www.dropbox.com/s/d0cnin8rgdhd783/plugin.zip

Printing Issue - Custom Media Sizes, InDesign CC/Mac Mavericks

Hi all,
I've got a strange problem that I hope someone can provide some insight to. Perhaps this is a bug, but I'd rather ensure that there isn't something here that I haven't understood.
I have a project that I periodically modify and re-print on custom size media (3.25" x 7.36"). I've used the same Id document and workflows since, probably, Id 2 or 3, updating each time to the latest versions. The problem may be in the way Id CC interacts with the MacOS X printing system. The printer in question is a Xerox 8550.
The project is a one page table printed on this particular card stock. What's happening is that the printable area on the stock isn't being fully used - the top and bottom of the media aren't being printed - thus the top and bottom of the content is being cut off, in a way that wasn't an issue previously.
The printer control panel prompts for and accepts the media size correctly (I believe these printers have checks to ensure media fed matches the printable area; the Phaser engine doesn't like printing "off the paper").
Again, the same document has been used for many years, so I've tried the following steps to isolate and remediate the problem:
Document Setup: Custom Page Size, verify correct for media.
Print dialog: "Page Setup..." format for (custom media size defined for OS X), also verified to be correct for media.
Print dialog: "Setup", paper size Width and Height, correct; orientation correct, offset and gap 0p0, scale 100%.
Print dialog: PPD correct.
Recreated document, re-entering sizes and verifying setup. No change.
Created a test document, with same settings, and a scale extending outside of the printable area. The specs for (and my experience with) the printer are that the printable area is 5mm from the edge of the paper. The result of the test is that the content is cut off at 10-11mm from the edge instead.
Exported PDF from Id. Printed using Preview, same OS X page setup configuration. Printer prompts for correct media size. Content in test file prints as expected, to 5mm from media edge.
Printed test document from Acrobat XI, using "Actual Size", "Choose paper source by PDF page size", and "Use custom paper size when needed". Printer prompts for correct media size, content prints as expected, again, to 5mm from media edge.
So, in brief, exported PDF prints properly (and this is a workaround), but it's a pain that Id has this issue. All software involved is up to date. I haven't tried to dig into the PPD, as PostScript isn't one of my areas of strength, but I'm reasonably sure it's correct. I've also tried a similar test using Letter-size paper, and that also prints to 5mm.
I'd love to get some feedback on this. Many thanks.

For what its worth, I've been trouble shooting this issue with Adobe / Xerox / Apple for some time now. Here are my findings so far:
--------------------------------------------------Adobe's final response after a very long help ticket--------------------------------------------------------
This Email is in regards to the case related to the adobe application and Printing issue ,
As checked we were able to see that application is able to create the document with correct size , when checked within Adobe Pdf properties the size was showing as per document specification and when we tried to print the same , the document was showing the same values carried forwarder to the printer and in the preview it was showing the same specific setting of the document size in the printer previewer
It was during the printing process the same value are not being calculated correctly as per our interaction , you were able to use the same in the previous version of Mac 10.8. 5 , please check if there is any update available for the 10.9 version of mac and if it would work on the same ,we would request you to contact your printer help support for the same we are leaving the case open and would request you to call us back if there is any further issue on 800 833 66 87
Thanks and Regards
Jatinder
Adobe Technical Support
--------------------------------------------------Xerox's response, after an escalated level 2 ticket--------------------------------------------------------
Here the Decline from 3rd Level Engineering.
2nd Level Reference #: 19458297
Customer Name: VDB REAL ESTATE
Product Model: Phaser 7800
Problem Summary: Scale is incorrect when printing PDFs on custom size paper in OS X 10.9
Decline Reason: App/3rd party Issue
Note: I tested using the included process steps:
STEPS TO REPRODUCE-
I tested using a PDF that was 6" x 8.5".
In Acrobat or Adobe Reader, choose File > Print, go to Page Setup and create a custom page size of 8" x 9.5".
In the Acrobat dialog, set the size to "Actual size".
Print this to the device, note that the image is about 7" x 10".
Interestingly, in the Acrobat dialog, if "Choose paper source by PDF page size" is selected, the previewed page size is not that of the document, but instead shows 10.13" x 7.17". This size will change if different printers are selected.
Scaling is not an issue when printing to standard page sizes.
I was able to recreate the issue on a Mac running OS 10.9.1 using the Xerox 7800 print driver. I then tested on Mac OS 10.9.1 using a generic Postscript driver and also recreated the issue. This indicated that this is not a Xerox driver issue. I then tested on a Mac OS 10.8.5 using the same Xerox 7800 driver version and it worked as expected without scaling the image.
Mac OS 10.8.5 uses CUPS version 1.6.2 for printing where 10.9.1 uses CUPS version 1.7. I believe this is a CUPS issue and you will need to work with Apple to resolve it.
You may appeal this decision by replying to this email and providing appeal details.
Regards,
Faye Hanley
Technical SPAR Administrator
Technical Escalation Support Office
Xerox Corporation
400 Main Street, Suite 2040
Saint John, NB, E2K 4N5
Phone: 1-888-380-9422 Opt 4
--------------------------------------------------Apple's response, after an escalated ticket--------------------------------------------------------
While using 10.92 with Xerox Phaser 7800DN (2.94.1 PPD - Installed via Software Update), PDF at a custom page size was sent to spool folder via Preview was correctly sized, however the document produced by Adobe Reader appears to be icorrect. When using Preview the PDF printed to a custom page size at 100% scale comes out the proper size.
Carol West
Apple
P.S. If you wish to reach me regarding this case, please contact me at 1-877-388-0879 Ext. 85789
**this is a paraphase of what the engineer (Clay) sent back to Carol West who was assisting in my help ticket. She was not allowed to send me the engineer's findings in email, she was only allowed to read it to me over the phone as I typed it out.
Basically go back to Adobe and ask for help there. I guess at least the circle is closed as I am back to where I started.

Mavericks upgrade Xerox C2200 Print issues

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