MBP 2011 logic board failure

Hi!
I had a logic board failure a while ago. i got it replaced and now i just had the same issue that i had just before the crash of my previous board.
I have a late 2011 mac.
so this is what happened first:
i was working in photoshop cs6 and my display suddenly moves for about 10 centimeters to the left. the left side shifted to the right side actually. and there were artifacts everywhere.
i rebooted, all was fine again, but soon thereafter it happened again, and again, every time on booting photoshop, and after that my macbook just stopped loading at the apple screen, and it had horizontal green lines.
i was told that my graphic card crashed that was on the logic board, you know the drill.
when it crashed i was scanning an image.
so today i was working in indesign cs6 and i was printing when my screen shifted again. i rebooted, all is fine. i noticed that i was using the same (old) USB cable as when i first got the crashes.
i was wondering now, could it be that an external USB device, or cable, could make a crash and even kill the logic board? i paid 650 euros for a new logic board and sure as **** want this thing working properly now.
thank you alot!
Mathieu

Please ***Send Feedback to Apple:*** This is the most important. IF there is going to be a replacement program, you're going to have to start an official case with them. Might as well do it now. This will also help Apple diagnose the issue (we want a permanent fix, right?). They probably already have, but officially document your case!!!
Everyone should write a registered letter to Apple reporting an official complaint:
Apple European Headquarters:
Hollyhill Industrial Estate
Hollyhill, Cork
Republic of Ireland
Apple USA:
1 Infinite Loop
Cupertino, CA 95014
(408) 996-1010
More info at: https://people.cam.cornell.edu/~zc227/extras/early2011mbp_graphics.html#permfix

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MBP 13 logic board failure

Dear all,
I am writing to ask for your help. My MBP 13 laptop was dead due to the logic board failure diagnosed by the apple authorized technician.
He determined that the logic board is not properly providing voltage and connected multiple chargers but still won't stay powered on. The cost of a logic board is $426 and $100 for labor.
Worst thing is, my laptop is out of the warranty...my original warranty expired just a week ago and I did not extend it since I had thought I had purchased it in August last year and I still have time to do this later.
What shall I do now?
Thank you very much for your kind attention.

For future reference, seeing as Apple have agreed to cover the repair cost, all goods sold have an certain life expectancy and should be 'fit for service' for that period. For most computers its about 6 years.
I've recently needed a logic board replacement and Apple refused to do the repair free of charge because I was out of warranty (my iMac is over 3 1/2 years old). I got in touch with Trading Standards who agreed that according to consumer law 1979 I should expect my iMac to be working. Trading Standards provided me with letter templates to send not only to Apple (I purchased mine directly from them, if you purchased it elsewhere then your claim would be with the retailer), but also my credit card company as I used my card to make the purchase.
After a number of letters, emails and phone calls I now have a fully repaired iMac without any cost to myself.
It may take a little while (about 3 months for mine) but it's worth chasing. Trading Stadards were very helpful. They even checked out the T&Cs for me because Apple are based in Ireland so may not have been bound by UK law but it states in their T&Cs that they are.

MBP 2011 Logic board... again...

Hi!
I start this topic to expose this failure, in apple history, without a proper support to client.
With 2 years I had the first problem, with logic board/video card of my MBP 17" early 2011. My luck was purchasing the Apple Care Extension, and was covered by it. Now, past another 2 years, this time without Apple Care, I have the same problem again!
What should I do to claim this product defect, more than proved by thousands of owners of this model?
Thank you very much for your attention and help.
Best Regards,
PSilva

But why start another discussion?

MacBook pro early 2011 logic board failure, return.

