May 1 Folio Producer Error

Hello,
Today I log in and can not update any Folios. I get the following pop up in the web interface.
An error has occurred while saving your changes.
A newer version of Folio Builder is available for download. Update Folio Builder to the latest version here.
Not really sure why I need to update anything as this is the web interface but I follow the link anyway and download the folio builder that is available
Here goes to http://www.adobe.com/support/downloads/collection.jsp?collID=4&platform=win
I then go to http://www.adobe.com/support/downloads/detail.jsp?ftpID=5155
and download the same version as I already have. And thus, am still getting the error.
Have tried refreshing cache, in both chrome and IE.
If anyone can offer some advice, it would be most welcome.

Hi,
but except for the DPS App Builder, the other tools are not yet online or did I miss something?
Thanks,
Yves

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Susanna,
This sounds like unexpected behavior related to your specific account or folio. If you are willing to contact me off of the forum, I will arrange for further investigation of this problem. Please provide the following information when you contact me:
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[email protected]

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I'm having some weird issues with DPS that are preventing me from editing folios. Whenever I try to update, import or add an article to a folio (whether it's a new or existing folio), I get one of the below error messages saying that the source files cannot be found. However, I haven't moved any of my files. Also, it doesn't make sense that I get this error when creating a new folio and trying to import/add a new article as I'm inputting where the files are located.
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Fuzzpocket17's issue was found to be caused by the following:
He had a working install of InDesign and the Folio Producer tools when he left on vacation. When he came back, he did not. It turned out that his IT had converted his user account on his Mac to be a Managed Mobile account, synching their data to a new network volume named "Users". When he unmounts that volume, all his Folio Panel activities returned to normal. T
o see if you have a Managed, or Managed Mobile account, open the System Preferences and choose the Accounts pane. Look at the description under your account. Here is what a Managed Mobile account looks like:
Managed accounts have the ability to be restricted in many ways. One of those restrictions could be preventing the application from reading/writing to the CS<N>ServiceManager folder refernced in my earlier post. Again, if you find this to be the case, consult with your IT. You may need to revert to a non-Managed account to have the Folio Builder panel operate correctly, until your IT can ensure normal user/library file access.
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Uploaded to the DSP folio producer - what next?

Hi all,
I made two folios sizes, Iphone, and an ipad format. It also could have been an Android size. Shouldn't matter.
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Note that as a CC customer you can only build iPad applications. We do not support Single Edition apps for iPhone.
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Thank you vinnyvg!
While trying to respond to this iTunes Producer error message,
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GeePeeGee
This solved my questionRe: Uploading error codes - does anyone speak their tongue?
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So, it turns out, the problem with these png-images is the NAME. There are no restrictions, to name your pictures, but when you intend to use them in iBooksAuthor, make sure, that there are no "wrong charakters" in the name. You may use a to z charakters, 1 to 0 numbers and "-" and "_". That's it.
The file "St. Giles.jpg" has
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Hi I am new to DPS, I have created my account, now from indesign cs6 Folio builder when to publish my magazine in Folio producer... says there are no posts, seems not connect my soft to the server. what should I do? I have to pay to create my app? Many Thanks - Gastón

Hi,
I'm not 100% sure of what you are trying to do. Here is a link to the DPS Help Articles Digital Publishing Suite Help | Digital Publishing Suite Help. You should also take a look at Bob Bringhurst DPS Tips DPS Tips HTML5 Examples and DPS Tips on the App Store on iTunes. These should get you started.
The basic DPS work flow:
1 - create your articles in Indesign
2 - add them to a folio
3 - test and share with clients and team via Content Viewer
After you finish testing your folio, you will be able to produce a single edition, iPad only version for the Apple App Store with a current Creative Cloud account. It will be discontinued after 1 May 2015.
If you can be a bit more specific about your problem, you will be able to get a clearer answer.

