MBP 2011 GPU Crash

I have a 2011 MBP that does regular (1-2 times per hour) black screen / reboots and show 'GPU Panic' in the log.
I swapped the HD with another one that also has OSX on it, same thing, so it's clearly not a software issue.
Connecting a HDMI cable will cause the computer to reboot 4-5 times before, if you're lucky, it will boot normally.
Browsing with flash tends to do it too as it uses the nVidia GPU.
So, I was thinking about bringing the computer to the shop as now the 2011 computers with GPU problems are fixed by Apple.
But...
If I run some GPU benchmark tool, some burn-in tools, etc... it's stable.
I downloaded Apple's hardware diagnostic tool, which the shops use to determine eligibility, and the computer passed without any problems.
but it will crash the moment I connect it to a TV...
Because of this, most likely the store will tell me the computer is fine...
Has anyone experienced that problem?

If there is nothing else shown on the page other than your verified purchase date and that your limited warranty has expired, then I would guess that it is not covered. Your best bet, just to be sure would be to contact Apple and have them check manually.
The serial number of each machine is unique and can identify when the MacBook Pro was manufactured, which is how Apple decide whether or not your machine is eligible for cover within the extension program as it only covers machines manufactured from and to a certain date.
The symptoms on the repair extension page are as follows:
Distorted or scrambled video on the computer screen
No video on the computer screen (or external display) even though the computer is on
Computer restarts unexpectedly
The fact that you've described that your MacBook Pro restarts with GPU Panic errors would imply that it is actually experiencing the issue covered by the extension program, so I would contact Apple and find out whether or not it is covered by the extension program.
Thanks,
Oliver
Apple Certified Mac Technician
Apple Certified Associate - Mac Integration 10.9

Similar Messages

  • MBP 2011 GPU failure or software problem?

    Hello there,
    since Januari 1, 2015 my Macbook Pro 15" (purchased in 2011) is having major problems! How things started:
    I was just watching a movie on Netflix, pauzed it, went to the toilet and when I came back my MBP had a black screen. I could hear the fans working (when I pressed my head against the keyboard) but it did not respond to anything. All I could do was a hard reboot.
    After reboot I got the Apple logo, but the screen looked not as smooth as before. When I looked closer I saw very thin, horizontal lines (color pink/brown?) across the entire screen. These lines were not perfect. They had a small break in the middle. After the Apple screen I got different results:
    - White/Grey or maybe very pale blue-ish screen -> Does nothing behind this
    -----> This is also the most frequent result of a boot
    - Normal blue screen -> Checkered screen -> Back to the blue screen to end with a Kernel Panic screen
    Since a few days I can "normally" boot again but it crashes after a while. I don't know what the trigger is. It may be coincidence but it always crashed when I tried to go on the internet or used an application wich used the airport (also used a cable). Maybe important to mention is that this "normal" boot happens after the "checkered" screen mentioned above.
    -----> The "crash" in this normal boot happens like this:
    - Total freeze of the MBP
    - Crashes on a black screen (like I had before)
    - Crashes on a dark blue/purple(?) screen -> This is also the most frequent crash after a "normal" boot and happens faster and faster.
    Safe boot: Sometimes a normal screen but most of the time a screen with pink, very low resolution bands (vertical) across the screen.
    When I tried searching for solutions on the internet I immediately came across this:
    http://www.mbp2011.com/
    The screens show exactly what I'm experiencing. The culprit in this case: GPU failure.
    BUT, isn't it strange I don't have any glitching (apart from the boot in safe mode, the Apple Logo and the checkered screen) or distortion on my screen, that it sometimes has a clear screen, like nothing is wrong? Unlike many of the people with the GPU failure, I CAN boot the MBP with a normal screen, only it isn't very stable and it is only occasionally.
    Things I've done so far:
    1. Reinstall OS X (10.6.7) from the original installation disc.
    2. I have tried NVRAM and PRAM (cmd+option+P+R), no change.
    3. Verbose-mode (cmd+V). (the last thing I could see was something about the Airport) I did this 2 times. First time it crashed on a black screen after the Verbose-mode. Second time it got stuck on the grey screen.
    4. Single-user Mode (cmd+S). Everything looked fine, no errors on hard disk.
    5. Start in Safe Mode. (Shift). The bar doesn't load until the end but it boots in safe mode, but with the pink bars on the screen
    6. Re-apply of thermal paste on GPU
    The programmer at our work has over 30 years of experience with Apple and has never seen something like this. He also doesn't understand why it would be a hardware failure, because the glitches are "symmetrical", it can boot "normally" and he can't find anything wrong with it. He is now looking for something in the software wich may cause the MBP to crash. Could it just be a software problem? As I said before: It could be a coincidence but the crashes (after a "normal" boot) always appeared after trying to connect to the internet, using the internet or using an application that uses the internet (like the App Store -> I was trying to download Yosemite, it crashed around 70% of the download). And in Verbose mode the last line said something about the Airport and then it crashed.
    My MBP is a Macbook Pro 15" (bought in July 2011), 2 GHz Intel Core i7, 4 GB 1333 MHz DD3
    AMD Radeon HD 6490M, Part nr. MC721FN/A.
    I am running Snow Leopard OS X 10.6.8
    I spent the last two weeks on the internet to understand that if it is indeed the GPU that is failing, the replacement of the entire Logic Board is necessary, wich is VERY expensive... This cost would be more or less ok for me, but I read about failing after replacement, a LOT. Why would I pay so much money for a repair that only lasts just over 90 days? That is ridiculous!
    Sorry for spelling/grammar mistakes, English isn't my first language and really thank you in advance. This MBP is impossible to replace (no money...) so I hope someone can help me.
    Ask away if I did not provide any information that is necessary for troubleshooting.