I bought a MBP15" 2011 earlier in the summer, I have had mac,s for decades but this exception has been unreliable and a burden costing me time and money when you say professional this assumes a certain standard, build quality and most of all reliability, I find this misleading.
I installed all the updates kept it clean away from any heat source as it runs so hot you don,t need a radiator and taken it to an authorized dealer until a few months ago it started slipping away then it went from bad to worse from intermittent glitches at startup to the gray screen. Then not even a complete HD format/re-install did not affect the problems.
Went to Apple Store, Regent Street for the third second time unable to book online being told I had to return it where I bought it I normally go to Covent Garden its quieter they know me their the last few months have been very frustrating, audio fault, video fault and finally the it went crazy writing text, keyboard failure, audio and display completely unusable again.
After asking to see a manager I was directed upstairs where I was stood in a cue finally being told to sit on a bench two hours later I tried to get attention of an assistant after being ignored although cueing again for another half an hour I was told he was by the stairs I walked over to that direction asking another assistant what was happening I had been their for a few hours now and i was determined this time to return this faulty machine.
Finally I saw an assistant at the genius bar who asked me questions I told him I wanted to return the machine I had on going issues it was unusable I had important software from the RNIB on the machine which I would have to replace I needed it daily and needed it for work work finally he took the machine said the logic board was faulty and the keyboard, noted it had obviously been looked after mentioned people often drop them i assume he meant children who had not paid nearly two grand and gave me receipt for it then went away returned apologizing they had none in stock and it could be days mabye a week he was polite.
Although I was happy to leave and the chance of getting a reliable machine that works was a major relief, until I got home the very very small writing on the receipt was read to me it said replace the logic board, keyboard no labor charge I am amazed i will have to pay for Applecare in another few months its like bribery not insurance its not as if its a faulty charger the machine itself that is unreliable and broken I cant work without It i,m blind.

No one here can do anything to help you — you need to deal with the manager of the store. We are all just other Mac users here. Apple does not respond to posts in these forums, and does not read most of them.
I suggest that if you write anything to the store manager or post again here in the future, you try to write in sentences, using appropriate punctuation. Your stream-of-consciousness tome here is quite hard to decipher.

Mbp 2010 logic board failure

Does anyone have a definitive answer as to how long Apple will repair a faulty logic board outside of the warranty period? Mine is a 2010 model and my Applecare expried October 2013. Thanks!

There's a recent success story at the end of this thread. It is definitely worth being persistent.

2011 Macbook Air - Multiple logic board failures - possible causes?

I have a 2011 i7 macbook air - 7 months old. About a month ago I went to use the computer after allowing it to sleep and it was totally dead. Apple authorized repair center said the logic board failed and needed to be replaced. Fast forward a month and I finally get the machine back. It works fine for 6 hours, I put it to sleep, and soon as the screen went out, I hear a pop, fizzle, then the machine is dead again. The authorized repair center wants to replace the logic board again, which should get me up and running, but its not likley that that is the root CAUSE of the problem here, since it happened twice now. I suggested to them that perhaps the power adaptor, battery, or some other component is the issue and they don't think so. I'm located overseas, and every repair attempt takes 1 month b/c of parts (total joke if you're listening apple!!). My biggest concern is that they replace the logic board again, I'm out of commission for 2 months now, and it just fails again. Does anyone have any suggestions on the possible causes of this problem?
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I have logic board problems too. I have had a late 2010 mac book air for 2 and half years. Its been a great machine in general - although it did go back within the warranty period for the track pad
Now it has logic board failure - symptons are the sound going and the battery is dead and it is unable to charge which means every time you put the power lead on the computer thinks it is starting from scratche.
I have been quoted over £400 for the repair! Like the above post I do not believe that this part should fail - and if it does then it is a major design problem and Apple should be doing something for us. I just dont know where to start.
I have used macs for 14 years and owned eight along the way. Most have them have lasted many years with full functionality the record was my G3 imac which was still working after 13 years.
I really cant believe the situation I am in and rather think I have bought my last mac!
alistair

Hi, i have a MBP 13, late 2012. Its over an year old since purchase and now out of warranty. This morning the computer did not boot so i went down to apple store and they looked at it and said its a logic board failure requiring replacement worth£350

Hi, i have a macbookpro 13, late 2012. I bought it last year october and its an year old and now out of warranty. This morning the computer did not boot, so i went down to apple store and they looked at it and said its a logic board failure and needs replacement worth £350. The tech at apple store gave no explanation, why suddenly, my computer decided not to start at all and said to me it was a logic board failure for no apparent reason and requires replacement. I have maintained the laptop in a pristine condition. Now I feel I have been cheated. This clearly means the product is substandard as a £1100 laptop is not expected to fail in just over a year. My last laptop PC which was worth £450 served me for 4 years before it crashed and lived for another 2 years until I decided to get a mac. This is ridiculous. I don't have apple care at the moment which translates as pay to get it fixed. Anybody in my situation ? I want to sue apple for selling me a substandard good . Any thoughts? Should I go for another pc for £500 because there is no guarantee even after the laptop were fixed by apple for £350 it would last for another year. I need a reliable machine.

This morning my MBP just woke up from sleep and is working without any glitches. I don't know what to say about this.

