MB Pro 13 early 2011 keyboard failing

As said in the title, the keyboard on my Macbook Pro 13" 2011 seems like it is starting to fail. Out of warranty about 3 months now.
Zero key doesn't appear to be working. Keyboard viewer shows that the "CMD"s are being pressed with it, even though they aren't. Lower volume button is turning the volume up, and higher volume button isn't working at all. Backslashes press the up arrow key & forward slashes presses the equals key.
Absolutely gutted to be honest. The laptop is looked after, and for the amount of money paid for it I am pretty down in the dumps over the quality its given me. 2 months into having it the trackpad stopped working entirely, and now this. Have a feeling it might be costly, pretty disappointing a year and 3 months down the line.
Anyone had a similar situation? What's the solution? I'm handy with these things so I wouldn't be afraid to tackle the fix myself. Where to start..

Ok, kept retrying the SMC reset and eventually it worked. Fans back to normal. Keyboard still not fully functioning though. Seems to be getting worse as I go along.
Anyone? Really appreciate any insight. What is required to replace the keyboard itself (not the plastic keys). Parts rather than workload.

Similar Messages

  • Macbook Pro early 2011 keyboard back light discoloured

    Ive just gotten a Macbook Pro 2011 from a friend as a gift, i believe its the early 2011 model which he won at work for a prize. Everything is perfect on it, however on the keyboard backlight, on the space bar at the bottom nearest to the track pad, about 2 thirds of the way towards the right, there seems to be a brown sort of tint in the backlight which spans about half a centimetre. This may be abit OCD, ive had the space bar off to have a look and it seems to be under the surface layer if that makes sense.

    also, apologies for the terrible picture, it was really hard to manage it without the glare of the light affecting the picture.

  • Will a Macbook pro early 2011 installation disc work on a 2007 or 2008 Macbook pro 15

    My collegue's 2007 or 2008 Macbook pro 15 inch keeps getting stuck on the apple load up screen everytime he hits the power button. He doesnt know what version it is and I forgot to write down the model number of it(Ill update May 16 at 10am PST). I tried safe mode, it worked but after the loading bar gets close to 1/2 it freezes up. He can not find his installation disc that came with the computer. I have mine but its for Model # A1278 I think its snow leopard. Will the installation disc and application disc run successfully on my collegue's 2007 or 2008 Macbook pro?
    I apologize if there's a similar thread out there, I couldnt find one. -

    Will a MacBook Pro Early 2011 installation disc work on a 2007 or 2008 MacBook Pro 15?
    No it will not.
    Machine specific gray/back disks are for one model of Mac only as they only contain hardware drivers for that model, not previous ones.
    The 10.6.3 white Snow Leopard retail disk will work and it's available from Apple online for a small charge.
    My collegue's 2007 or 2008 Macbook pro 15 inch keeps getting stuck on the apple load up screen everytime he hits the power button.
    I tried safe mode, it worked but after the loading bar gets close to 1/2 it freezes up.
    This is indicative of a problem with the boot drive and the file structure retaining data on the drive.
    The progress bar progressing and stopping means the fsck drive repair is failing, likley the drive incurred head shock damage at that point.
    The boot drive itself is likely fine and the problem can be resolved but the disks are going to be required if it's running Snow Leopard.
    First get the disks, then attempt Disk Utility > Repair Disk and check the SMART status if the drive is still good.
    If there is no backup of data, get that off the machine using a external boot drive.
    To fix that problem of a bad sectors, unfortutly the entire drive will need to be Zero Erased (security option > zero all data) using Disk Uility while c or option/alt key booted from the 10.6 disks (using a wired or built in keyboard), it's the only way.
    This means all programs, files (remaining) and OS X will be removed in the process. You could replace the drive also.
    Step by Step to fix your Mac
    Create a data recovery/undelete external boot drive
    How to erase and install Snow Leopard 10.6
    Install/upgrade RAM or storage drive in Mac's
    https://discussions.apple.com/community/notebooks/macbook_pro?view=documents#/?p er_page=50

  • Macbook pro early 2011 freezes, slow, weird fan noise + trackpad jumping around

    Hi guys, see the Etrecheck report below. My 13' Macbook pro (early 2011) has been very slow for the last few months, the fan makes a weird blowing noise (several fellow students have looked around what the **** that noise was when it started doing it), and recently started freezing when opening iTunes, OpenOffice and even Firefox.
    OH AND my trackpad has jumping around without me even touching it.
    What do you guys think? What's the problem, what can I do? IF I take it in how much do you think it might cost?
    Problem description:
    Macbook is slow, freezes for few seconds regularly, and fan makes weird noise
    EtreCheck version: 2.0.11 (98)
    Report generated 7 Nov 2014 15:16:23 GMT
    Hardware Information: ℹ️
        MacBook Pro (13-inch, Early 2011) (Verified)
        MacBook Pro - model: MacBookPro8,1
        1 2.7 GHz Intel Core i7 CPU: 2-core
        4 GB RAM Upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1333 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1333 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
        Intel HD Graphics 3000 - VRAM: 384 MB
            Color LCD 1280 x 800
    System Software: ℹ️
        OS X 10.9.5 (13F34) - Uptime: 6:13:14
    Disk Information: ℹ️
        TOSHIBA MK5065GSXF disk0 : (500,11 GB)
        S.M.A.R.T. Status: Verified
            EFI (disk0s1) <not mounted> : 210 MB
            Macintosh HD (disk0s2) /  [Startup]: 499.25 GB (378.53 GB free)
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
        HL-DT-ST DVDRW  GS31N 
    USB Information: ℹ️
        Apple Inc. BRCM2070 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /Library/Extensions
        [loaded]    com.sophos.kext.sav (9.2.50 - SDK 10.8) Support
        [loaded]    com.sophos.nke.swi (9.2.50 - SDK 10.8) Support
            /System/Library/Extensions
        [not loaded]    com.devguru.driver.SamsungComposite (1.2.48 - SDK 10.6) Support
        [loaded]    com.rim.driver.BlackBerryUSBDriverInt (0.0.74) Support
        [not loaded]    com.rim.driver.BlackBerryUSBDriverVSP (0.0.74) Support
            /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
        [not loaded]    com.devguru.driver.SamsungACMControl (1.2.48 - SDK 10.6) Support
        [not loaded]    com.devguru.driver.SamsungACMData (1.2.48 - SDK 10.6) Support
        [not loaded]    com.devguru.driver.SamsungMTP (1.2.48 - SDK 10.5) Support
        [not loaded]    com.devguru.driver.SamsungSerial (1.2.48 - SDK 10.6) Support
    Problem System Launch Daemons: ℹ️
        [failed]    com.apple.AOSNotificationOSX.plist
        [failed]    com.apple.softwareupdated.plist
        [failed]    com.apple.wdhelper.plist
    Launch Agents: ℹ️
        [not loaded]    com.adobe.AAM.Updater-1.0.plist Support
        [loaded]    com.hp.help.tocgenerator.plist Support
        [invalid?]    com.maintain.CocktailPurgeInactiveMemory.plist Support
        [invalid?]    com.maintain.CocktailSystemEvents.plist Support
        [loaded]    com.oracle.java.Java-Updater.plist Support
        [running]    com.rim.BBAlbumArtCacher.plist Support
        [running]    com.rim.BBLaunchAgent.plist Support
        [running]    com.sophos.uiserver.plist Support
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist Support
        [not loaded]    com.maintain.CocktailScheduler.plist Support
        [loaded]    com.oracle.java.Helper-Tool.plist Support
        [loaded]    com.oracle.java.JavaUpdateHelper.plist Support
        [running]    com.rim.BBDaemon.plist Support
        [running]    com.sophos.common.servicemanager.plist Support
        [loaded]    net.sourceforge.MonolingualHelper.plist Support
    User Launch Agents: ℹ️
        [loaded]    com.adobe.AAM.Updater-1.0.plist Support
        [loaded]    com.adobe.ARM.[...].plist Support
        [loaded]    com.google.keystone.agent.plist Support
        [not loaded]    com.spotify.webhelper.plist Support
    User Login Items: ℹ️
        TuneupMyMac    Application (/Applications/TuneupMyMac.app)
    Internet Plug-ins: ℹ️
        DirectorShockwave: Version: 12.1.0r150 - SDK 10.6 Support
        NPVirtools: Version: 4.0 Support
        Default Browser: Version: 537 - SDK 10.9
        Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 Support
        AdobePDFViewerNPAPI: Version: 10.1.12 Support
        FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
        Silverlight: Version: 5.1.20913.0 - SDK 10.6 Support
        Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
        QuickTime Plugin: Version: 7.7.3
        iPhotoPhotocast: Version: 7.0 - SDK 10.8
        AdobePDFViewer: Version: 10.1.12 Support
        JavaAppletPlugin: Version: Java 7 Update 55 Check version
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        RealPlayer Plugin: Version: (null) Support
    Safari Extensions: ℹ️
        Slick Savings
        Ebay Shopping Assistant
        Searchme
    3rd Party Preference Panes: ℹ️
        Flash Player  Support
        Flip4Mac WMV  Support
        Java  Support
    Time Machine: ℹ️
        Time Machine not configured!
    Top Processes by CPU: ℹ️
             6%    WindowServer
             1%    plugin-container
             1%    BBLaunchAgent
             0%    fontd
             0%    AppleSpell
    Top Processes by Memory: ℹ️
        464 MB    firefox
        90 MB    Finder
        82 MB    System Information
        82 MB    TuneupMyMac
        69 MB    InterCheck
    Virtual Memory Information: ℹ️
        565 MB    Free RAM
        1.37 GB    Active RAM
        746 MB    Inactive RAM
        1.14 GB    Wired RAM
        2.21 GB    Page-ins
        46 MB    Page-outs

    I did as you suggested and it it's definitely not freezing as much, though a little bit still. Thanks though!
    Trackpad is also still jumping around, but I figured that might have to be replaced anyways.
    Anything else you recommend that I could / should do?

