Maybe its just me but verizon had my rebate for a month and some change and still haven gotten it i got this contract on july 10, and my samsunsung galaxy s4 does nothing but shut off on me constatntly and they wont even help..any suggestions because im

maybe its just me but verizon had my rebate for a month and some change and still haven gotten it i got this contract on july 10, and my samsunsung galaxy s4 does nothing but shut off on me constatntly and they wont even help..any suggestions because im looking into a lawsuit now so aggravating..my phone is def on a blank sceen right now

JCLouis,
We saw your story and are very worried about what we read! This isn't like us at all and we are here to help sort it all out. We recommend calling the Rebate Center to check on the status. Their number is 1-800-457-0864.
We can help you right here with your phone! How often does it turn off? Is it just that the screen goes black or does it completely power down? Also, does it start back up by itself if it does power down?
SarahO_VZW
Follow us on Twitter @VZWSupport

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About two weeks ago, it would randomly shut off. It would restart fine, but shut off sooner. Sometimes, it wouldn't even restart. Now, it's at the point where when I power it on, it rarely restarts past the white apple start-up screen. mbp mid 2012 i7

About two weeks ago, it would randomly shut off. It would restart fine, but shut off sooner. Sometimes, it wouldn't even restart. Now, it's at the point where when I power it on, it rarely restarts past the white apple start-up screen.

Backup in case your disk is failing.
Start up in Safe Mode; http://support.apple.com/kb/PH14204?viewlocale=en_US
If it boots reliably in Safe Mode then it is probably a software issue.
Reset PRAM: http://support.apple.com/kb/PH4405
Boot in Recovery Mode. (Hold down the Command (⌘) and R keys as your computer restarts.) Run Disk Utility. Click on the upper left system disk icon. Does S.M.A.R.T. report “Verified”? If not the disk is failing and will need to be replaced. Click on the icon underneath and indented to the right, usually called “Macintosh HD”. Repair Disk. It should finish normally with a green OK message. If it does not try to repair it again.
If it will not finish with the green OK message then use Disk Utility to erase the drive and then reinstall OS X. (Be sure you have a backup before erasing the disk. Post back if you need instructions on how to do that.)
If it repaired all errors and is still not booting normally, reinstall OS X.
If it is still sick after all these steps then the disk probably needs to be replaced. You can do that inexpensively and fairly easily yourself or take it to an Apple store for them to do it for you at a higher cost. If it is still under warranty or AppleCare have Apple do it for you for free. Post back if you need instructions on replacing the disk. You may want to have Apple check the health of the system and disk before replacing it yourself.
Message was edited by: Dibenkorn

TS3274 my iPad shuts off unexpectedly in the middle of a project. Any suggestions?

My IPad shuts off unexpectedly in the middle of a project. Any suggestions?

Frozen or unresponsive iPad
Resolve these most common issues:
    •    Display remains black or blank
    •    Touch screen not responding
    •    Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen, not responding, how to fix
http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
Black or Blank Screen on iPad or iPhone
http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Home button not working or unresponsive, fix
http://appletoolbox.com/2013/04/home-button-not-working-or-unresponsive-fix/
Fixing an iPad Home Button
http://tinyurl.com/om6rd6u
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
 Cheers, Tom

My screen broke and i can no longer see whats happening ive had my phone for 4 months and im under 1 year warranty im sure. they said it would cost me 200$ to replace the phone at the apple store

my screen broke and i can no longer see whats happening ive had my phone for 4 months and im under 1 year warranty im sure. they said it would cost me 200$ to replace the phone at the apple store

Apple's one year limited warranty covers hardware... not physical damage!

The ipad music app does not allow me to play certain tracks that i have synced via my itunes. The tracks are clearly visibly in the music app but when tap on them to play they wont play. help and advice will be much appreciated

The ipad music app does not allow me to play certain tracks that i have synced via my itunes. The tracks are clearly visibly in the music app but when tap on them to play they wont play. what do i do?

