Maximum activation hard drive failure

Anyone have a phone number to call instead of CHAT to fix maximum activation issue after hard drive failure? Been on chat hold for 2 hours.

Helpful details to provide:
a summary of your issue
the type of computer you use - Mac or PC?
steps you've already taken to troubleshoot
Call:
800-833-6687
Monday—Friday, 5am—7pm PT

Similar Messages

  • Question about activation key for pre-installed software after hard drive failure.

    I had a hard drive failure on my MacBook Pro last week and had it replaced by Apple.  When I restored my computer with a Time Machine backup, Office 2011 wants an activation key to start up again.  Problem is, I had Office pre-installed when I bought my MacBook by Apple.  Where do I get the activation key to get it working again?
    Thanks
    Q

    Do you still have the signons.sqlite and key3.db files from the IT setup?
    You can find the sync account password and the sync (recovery) key in the password manager on computers where a sync account with a specific e-mail address has been set up.
    Look for:
    * chrome://weave (Mozilla Services Password)
    * chrome://weave (Mozilla Services Encryption Passphrase)

  • Had a hard drive failure.  Office wants a key to start up after backup.  Was preloaded when I bought the laptop.  How do I get activation key?

    I had a hard drive failure on my MacBook Pro last week and had it replaced by Apple.  When I restored my computer with a Time Machine backup, Office 2011 wants an activation key to start up again.  Problem is, I had Office pre-installed when I bought my MacBook by Apple.  Where do I get the activation key to get it working again?
    Thanks
    Tiffany Thomas

    Post your question on the Microsoft Mac forums since your question is not related to an Apple product:  http://answers.microsoft.com/en-us/mac