  • I upgrade my MAC BOOK PRO EARLY 2011 and it crash upon login

    Hi,
    I have installed Mavericks os x 10.9.3 to my mac book pro early 2011 and afte that it crash every time I log in.
    I tried many things such as:
    1. I check teh disk health by command +R and it showes green status means it is OK
    2. I tries to safe boot and it worked and I am able to log in and stay in to it ..infact writing this in safe mode ..
    3. I tried moving many of teh thried pary software in trash such as plex, vuze, u torrent etc..and also erazed trash box
    4. I also hide log in items or just mius most od those except TmLogin Mgr that does not allow to minus...I hope you understood this what I did ..simple system pref --> user and group and the login itms are removed
    STILL same issue it crash ever time I log in normally..
    one more point my key board was little damaged may be I say nmber SIX key does not work after little milk spill on this but after that it was unning just fine since last 3 month
    At the end I would like to put this report content ..sorry I know this is not good to put all this crap but it hard to understand if it hide some important infor that help you to suggest me the solution..
    I saw your nice responseall around on the form and I am kind of sure that you will be able to help me with this ..
    Also please tell me how to get back up in sfae mode I connected my external drive but it didnt show up in finder and I tried using time machine but I was nt even able to figure out what to do in that..may be I bi scare of doing trial and error ...
    Thanks. AJ
    Anonymous UUID:       AA3350D8-85AB-5CB5-2E3C-DD7073590DBD
    Thu May 22 22:38:01 2014
    panic(cpu 1 caller 0xffffff80294526ff): "a freed zone element has been modified: expected 0xdeadbeefdeadbeef but found 0, bits changed 0xdeadbeefdeadbeef, at offset 8 of 128 in zone: kalloc.128"@/SourceCache/xnu/xnu-2422.100.13/osfmk/kern/zalloc.c:461
    Backtrace (CPU 1), Frame : Return Address
    0xffffff80c2c4b1e0 : 0xffffff8029422fa9
    0xffffff80c2c4b260 : 0xffffff80294526ff
    0xffffff80c2c4b2c0 : 0xffffff8029451df9
    0xffffff80c2c4b3c0 : 0xffffff802942aa6f
    0xffffff80c2c4b3f0 : 0xffffff80297d3b84
    0xffffff80c2c4b430 : 0xffffff802978cc6e
    0xffffff80c2c4b4e0 : 0xffffff802978c8cc
    0xffffff80c2c4b560 : 0xffffff80296000c0
    0xffffff80c2c4b5d0 : 0xffffff80295f5a55
    0xffffff80c2c4b6c0 : 0xffffff80295fc756
    0xffffff80c2c4b710 : 0xffffff80295fc25e
    0xffffff80c2c4b790 : 0xffffff80295df064
    0xffffff80c2c4bb10 : 0xffffff80297b5c2c
    0xffffff80c2c4bb70 : 0xffffff80295dfe4b
    0xffffff80c2c4bbc0 : 0xffffff80295f56d0
    0xffffff80c2c4bc00 : 0xffffff80295f149a
    0xffffff80c2c4bd80 : 0xffffff80295e96dc
    0xffffff80c2c4bf50 : 0xffffff8029840653
    0xffffff80c2c4bfb0 : 0xffffff80294f3c56
    BSD process name corresponding to current thread: com.apple.intern
    Mac OS version:
    13D65
    Kernel version:
    Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64
    Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E
    Kernel slide:     0x0000000029200000
    Kernel text base: 0xffffff8029400000
    System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
    System uptime in nanoseconds: 93393964240
    last loaded kext at 39308701672: com.apple.driver.AudioAUUC          1.60 (addr 0xffffff7fab1e5000, size 28672)
    loaded kexts:
    com.trendmicro.kext.KERedirect          1.0.0
    com.apple.driver.AudioAUUC          1.60
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.driver.AppleHDAHardwareConfigDriver          2.6.1f2
    com.apple.driver.AppleTyMCEDriver          1.0.2d2
    com.apple.driver.AGPM          100.14.15
    com.apple.driver.AppleMikeyHIDDriver          124
    com.apple.driver.AppleHDA          2.6.1f2
    com.apple.filesystems.autofs          3.0
    com.apple.iokit.IOBluetoothSerialManager          4.2.4f1
    com.apple.driver.ApplePolicyControl          3.5.26
    com.apple.driver.AppleUpstreamUserClient          3.5.13
    com.apple.driver.AppleSMCLMU          2.0.4d1
    com.apple.iokit.IOBluetoothUSBDFU          4.2.4f1
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.4f1
    com.apple.driver.AppleSMCPDRC          1.0.0
    com.apple.driver.AppleMikeyDriver          2.6.1f2
    com.apple.driver.AppleIntelHD3000Graphics          8.2.4
    com.apple.driver.AppleLPC          1.7.0
    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
    com.apple.driver.SMCMotionSensor          3.0.4d1
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleHWAccess          1
    com.apple.driver.AppleIntelMCEReporter          104
    com.apple.driver.AppleThunderboltIP          1.1.2
    com.apple.driver.AppleIntelSNBGraphicsFB          8.2.4
    com.apple.driver.AppleMuxControl          3.5.26
    com.apple.driver.AppleBacklight          170.3.5
    com.apple.driver.AppleMCCSControl          1.1.12
    com.apple.driver.AppleUSBTCButtons          240.2
    com.apple.driver.AppleUSBTCKeyEventDriver          240.2
    com.apple.driver.AppleUSBTCKeyboard          240.2
    com.apple.driver.AppleIRController          325.7
    com.apple.driver.AppleFileSystemDriver          3.0.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          35
    com.apple.iokit.SCSITaskUserClient          3.6.6
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.5.1
    com.apple.driver.AppleUSBHub          666.4.0
    com.apple.driver.AppleSDXC          1.5.2
    com.apple.driver.AirPort.Brcm4331          700.20.22
    com.apple.iokit.AppleBCM5701Ethernet          3.8.1b2
    com.apple.driver.AppleFWOHCI          5.0.2
    com.apple.driver.AppleUSBEHCI          660.4.0
    com.apple.driver.AppleUSBUHCI          656.4.1
    com.apple.driver.AppleAHCIPort          3.0.0
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleACPIButtons          2.0
    com.apple.driver.AppleRTC          2.0
    com.apple.driver.AppleSMBIOS          2.1
    com.apple.driver.AppleACPIEC          2.0
    com.apple.driver.AppleAPIC          1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient          217.92.1
    com.apple.nke.applicationfirewall          153
    com.apple.security.quarantine          3
    com.apple.driver.AppleIntelCPUPowerManagement          217.92.1
    com.apple.AppleGraphicsDeviceControl          3.5.26
    com.apple.driver.DspFuncLib          2.6.1f2
    com.apple.vecLib.kext          1.0.0
    com.apple.iokit.IOAudioFamily          1.9.7fc2
    com.apple.kext.OSvKernDSPLib          1.14
    com.apple.kext.triggers          1.0
    com.apple.iokit.IOSerialFamily          10.0.7
    com.apple.iokit.IOFireWireIP          2.2.6
    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.4f1
    com.apple.driver.AppleHDAController          2.6.1f2
    com.apple.iokit.IOHDAFamily          2.6.1f2
    com.apple.driver.AppleSMBusPCI          1.0.12d1
    com.apple.driver.IOPlatformPluginLegacy          1.0.0
    com.apple.driver.IOPlatformPluginFamily          5.7.0d11
    com.apple.iokit.IOSurface          91.1
    com.apple.iokit.IOBluetoothFamily          4.2.4f1
    com.apple.driver.AppleSMC          3.1.8
    com.apple.driver.AppleThunderboltEDMSink          2.1.3
    com.apple.driver.AppleThunderboltDPOutAdapter          3.1.7
    com.apple.driver.AppleGraphicsControl          3.5.26
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.iokit.IONDRVSupport          2.4.1
    com.apple.driver.AppleSMBusController          1.0.11d1
    com.apple.iokit.IOGraphicsFamily          2.4.1
    com.apple.driver.AppleThunderboltDPInAdapter          3.1.7
    com.apple.driver.AppleThunderboltDPAdapterFamily          3.1.7
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.5
    com.apple.driver.AppleUSBMultitouch          240.9
    com.apple.driver.AppleUSBMergeNub          650.4.0
    com.apple.iokit.IOUSBHIDDriver          660.4.0
    com.apple.driver.AppleUSBComposite          656.4.1
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.6
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.iokit.IOAHCISerialATAPI          2.6.1
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.6
    com.apple.driver.AppleThunderboltNHI          2.0.1
    com.apple.iokit.IOThunderboltFamily          3.2.7
    com.apple.iokit.IOUSBUserClient          660.4.2
    com.apple.iokit.IO80211Family          630.35
    com.apple.iokit.IOEthernetAVBController          1.0.3b4
    com.apple.driver.mDNSOffloadUserClient          1.0.1b5
    com.apple.iokit.IONetworkingFamily          3.2
    com.apple.iokit.IOFireWireFamily          4.5.5
    com.apple.iokit.IOUSBFamily          677.4.0
    com.apple.iokit.IOAHCIFamily          2.6.5
    com.apple.driver.AppleEFINVRAM          2.0
    com.apple.driver.AppleEFIRuntime          2.0
    com.apple.iokit.IOHIDFamily          2.0.0
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          278.11
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.AppleKeyStore          2
    com.apple.driver.DiskImages          371.1
    com.apple.iokit.IOStorageFamily          1.9
    com.apple.iokit.IOReportFamily          23
    com.apple.driver.AppleFDEKeyStore          28.30
    com.apple.driver.AppleACPIPlatform          2.0
    com.apple.iokit.IOPCIFamily          2.9
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto          1.0
    com.apple.kec.pthread          1
    Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.3 GHz, 4 GB, SMC 1.68f99
    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.22)
    Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 0 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: Hitachi HTS545032B9A302, 320.07 GB
    Serial ATA Device: MATSHITADVD-R   UJ-8A8
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Hub
    USB Device: BRCM2070 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: Hub
    USB Device: IR Receiver
    Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1

    Removed trend micro smart crap files from disco and it worked.