Get files from old MBP to new MBP when the old one has suffered a Logic Board failure

Recently, my 2009 unibody MacBook Pro died. Logic board failure, I am told. It is out of warranty, and replacing the Logic Board would cost a grand. It had some other issues too, so I figured upgrading to a brand new system would be the best idea. So, I am going to purchase a brand new one within the next few days. My question is this: How to I get the files from my old MBP (I NEED them, plain and simple) to the new one once I get it? Should I take out the harddrive from the old one and connect it via a SATA>USB cable and connect it to the new one? Can anyone shed any light on this? It will be much appreciated. Thanks.
Roku

AvatarRoku wrote:
Should I take out the harddrive from the old one and connect it via a SATA>USB cable and connect it to the new one?
Yep, all you need is a IDE/SATA to USB adapter for about $20 online at OtherWorld Computing, NewEgg and other online computer sites like Amazon etc.
You can find the screwdriver or other torx driver at iFixit or OtherWorld, just look for your Mac model or just be rough with it and drill out the screws.
You can choose to get a enclosue and use the drive as a external drive, it will cost more naturally, but for a few bucks more though you can get a brand new external drive and likely twice the capacity.
Some external drives can't be Carbon Copy Cloner and option booted from, so perhaps a adapter is best. (don't clone a OS from another Mac to your new Mac)
Setup:
When you set up the new Lion Mac, name the hard drive the same name as the external drive, also setup the same user name as the old Mac had. Software Update.
Install all your known third party programs from fresh sources as many as possible.
The last thing you do is connect the old Mac drive, transfer all the files from the user folders right back into their respective folders on the new drive (Music, Pictures, Documents etc) Not User/Library.
Open all your programs like iTunes and iPhoto and it will update for your files, then go through the folders and delete what you don't want.
Don't use migration or setup assitant, it's a blind copy, includes programs you can't use anymore and other headaches.
If you do things in the order I specify, your drive will be optimized and run fast for a decent amount of time.
If Lion act's glitchy, Carbon Copy Cloner to a new HFS+ Journaled (Disk Utility) and then hold Command R to get into Lion Recovery, Zero Erase the OS X Lion partition and then option boot from the Lion clone and reverse clone onto the OS X Lion partition on the internal.
You can also reinstall Lion on top of the factory Lion from the Recovery Partition.
search "apple support Lion Recovery" for details.

MBP Logic Board Failure

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First I want to know why LB fails.
Then, when it fails what could be done cost effective.

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MacBook Pro Retina Display Logic Board Failure

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There are a lot of threads discussing the logic board failures in MBP's. I have a brand new MBP with Retina 2012 that failed due to a bad logic board. Apple is replacing the machine, but is this a bigger problem others are having?
Data backup/recovery has been an issue since Apple's policy prevents users from retrieving data from the working and intact solid state drive (SSD) attached to a broken MBP. It seems ridiculous, but it is true that Apple stores are NOT equipped with external enclosures to read data from a SSD like a spinning HD.

Two MacBook Air logic board failures in less than 8 months

Hi All,
I purchased a new MacBook Air in early 2011. 14 months later the logic board needed replacement. 8 months after that the logic board needs replacing again. I don't take the Air into extreme temperature/humidity environments. The computer has never been dropped or had anything spilled on it. This is the 4th latop I've owned since 1995, but all of my previous laptops have been PCs. Is this normal for Apple? Any suggestions on how to avoid yet anoter $280 repair (because of course the latest logic board failure is out of warranty from the initial logic board replacement 8 months ago...)?

Let me get this straight - you consider the need to have the logic board replaced twice in less then eight months on a computer that is less than two years old to be a good deal?!? Both logic board failures were diagnosed at an Apple Genius bar in person. It shouldn't matter if it was the hard drive, battery pack, or whatever. To have a major harware component and its replacement fail twice in a very short period of time is inexcuseable! I can understand the first failure - someone has to lose the quality control lottery. However, to have the exact same component need replacing twice strongly suggest shoddy manufacturing/rebuilding.
Are logic board failures so common on Mac Airs that the discussion is about the best repair price and not the frequent failure rate?

Hard drive and logic board failure

Hi everyone,
we have been suffering from 4 dead hard drives and one logic board failure in 20-inch intel iMacs (~2007) recently and last month the logic board and hard drive of a 2010 27-inch iMac (just out of warranty) just died.
Are there any known issues with the iMacs that Apple fixes even outside the warranty?