  • Macbook Pro 2011 extremely slow wondering if hard drive failure

    Hello, I want to start off by saying I'm not a huge computer guru, so that is why I'm coming here first. My Macbook Pro worked very well for a year, and then it has slowed down drastically. I've always been a windows user so mac is kind of foreign to me, but I'm trying to learn.
    Some problems I've encountered are 1. Extremely slow running whether internet related, or just an application. I have checked the activity monitor and nothing is hogging up my memory. 2. Spinning wait cursor (rainbow circle) when I try to do ANYTHING. It takes minutes to start computer once it makes it to home screen. The circle just spins for a few minutes. Even just web surfing it's there. 3. Battery drains from 100% to less than 20% in 30 minutes, which again is annoying. 4. When battery drains the fan turns on and seems to drain battery even faster. 5. I get a lot of random errors forcing shut down of programs. I have ignored this problem for two years by not using my laptop or using it very minimally, but I am going to be needing a laptop again for school and not just my iPad and phone so I was planning on taking my macbook to genius bar, but wanted to check here first since Apple is an hour away. Plus I want to be able to use the piece of equipment that I spent a decent chunk of change on. I used time machine to back up everything today. I know its not a space issue as I have 300+ free GB on hard drive. I have tried to read through similar posts, but its overwhelming so I came here to post my own question.
    I ran disc utility and there were some errors, which were able to be corrected after a couple tries. Computer still slow though when trying to do anything and running rainbow circle.
    In recovery mode I reinstalled OSX
    I was finally able to install updates after completing the above that were not able to be installed before.
    I ran etre check, this is the report that came up:
    Problem description:
    Extremely slow computer, possible hard drive failure
    EtreCheck version: 2.0.11 (98)
    Report generated November 3, 2014 9:25:29 PM EST
    Hardware Information: ℹ️
      MacBook Pro (13-inch, Late 2011) (Verified)
      MacBook Pro - model: MacBookPro8,1
      1 2.4 GHz Intel Core i5 CPU: 2-core
      4 GB RAM
      BANK 0/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1333 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      Intel HD Graphics 3000 - VRAM: 384 MB
      Color LCD 1280 x 800
    System Software: ℹ️
      Mac OS X 10.7.5 (11G63) - Uptime: 0:6:50
    Disk Information: ℹ️
      Hitachi HTS547550A9E384 disk0 : (500.11 GB)
      S.M.A.R.T. Status: Verified
      disk0s1 (disk0s1) <not mounted> : 210 MB
      Macintosh HD (disk0s2) /  [Startup]: 499.25 GB (357.49 GB free)
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      OPTIARC DVD RW AD-5970H 
    USB Information: ℹ️
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
      Apple, Inc. MacBook Pro
    Kernel Extensions: ℹ️
      /System/Library/Extensions
      [not loaded] com.Logitech.Unifying.HID Driver (1.2.0 - SDK 10.0) Support
      /Users/[redacted]/Downloads/LCC Installer.app
      [not loaded] com.Logitech.Control Center.HID Driver (3.5.1 - SDK 10.0) Support
    Startup Items: ℹ️
      HP IO: Path: /Library/StartupItems/HP IO
      Startup items are obsolete and will not work in future versions of OS X
    Problem System Launch Agents: ℹ️
      [failed] com.apple.coreservices.appleid.authentication.plist
    Launch Agents: ℹ️
      [not loaded] com.adobe.AAM.Updater-1.0.plist Support
      [loaded] com.adobe.CS5ServiceManager.plist Support
      [running] com.Logitech.Control Center.Daemon.plist Support
      [invalid?] com.luthresearch.savvyconnectmenu.plist Support
      [loaded] com.oracle.java.Java-Updater.plist Support
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist Support
      [invalid?] com.adobe.SwitchBoard.plist Support
      [invalid?] com.luthresearch.scservice.plist Support
      [loaded] com.oracle.java.Helper-Tool.plist Support
    User Launch Agents: ℹ️
      [loaded] com.adobe.AAM.Updater-1.0.plist Support
      [failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
      [loaded] com.google.keystone.agent.plist Support
    User Login Items: ℹ️
      iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
      Dropbox Application (/Applications/Dropbox.app)
      SavvyConnect UNKNOWN (missing value)
      Google Chrome Application (/Applications/Google Chrome.app)
      HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
    Internet Plug-ins: ℹ️
      Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
      FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
      Flash Player: Version: 15.0.0.152 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.189
      QuickTime Plugin: Version: 7.7.1
      JavaAppletPlugin: Version: Java 7 Update 67 Check version
    3rd Party Preference Panes: ℹ️
      Flash Player  Support
      Growl  Support
      Java  Support
      Logitech Control Center  Support
    Time Machine: ℹ️
      Time Machine not configured!
    Top Processes by CPU: ℹ️
          11% Safari
          3% WindowServer
          0% fontd
          0% Google Chrome
          0% ps
    Top Processes by Memory: ℹ️
      245 MB WebProcess
      206 MB System Preferences
      168 MB Safari
      99 MB mds
      82 MB Google Chrome
    Virtual Memory Information: ℹ️
      1.37 GB Free RAM
      1.57 GB Active RAM
      318 MB Inactive RAM
      1.03 GB Wired RAM
      436 MB Page-ins
      0 B Page-outs
    Basically I'm wondering if anything sticks out in this report. I was thinking it could be a possible hard drive failure. I know my computer has been dropped on the floor at least a few times. Thoughts are appreciated. Thank you for your patience.