  • 15in Macbook Pro early 2011 won't shutoff nor can I run disk utilities. Any suggestions?

    Situation:
    I have a 15in Macbook Pro early 2011 that I can not shutdown nor can I run disk utility to repair any issues. I recently had it serviced to replace a failing hard drive.
    Known issues:
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         - Shutdown: I can not shutdown or restart my computer as it freezes during shutdown with grey screen. I can manually turn it on and off by holding down the      power button.
         - Disc Drive: This may not be related but I can not eject DVD in the disc drive.
    Any thoughts or advice would be greatly appreciated. I currently live overseas (for school) so just going to an Apple store is not really a realistic option for me at this time. Thanks

    thetribes wrote:
    Situation:
    I recently had it serviced to replace a failing hard drive.
    Take it back to where you had it serviced, there is usually a ~90 day guarantee
    you can force a shutdown by holding the power button for longer than usual.

  • Every time I turn on my MacBook Pro (Early 2011), on I get this strange error, can any one identify what it is and how to fix it if something is wrong?

    I get this error nearly enough every time i turn on my MacBook Pro (Early 2011 Model), i says it needs to shut down because an error occured and when it comes back on i get this error below, which i copied and pasted.... Please can anyone help, as i dont understand what this means. thanks. (By the way, just so you know, i dropped my Macbook Pro a month ago).
    PROBLEM DETAILS AND SYSTEM CONFIGURATION
    Interval Since Last Panic Report:  9692 sec
    Panics Since Last Report:          1
    Anonymous UUID:                    F2DDCBCE-BC08-4124-B575-95EB169DB82A
    Fri May 11 10:14:17 2012
    panic(cpu 4 caller 0xffffff80002c473a): Kernel trap at 0xffffff7f80b1634b, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0x0000004300000007, CR3: 0x000000001e6f202b, CR4: 0x00000000000606e0
    RAX: 0x0000004300000006, RBX: 0x0000000000000002, RCX: 0xffffff7f80b19922, RDX: 0xffffff800b4f6d40
    RSP: 0xffffff808059b9a0, RBP: 0xffffff808059b9f0, RSI: 0x000000008020690c, RDI: 0xffffff800d184c08
    R8:  0x0000000000000000, R9:  0x00000000066fe1cb, R10: 0xfffffe80056beaf8, R11: 0x000000000004677a
    R12: 0x0000000000000000, R13: 0x0000000000000000, R14: 0xffffff800b318c30, R15: 0xffffff800af700a8
    RFL: 0x0000000000010282, RIP: 0xffffff7f80b1634b, CS:  0x0000000000000008, SS:  0x0000000000000010
    CR2: 0x0000004300000007, Error code: 0x0000000000000000, Faulting CPU: 0x4
    Backtrace (CPU 4), Frame : Return Address
    0xffffff808059b650 : 0xffffff8000220792
    0xffffff808059b6d0 : 0xffffff80002c473a
    0xffffff808059b880 : 0xffffff80002da0cd
    0xffffff808059b8a0 : 0xffffff7f80b1634b
    0xffffff808059b9f0 : 0xffffff7f80b199b1
    0xffffff808059ba30 : 0xffffff7f80b17a0e
    0xffffff808059ba70 : 0xffffff8000347137
    0xffffff808059bac0 : 0xffffff800039f33d
    0xffffff808059bb30 : 0xffffff80003a0b43
    0xffffff808059bcd0 : 0xffffff8000341dcc
    0xffffff808059bda0 : 0xffffff8000341f82
    0xffffff808059bdd0 : 0xffffff800056687f
    0xffffff808059be10 : 0xffffff8000566920
    0xffffff808059be40 : 0xffffff8000533d73
    0xffffff808059be70 : 0xffffff8000563a64
    0xffffff808059bf60 : 0xffffff80005ccfe8
    0xffffff808059bfb0 : 0xffffff80002da5e9
          Kernel Extensions in backtrace:
             com.logmein.hamachi(1.0)[4F10A12D-34FD-ACB0-81FB-036809497AFC]@0xffffff7f80b150 00->0xffffff7f80b1afff
    BSD process name corresponding to current thread: hamachid
    Mac OS version:
    11E53
    Kernel version:
    Darwin Kernel Version 11.4.0: Mon Apr  9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64
    Kernel UUID: A8ED611D-FB0F-3729-8392-E7A32C5E7D74
    System model name: MacBookPro8,2 (Mac-94245A3940C91C80)
    System uptime in nanoseconds: 52460783580
    last loaded kext at 48097380670: com.sophos.kext.sav    7.3.0 (addr 0xffffff7f808c5000, size 20480)
    loaded kexts:
    com.sophos.kext.sav    7.3.0
    com.logmein.hamachi    1.0
    com.apple.driver.AppleHWSensor    1.9.5d0
    com.apple.filesystems.ntfs    3.10.1
    com.apple.driver.AppleMikeyHIDDriver    122
    com.apple.driver.AudioAUUC    1.59
    com.apple.driver.AppleHDAHardwareConfigDriver    2.2.0f3
    com.apple.driver.AppleUpstreamUserClient    3.5.9
    com.apple.driver.AppleHDA    2.2.0f3
    com.apple.driver.AppleMCCSControl    1.0.26
    com.apple.driver.AppleMikeyDriver    2.2.0f3
    com.apple.driver.AppleTyMCEDriver    1.0.2d2
    com.apple.driver.AppleIntelHD3000Graphics    7.1.8
    com.apple.driver.AGPM    100.12.42
    com.apple.kext.ATIFramebuffer    7.1.8
    com.apple.driver.SMCMotionSensor    3.0.2d6
    com.apple.driver.AppleSMCPDRC    5.0.0d0
    com.apple.iokit.IOUserEthernet    1.0.0d1
    com.apple.iokit.IOBluetoothSerialManager    4.0.5f11
    com.apple.Dont_Steal_Mac_OS_X    7.0.0
    com.apple.driver.AppleSMCLMU    2.0.1d2
    com.apple.driver.AudioIPCDriver    1.2.2
    com.apple.driver.ACPI_SMC_PlatformPlugin    5.0.0d0
    com.apple.ATIRadeonX3000    7.1.8
    com.apple.driver.AppleMuxControl    3.0.16
    com.apple.driver.AppleLPC    1.5.8
    com.apple.driver.AppleBacklight    170.1.9
    com.apple.filesystems.autofs    3.0
    com.apple.driver.AppleUSBTCButtons    225.2
    com.apple.driver.BroadcomUSBBluetoothHCIController    4.0.5f11
    com.apple.driver.AppleUSBTCKeyEventDriver    225.2
    com.apple.driver.AppleUSBTCKeyboard    225.2
    com.apple.driver.AppleIRController    312
    com.apple.driver.CoreStorageFsck    182.11.0
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
    com.apple.BootCache    33
    com.apple.iokit.SCSITaskUserClient    3.2.0
    com.apple.driver.XsanFilter    404
    com.apple.iokit.IOAHCISerialATAPI    2.0.3
    com.apple.iokit.IOAHCIBlockStorage    2.0.3
    com.apple.driver.AppleUSBHub    4.5.0
    com.apple.driver.AppleFWOHCI    4.8.9
    com.apple.driver.AirPort.Brcm4331    530.4.20
    com.apple.driver.AppleSDXC    1.2.0
    com.apple.iokit.AppleBCM5701Ethernet    3.1.2b2
    com.apple.driver.AppleEFINVRAM    1.5.0
    com.apple.driver.AppleSmartBatteryManager    161.0.0
    com.apple.driver.AppleAHCIPort    2.3.0
    com.apple.driver.AppleUSBEHCI    4.5.8
    com.apple.driver.AppleUSBUHCI    4.4.5
    com.apple.driver.AppleACPIButtons    1.5
    com.apple.driver.AppleRTC    1.5
    com.apple.driver.AppleHPET    1.6
    com.apple.driver.AppleSMBIOS    1.8
    com.apple.driver.AppleACPIEC    1.5
    com.apple.driver.AppleAPIC    1.5
    com.apple.driver.AppleIntelCPUPowerManagementClient    193.0.0
    com.apple.nke.applicationfirewall    3.2.30
    com.apple.security.quarantine    1.3
    com.apple.driver.AppleIntelCPUPowerManagement    193.0.0
    com.apple.driver.DspFuncLib    2.2.0f3
    com.apple.driver.AppleSMBusController    1.0.10d0
    com.apple.iokit.IOSurface    80.0.2
    com.apple.iokit.IOSerialFamily    10.0.5
    com.apple.iokit.IOFireWireIP    2.2.4
    com.apple.iokit.IOAudioFamily    1.8.6fc17
    com.apple.kext.OSvKernDSPLib    1.3
    com.apple.driver.AppleHDAController    2.2.0f3
    com.apple.iokit.IOHDAFamily    2.2.0f3
    com.apple.driver.ApplePolicyControl    3.0.16
    com.apple.driver.AppleSMC    3.1.3d8
    com.apple.driver.IOPlatformPluginLegacy    5.0.0d0
    com.apple.driver.AppleSMBusPCI    1.0.10d0
    com.apple.driver.AppleGraphicsControl    3.0.16
    com.apple.driver.IOPlatformPluginFamily    5.1.0d17
    com.apple.driver.AppleBacklightExpert    1.0.3
    com.apple.iokit.IONDRVSupport    2.3.2
    com.apple.driver.AppleThunderboltEDMSink    1.1.8
    com.apple.driver.AppleThunderboltEDMSource    1.1.8
    com.apple.driver.AppleThunderboltDPOutAdapter    1.8.2
    com.apple.kext.ATI6000Controller    7.1.8
    com.apple.kext.ATISupport    7.1.8
    com.apple.driver.AppleIntelSNBGraphicsFB    7.1.8
    com.apple.iokit.IOGraphicsFamily    2.3.2
    com.apple.kext.triggers    1.0
    com.apple.driver.AppleFileSystemDriver    13
    com.apple.driver.AppleThunderboltDPInAdapter    1.8.2
    com.apple.driver.AppleThunderboltDPAdapterFamily    1.8.2
    com.apple.driver.AppleThunderboltPCIDownAdapter    1.2.4
    com.apple.driver.AppleUSBBluetoothHCIController    4.0.5f11
    com.apple.iokit.IOBluetoothFamily    4.0.5f11
    com.apple.driver.AppleUSBMultitouch    227.1
    com.apple.iokit.IOUSBHIDDriver    4.4.5
    com.apple.driver.AppleUSBMergeNub    4.5.3
    com.apple.driver.AppleUSBComposite    4.5.8
    com.apple.driver.CoreStorage    182.11.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.2.0
    com.apple.iokit.IOBDStorageFamily    1.6
    com.apple.iokit.IODVDStorageFamily    1.7
    com.apple.iokit.IOCDStorageFamily    1.7
    com.apple.iokit.IOSCSIArchitectureModelFamily    3.2.0
    com.apple.driver.AppleThunderboltNHI    1.5.5
    com.apple.iokit.IOThunderboltFamily    2.0.0
    com.apple.iokit.IOUSBUserClient    4.5.8
    com.apple.iokit.IOFireWireFamily    4.4.5
    com.apple.iokit.IO80211Family    420.3
    com.apple.iokit.IOEthernetAVBController    1.0.1b1
    com.apple.iokit.IONetworkingFamily    2.1
    com.apple.iokit.IOAHCIFamily    2.0.8
    com.apple.iokit.IOUSBFamily    4.5.8
    com.apple.driver.AppleEFIRuntime    1.5.0
    com.apple.iokit.IOHIDFamily    1.7.1
    com.apple.iokit.IOSMBusFamily    1.1
    com.apple.security.sandbox    177.5
    com.apple.kext.AppleMatch    1.0.0d1