    Anyone?

  • MBP 2011 running crashing; com.apple.launchd[1] (org.samba.nmbd): Throttling respawn: Will start in 10 seconds repeats in Console.

    Hello,
    When i bought my MBP in Mid-2011 I found my Mac to be a little unstable but because I was new to MacOS I thought that perhaps it was just me.  I have carried on now for over a year, two machine formats plus an upgrade to Lion (from Snow leopard) and I'm still having problems. 
    I keep seeing;
    Jul  5 11:03:12 tixylix com.apple.launchd[1] (org.samba.nmbd[1426]): posix_spawn("/opt/local/sbin/nmbd", ...): No such file or directory
    Jul  5 11:03:12 tixylix com.apple.launchd[1] (org.samba.nmbd[1426]): Exited with code: 1
    Jul  5 11:03:12 tixylix com.apple.launchd[1] (org.samba.nmbd): Throttling respawn: Will start in 10 seconds
    Scrolling in my Console logs, could this be something to do with the cause of my problems?
    Should I take it to my local Apple store and let them have a look?
    Many thanks in advance.
    James

    Ok - trying to help myself a little here and understand MacOS logs, I see in the console, under 'opendirectoryd.log';
    2012-07-05 08:54:40.544 BST - opendirectoryd (build 172.13) launched...
    2012-07-05 08:54:40.546 BST - Logging level limit changed to 'error'
    2012-07-05 08:54:40.572 BST - Initialize trigger support
    2012-07-05 08:54:40.574 BST - Registered node with name '/Active Directory' as hidden
    2012-07-05 08:54:40.574 BST - Registered node with name '/Configure' as hidden
    2012-07-05 08:54:40.575 BST - Discovered configuration for node name '/Contacts' at path '/Library/Preferences/OpenDirectory/Configurations//Contacts.plist'
    2012-07-05 08:54:40.575 BST - Registered node with name '/Contacts'
    2012-07-05 08:54:40.576 BST - Registered node with name '/LDAPv3' as hidden
    2012-07-05 08:54:40.579 BST - Registered node with name '/Local' as hidden
    2012-07-05 08:54:40.580 BST - Registered node with name '/NIS' as hidden
    2012-07-05 08:54:40.581 BST - Discovered configuration for node name '/Search' at path '/Library/Preferences/OpenDirectory/Configurations//Search.plist'
    2012-07-05 08:54:40.581 BST - Registered node with name '/Search'
    2012-07-05 08:54:40.584 BST - Discovered configuration for node name '/LDAPv3/localhost' at path '/Library/Preferences/OpenDirectory/Configurations/LDAPv3/localhost.plist'
    2012-07-05 08:54:40.584 BST - Registered subnode with name '/LDAPv3/localhost'
    2012-07-05 08:54:40.588 BST - Loaded bundle at path '/System/Library/OpenDirectory/Modules/legacy.bundle'
    2012-07-05 08:54:40.594 BST - Loaded bundle at path '/System/Library/OpenDirectory/Modules/search.bundle'
    2012-07-05 08:54:41.598 BST - '/Search' has registered, loading additional services
    2012-07-05 08:54:41.598 BST - Initialize augmentation support
    2012-07-05 08:54:41.606 BST - Loaded bundle at path '/System/Library/OpenDirectory/Modules/SystemCache.bundle'
    2012-07-05 08:54:41.611 BST - Successfully registered for Kernel identity service requests
    2012-07-05 08:54:41.617 BST - Loaded bundle at path '/System/Library/OpenDirectory/Modules/PlistFile.bundle'
    2012-07-05 08:54:41.620 BST - Loaded bundle at path '/System/Library/OpenDirectory/Modules/FDESupport.bundle'