    Eab, I feel your pain! I am replying simply to share my similar ongoing experience with my early 2011 17 inch MacBook Pro, running Mavericks with seeming ample hard drive space, [applications requiring less than 100GB, about 200GB data (total drive space of 500GB)] & 4GB RAM. (Disclaimer: I am not a wise or computer-savvy mac guru - simply a fellow traveler who has had a very similar set of problems - apps taking forever to load, rapid battery depletion & super overheated MacBook.  While I am a Genius Bar groupie, getting to the Apple store is, for me, akin to an antarctic polar expedition (i.e. problematic). Having spent endless hours struggling with a similar issue, I offer you a synopsis of my struggle/experience.
    STEPS TO DATE:
    1.Installed several memory utility programs (Daisy Disk &  MacCleanse) system
    maintenance program to regularly and thoroughly empty application caches (Adobe apps & internet browsers being tremendous hogs), identify and remove language elements and other redundant space hogs, etc.   Result: Small, but real improvement when I forced myself to perform a "scan and delete" session every second major computer run (typically about 6-8 hours in length). However, this did nothing to help the problems regularly detected when I run the Disk Utility which almost invariably demonstrates disk permissions that need to be repaired and, with increasing frequency, has demonstrated actual disk errors that require restarting and walking through a disk repair protocol. I did bring it to the Genius Bar where they kindly reinstalled Mavericks which they could do in about an hour versus the several hours that doing this at home requires.  This did identify that my RAM was, on fact, a limitation on the speed at which I could run certain apps.
    2. My next move was to install an additional 4GB of RAM. I bought the new RAM on eBay for about $90 because, with 3 kids equipped with MacBooks & iPhones, I simply couldn't afford the official Apple RAM. I even installed it myself, with the help of a YouTube video. Result: Giant improvement in speed (starting up or switching apps. If I had realized how simple it turned out to be, I would have done it well over a year ago. Some minor improvement in the overheating problem, but persistent problems with disk permissions continually requiring repair and periodic disk repairs (using Disk Utility) required.
    PLANNED FINAL INTERVENTION:
    3. I am purchasing and installing a solid state drive (ssd) and simply chucking the original hard drive, after considerable discussion with my savvier mac friends. It has become clear to me that, sadly, every hard drive has a finite life affected by a variety of factors. I am, in fact, hard on my equipment - running multiple graphic apps simultaneously, transferring massive GBs of data between my laptop, time capsule and an array of hard drives. I will let you know how it goes, but can share that the decision to get a solid state drive followed many conversations with multiple Mac guru-types (in the hope of saving you similar painful tribulations). The cost varies according to the size of the drive, but $400-$500 would buy a reasonable starting size. I am waiting for Black Friday sales, myself. Amazon (where I will likely purchase the ssd) is already offering a number of pre-Black Friday deals.  While I don't really feel like putting out that amount of cash, I reassure myself that a new drive will almost certainly solve the disk errors (with a solid state one offering more durability) & will help me prolong the life of my MacBook Pro by a couple of years hopefully. It beats buying a new Apple MacBook only three and a half years after investing close to $3k for this one!
    I am certain that more experienced forum users could point you to software that could help defragment your drive or may be able to offer other solutions. I've simply had enough of struggling with burning thighs and head-banging behavior triggered by slow performance. I hope this is helpful to you in some small way.  The war is not yet over, but I'm feeling good about the battle plan!

  • Trying to restore my Mac OS  after a hard drive failure and my password is no longer recognized, however I can log in by double clicking on the Lion Icon? How can I reset my password

    I am trying to restore my Mac OS after a hard drive failure and my password is no longer recognized, however I can log in by double clicking on the Lion Icon? How can I reset my password

    First, make sure caps lock is not on.
    Another reason why your password might not be recognized is that the keyboard layout (input source) has been switched without your realizing it. At the login screen, you can cycle through the available layouts by pressing the key combinationcommand-space or command-option-space. See this support article.
    If the user account is associated with an Apple ID, and you know the Apple ID password, then maybe the Apple ID can be used to reset your user account password.
    Otherwise*, boot into Recovery mode. When the OS X Utilities screen appears, select
    Utilities ▹ Terminal
    from the menu bar. In the window that opens, type this:
    res
    Press the tab key. The partial command you typed will automatically be completed to this:
    resetpassword
    Press return. A Reset Password window opens. Close the Terminal window to get it out of the way.
    Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.
    Select your username from the menu labeled Select the user account if not already selected.
    Follow the prompts to reset the password. It's safest to choose a password that includes only the characters a-z, A-Z, and 0-9.
    Select
     ▹ Restart
    from the menu bar.
    You should now be able to log in with the new password, but your Keychain will be reset (empty.) If you've forgotten the Keychain password (which is ordinarily the same as your login password), there's no way to recover it.
    *Note: If you've activated FileVault, this procedure doesn't apply. Follow instead these instructions.

  • Experiencing strange performance issues after a hard drive failure - Help!