    com.apple.security.TMSafetyNet    7
    com.apple.driver.DiskImages    331.6
    com.apple.iokit.IOStorageFamily    1.7.1
    com.apple.driver.AppleKeyStore    28.18
    com.apple.driver.AppleACPIPlatform    1.5
    com.apple.iokit.IOPCIFamily    2.6.8
    com.apple.iokit.IOACPIFamily    1.4
    Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2 GHz, 4 GB, SMC 1.69f3
    Graphics: AMD Radeon HD 6490M, AMD Radeon HD 6490M, PCIe, 256 MB
    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
    AirPort: spairport_wireless_card_type_third_party
    Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: ST9500325ASG, 500.11 GB
    Serial ATA Device: MATSHITADVD-R   UJ-8A8
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0253, 0xfa120000 / 5
    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3
    Interval Since Last Panic Report:  9692 sec
    Panics Since Last Report:          1
    Anonymous UUID:                    F2DDCBCE-BC08-4124-B575-95EB169DB82A
    Fri May 11 10:14:17 2012
    panic(cpu 4 caller 0xffffff80002c473a): Kernel trap at 0xffffff7f80b1634b, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0x0000004300000007, CR3: 0x000000001e6f202b, CR4: 0x00000000000606e0
    RAX: 0x0000004300000006, RBX: 0x0000000000000002, RCX: 0xffffff7f80b19922, RDX: 0xffffff800b4f6d40
    RSP: 0xffffff808059b9a0, RBP: 0xffffff808059b9f0, RSI: 0x000000008020690c, RDI: 0xffffff800d184c08
    R8:  0x0000000000000000, R9:  0x00000000066fe1cb, R10: 0xfffffe80056beaf8, R11: 0x000000000004677a
    R12: 0x0000000000000000, R13: 0x0000000000000000, R14: 0xffffff800b318c30, R15: 0xffffff800af700a8
    RFL: 0x0000000000010282, RIP: 0xffffff7f80b1634b, CS:  0x0000000000000008, SS:  0x0000000000000010
    CR2: 0x0000004300000007, Error code: 0x0000000000000000, Faulting CPU: 0x4
    Backtrace (CPU 4), Frame : Return Address
    0xffffff808059b650 : 0xffffff8000220792
    0xffffff808059b6d0 : 0xffffff80002c473a
    0xffffff808059b880 : 0xffffff80002da0cd
    0xffffff808059b8a0 : 0xffffff7f80b1634b
    0xffffff808059b9f0 : 0xffffff7f80b199b1
    0xffffff808059ba30 : 0xffffff7f80b17a0e
    0xffffff808059ba70 : 0xffffff8000347137
    0xffffff808059bac0 : 0xffffff800039f33d
    0xffffff808059bb30 : 0xffffff80003a0b43
    0xffffff808059bcd0 : 0xffffff8000341dcc
    0xffffff808059bda0 : 0xffffff8000341f82
    0xffffff808059bdd0 : 0xffffff800056687f
    0xffffff808059be10 : 0xffffff8000566920
    0xffffff808059be40 : 0xffffff8000533d73
    0xffffff808059be70 : 0xffffff8000563a64
    0xffffff808059bf60 : 0xffffff80005ccfe8
    0xffffff808059bfb0 : 0xffffff80002da5e9
          Kernel Extensions in backtrace:
             com.logmein.hamachi(1.0)[4F10A12D-34FD-ACB0-81FB-036809497AFC]@0xffffff7f80b150 00->0xffffff7f80b1afff
    BSD process name corresponding to current thread: hamachid
    Mac OS version:
    11E53
    Kernel version:
    Darwin Kernel Version 11.4.0: Mon Apr  9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64
    Kernel UUID: A8ED611D-FB0F-3729-8392-E7A32C5E7D74
    System model name: MacBookPro8,2 (Mac-94245A3940C91C80)
    System uptime in nanoseconds: 52460783580
    last loaded kext at 48097380670: com.sophos.kext.sav    7.3.0 (addr 0xffffff7f808c5000, size 20480)
    loaded kexts:
    com.sophos.kext.sav    7.3.0
    com.logmein.hamachi    1.0
    com.apple.driver.AppleHWSensor    1.9.5d0
    com.apple.filesystems.ntfs    3.10.1
    com.apple.driver.AppleMikeyHIDDriver    122
    com.apple.driver.AudioAUUC    1.59
    com.apple.driver.AppleHDAHardwareConfigDriver    2.2.0f3
    com.apple.driver.AppleUpstreamUserClient    3.5.9
    com.apple.driver.AppleHDA    2.2.0f3
    com.apple.driver.AppleMCCSControl    1.0.26
    com.apple.driver.AppleMikeyDriver    2.2.0f3
    com.apple.driver.AppleTyMCEDriver    1.0.2d2
    com.apple.driver.AppleIntelHD3000Graphics    7.1.8
    com.apple.driver.AGPM    100.12.42
    com.apple.kext.ATIFramebuffer    7.1.8
    com.apple.driver.SMCMotionSensor    3.0.2d6
    com.apple.driver.AppleSMCPDRC    5.0.0d0
    com.apple.iokit.IOUserEthernet    1.0.0d1
    com.apple.iokit.IOBluetoothSerialManager    4.0.5f11
    com.apple.Dont_Steal_Mac_OS_X    7.0.0
    com.apple.driver.AppleSMCLMU    2.0.1d2
    com.apple.driver.AudioIPCDriver    1.2.2
    com.apple.driver.ACPI_SMC_PlatformPlugin    5.0.0d0
    com.apple.ATIRadeonX3000    7.1.8
    com.apple.driver.AppleMuxControl    3.0.16
    com.apple.driver.AppleLPC    1.5.8
    com.apple.driver.AppleBacklight    170.1.9
    com.apple.filesystems.autofs    3.0
    com.apple.driver.AppleUSBTCButtons    225.2
    com.apple.driver.BroadcomUSBBluetoothHCIController    4.0.5f11
    com.apple.driver.AppleUSBTCKeyEventDriver    225.2
    com.apple.driver.AppleUSBTCKeyboard    225.2
    com.apple.driver.AppleIRController    312
    com.apple.driver.CoreStorageFsck    182.11.0
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
    com.apple.BootCache    33
    com.apple.iokit.SCSITaskUserClient    3.2.0
    com.apple.driver.XsanFilter    404
    com.apple.iokit.IOAHCISerialATAPI    2.0.3
    com.apple.iokit.IOAHCIBlockStorage    2.0.3
    com.apple.driver.AppleUSBHub    4.5.0
    com.apple.driver.AppleFWOHCI    4.8.9
    com.apple.driver.AirPort.Brcm4331    530.4.20
    com.apple.driver.AppleSDXC    1.2.0
    com.apple.iokit.AppleBCM5701Ethernet    3.1.2b2
    com.apple.driver.AppleEFINVRAM    1.5.0
    com.apple.driver.AppleSmartBatteryManager    161.0.0
    com.apple.driver.AppleAHCIPort    2.3.0
    com.apple.driver.AppleUSBEHCI    4.5.8
    com.apple.driver.AppleUSBUHCI    4.4.5
    com.apple.driver.AppleACPIButtons    1.5
    com.apple.driver.AppleRTC    1.5
    com.apple.driver.AppleHPET    1.6
    com.apple.driver.AppleSMBIOS    1.8
    com.apple.driver.AppleACPIEC    1.5
    com.apple.driver.AppleAPIC    1.5
    com.apple.driver.AppleIntelCPUPowerManagementClient    193.0.0
    com.apple.nke.applicationfirewall    3.2.30
    com.apple.security.quarantine    1.3
    com.apple.driver.AppleIntelCPUPowerManagement    193.0.0
    com.apple.driver.DspFuncLib    2.2.0f3
    com.apple.driver.AppleSMBusController    1.0.10d0
    com.apple.iokit.IOSurface    80.0.2
    com.apple.iokit.IOSerialFamily    10.0.5
    com.apple.iokit.IOFireWireIP    2.2.4
    com.apple.iokit.IOAudioFamily    1.8.6fc17
    com.apple.kext.OSvKernDSPLib    1.3
    com.apple.driver.AppleHDAController    2.2.0f3
    com.apple.iokit.IOHDAFamily    2.2.0f3
    com.apple.driver.ApplePolicyControl    3.0.16
    com.apple.driver.AppleSMC    3.1.3d8
    com.apple.driver.IOPlatformPluginLegacy    5.0.0d0
    com.apple.driver.AppleSMBusPCI    1.0.10d0
    com.apple.driver.AppleGraphicsControl    3.0.16
    com.apple.driver.IOPlatformPluginFamily    5.1.0d17
    com.apple.driver.AppleBacklightExpert    1.0.3
    com.apple.iokit.IONDRVSupport    2.3.2
    com.apple.driver.AppleThunderboltEDMSink    1.1.8
    com.apple.driver.AppleThunderboltEDMSource    1.1.8
    com.apple.driver.AppleThunderboltDPOutAdapter    1.8.2
    com.apple.kext.ATI6000Controller    7.1.8
    com.apple.kext.ATISupport    7.1.8
    com.apple.driver.AppleIntelSNBGraphicsFB    7.1.8
    com.apple.iokit.IOGraphicsFamily    2.3.2
    com.apple.kext.triggers    1.0
    com.apple.driver.AppleFileSystemDriver    13
    com.apple.driver.AppleThunderboltDPInAdapter    1.8.2
    com.apple.driver.AppleThunderboltDPAdapterFamily    1.8.2
    com.apple.driver.AppleThunderboltPCIDownAdapter    1.2.4
    com.apple.driver.AppleUSBBluetoothHCIController    4.0.5f11
    com.apple.iokit.IOBluetoothFamily    4.0.5f11
    com.apple.driver.AppleUSBMultitouch    227.1
    com.apple.iokit.IOUSBHIDDriver    4.4.5
    com.apple.driver.AppleUSBMergeNub    4.5.3
    com.apple.driver.AppleUSBComposite    4.5.8
    com.apple.driver.CoreStorage    182.11.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.2.0
    com.apple.iokit.IOBDStorageFamily    1.6
    com.apple.iokit.IODVDStorageFamily    1.7
    com.apple.iokit.IOCDStorageFamily    1.7
    com.apple.iokit.IOSCSIArchitectureModelFamily    3.2.0
    com.apple.driver.AppleThunderboltNHI    1.5.5
    com.apple.iokit.IOThunderboltFamily    2.0.0
    com.apple.iokit.IOUSBUserClient    4.5.8
    com.apple.iokit.IOFireWireFamily    4.4.5
    com.apple.iokit.IO80211Family    420.3
    com.apple.iokit.IOEthernetAVBController    1.0.1b1
    com.apple.iokit.IONetworkingFamily    2.1
    com.apple.iokit.IOAHCIFamily    2.0.8
    com.apple.iokit.IOUSBFamily    4.5.8
    com.apple.driver.AppleEFIRuntime    1.5.0
    com.apple.iokit.IOHIDFamily    1.7.1
    com.apple.iokit.IOSMBusFamily    1.1
    com.apple.security.sandbox    177.5
    com.apple.kext.AppleMatch    1.0.0d1
    com.apple.security.TMSafetyNet    7
    com.apple.driver.DiskImages    331.6
    com.apple.iokit.IOStorageFamily    1.7.1
    com.apple.driver.AppleKeyStore    28.18
    com.apple.driver.AppleACPIPlatform    1.5
    com.apple.iokit.IOPCIFamily    2.6.8
    com.apple.iokit.IOACPIFamily    1.4
    Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2 GHz, 4 GB, SMC 1.69f3
    Graphics: AMD Radeon HD 6490M, AMD Radeon HD 6490M, PCIe, 256 MB
    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
    AirPort: spairport_wireless_card_type_third_party
    Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: ST9500325ASG, 500.11 GB
    Serial ATA Device: MATSHITADVD-R   UJ-8A8
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0253, 0xfa120000 / 5
    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3