Agree about the disaster part. I haven't found a fix within iTunes.
I gave up and switched to downcast 2 days ago. Even though it was a hassle to re-subscribe to all my podcasts, im so much happier.
To make switching easier, I found that in iTunes you can "get info" on the podcast and copy the RSS address to the clipboard. Put all of these in a message note. When iCloud syncs the note to your phone, you can copy and paste the urls into downcast one at a time to subscribe.
Downcast has crashed on me occassionally when I'm subscribing to feeds, but so far it has recovered gracefully each time and no data was lost.

Upgraded to iOS 6 and now I can't open anything in the kindle app? I have to say that I have had my ipad3 for 6 months and intensely dislike the problems with using it. Also is there any way of opening more than one screen as it is hopeless otherwise?

I Have had my iPad for 6 months as I cannot access my work emails using windows. I have to say that it is the most unhelpful device I have ever used and although it looks like there isn't an answer for some of the questions I have asked below, I thought I would try!
1) I have upgraded to ios6 and the kindle app will open but crashes and disappears when I try to access a book?
2) is there any way I can open more than one page at a time, as opening one at a time is hopeless?
3) Is there any way you can replicate the right click function on word? As pasting and copying on the iPad is irritating to say the least!
4) why can't my Samsung 11 phone connect to my iPad via Bluetooth? A they can't seem to 'see' each other? I may have turned a setting off when I was recently abroad and didn't want huge roaming charges.
5) Why do the submit buttons on some websites not work and how can I get them to? I never have a problem with windows, but it is often a problem with the iPad.
6) I have several websites which I have built and usually upgrade on the windows desktop, usually through Internet explorer, but I can't access the sites properly on the iPad (I can see them but can't alter them) and when sending emails through the websites they won't show the page and I can't navigate the page (the size of the email page is bigger than the iPad screen, but I can't either shrink the page to size or move the page around as you normally would on the pad, any ideas?
7) finally, when roaming abroad recently, I had no problems using the wifi, but when trying to use the cellular data (using the roaming function) I could not get it to work? The ipad seemed to be connected to the network with no problems, but wouldn't actually update the emails? I tried turning it on and off, but that didn't make a difference. My kindle and mobile phone (both also on 3G ) worked great, it was just (as usual) the ipad playing up.
8) when wanting to alter part of a sentence, I can't always get the cursor in the right place? Sometimes it is simple the wrong line, but often it will only go at the end or start of a word and not where I want it. Is there any way of making it more exact? Again I never have a problem with moving the cursor on windows, either by mouse or on the touch screen function on windows 7. Any ideas? As after pressing the screen multiple times I just want to throw it out of the window!
IT might just be that I don't have the correct settings (I am a technophobe) but I absolutely hate the iPad and only have it for work emails, it is so annoying that I can get my mobile phone and kindle3g to work fine, but always have problems with the iPad. I am sure it could be good (and for reading emails on the go in the uk it is great, as I like the key board) but it just seems to make everything else difficult.
i Hope you can help and sorry for asking questions others have, but I am just hoping that something new might have been developed!
thanks,
K
Message was edited by: K Paton

