MBP issues with waking from sleep and on opening lid

I have a 2009 macbook pro just 3 weeks old! upgraded from an older macbook
the problem is when it goes to sleep mode and i wake it by opening the lid or pressing any key (trackpad clicking wont wake it) the curser is unresponsive, as are all of the keys apart form the power button - it brings up the box asking if i want to shut down or restart. But I cant choose any as no curser movement! so I have to hold in the power button to hard restart everytime.
I rang apple support who I must say are very helpful everytime. I reset the PRam, reset factory settings ect then he said if still no joy reinstall the system.
All of which I have tried and it is still doing the same problem.
I shall have to give them a call in the morning to see what else they suggest.
Has anyone else had this issue on a new macbook - all updates have been installed and I only use it for web and emails ect so no weird installs going on
Thanks in advance
Liz

still no joy, did a reinstall of the OS and its still intermittently not waking once i close the lid and the hard drive stops.
The next thing to do is to get apple to have a look at it. very annoying as I have only had it since 28th Dec but nothing else I can do. Pc world will have it in to fix rather than replace so to be honest I'd rather Apple had a look than some monkey boy with fat clumsy fingers on a YTS scheme lol

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