    You showed a kernel panic file from OS X, apprantly Log Me In is installed into OS X or running when you log in.
    You should be using the developers installer/unistaller to remove Log Me In from OS X.
    Somehow it's in OS X, I don't know, but it's there and you need to remove it. I'm not dealing with Windows, just OS X.
    Talk to Log Me In people and find out what is installed where so you can do a manual deletion out of OS X.
    If that doesn't work, you have to reboot holding the Shift key down manually search for any Log Me In or Himachi files on your computer, in your System/Library/Extensions folder too, use the free Easy Find.
    https://s3.amazonaws.com/DTWebsiteSupport/download/freeware/easyfind/4.9/EasyFin d.app.zip

  • Macbook Pro Early 2011 having issues

    Hi all
    I hope this message finds you all well.
    Sorry that my first post is one begging for help but with a gig 3 weeks away i am bricking it due to the fact that my macbook pro, early 2011 has been playing up of late. It first started having problems when the L shift key became stuck, not physically but after some investigation on here I used Karabiner software to ascertain the issue and disable the key.  However since then the computer hasnt run properly at all.
    I have tried disk repair and so forth, also run Avast virus check but the issues still persist.
    I run Traktor DJ software and for no reason the macbook has started glitching, spinning wheel of doom comes and everything slows down. I can't run simultaneous programmes and certainly can't run my Arkaos Grand VJ software at all which isn't good when we have a big gig in 3 weeks time.
    I have run the Etrecheck as shown below but I dont know what to make of it?!
    Can someone please give me some advice as I am stuck and cant rely on the laptop for the gig which will throw a real spanner in the works.
    Problem description:
    Runs slow, spinning wheel frequently, cannot run arkaos software, tractor software glitches regularly, L shift is stuck on (presently disabled using Karabiner software
    EtreCheck version: 2.0.4 (89)
    Report generated 16 October 2014 14:01:30 BST
    Hardware Information: ℹ️
      MacBook Pro (15-inch, Early 2011) (Verified)
      MacBook Pro - model: MacBookPro8,2
      1 2 GHz Intel Core i7 CPU: 4-core
      4 GB RAM Upgradeable
      BANK 0/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1333 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      Intel HD Graphics 3000 - VRAM: 384 MB
      Color LCD 1440 x 900
      AMD Radeon HD 6490M - VRAM: 256 MB
    System Software: ℹ️
      OS X 10.9.4 (13E28) - Uptime: 9 days 1:39:24
    Disk Information: ℹ️
      ST500LM012 HN-M500MBB disk0 : (500.11 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted> : 210 MB
      Macintosh HD (disk0s2) /  [Startup]: 499.25 GB (104.69 GB free)
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      MATSHITADVD-R   UJ-898 
    USB Information: ℹ️
      Apple Inc. FaceTime HD Camera (Built-in)
      JMicron Samsung S2 Portable 1 TB
      S.M.A.R.T. Status: Verified
      J-Unit (disk2s1) /Volumes/J-Unit : 1 TB (162.07 GB free)
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
      Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Kernel Extensions: ℹ️
      /Applications/Karabiner.app
      [loaded] org.pqrs.driver.Karabiner (10.2.0 - SDK 10.9) Support
      /Library/Application Support/Avast/components/fileshield/unsigned
      [loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.9) Support
      /Library/Application Support/Avast/components/proxy/unsigned
      [loaded] com.avast.PacketForwarder (1.4 - SDK 10.9) Support
      /Library/Parallels/Parallels Service.app
      [not loaded] com.parallels.kext.prl_hid_hook (7.0 15095.768120) Support
      [not loaded] com.parallels.kext.prl_hypervisor (7.0 15095.768120) Support
      [not loaded] com.parallels.kext.prl_netbridge (7.0 15095.768120) Support
      [not loaded] com.parallels.kext.prl_usb_connect (7.0 15095.768120) Support
      [not loaded] com.parallels.kext.prl_vnic (7.0 15095.768120) Support
      /System/Library/Extensions
      [not loaded] com.caiaq.driver.NIUSBAudio2DJDriver (2.4.23) Support
      [not loaded] com.caiaq.driver.NIUSBAudio4DJDriver (2.4.23) Support
      [not loaded] com.caiaq.driver.NIUSBHardwareDriver (2.4.23) Support
      [not loaded] com.caiaq.driver.NIUSBTraktorAudio2Driver (2.4.23) Support
      [loaded] com.caiaq.driver.NIUSBTraktorKontrolS4Driver (2.4.23) Support
      [not loaded] com.caiaq.driver.NIUSBTraktorKontrolX1Driver (2.4.21) Support
      [not loaded] com.native-instruments.driver.NIUSBDeviceHelper (1.0.8) Support
      [loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.74) Support
      [not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.74) Support
    Launch Agents: ℹ️
      [not loaded] com.adobe.AAM.Updater-1.0.plist Support
      [loaded] com.avast.userinit.plist Support
      [loaded] com.divx.dms.agent.plist Support
      [loaded] com.divx.update.agent.plist Support
      [invalid?] com.parallels.desktop.launch.plist Support
      [loaded] com.parallels.DesktopControlAgent.plist Support
      [running] com.parallels.vm.prl_pcproxy.plist Support
      [running] com.rim.BBAlbumArtCacher.plist Support
      [running] com.rim.BBLaunchAgent.plist Support
      [loaded] org.gpgtools.gpgmail.enable-bundles.plist Support
      [loaded] org.gpgtools.gpgmail.patch-uuid-user.plist Support
      [running] org.gpgtools.Libmacgpg.xpc.plist Support
      [loaded] org.gpgtools.macgpg2.fix.plist Support
      [running] org.gpgtools.macgpg2.shutdown-gpg-agent.plist Support
      [loaded] org.gpgtools.macgpg2.updater.plist Support
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist Support
      [invalid?] com.adobe.SwitchBoard.plist Support
      [loaded] com.avast.init.plist Support
      [loaded] com.avast.uninstall.plist Support
      [loaded] com.avast.update.plist Support
      [loaded] com.microsoft.office.licensing.helper.plist Support
      [running] com.parallels.desktop.launchdaemon.plist Support
      [running] com.rim.BBDaemon.plist Support
      [loaded] org.gpgtools.gpgmail.patch-uuid.plist Support
    User Launch Agents: ℹ️
      [loaded] com.adobe.AAM.Updater-1.0.plist Support
      [invalid?] com.avast.home.userinit.plist Support
      [loaded] com.divx.agent.postinstall.plist Support
      [loaded] com.google.keystone.agent.plist Support
      [not loaded] com.spotify.webhelper.plist Support
    User Login Items: ℹ️
      smcFanControl Application (/Applications/smcFanControl.app)
      iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
      Dropbox Application (/Applications/Dropbox.app)
      Spotify UNKNOWN (missing value)
      TorBrowser UNKNOWN (missing value)
      Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
      Wondershare Helper Compact Application (/Users/[redacted]/Library/Application Support/Helper/Wondershare Helper Compact.app)
      SE Media Sync Helper ApplicationHidden (/Applications/Sony Ericsson Media Sync.app/Contents/Resources/SE Media Sync Helper.app)
      Karabiner Application (/Applications/Karabiner.app)
      NIHardwareAgent ApplicationHidden (/Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app)
    Internet Plug-ins: ℹ️
      FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
      QuickTime Plugin: Version: 7.7.3
      Flash Player: Version: 15.0.0.152 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.189
      OVSHelper: Version: 1.1 Support
      DivXBrowserPlugin: Version: 2.2 Support
      Default Browser: Version: 537 - SDK 10.9
      SharePointBrowserPlugin: Version: 14.3.5 - SDK 10.6 Support
      Scorch: Version: 6.2.0 Support
      Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
      JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
    User Internet Plug-ins: ℹ️
      Picasa: Version: 1.0 - SDK 10.6 Support
    Safari Extensions: ℹ️
      AdBlock
      wrc
    3rd Party Preference Panes: ℹ️
      DivX  Support
      Flash Player  Support
      GPGPreferences  Support
      Native Instruments USB Audio  Support
      Perian  Support
    Time Machine: ℹ️
      Skip System Files: NO
      Mobile backups: ON
      Auto backup: YES
      Volumes being backed up:
      Macintosh HD: Disk size: 499.25 GB Disk used: 394.56 GB
      Destinations:
      Stampatron II [Local]
      Total size: 499.76 GB
      Total number of backups: 8
      Oldest backup: 2014-10-08 21:14:51 +0000
      Last backup: 2014-10-09 04:18:39 +0000
      Size of backup disk: Too small
      Backup size 499.76 GB < (Disk used 394.56 GB X 3)
      Backup [Local]
      Total size: 499.94 GB
      Total number of backups: 1
      Oldest backup: 2014-09-20 07:40:57 +0000
      Last backup: 2014-09-20 07:40:57 +0000
      Size of backup disk: Too small
      Backup size 499.94 GB < (Disk used 394.56 GB X 3)
    Top Processes by CPU: ℹ️
          5% WindowServer
          3% bluetoothaudiod
          2% com.avast.daemon
          1% iTunes
          1% Safari
    Top Processes by Memory: ℹ️
      205 MB Safari
      106 MB com.apple.WebKit.WebContent
      90 MB com.avast.daemon
      69 MB Finder
      43 MB iTunes
    Virtual Memory Information: ℹ️
      34 MB Free RAM
      1.03 GB Active RAM
      1.01 GB Inactive RAM
      1.27 GB Wired RAM
      20.97 GB Page-ins
      2.19 GB Page-outs