    I bought my mid-2012 i5 Macbook Pro in December of 2012. I realized when shopping for computers that I wanted an SSD installed, but that it would be a lot cheaper if I bought the SSD and installed it rather than customizing it in the Apple Store. So I bought a nice Samsung 128GB SSD (820 or 840 - can't remember which) and did the installation. I went ahead and installed two 4GB sticks of RAM while I was at it. Everything was just dandy: my boot time was just under 9 seconds, and all of my data-heavy apps booted in no-time at all. Then all **** broke loose.
    About two weeks ago, I opened my computer and I got the dreaded "? File Folder" notification with a gray screen. I immediately thought hard drive failure. No matter how many times I tried to boot, the computer just would not talk to the SSD anymore. I used Internet Recovery to get into my Disk Utility, and the entire partition was gone. I assumed the worst but wanted to be sure - I bought a hard drive enclosure and hooked the SSD up to an older Macbook, and lo and behold: it worked perfectly. I was not only able to recover data, but I could write data to the drive. Nothing appeared wrong with the drive when I plugged it into the old Macbook, but my newer Macbook still would not recognize it. Even my fiance's Windows 7 PC recognized the drive as "?" (since it was formatted for Mac, but hey - it recognized that it existed!).
    I decided to re-install the original HDD that came with the 2012 Macbook Pro (the one I removed in favor of the SSD). I was able to re-install the OS and I can boot up at will, but everything is different. The performance issues are extremely noticeable. I can't have more than two programs running at one time without the spinning wheel of death appearing. My boot time went from 9 seconds to 2 minutes. I know that SSDs increase performance, so there is some slight performance downgrade to be expected since I am using a mechanical drive now -- but these are not normal issues. Sometimes I can't even type a web address into Safari without the wheel appearing. iTunes, and specifically the App Store, take minutes to open - and I have no media is on iTunes.
    Here's the thing: I have tried just about anything to fix this problem that Google can pull up. I've verified the HDD, I've booted into Safe Mode, reset RAM and cache, run benchmarks and other performance tests, entered all sorts of weird language into Command Prompt, and studied Activity Monitor - I can't find a single red flag that would indicate anything being wrong. It appears to be a perfectly functioning, updated computer.
    I'm thinking a piece of hardware failed that triggered the error with the SSD. I'm not really sure though since all of my performance tests indicate perfectly functioning hardware. I'm a little afraid to take it to the Apple store because I know they'll tell me it's my fault for opening the computer and replacing the hard drive in the first place.
    Any ideas? At this point anything to salvage this computer would be helpful.

    Spin Cycle,
    were those other computers which were able to recognize your SSD in its external enclosure also Macs? Do you know if your SSD has its most recent firmware revision installed? (If it doesn’t, its installer can be downloaded from the Samsung SSD firmware page for burning onto a bootable DVD.) I haven’t used the 830 myself, so I don’t know what its reputation is with Macs. I have an 840 PRO in my MacBook Pro, which has been trouble-free for me, but my understanding is that the 840 EVO has had trouble with Macs in its earlier firmware revisions — so I’m wondering if the 830 has a known track record with Macs, good or bad.

  • How do I recover PE 12 after hard drive failure?

    On February 25, 2014 I purchased Adobe Premiere Elements 12. The page 'my-products-services' lists it along with all of the other Adobe products that I have purchased for my Windows 7 64-bit desktop PC.
    I have been successful in re-installing CS6 Design and Web Premium after a catastrophic hard drive failure last month; however, am presently stymied in trying to even locate where on the Adobe website it might be allowable for me to re-install. For reasons unknown, My license is listed for PE12, but my order isn't listed under account-orders.html#myorderhistory. CS6 is shown on that page and was how I was able to reinstate CS6.
    Does anybody know what I should do next?
    Gratefully yours,
    Kelly

    Kelly
    I would definitely contact Adobe via its Adobe Chat to sort out the situation with your order and Adobe's record of it. You did purchase from Adobe direct? I am assuming yes.
    What computer operating system did you download your Premiere Elements 12 to when you purchased it from Adobe?
    For contact with Adobe's Chat, please click on...
    Contact Customer Care
    Premiere Elements
    Membership, Account, Payment
    Payments, Invoices, Orders
    Chat Panel
    The link is set to that location. If the link set does not hold, then you will need to navigate to the Chat Panel using the titles as guides.
    At this moment, the Chat Panel is active and ready to be used.
    However, for the immediate situation, you can download Premiere Elements 12 tryout files from the following web site. Be sure to read and carry out carefully (to the word) the Note: Very Important Instructions on the web page so that you do not get Access Denied. You can use the download and install as a tryout or insert your purchased serial number into the installation files to make it your working copy. Assure that you are selecting the correct files as replacements specific to what you purchased.
    http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html
    Any questions or need clarification, please do not hesitate to ask.
    Thank you.
    ATR

  • Transferring IPod Librabry to new Computer & Hard Drive Failure

    My main computer had a hard drive failure and after I got a new hard drive I can't find a way to transfer the music library from my IPod to the new computer. I can't de-authorize the old computer beacuse the hard drive is dead. Does anyone know how to do this with out losing all of the music on my Ipod or burning it all to CD's ?