1) I have upgraded to ios6 and the kindle app will open but crashes and disappears when I try to access a book?
Try rebooting your iPad, that should fix he issue. I that doesn't work, delete the app and re-download it. The Kindle books should all be in he Kindle cloud services and you can get them again. I have an iPad2 w/ Kindle app and it works just fine - no issues.
2) is there any way I can open more than one page at a time, as opening one at a time is hopeless?
Page as in a kindle book way? turn iPad to landscape position from portrait position. If, however, you mean open more than one application at a time, then no. And not hopeless, as it takes a bit of time to get used to, going from a desktop/laptop format to tablet format.
3) Is there any way you can replicate the right click function on word? As pasting and copying on the iPad is irritating to say the least!
It's actually fairly easy. Press down on the word, then you can expand by drawing your finger to cover word/sentence/paragraph/page, hit select or select all then it gives you the option to cut, copy, paste, define. If you want to use a word processing app on the iPad, Pages is a good application.
4) why can't my Samsung 11 phone connect to my iPad via Bluetooth? A they can't seem to 'see' each other? I may have turned a setting off when I was recently abroad and didn't want huge roaming charges.
It's the connection on your phone. Samsung Galaxy SII? Android software? What you have to do is go to the phone's settings and connect via wireless, not Bluetooth. Go to System Settings (on phone) and under Wireless and Networks click 'more' and go to the Tethering and Portable Hotspot option. Set up your mobile wifi hotspot, name it though it will probably come up with 'AndroidAP', choose a WPA2 security level and put in a password. Go back to previous screen and turn on 'Portable Wi-Fi Hotspot' box. Then on your iPad in the Settings - Wi-Fi section, it should then recognize your phone for tethering. If it's a Windows Phone 7, I don't know the layout of that software, but presumeably similar.
5) Why do the submit buttons on some websites not work and how can I get them to? I never have a problem with windows, but it is often a problem with the iPad.
Sometimes the issue is with the website design, not all websites are optimized for mobile devices - not just iPad but also Android devices. It happens. They're getting there, but occasionally the page might need a refresh.
6) I have several websites which I have built and usually upgrade on the windows desktop, usually through Internet explorer, but I can't access the sites properly on the iPad (I can see them but can't alter them) and when sending emails through the websites they won't show the page and I can't navigate the page (the size of the email page is bigger than the iPad screen, but I can't either shrink the page to size or move the page around as you normally would on the pad, any ideas?
It depends on what you use to build the websites on the computer. Recommend a free program on the computer called CoffeeCup Free HTML Editor. I don't recommend using IE period; Firefox or Chrome are my choices on Windows machines. I have two websites that I manage, both using this program. I'm assuming that when you mean you can't access the sites on the iPad you mean to update them? Ostensible there are apps to let you do this. What format are the sites? Without seeing what exactly you mean and what you want to do, it's hard to explain.
As for seeing full page while emailing within a site, turn iPad to portrait mode, and try to finger-pinch touch the screen to see if that will bring the fuller page into view. Other option is opening a second tab with same website and just go between tabs to reference material.
7) finally, when roaming abroad recently, I had no problems using the wifi, but when trying to use the cellular data (using the roaming function) I could not get it to work? The ipad seemed to be connected to the network with no problems, but wouldn't actually update the emails? I tried turning it on and off, but that didn't make a difference. My kindle and mobile phone (both also on 3G ) worked great, it was just (as usual) the ipad playing up.
If you were outside the US or Canada, my guess is the problem lies within the SIM card in your iPad. If you were outside North America, there are different band levels - I'm guessing you have a SIM thats locked to a particular provider. Band level frequencies differ per country/continent, so a SIM card that will work in Canada/US will not likely work in UK/Europe/Asia/Australia, etc. you will be able to get your emails again when back on a wifi network. Mobile phone may have a different type SIM card (GSM/HSPA) from your iPad SIM. Also, check your email settings.
8) when wanting to alter part of a sentence, I can't always get the cursor in the right place? Sometimes it is simple the wrong line, but often it will only go at the end or start of a word and not where I want it. Is there any way of making it more exact? Again I never have a problem with moving the cursor on windows, either by mouse or on the touch screen function on windows 7. Any ideas? As after pressing the screen multiple times I just want to throw it out of the window!
Moving the cursor on a sentence is a matter of putting your finger on the screen where you want it. It's exceptionally easy to do. I'm using the Notes app to write this whole segment and I just need to put my finger where I want to change things and presto it's ready for me to change where I want it.
Here's a solution: sell your iPad (after you wipe your data off it) to someone who will appreciate it, and put your money towards the Windows Surface Tablet out later this year/early next year, where you can (reportedly) connect a mouse to it. It will have some of the Windows 7/8 functionality that you're more familiar with, or get a netbook.
- Ceridwyn2

I've had my ipad for 6 months and still cannot get my iTunes music on it. How do I do that???

I've had my iPad mini for 6 months and still cannot get my iTunes music on it. What am I doing wrong??

