May I please have a live human being with whom to talk and ask my question?!???
I am trying for the umpteenth time to download the Flash Player's updates. I get through Steps #1 & #2 just fine, and then Step #3 get interrupted with a product to buy from Adobe for $9.99 and I can go no further, since I won't accept being forced to buy something in order to proceed. How then, do I ever get to step #3 and the completion of the download?
Lucy
Hi Lucy,
The "Flash Player is Out-of-Date" message is coming from the browser (Safari), not Flash Player itself.
Since version 16.0.0 is being reported, the installation of the latest version, 17.0.0.134, didn't complete successfully.
Delete (include emptying the trash bin) any previously downloaded installers.
Clear your browser's cache and download the install file again from https://get.adobe.com/flashplayerAfter the file finishes downloading, go ahead and exit (quit) out of Safari
Locate the install file downloaded (file name will most likely be AdobeFlashPlayer_17_ta_install.dmg). This will be in the Downloads directory, unless the default location to save downloaded files to has been changed.
Proceed with installing Flash Player:Mount the DMG file by dobule-clicking on the file
When the DMG mounts, double-click on "Install Adobe Flash Player.app" to launch the installerYou may get a warning dialog indicating the file was downloaded from the internet, click 'Open'
When prompted for a UserID and password, enter the UserID and password you use to log into your computer (this user ID must have Administrator permissions)
Follow prompts to proceed with installation
After installation completes go to the Flash Player Help page and click the 'Check Now' button. If installation was successful, it should report vesrion 17.0.0.134 installed
If installation was not successful. Please provide the FlashPlayerInstallManager.log, Adobe_ADM.log and Adobe_FGE.log files. The Where do I find the Flash Player installation log on the Macintosh? FAQ has instructions on obtaining and uploading the files.
Thank you.
Maria
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