    Be very careful when connecting an iPod full of music to an empty iTunes library.There is very real risk of permanently losing all the music.
    To prevent auto sync, before you connect the iPod go to the iTunes preferences and select "devices", then select "disable automatic syncing for iPhones and iPods".
    An alternative method is to connect the iPod whilst holding down the 'control+shift' keys and do not let them go until your iPod appears in iTunes.
    If you see a message that your iPod is associated with a different library and asks if you want to link to a new one, make sure you press "Cancel".
    If you should click on "Erase and Sync" will erase all the content currently on your iPod and it will be replaced with the content of the iTunes library you just connected to.
    When you've pressed cancel your iPod should appear in the iTunes source list under "devices" and allow you to change the update setting to manage the iPod content manually, and that will let you use your iPod for the time being without the risk of accidentally erasing the contents.
    Then do any of the following to transfer your music from iPod back to the computer/iTunes.
    For iTunes version 7 or later, then you can transfer purchased iTunes store music from the iPod to an authorized computer by using the "file/transfer purchases from iPod" menu. Note that the maximum of 5 authorized computers applies here.
    Find out how to do that here.
    How to copy iTunes purchases from an iPod or iPhone to a computer.
    For all other non purchased content (your own CDs etc), check out the instructions/suggestions here.
    Music from iPod to computer (using option 2). This a manual method using "hidden folders" and although it works, it is a little more involved than other methods.
    Much easier ways are to use one of the many 3rd party programs that copy music from the iPod to the computer.
    One of the most recommended is Yamipod. This is a free program that transfers music from iPod back to the computer. However, it does not transfer playcounts/ratings etc.
    Other free programs are Pod Player, SharePod and Floola and iDump and iPodRobot.
    If you want to recover just the structure of playlists from the iPod (and not the actual song files themselves), there's iRepo for Windows. which I understand has this feature along with all the standard features for these programs.
    iPodRip also has the feature enabling you to reconstruct playlists.
    There is also CopyTrans. This does preserve ratings/playcounts etc if those are important to you but this program is not free. It also supports video transfer.
    More information is contained here.
    Copying content from your iPod to your computer - The Definitive Guide.
    Afterwards, take the advice of others and make a back up *_other than the iPod._*

  • Imminent hard drive failure message

    can i return my laptop to the store for a replacement.. it is less than 5 months old and i am getting an imminent hard drive failure message. totally unacceptable

    HP will replace the hard drive under warranty. Not too many stores will permit a return after 5 mos. We can also assist with a hard drive replacement.

  • Data Recovery After Hard Drive Failure!

    Ok, basically, I've got a 2 1/2 year old iBook G4 with a bombed hard drive, and unfortunately, the last time I backed up was around 3 months ago. Here's what happened right before the crash: some applications like Widgets and Safari were acting fluky, and it wouldn't let me open Word documents, so I restarted, because I thought it might have something to do with the fact that i had downloaded the new version of itunes not that long ago and hadn't restarted since. well, when i restarted, the gray screen with the wheel and the apple symbol went on for a really long time, and then the blue screen came up with the cursor, but nothing else happened, and the blue screen just stayed there. as far as i know, the hard drive wasn't making any unusual noises, just the usual occasional soft sounds that my hard drive has always made (there are usual sounds, right?) a piece of information that might be useful is that the hard drive was almost full (it only had about 5 GB left, which i understand is how much you should leave) could this have caused the failure maybe? anyway, i tried using the hard drive as a target and tried getting another computer to recognize it and pull the files off, but that didn't work. so, i brought it into the apple store, and they got it to boot up but using some external hard drive, i think. they tried disk utility, but that didn't see my hard drive. then the tried disk warrior, and that saw it and repaired it or something, but then it couldn't get the drive to mount. so, i'm assuming that because disk warrior didn't work and couldn't get it to mount, then other software like data rescue, etc... won't either. like all computer users, i've got some REALLY REALLY important data on there, and all the data recovery places i've gotten quotes from are pretty pricey. if the drive doesn't require physical data recovery, only non-physical, as i hope, the cheapest is still $350. even so, the person on the phone there didn't seem to know nearly as much as the people at the more pricier places. so, are there any other options besides expensive data recovery? i read something about using dd - a unix thing, but i don't know the first thing about it (http://www.macosxhints.com/article.php?story=20050302225659382) so i'm not sure i want to risk messing it up even more. and, if worse comes to worst, then i'll use a data recovery place... but can anyone tell me if they've used any of the data recovery companies below, and which ones are good?
    (first three do evaluation for free, and then you decide if you want to continue based on more accurate price idea)
    MacintoshDataRecovery.com
    $500 non physical
    $1100-1600 physical
    Heroic Efforts
    http://www.heroicdata.com/data_recovery
    $350 non physical
    ships to another (very expensive) place if physical
    ACS Data Recovery
    http://www.acsdata.com/index.htm
    $600-700 non physical
    DriveSavers.com
    (recommended by Apple, probably the best, but the most steep, too)
    could cost anywhere from $500-$2700 and $200 evaluation fee even if data is unrecoverable
    Since this is our fourth hard drive failure in four different iBooks in 2 1/2 years, i am starting to become seriously disillusioned about the quality of the hardware Apple uses...not that i would ever get a dell or anything, but still....
    THANK YOU in advance for any tips you might be able to offer, and also for reading this extremely long post!
    katie
    iBook G4   Mac OS X (10.4.3)  
    iBook G4   Mac OS X (10.4.3)  