    You  have Avast installed which could be causing some problems for your Mac's operation. Use the Avast uninstaller and get rid of it.
    Boot into Recovery mode by holding down the Command and R keys together and use Disk Utility there to Repair your hard drive and repair disk permissions.
    Hope that helps.
    As for the shift key, you should take the computer to the Apple Genius Bar and have them look at it.

  • I have a Macbook Pro Early 2011 from the USA.  After installing Mavericks, Adobe CS6 crashes whenever it is plugged into a 27inch cinema display I purchased from the apple store in China (We moved to China). It works when not plugged into 27inch display.

    I have a Macbook Pro Early 2011 from the USA. It is now running Mavericks.  I connect it to a 27" Cinema Display that I bought in China after we moved to China.  Before I installed Mavericks, I could run all of the Adobe CS6 and Adobe CS5.5 applications on my Macbook Pro while connected to the cinema display. Now that I have Mavericks installed, whenever I am connected to my 27" CInema display my Adobe applications crash upon opening.  I know this is a rare scenario, but does anyone have any ideas how to fix this problem? Is there a new driver that needs installed?  I'd appreciate any help.

    I am also having a similar issue. I used Adobe Lightroom and my whole display goes black. Even my laptop screen and the lights on the keyboard go black. I can still hear the fan running, so I assume it is just the display. This is my first Mac and I have had nothing but issues. I think I am going back to Windows after this.

  • Macbook Pro early-2011 crashing/locking-up

    Hello,
    My MacBook Pro (early-2011 model 15") has been locking up and crashing lately. It was recently upgraded to Mavericks OSX.This has happened only a handful of randomn times over the past two months. I don't think it has to do with the OS version because it did this a couple months ago as stated when I had Lion, and also ML. However, in the past 24 hours i have locked up around 5 times and crashed at 3 times.  I've attached the crash report below from the latest crash this morning. I use one usb port to connect to a Dell monitor using DisplayLink adapter, and the other usb port goes to a 4-port usb hub that has my wired keyboard, mouse, and phones that I test with plugged into. The mini displayport goes to another Dell monitor. Can anyone help me determine the issue? Does it look to you like the RAM has been corrupted and needs replacing perhaps? Or maybe it is this usb hub causing memory crashes from having so much stuff plugged into it? Log below:
    Anonymous UUID:       A06D9E0B-752F-521A-C64F-89E5D1C93276
    Fri Nov  1 09:51:46 2013
    Machine-check capabilities 0x0000000000000c09:
    family: 6 model: 42 stepping: 7 microcode: 40
    Intel(R) Core(TM) i7-2635QM CPU @ 2.00GHz
    9 error-reporting banks
    threshold-based error status present
    extended corrected memory error handling present
    Processor 0: machine-check status 0x0000000000000005:
    restart IP valid
    machine-check in progress
    MCA error-reporting registers:
    IA32_MC0_STATUS(0x401): 0x0000000000000000 invalid
    IA32_MC1_STATUS(0x405): 0x0980000000000000 invalid
    IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
    IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid
    IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid
    IA32_MC5_STATUS(0x415): 0x0020000000000000 invalid
    IA32_MC6_STATUS(0x419): 0x0020000000000000 invalid
    IA32_MC7_STATUS(0x41d): 0xbe2000000001117a valid
      MCA error code:            0x117a
      Model specific error code: 0x0001
      Other information:         0x00000000
      Threshold-based status:    Undefined
      Status bits:
       Processor context corrupt
       ADDR register valid
       MISC register valid
       Error enabled
       Uncorrected error
    IA32_MC7_ADDR(0x41e): 0x000000004dc98080
    IA32_MC7_MISC(0x41f): 0x000000b72e020086
    Package 0 logged:
    IA32_MC8_STATUS(0x421): 0x0020000000000000 invalid
    Processor 1: machine-check status 0x0000000000000005:
    restart IP valid
    machine-check in progress
    MCA error-reporting registers:
    IA32_MC0_STATUS(0x401): 0x0000000000000000 invalid
    IA32_MC1_STATUS(0x405): 0x0980000000000000 invalid
    IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
    IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid
    IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid
    IA32_MC5_STATUS(0x415): 0x0020000000000000 invalid
    IA32_MC6_STATUS(0x419): 0x0020000000000000 invalid
    IA32_MC7_STATUS(0x41d): 0xbe2000000001117a valid
      MCA error code:            0x117a
      Model specific error code: 0x0001
      Other information:         0x00000000
      Threshold-based status:    Undefined
      Status bits:
       Processor context corrupt
       ADDR register valid
       MISC register valid
       Error enabled
       Uncorrected error
    IA32_MC7_ADDR(0x41e): 0x000000004dc98080
    IA32_MC7_MISC(0x41f): 0x000000b72e020086
    IA32_MC8_STATUS(0x421): 0x0020000000000000 invalid
    Processor 2: machine-check status 0x0000000000000005:
    restart IP valid
    machine-check in progress
    MCA error-reporting registers:
    IA32_MC0_STATUS(0x401): 0x0000000000000000 invalid
    IA32_MC1_STATUS(0x405): 0x0980000000000000 invalid
    IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
    IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid
    IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid
    IA32_MC5_STATUS(0x415): 0x0020000000000000 invalid
    IA32_MC6_STATUS(0x419): 0x0020000000000000 invalid
    IA32_MC7_STATUS(0x41d): 0xbe2000000001117a valid
      MCA error code:            0x117a
      Model specific error code: 0x0001
      Other information:         0x00000000
      Threshold-based status:    Undefined
      Status bits:
       Processor context corrupt
       ADDR register valid
       MISC register valid
       Error enabled
       Uncorrected error
    IA32_MC7_ADDR(0x41e): 0x000000004dc98080
    IA32_MC7_MISC(0x41f): 0x000000b72e020086
    IA32_MC8_STATUS(0x421): 0x0020000000000000 invalid
    Processor 3: machine-check status 0x0000000000000005:
    restart IP valid
    machine-check in progress
    MCA error-reporting registers:
    IA32_MC0_STATUS(0x401): 0x0000000000000000 invalid
    IA32_MC1_STATUS(0x405): 0x0980000000000000 invalid
    IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
    IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid
    IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid
    IA32_MC5_STATUS(0x415): 0x0020000000000000 invalid
    IA32_MC6_STATUS(0x419): 0x0020000000000000 invalid
    IA32_MC7_STATUS(0x41d): 0xbe2000000001117a valid
      MCA error code:            0x117a
      Model specific error code: 0x0001
      Other information:         0x00000000
      Threshold-based status:    Undefined
      Status bits:
       Processor context corrupt
       ADDR register valid
       MISC register valid
       Error enabled
       Uncorrected error
    IA32_MC7_ADDR(0x41e): 0x000000004dc98080
    IA32_MC7_MISC(0x41f): 0x000000b72e020086
    IA32_MC8_STATUS(0x421): 0x0020000000000000 invalid
    Processor 4: machine-check status 0x0000000000000005:
    restart IP valid
    machine-check in progress
    MCA error-reporting registers:
    IA32_MC0_STATUS(0x401): 0x0000000000000000 invalid
    IA32_MC1_STATUS(0x405): 0x0980000000000000 invalid
    IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
    IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid
    IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid
    IA32_MC5_STATUS(0x415): 0x0020000000000000 invalid
    IA32_MC6_STATUS(0x419): 0x0020000000000000 invalid
    IA32_MC7_STATUS(0x41d): 0xbe2000000001117a valid
      MCA error code:            0x117a
      Model specific error code: 0x0001
      Other information:         0x00000000
      Threshold-based status:    Undefined
      Status bits:
       Processor context corrupt
       ADDR register valid
       MISC register valid
       Error enabled
       Uncorrected error
    IA32_MC7_ADDR(0x41e): 0x000000004dc98080
    IA32_MC7_MISC(0x41f): 0x000000b72e020086
    IA32_MC8_STATUS(0x421): 0x0020000000000000 invalid
    Processor 5: machine-check status 0x0000000000000005:
    restart IP valid
    machine-check in progress
    MCA error-reporting registers:
    IA32_MC0_STATUS(0x401): 0x0000000000000000 invalid
    IA32_MC1_STATUS(0x405): 0x0980000000000000 invalid
    IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
    IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid
    IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid
    IA32_MC5_STATUS(0x415): 0x0020000000000000 invalid
    IA32_MC6_STATUS(0x419): 0x0020000000000000 invalid
    IA32_MC7_STATUS(0x41d): 0xbe2000000001117a valid
      MCA error code:            0x117a
      Model specific error code: 0x0001
      Other information:         0x00000000
      Threshold-based status:    Undefined
      Status bits:
       Processor context corrupt
       ADDR register valid
       MISC register valid
       Error enabled
       Uncorrected error
    IA32_MC7_ADDR(0x41e): 0x000000004dc98080
    IA32_MC7_MISC(0x41f): 0x000000b72e020086
    IA32_MC8_STATUS(0x421): 0x0020000000000000 invalid
    Processor 6: machine-check status 0x0000000000000005:
    restart IP valid
    machine-check in progress
    MCA error-reporting registers:
    IA32_MC0_STATUS(0x401): 0x0000000000000000 invalid
    IA32_MC1_STATUS(0x405): 0x0980000000000000 invalid
    IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
    IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid
    IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid
    IA32_MC5_STATUS(0x415): 0x0020000000000000 invalid
    IA32_MC6_STATUS(0x419): 0x0020000000000000 invalid
    IA32_MC7_STATUS(0x41d): 0xbe2000000001117a valid
      MCA error code:            0x117a
      Model specific error code: 0x0001
      Other information:         0x00000000
      Threshold-based status:    Undefined
      Status bits:
       Processor context corrupt
       ADDR register valid
       MISC register valid
       Error enabled
       Uncorrected error
    IA32_MC7_ADDR(0x41e): 0x000000004dc98080
    IA32_MC7_MISC(0x41f): 0x000000b72e020086
    IA32_MC8_STATUS(0x421): 0x0020000000000000 invalid
    Processor 7: machine-check status 0x000
    Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2 GHz, 8 GB, SMC 1.69f4
    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
    Graphics: AMD Radeon HD 6490M, AMD Radeon HD 6490M, PCIe, 256 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.22)
    Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: KINGSTON SV300S37A240G, 240.06 GB
    Serial ATA Device: MATSHITADVD-R   UJ-8A8
    USB Device: Hub
    USB Device: Plugable UGA-2K-A
    USB Device: IR Receiver
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Hub
    USB Device: USB2.0 Hub
    USB Device: Hub
    USB Device: G500
    USB Device: Multimedia keyboard
    USB Device: Hub
    USB Device: XT912
    USB Device: BRCM2070 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Apple Internal Keyboard / Trackpad
    Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1