    2012-07-05 08:54:41.671 BST - Loaded bundle at path '/System/Library/OpenDirectory/Modules/ConfigurationProfiles.bundle'
    2012-07-05 08:54:41.672 BST - Registered subnode with name '/Local/Default'
    2012-07-05 08:54:41.680 BST - Loaded bundle at path '/System/Library/OpenDirectory/Modules/ldap.bundle'
    2012-07-05 08:54:41.691 BST - Loaded bundle at path '/System/Library/OpenDirectory/Modules/AppleODClient.bundle'
    2012-07-05 08:56:14.571 BST - failed to retrieve password for credential
    2012-07-05 08:56:19.581 BST - failed to retrieve password for credential
    2012-07-05 08:56:29.593 BST - failed to retrieve password for credential
    2012-07-05 08:56:34.579 BST - failed to retrieve password for credential
    2012-07-05 08:56:39.589 BST - failed to retrieve password for credential
    2012-07-05 08:56:49.601 BST - failed to retrieve password for credential
    2012-07-05 08:57:04.610 BST - failed to retrieve password for credential
    2012-07-05 08:57:24.621 BST - failed to retrieve password for credential
    2012-07-05 08:57:49.626 BST - failed to retrieve password for credential
    This reapeats everyday all day every 30 seconds. :*(

  • MBP 2011 17" Early, GPU display glitch

    From some days, my MBP 2011 17 inch early start to show Pink lines on display, and total Freeze, this was a expensive machine around 3000 USD, i found a lot of documentation about that... but i can't pay 650 USD for fix that...
    What i do, i have remove Battery conector for some minutes... also i remove Ram, reinstall ram and connect battery... now i can work for some hours before crash again... is the glitches on display restart step one... well...   I think apple need take this Subject with more serious... and create a replacement logic board...
    Excuse my terrible english....

    Is this what you read?  Find My Mac Is Live Within Apple iCloud 
     

  • MBP 13" 2011 i7 crashes and beeps, help

    MBP 13" i7 crashes and beeps:
    http://www.youtube.com/watch?v=me5QEk8Ky44
    this is a hardwaretest error code:
    http://dl.dropbox.com/u/14153045/photo-2.JPG
    4MEM/63/40000000: 0x8530a718
    can anyone tell me for what it stands for?

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  • MBP 15" always crash while playing games

    My MBP 15" always crash while playing  Assassin's Creed 2  . And always crash after exit PES 2011 . How to fix it . T T

    Are these games recommended specs following the CPU, the GPU, and RAM of your machine? Is your operating system exactly with the recommended speces of the game?  I.e. a game that says it is 10.6.x compatible has only been tested with 10.6 & 10.6.1, but probably not always 10.6.2 through 10.6.7.

  • Final cut pro x - lion - mbp 2011 2.0 15 - not responding at all since latest update. Can't open or edit projects, loading window that pops us when you click the app (as it loads) does not go away, says loading compressor support.  Have tried reinstalling

    final cut pro x - lion - mbp 2011 2.0 15 - not responding at all since latest update. Can't open or edit projects, loading window that pops us when you click the app (as it loads) does not go away, says loading compressor support, paralyzed.  Have tried reinstalling, default settings etc
    Appreciate suggestion, working on deadline. Thanks.  