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What do you see when you click the 'Failed' link. There should be an error message there.
// James Roche
// [email protected]<mailto:[email protected]>
// I was born lucky

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Hi everybody there,
I'm working wiht InDesign CS6 and when I go ahead with uploading my folio in the Folio Producer I get the message (translated from Italian): one or more source files are missing from one or more article layout).
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Check this link which shows you how to structure files: http://blogs.adobe.com/indesigndocs/2012/07/structuring-files-for-dps.html
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I'm having repeated export failure in Folio PRoducer on a folio that I've already exported 4 times with no problems. I can't figure out what is different since there was a minor fix, then I updated, and now it won't export. the message is just "An error has occured while exporting the folio."
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Hi Michelle,
I've exported this folio and built an iPad single viewer app just yesterday.
The folio is changhed, but we made only some minor changes like text correction.
There is no problem to view this new folio on the Adobe viewer
The download of the zip file doesn't start, but the error message is generic.
written on a iPhone
Il giorno 05/gen/2012, alle ore 17:27, "[email protected]" <[email protected]> ha scritto:
Re: export failed in Folio Producer
created by [email protected] in Digital Publishing Suite - View the full discussion
Adobe engineering has looked into this and found that the server queues appear to be functioning properly at this point. I’ve also tried export from test accounts and seen it succeed. Thus we are not encountering the same problem as we were a few days ago.
Can you provide specifics of the error or failure you are receiving?
Have you successfully exported this folio previously? Have you made changes since?
Are you able to preview the folio without warning messages?
Thanks,
Michelle
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Folio Producer Editor: Missing or unable to load layout

I have an ongoing problem. I have rebuilt from scratch the folio and article of my app multiple times, but once I view the folio in the Folio Producer Editor I receive the error "Missing or unable to load layout." The folio and articles get loaded to the Adobe Content Viewer on my computer and iPad with no problem. The app looks and works great. When viewed from the online Folio Producer Editor, I continue to get the error. I am debating the idea of moving forward to publishing the app, since the app works well everywhere else. Does anybody know if I will encounter an error later, because of this error?
I read an earlier forum post that asked the question about connections. I am using a standard wifi connection with download speed of 8.46 Mbps and upload speed of 4.45 Mbps. Would this cause a problem?

I had this issue. When you are initially setting up your folio, you are given a choice between landscape, portrait, or both orientations. I had set it as both as I had originally intended to do both, but later decided to do landscape only. Unfortunately you only are given this choice in the beginning. I only created horizontal/landscape orientation (insert what ever orientation you used) and needed to click on the horizontal view in order for it to pull it up correctly. It doesn't automatically recognize what orientation is required to view the app when you do not have the other created yet. The buttons for the orientation are just to the left of the Thumbnail size adjustment slider. If you only produced one orientation (landscape or portrait), you'll need to click on the appropriate view in order to see your layout correctly. My solution was to go back and create a new folio choosing landscape only orientation and repopulating it. Hope this helps. Perhaps all these kinks will be worked out in the future.

Announcement (January 16) - Folio Producer tools update

Digital Publishing Suite will be releasing new features and functionality Monday January 16 at 5:00 PM Pacific Coast time and Tuesday January 17 at noon. While the acrobat.com server is being updated, you may not be able to use the Folio Producer tools. New features include embedded overlays in slideshows, enhanced buttons that support sound/video actions, article relink, PDF pinch and zoom with all overlays, custom-created Adobe Content Viewer, and more. I'll post a more complete list after the update, or you can look at What's new in this release when help is updated.
Again, note that there are two separate installers: one for the Folio Producer tools and one for the Folio Builder panel. If you created a custom viewer using a previous set of tools and don't want to update your viewer app, install only the Folio Builder panel to stay in sync with the updated web client. If you want to update all your tools, install the Folio Producer tools first, and then install the Folio Builder panel. For this release, updating the Folio Builder panel is recommended but not required. See Installing digital publishing tools.
The v18 file format is a change from the previous file format, so any folio you create with the newest set of tools will not work with the current Adobe Content Viewer (2.2) or with custom viewer apps. Trying to open a folio results in a "Please update your app" message. However, if you have a Professional or Enterprise account, you can use the Viewer Builder to create a custom version of the Adobe Content Viewer so that you don't have to wait for Apple to approve. If you do not have a Pro or Enterprise account, you may want to wait until Apple approves the new viewer before you update your Folio Producer tools.

That's exactly why you should NOT have upgraded your tools !
You should have waited until you can work your way back from the end of the workflow (wait for your own or at least Adobe's upgraded and submitted Viewer to appear on the App Store), to the Folio's and Tools for InDesign (with new technical features) in the front of the workflow.
Read this page:
http://blogs.adobe.com/indesigndocs/2011/12/understanding-dps-tool-versions.html
And download the older tools (Mac or Win):
http://www.adobe.com/support/downloads/collection.jsp?collID=4&platform=mac
http://www.adobe.com/support/downloads/collection.jsp?collID=4&platform=win
Read the uninstall section of this page:
http://kb2.adobe.com/cps/916/cpsid_91689.html

May 1 Folio Producer Error

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