    Hi Will-H,
    Thanks for using Apple Support Communities.  It sounds like more isolation might be needed to rule some things out.  I would recommend this article:
    OS X Mavericks: If an app freezes or quits unexpectedly
    http://support.apple.com/kb/PH13975
    Disconnect any peripheral devices you just connected (for example, a printer). They may not be compatible with your version of OS X.
    Uninstall any app plug-ins or enhancements from other manufacturers.If you recently updated the app or OS X, a plug-in or enhancement you installed may no longer be compatible.
    Use Apple Diagnostics or Apple Hardware Test. These tools can tell you if hardware you installed, such as additional memory, is incompatible, improperly installed, or defective.Use Apple Diagnostics or Apple Hardware Test
    Restart your Mac in safe mode.Start up in safe mode
    Use Disk Utility to repair your computer’s internal disk.
    Cheers,
    - Ari

  • Problem installing Yosemite on Macbook pro early 2011 10.7.5.

    When the installation on my Macbook Pro early 2011 OS X 10.7.5. goes to the page for installing Yosemite, nothing happens and after several minutes it says, "File system verify or repair failed" "Quit the installer to restart your compuer and try again"  I have restarted 4 times with the same result

    Ended up restoring from Time Machine.  This seemed to take care of the errors on the drive that prevented the installation.  Will try again.

  • Macbook Pro(Early 2011) not turning on; Flashing Orange Light on Charger

    So yesterday, I did a teardown of my Macbook pro (early 2011) in an effort to clean the keyboard because some keys weren't working. I used rubbing alcohol and As I was putting the keyboard and trackpad connectors back in, I heard the computer making a startup/shut down noise so; I realized I neglected to unplug the battery - out of fear of shock and impulse, I unplugged the battery quickly. The computer shut off and, ever since then, my computer won't turn on. When I plug in the charger; it initially gives me a very faint green light, and when I hold on the power button it changes into a very dim orange blinking light.
    I've tried:
    1) Resetting the SMC (No such luck)
    2) Unplugging the battery; letting the charger charge the motherboard overnight (No luck)
    I'd really appreciate some fresh ideas; just to reitterate, it only stopped working the second I impulsively unplugged the charger. So, can a battery die from something like that? Short circuit? Any advice would be really appreciated as I'm in the middle of finals week and really need it.

    My only issue with that is that there weren't any hardware issues before i decided to open it up. I know the apple people will be very eager to charge me for something in not convinced is a hardware issue. I just get the feeling i screwed something up while I was putting it back together. I'll post a picture of my logic board soon to see if there's something obvious I'm missing

  • MacBook Pro (Early 2011) No Wifi Hardware Installed

    Please help me! I'm confused.
    My 13" MacBook Pro (Early 2011) Keeps saying that No WIFI Hardware is installed.
    My Mac has been running great until earlier this week. I turned it off one night before bed and then the next morning as I switched it on, it said there was no WIFI hardware installed. I launched recover mode which is when I figured my WIFI works in recovery mode just not in the Mac itself. I reinstalled a fresh copy of OS X Yosemite which worked for a day, but sure thing the next day I loaded the Mac and then there was the same issue. So I reinstalled OS X Yosemite... AGAIN!! this time I hit an error, Yosemite had deleting my recovery drive and unmounted my Macintosh HD but thats anther story to fix another time. Once I finally repaired my disk to install Yosemite my WIFI was working again... until I restarted my Mac and it went off and the error reappeared. Luckily Apple released OS X 10.10.2 so I plugged in the ethernet and installed it which has fixed my WIFI... for now, I'm to scared to restart my Mac. Does Anyone know what is going on? Thank you
    Like I said when it gives the error (No WIFI Hardware installed) the wifi connects in recovery just not on my Mac OS. I'm currently using my Mac to submit this question and all seems fine so far.
    Thanks again.

    Try these in order testing your system after each to see if it's back to normal:
    1. a. Resetting your Mac's PRAM and NVRAM
        b. Intel-based Macs: Resetting the System Management Controller (SMC)
    2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
    4. Reinstall Yosemite: Reboot from the Recovery HD. Select Reinstall OS X from the Utilities menu, and click on the Continue button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible
                because it is three times faster than wireless.
    5. Reinstall Yosemite from Scratch:
    Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
    How to Clean Install OS X Yosemite
    Note: You will need an active Internet connection. I suggest using Ethernet if possible
                because it is three times faster than wireless.

  • Macbook Pro (Early 2011) not recognizing Apple Magic Mouse

    OK, so I recently bought a MacBook Pro (Early 2011 Model) and I cant get my Magic Mouse to connect to the Bluetooth. This laptop is used, but I bought it from a Apple reseller and they told me that it was refurbished and that there should not be anything that is not working. Anyways, when I turn on my Apple Magic Mouse and go to Bluetooth or Mouse in the System Preferences, I don't see anything at all just the loading circle. It will not appear. I have tried doing the trick of holding Command+Option+P+R on startup like some people have suggested but that doesn't seem to change anything. I also brought it to the Apple store and the associate connected the mouse to one of the computers there, so I know that my mouse is working. Is there a way to tell if the Bluetooth in my laptop needs to be replaced? if so, can it be replaced easily without a big cost?

    Hi kbridea1,
    Welcome to Apple Support Communities.
    It sounds like your MacBook Pro isn’t recognizing your Magic Mouse but other devices are able to recognize it. The article linked below provides a lot of great troubleshooting suggestions that will resolve most issues like the one you’ve described.
    Troubleshooting wireless mouse and keyboard issues
    I hope this helps.
    -Jason

  • Macbook pro early 2011 keeps shutting down !