Frank: I have a 5 month old 27" iMac and the logic board on it just died as well as I was getting all kinds of kerner errors. I have Apple Care and although the cost to replace the product was $800 I am not going to have to pay anything. I did talk to someone else who also had a logic board go bad on him but I doubt that you will be able to get it fixed without having to fork over $$$

Macbook Air, Logic board failure, what happens to data?

Hello,
My Macbook Air died today with 90% battery and will no longer turn on. SMC and PRAM reset did nothing, it's completely unresponsive. I think it's a logic board failure. I have a question regarding a repair with Apple; I realise they will replace the logic board inside my computer with a new (or refurbished) board and the faulty one will be shipped to Apple. Considering the Macbook Air has flash memory on the board will this mean my data is now unrecoverable? I have everything backed up, I'm not worried. I have some err personal photo's of me and my partner in iPhoto and I'm wondering what will happen to the sensitive data.
Thanks for dealing with this lets say awkawrd topic

I don't think that your flash memory files are unrecoverable. That's because the logic board of the MacBook Air hasn't got the flash memory soldered. However, I don't know if Apple will replace the logic board, "recycling" your flash memory, or if they will install a whole new logic board replacing the flash memory, although the first option makes more sense and it would be the normal option.
Anyway, as you have a backup on an external drive, you don't have to worry about that

Logic board failure - the 6th

my ibook is a little over 2 years old and i just had my 6th logic board failure last night. i knew it was going to happen after 5 previous failures... and it will certainly happen again.
even though its rare, i've heard of people getting their ibooks replaced. i know its not apple's policy with this issue (and wasn't the 5th time it happened), and i don't have applecare, but i'm wondering if i'm just screwed here.
i plan to call customer service and tell them that i know sending it in again for the LB repair extension program will just lead to another failure. there is no reason for me not to completely assume this... that my computer simply does not have the reliability needed for me to pursue my class projects. last night i lost my homework and it will not be turned in on time today.
i'm just asking for advice, based on other peoples experience, and given my situation, should i pursue a replacement or just reluctantly purchase a new computer?
ibook - dual USB

How long will Apple keep covering these logic board repairs?
Is it indefinitely, or only for 3 years?
... because mine is in for its 3rd repair and it will be 3 years old in another 6 months - and I suspect it will only break again.
I was told by the Apple rep [from the division that would cover replacement] that they have only replaced iBooks for people who had the extended warranty.
So I offered to pay to he $200 that an extended warranty would have cost.
The rep argued that the other people's units had the extended waranty in place when their units broke.
So I explained that mine broke TWIICE within it's intial 1 year warranty - and asked why that isn't the same condition as he just asserted was requisite - at which point he diverted the subject of the conversation so as to not answer - I assume because my point was well made and he couldn't provide a reasonable answer.
If it were only that I have to repeastedly send it back for repair [assuming it will continue to be covered] but backing up and wiping the drive of private info and restoring it takes hours.
In my opinion the thing breaks because it's put under some stress when grabbing the case, and the case flexes. The reason I think that is so is because the symptoms can be made to happen or not [when they initially start] by flexing the left side of the case.
The situation leaves me thinking there is an argument that the product failed its original warranty of merchantability. So I'm wondering if I should just go to small claims near a apple facility.
When I even questioned whether a legal issue existed the apple rep threatened to terminate my call and hand me over to legal.
How can he do terminate my call if there is a program that promises to cover the repair? That made me feel even more that I need to seek other recourse now and not wait until it happens again.

Upgrading from 10.2 to 10.3 w/ history of logic board failure

Please forgive if this has already been asked but...
I have an IBook G3 that has had 2 logic board failures in the last 2 years. Is it worth upgrading to 10.3 (Panther) w/ my history? I cannot upgrade most applications ( Itunes, Safari, AOL...) b/c I'm not running 10.3. I don't have the money to upgrade but need access to these things.
thankx

You can just install 10.5, assuming the machine supports it. It needs to be fast (> 1Ghz) and have at least 2 GB RAM. Otherwise, you'll be spending a lot more time at your mother's.
Don't attempt an "upgrade" of 10.2. Back up the data, then reformat the drive, then install Leopard. Don't run any migration utility. Set everything up fresh. Reinstall updated versions of all software that will run on Leopard. The only thing you want to copy from the old machine are documents.

MBP 2011 logic board failure

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