    Here is the start of the crash report:
    Process:         Final Cut Pro [20568]
    Path:            /Applications/Final Cut Pro.app/Contents/MacOS/Final Cut Pro
    Identifier:      com.apple.FinalCut
    Version:         10.0.1 (185673)
    Build Info:      ProEditor-185670300~1
    App Item ID:     424389933
    App External ID: 4138831
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [102]
    Date/Time:       2011-11-11 20:41:32.201 -0800
    OS Version:      Mac OS X 10.7.2 (11C74)
    Report Version:  9
    Interval Since Last Report:          192058 sec
    Crashes Since Last Report:           14
    Per-App Interval Since Last Report:  157161 sec
    Per-App Crashes Since Last Report:   14
    Anonymous UUID:                      DD542B2F-58A0-482E-AAFA-ECADEC76F562
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000280000003
    VM Regions Near 0x280000003:
        CG shared images       00000001cbf62000-00000001cc182000 [ 2176K] r--/r-- SM=SHM 
    -->
        STACK GUARD            00007fff5bc00000-00007fff5f400000 [ 56.0M] ---/rwx SM=NUL  stack guard for thread 0
    Application Specific Information:
    objc[20568]: garbage collection is OFF

  • About PCIe x8 AMD Graphic Card in MBP 2011

    My MBP 2011  AMD HD 6490M  has PCIe Lance Width: x8  Why not : x16
    About it:
    Graphics/Displays:
    AMD Radeon HD 6490M:
    Chipset Model: AMD Radeon HD 6490M
    Type: GPU
    Bus: PCIe
    PCIe Lane Width: x8
    VRAM (Total): 256 MB
    Vendor: ATI (0x1002)
    Device ID: 0x6760
    Revision ID: 0x0000
    ROM Revision: 113-C0170H-504
    gMux Version: 1.9.23
    EFI Driver Version: 01.00.504
    Displays:
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    Resolution: 1440 x 900
    Pixel Depth: 32-Bit Color (ARGB8888)
    Main Display: Yes
    Mirror: Off
    Online: Yes
    Built-In: Yes
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    Ask Apple. This is a user to user forum and nobody could answer why they don't user x16. Maybe it's something technical that Apple prevents from using a PCI x16 in a Mobile Computer.

  • I am having a MBP 2011 and it is having a lot of graphic issues does any one saw them?

    Once in a while my MBP 2011 stops and display gets crashed. I went to Genius Bar but no use. They dont see the issue and I showed the mthe pics but they are not agreeing. Any Help PL.......

    Hi Thomas,
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    8/29/11 8:24:40 AM          com.apple.SecurityServer[24]          Session 0x5fbff962 created
    8/29/11 8:24:40 AM          com.apple.kextd[10]          Can't load /System/Library/Extensions/IOSerialFamily.kext/Contents/PlugIns/InternalModemSu pport.kext - no code for running kernel's architecture.
    8/29/11 8:24:40 AM          com.apple.kextd[10]          Failed to load /System/Library/Extensions/IOSerialFamily.kext/Contents/PlugIns/InternalModemSu pport.kext - (libkern/kext) requested architecture/executable not found.
    8/29/11 8:24:40 AM          com.apple.kextd[10]          Load com.apple.driver.InternalModemSupport failed; removing personalities.
    Today also my screen got stuck and had to do hard reboot.

  • Late 2010 MBP Graphics Related Crashes

    I have a late 2010 MBP that is crashing (and has been for some time).  When it first started happening I was on 10.6.8 and it only happened when I was using Google Chrome.  I stopped using Chrome and the crashes stopped. 
    I have upgraded (finally) to Yosemite and am getting crashes every 10-20 mins.
    All the reports name something to do with the Graphics.
    Per several suggestions found via google searches, I switched off the automaic graphics switching and the problem only seemed to get worse.  So is my graphics card bad vs the logic board component that does the switching?

    As  you have upgraded OS X the system has put more demand on using the discrete GPU which is the cause of the problem.
    The problem is likely due to the discrete GPU failing. Download gfxCardStatus 2.3 and use it to disable the GPU. This is a temporary workaround until you get your motherboard replaced.
    I would spend your money on a new model, frankly.

  • My old MBP (2005) often crashes, freezes or shows grey screen at start up. Also track pad often does not work. I have re fomatted the HD and reinstalled system but to no avail. Genius bar says possible faulty HD, but suspect logic board, any ides any body

    My old 17" MBP (2005) often crashes, freezes or shows grey screen at start up. Also track pad often does not work. I have re fomatted the HD and reinstalled system but to no avail. Genius bar says possible faulty HD, but I suspect logic board. All checks out OK on the Apple Diagnostic bench. Can a Logic board go intermittant?? Any Ideas any body??