    Something wrong with my macbook pro early 2011.  It's keep shutting down ..... if I have not wrong it happened right afer osx supplemental 10.7.3 updated on 03/ 08/2011.  Here is the report from macbook.
    Interval Since Last Panic Report:  387155 sec
    Panics Since Last Report:          4
    Anonymous UUID:                    716C48CD-C3B0-48B6-9076-05F688FB0B02
    Fri Mar  9 21:02:27 2012
    panic(cpu 2 caller 0xffffff80002c266d): Kernel trap at 0xffffff7f819caef8, type 13=general protection, registers:
    CR0: 0x0000000080010033, CR2: 0x00007faf79d2ecc0, CR3: 0x0000000034f37038, CR4: 0x00000000000606e0
    RAX: 0x0000000000000000, RBX: 0xffffff8000821148, RCX: 0xffff0080138ce000, RDX: 0x00000000000008d1
    RSP: 0xffffff812dfabc50, RBP: 0xffffff812dfabd20, RSI: 0x0000000000000002, RDI: 0xffffff8000803000
    R8:  0xffffff801379e000, R9:  0xffffff80148ea2c0, R10: 0x0000000000008000, R11: 0xffffff80002d8220
    R12: 0xffffff80e9246950, R13: 0xffffff80e9246940, R14: 0xffffff80e92d5148, R15: 0xffffff80008ba4c0
    RFL: 0x0000000000010086, RIP: 0xffffff7f819caef8, CS:  0x0000000000000008, SS:  0x0000000000000010
    CR2: 0x00007faf79d2ecc0, Error code: 0x0000000000000000, Faulting CPU: 0x2
    Backtrace (CPU 2), Frame : Return Address
    0xffffff812dfab910 : 0xffffff8000220702
    0xffffff812dfab990 : 0xffffff80002c266d
    0xffffff812dfabb30 : 0xffffff80002d7a1d
    0xffffff812dfabb50 : 0xffffff7f819caef8
    0xffffff812dfabd20 : 0xffffff7f819cc1a4
    0xffffff812dfabdd0 : 0xffffff80002c41d4
    0xffffff812dfabdf0 : 0xffffff800022d2e5
    0xffffff812dfabe30 : 0xffffff800022dfd0
    0xffffff812dfabe90 : 0xffffff800022f383
    0xffffff812dfabef0 : 0xffffff80002157ff
    0xffffff812dfabf10 : 0xffffff800021bc5a
    0xffffff812dfabf70 : 0xffffff80002aeb80
    0xffffff812dfabfb0 : 0xffffff80002d8383
          Kernel Extensions in backtrace:
             com.apple.driver.AppleIntelCPUPowerManagement(167.3)[E08EC0D7-C364-3C57-A377-88 7B36241B1C]@0xffffff7f819c9000->0xffffff7f819f2fff
    BSD process name corresponding to current thread: WindowServer
    Mac OS version:
    11D50b
    Kernel version:
    Darwin Kernel Version 11.3.0: Thu Jan 12 18:47:41 PST 2012; root:xnu-1699.24.23~1/RELEASE_X86_64
    Kernel UUID: 7B6546C7-70E8-3ED8-A6C3-C927E4D3D0D6
    System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
    System uptime in nanoseconds: 9693969656635
    last loaded kext at 9550492594434: com.apple.filesystems.msdosfs          1.7.1 (addr 0xffffff7f8084f000, size 57344)
    last unloaded kext at 9682709399042: com.apple.iokit.IOUSBMassStorageClass          3.0.1 (addr 0xffffff7f80829000, size 69632)
    loaded kexts:
    com.sophos.kext.sav          7.3.0
    com.Cycling74.driver.Soundflower          1.4.4
    com.apple.filesystems.smbfs          1.7.0
    com.apple.driver.AppleHWSensor          1.9.4d0
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AudioAUUC          1.59
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.driver.AppleHDA          2.1.7f9
    com.apple.driver.AppleMikeyDriver          2.1.7f9
    com.apple.driver.AGPM          100.12.42
    com.apple.driver.AppleUpstreamUserClient          3.5.9
    com.apple.driver.AppleMCCSControl          1.0.26
    com.apple.driver.SMCMotionSensor          3.0.1d2
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.driver.AppleSMCLMU          2.0.1d2
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AudioIPCDriver          1.2.2
    com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.5d4
    com.apple.driver.AppleLPC          1.5.3
    com.apple.driver.AppleBacklight          170.1.9
    com.apple.driver.AppleIntelHD3000Graphics          7.1.8
    com.apple.driver.AppleUSBTCButtons          225.2
    com.apple.driver.AppleUSBTCKeyboard          225.2
    com.apple.driver.AppleIRController          312
    com.apple.iokit.SCSITaskUserClient          3.0.3
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          33
    com.apple.iokit.IOAHCIBlockStorage          2.0.1
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.iokit.AppleBCM5701Ethernet          3.0.8b2
    com.apple.driver.AppleUSBHub          4.5.0
    com.apple.driver.AirPort.Brcm4331          513.20.19
    com.apple.driver.AppleFWOHCI          4.8.9
    com.apple.driver.AppleSDXC          1.1.4
    com.apple.driver.AppleEFINVRAM          1.5.0
    com.apple.driver.AppleAHCIPort          2.2.0
    com.apple.driver.AppleUSBEHCI          4.5.8
    com.apple.driver.AppleACPIButtons          1.4
    com.apple.driver.AppleRTC          1.4
    com.apple.driver.AppleHPET          1.6
    com.apple.driver.AppleSMBIOS          1.7
    com.apple.driver.AppleACPIEC          1.4
    com.apple.driver.AppleAPIC          1.5
    com.apple.driver.AppleIntelCPUPowerManagementClient          167.3.0
    com.apple.nke.applicationfirewall          3.2.30
    com.apple.security.quarantine          1.1
    com.apple.driver.AppleIntelCPUPowerManagement          167.3.0
    com.apple.kext.triggers          1.0
    com.apple.driver.AppleAVBAudio          1.0.0d11
    com.apple.driver.DspFuncLib          2.1.7f9
    com.apple.driver.AppleSMBusController          1.0.10d0
    com.apple.iokit.IOSurface          80.0
    com.apple.iokit.IOBluetoothSerialManager          4.0.3f12
    com.apple.iokit.IOSerialFamily          10.0.5
    com.apple.iokit.IOFireWireIP          2.2.4
    com.apple.iokit.IOAVBFamily          1.0.0d22
    com.apple.driver.AppleHDAController          2.1.7f9
    com.apple.iokit.IOHDAFamily          2.1.7f9
    com.apple.iokit.IOAudioFamily          1.8.6fc6
    com.apple.kext.OSvKernDSPLib          1.3
    com.apple.driver.ApplePolicyControl          3.0.16
    com.apple.driver.AppleSMC          3.1.1d8
    com.apple.driver.IOPlatformPluginFamily          4.7.5d4
    com.apple.driver.AppleSMBusPCI          1.0.10d0
    com.apple.driver.AppleGraphicsControl          3.0.16
    com.apple.driver.AppleBacklightExpert          1.0.3
    com.apple.iokit.IONDRVSupport          2.3.2
    com.apple.driver.AppleIntelSNBGraphicsFB          7.1.8
    com.apple.iokit.IOGraphicsFamily          2.3.2
    com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.3f12
    com.apple.driver.AppleUSBBluetoothHCIController          4.0.3f12
    com.apple.iokit.IOBluetoothFamily          4.0.3f12
    com.apple.driver.AppleThunderboltDPInAdapter          1.5.9
    com.apple.driver.AppleThunderboltDPAdapterFamily          1.5.9
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.1
    com.apple.driver.AppleUSBMultitouch          227.1
    com.apple.iokit.IOUSBHIDDriver          4.4.5
    com.apple.driver.AppleUSBMergeNub          4.5.3
    com.apple.driver.AppleUSBComposite          4.5.8
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.0.3
    com.apple.iokit.IOBDStorageFamily          1.6
    com.apple.iokit.IODVDStorageFamily          1.7
    com.apple.iokit.IOCDStorageFamily          1.7
    com.apple.driver.XsanFilter          403
    com.apple.iokit.IOAHCISerialATAPI          2.0.1
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.0.3
    com.apple.driver.AppleThunderboltNHI          1.3.2
    com.apple.iokit.IOThunderboltFamily          1.7.4
    com.apple.iokit.IOEthernetAVBController          1.0.0d5
    com.apple.iokit.IOUSBUserClient          4.5.8
    com.apple.iokit.IO80211Family          412.2
    com.apple.iokit.IONetworkingFamily          2.0
    com.apple.iokit.IOFireWireFamily          4.4.5
    com.apple.iokit.IOAHCIFamily          2.0.7
    com.apple.iokit.IOUSBFamily          4.5.8
    com.apple.driver.AppleEFIRuntime          1.5.0
    com.apple.iokit.IOHIDFamily          1.7.1
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          177.3
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.DiskImages          331.3
    com.apple.iokit.IOStorageFamily          1.7
    com.apple.driver.AppleKeyStore          28.18
    com.apple.driver.AppleACPIPlatform          1.4
    com.apple.iokit.IOPCIFamily          2.6.8
    com.apple.iokit.IOACPIFamily          1.4
    Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.3 GHz, 8 GB, SMC 1.68f98
    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x029E, 0x434D534F344758334D314131333333433920
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x029E, 0x434D534F344758334D314131333333433920
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.100.98.75.19)
    Bluetooth: Version 4.0.3f12, 2 service, 18 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: ST750LX003-1AC154, 750.16 GB
    Serial ATA Device: MATSHITADVD-R   UJ-8A8
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2
    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 5
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 7
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0245, 0xfa120000 / 4
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3

    Search this site for reports about Sophos. You should remove it whether it's causing this problem or not. It's utterly useless and can do nothing but slow down and destabilize your system.
    Soundflower is a third-party system modification that includes a kernel extension, and therefore has the potential to cause kernel panics. That's all I know about it, because I never install such things myself. The only way to find out whether it's causing your problem is to test without it.

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