MBAM 2.5 - cannot recover access to a drive (KeyRecoveryPage.aspx) error

In my MBAM 2.5 environment (2 Servers installation) there is an issue and was wondering if you could help me. Namely when an admin, who is a member of the MBAM Advanced Helpdesk Users access group, tries
to get a drive recovery Keys vie MBAM Portal website by entering only the mandatory fields (Key ID and Reason for Drive Unlock) the error message "An error has occurred"pops up.
In the Application log are the following errors written:
Log Name: Application
Source: Microsoft BitLocker Administration and Monitoring Console
Date: 19.01.2015 14:19:55
Event ID: 0
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: SrvIISxxxxxx.infoserve.company.com
Description:
Fehler in Application_Error-Ereignis
Fehler in:
https://Srvmbamxxxxx.emea.company.com/HelpDesk/KeyRecoveryPage.aspx
Fehlermeldung: Access is denied.
Log Name: Application
Source: ASP.NET 4.0.30319.0
Date: 19.01.2015 14:19:55
Event ID: 1309
Task Category: Web Event
Level: Warning
Keywords: Classic
User: N/A
Computer: SrvIISxxxxxx.infoserve.company.com
Description:
Event code: 3005
Event message: An unhandled exception has occurred.
Any help would be greatly appreciated.
Thanks

You need to be member of the either Advanced Helpdesk group or Helpdesk group. It is not required to be the member of both the groups because both groups has different access to MBAM services -->Make me correct if I am wrong :)
Rather in MBAM 2.5, you need to be a member of the MBAM Advanced Helpdesk group and
MBAM Report Users groups. As far as I am concerned, Dekac is not able to access information from the database. Dekac could you please confirm that you can access the reports from the MBAM console with the same user credentials.
Also could you please post the screenshot of the pop-up.
Gaurav Ranjan

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