I have tried everything. When I open my iTunes, the iPad icon comes up on the top right and shows the circling arrows and at the top is has iTunes Match, sending info to Apple. When I click the iPad icon, it states my iOS 6.1.3. and is up-to-date. I have a 32 GB Wi-Fi iPad. It says I have 28.34 capacity left. I have it set to automatically back up on iCloud (I have 15 GB of space in iCloud). At the bottom it says I have 447 photos and 42 apps. However, I can count that I only have 31 pictures that I see in my Photos.
I probably have the almost 500 photos on my phone, though. And I'm able to get some music to my phone**.
Under Options I have checked: Open iTunes when this iPad is connected, Sync this iPad over Wi-Fi, and sync only checked songs.
Today I tried dragging a number of playlists to the iPad icon. It didn't go to my iPad; **however, now it's on my phone.
When I open the music app in my iPad, the cloud icon shows up and the bar under it fills up, it says there's no music.
Appreciate any help...they tell me I am not eligible for tech support via chat.
B.

I am using a mac os10.6.8 with 2 gig of ram and its keeps freezing. the mouse moves but the machine is frozen. If I should down and restart the machine runs fine for a while and then freezes again. any suggestions?

I am using a Mac with OS X 6.8 it has 2 gig of ram and it keeps freezing. Tlhe mouse will move but the machine is frozen, if i shut down and restart the machine is fine for a while. any suggestions as to what to check or what could be causing this?

Run Disk Utility to check the SMART status of your hard drive.

Ive had my ipod for 13 months and the battery died!

is there no way i can get this fixed for free?!?
i just want my ipod back, and they plan to have these batterys to die after 12 months so why should i have to pay?

It's unusual for the battery to simply die. Li-Ion batteries gradually lose capacity over the course of time; it typically takes several hundred full charge cycles before significant degradation occurs. I believe Apple states that after 400 charge cycles, an iPod battery retains about 80% of its original capacity. I've had a 5th Gen Video for about three years and it is still going strong. The typical reason an iPod battery (or any rechargeable) just dies is due to moisture.
In any event, regardless of why the battery died, if your iPod is 13 months old, you will need to pay to replace the battery. This link explains Apple's battery replacement policy.

I have had my jetpack for two months and now it will not hold it's charge

I have had it charging for hours , but only 1 bar shows..

If these steps do not help then contact VZW and have them walk you through your warranty replacement options. Pending on where the bad connection or hardware is they should be able to send you a replacement battery or Jetpack to get this problem resolved.

I was robbed and my Macbook Air was taken. I've only had the laptop for 1 month and haven't had the chance to understand the functions. I don't even know if icloud was activated. If not, what can I do?

I need to know if I can find my new Macbook Air laptop that was stolen from me after only having it for a month. I don't know if I activated icloud or not as I didn't knoe when I bought it that such a thing existed. I was a Window user before and wanted to upgrade to Apple. What a desapointment to me that I couldv'e prtected myself better.
Can someone help me?

you would have had to turn on the Find My iPhone service on the mac to be able to track it. Since you're not sure if you activated icloud to begin with, I doubt you would have known about Find My iPhone (which works with macs and iOS devices). So at this point there's nothing that will help you find it. Sorry.

I had my ipod for a month and now it doesn't turn on, i've tried everything. Can i get a replacement?

I've had my ipod touch for two months now, it doesn't turn on and i've tried reseting it and it's not detected on my computer. Can i get a replacement from apple?

If you iPod is within warranty and not abused, Apple will replace it with a refurbished one. Fasted way is to make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

I've only had my iPad for 6 months and the screen is lost color and looks crazy! Help!

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Try a reset: Simultaneously hold down the Home and On buttons until the device shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the device back on using the On button. In some cases it also helps to double click the Home button and close all apps BEFORE doing the reset.

I have had my iPad for six months and it has worked great till last week then the video cuts out and goes green

Question, video cut in and out and goes green?

First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."

HT1212 kids locked iphone and cant figure out password and im not able to reset phone... top button broken and itunes wont even connect to phone because its locked..... what do i do???

How to reset iphone thats locked and top button broken that itunes wont reset because i cant unlock phone??

you make an appointment at the genius bar of your local Apple Store and pay them to get your phone serviced. Then you can restore the replacement phone from your backup.

Maybe its just me but verizon had my rebate for a month and some change and still haven gotten it i got this contract on july 10, and my samsunsung galaxy s4 does nothing but shut off on me constatntly and they wont even help..any suggestions because im

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