    I have read good reports concerning Data Rescue although I have not used it myself.
    Once you get your data back, focus on a regular (even daily) backup routine, because as you know only so well, the question is not if a drive will fail, it's when.
    My condolences, by the way.

  • Having hard drive failure every year

    Trying to find out why the hard drives on our computer HP TouchSmart 310-1124F keeps failing.  Purchased this computer new in 2011, in February of 2012 the hard drive failed, message was "Hard desk failure is imminent have it replaced" so I did.  Now in 2013 I'm getting another message " we strongly recommend that you back up your computer to avoid potential data loss ... contact your computer manufacturer to determine if the disk with errors needs to be repaired or replaced."  The computer is attached to a good battery backup, it's not used for extended Internet work, No new programs have been downloaded, it is not used to download or upload information and although it's not our main computer it is used daily.  What is going on, is anyone having same issues.  I feel the computer itself is a lemon.  This will be the 3rd hard drive in 2 years on this machine!  By- the- way I did contact the Tech. department telling them the error message but was only told this computer was "not in warranty now" and that ... "you'll need to purchase a new hard drive"  No offer or indication as to a possible repair could be done. Yeah that dosen't make me feel that great about this product.  I just want to find out why the hard drives installed on this machine only last one (1) year! Any advise would be appreciated, thank you.

    WRI-Jupiter,
    Your computer may not / most likely doesn't have anything to do with the hard drive failures you have experienced. Drive manufacturers have been reducing the warranty period on drives for years. Also, as drive density has gone up, it appears that quality control has gone down.
    Was the first drive replaced under warranty by HP or did you do it yourself??? Have you kept the computer free of "dust bunnies"??? What is the average temperature where you live???
    By the way, the "we strongly recommend that you back up your computer to avoid potential data loss ... contact your computer manufacturer to determine if the disk with errors needs to be repaired or replaced" message was primarily just for your information. Because the warranty has expired, HP will no longer repair the machine without you incurring additional costs.
    Your best bet is to;
    1)  Follow the advice of the message above and back-up any and all data you wish to save before the computer encounters a major hard drive issue.
    2)  Run the hard drive diagnostics from the boot menu or DOWNLOAD and run the HP Vision Hardware Diagnostics CD Image.
    3)  Also consider downloading and running the hard drive manufacturuer's diagnostics routine and see if it generates an error code. If the drive is still under warranty and you receive an error code, contact the manufacturer for an RMA.
    4)  When replacing the drive make sure to blow all the dust out of the computer and continue this practice about every three months.
    Please send KUDOs
    Frank
    {------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
    Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
    This is a user supported forum. I am a volunteer and I don't work for HP.
    HP 15t-j100 (on loan from HP)
    HP 13 Split x2 (on loan from HP)
    HP Slate8 Pro (on loan from HP)
    HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
    HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
    HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
    HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
    HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

  • Envy 14 - Hard Drive failure imminent

    I have an Envy 14-1110NR laptop and am getting a Hard Drive failure imminent message every time I boot up.  Having run the HP diagnostics, the hard drive check fails so I'm guessing I have to replace it.
    The hard drive is a Samsung HM640JJ which has gone obsolete.  Does anyone know what I need to do...?
    Thanks so much...
    This question was solved.
    View Solution.

    Hi,
    The error message would indicate that the Hard Drive is failing and needs to be replaced.
    If your notebook is still under warranty, contact HP and arrange to have the drive replaced - you can check your warranty status Here.
    If you live in the US, contact HP Here.
    If you are in another part of the world, start Here.
    If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
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