    Ive repaired 1000s of laptops over the years (translate: diagnose and replace parts).
    Its not that old, Ive owned 100s of laptops (most were free) ....some I still have are nearly 13 years old and still perfect, ....some extremely expensive ones died in under a year.
    other than becoming obsolete at some point, there isnt really any "will spoil on" data like Milk for solid state computer parts, ....alas.
    You can have a $5000 laptop die in 4 months, and a junker one keep kicking after 10 years.... Ive seen that firsthand countless times.
    Common logic dictates that "very expensive = long life" in computers,..... but all the repair people will tell you just the opposite.
    I know you have a gripe, I get that all too well honestly .

  • Mini DisplayPort - VGA and MBP 2011 not working

    Hi,
    I can't get my 13" mbp 2011 to connect to VGA screens. I've bought a mini DisplayPort to VGA converter (an Apple one, not a no name) and if I connect a display over VGA the screen stays black. My mbp recognizes the display, I can see the display's model, resolution etc but no signal. I've tried multiple screens, none work.
    I don't have other converters so I can't test if HDMI screens for example do work.
    Anyone else having this problem?

    I have a 2011 13" i7 and am having the same issue when connecting it to my LG TV through the HDMI adapter. However when I connect it to my HP external monitor it works but it's VERY blurry... so blurry that it hurts the eyes to look at it for more than a few mins.
    My previous MBP (2010 13") works fine however with both the TV and monitor. I even reconnected it just to make sure and they both work flawlessly.
    I only have 14 days total to return this new MBP and 5 of those days are used up so if I can't get this fixed by then I have no choice but to return it and go back to my old MBP.

  • No 1920x1080 output to external monitor from MBP 2011 OSX 10.6.8

    Hi, I have a MBP 2011 running OSX 10.6.8.
    I have recently purchased an Asus ML249H Monitor and the Kanex Mini DisplayPort to HDMI Cable 10 ft (3 m) MDPHD10FT.
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    i had to go into iCal Preferences and delete my account and then put it back in.  Everything is working fine, now.

  • My MBP 2011 can't detect microphone, why?

    My internal microphone works perfectly fine but when I insert an external microphone, my MBP fails to detect it.  When I go to System Preferences>Sound>Input, nothing changes in the "Line In" area when I plug in my microphone.  When I try to speak into my microphone, it's not picking up any sound at all.  My headphone port works fine.
    NOTE:  My MBP 2011 went in for a logic board replacement/repair 2 weeks ago at an Apple Store.  Is it possible this microphone issue is caused by a logic board problem?

    This because line level is not Mic level, line level requires about 60 dbv/dbu or more or less of electrical gain (depending on voltage in to load specifications, db short for decibel is not necessarily a measuremet of SPL, sound pressure level, it is a mathematical equation reducing complex equations to a unit of measurement to use in math expressions...very simply put) than a microphone can generate.
    You would need a mic pre-amp/mixer to provide a line signal, a mic can not provide anywhere near this level.
    This is a very simplified explanation of the electrical therory at work here, and I don't think you are probably interested reading quite complex math equations that "crunch these numbers.
    If you do an online search you will find a plethora of pre-amps that will boost this level up to line level, or you can look in to something like the Griffin iMic USB interface which will allow you to use a mic level signal into your USB port easily and affordably.
    http://store.griffintechnology.com/catalog/product/view/_ignore_category/1/id/62 3/s/imic/
    http://www.youtube.com/watch?v=lVZ8Ko-nss4
    I hope this helps you understand what's happening and helps you out.
    Some simplified  explanations
    http://www.ovnilab.com/articles/linelevel.shtml
    http://en.wikipedia.org/wiki/Line_level

  • Backlight keyboard issue (MBP 2011)

    Well I installed Lion and my MBP 2011, brand new illuminates when starting up.  It goes bright then dims down to the setting I have (off).  It's annoying but how can you stop it from illuminating at start up.  I tried a SMC reset for my intel MBP i7 computer.  Any other suggestions?

    Try System Preferences>Keyboard and UNCHECK  'Automatically illuminate keyboard in low light'.
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