MBP randomly shuts down every few hours (while plugged in)
MacBook Pro 15" Unibody Mid 2009
3.66 GHz Intel Core 2 Duo
Battery has been shoddy for a few years now. Only lasts about 15-30 minutes, but I just use the power cord.
Recently, the MBP (with cord plugged in) has been randomly shutting down every few hours. Immediately prior to shutting down, the status bar says the battery is fully charged, and I can unplug the cord, and there are no issues. When restart the computer, the battery will now say it's anywhere from 0-60% full.
The fact that the MBP shuts down even with the cord leads me to believe it's a logic board issue. If that's the case, what's the best option?
I figure I can either:
1. Replace just the battery and assume the healthy battery will weather any logic board lapses
2. Replace both the battery and the logic board
My local Apple Store said they could replace the logic board and battery for $300 total.
Is this necessary, and if so, is it worth buying the parts and trying to replace myself?
Yes, it's the flat-rate depot repair.
Ok, you've (mostly) answered my primary concern... I was wondering what would happen if it turns out this isn't a logic board issue, and if my $310 would go to waste. The thing is that, right now, my MBP appears to be working perfectly fine until it randomly shuts off, which can take a few hours. So, if the depot replaces the logic board + battery, the MBP appears to be working there (I can't imagine they'll test it for more than 5 minutes), the depot sends it back, and after hours of use, I still have the same issue, I'll be able to get a refund, yes?
If so, I'll probably just opt for this deal since replacement parts on eBay appear to be about the same price.
Thanks for the help!
Similar Messages
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My macbook pro is stuck on grey screen with apple symbol in center with the progress circle under it continusly spinning. After I had turned it on. Prior to turning it on I had to force close and shut down a few hours prior. Please Help I have tried everything I know to do
Unfortunately this means that there is a problem in the boot sector of your hard drive. It might be indicative of a fundamental corruption in the coding that allows your computer to boot your operating system from your hard drive. I had this problem twice and it resulted in me having to get a new hard drive and restore my data.
In other words, your computer can't talk to your operating system so you can't access your data.
Here is my advice: DON'T CALL APPLE TECH SUPPORT though they are kind and usually helpful it will take you an hour just to explain the situation and they will only tell you to do what I'm gonna say here.
First: Shut down your computer completely
Two: boot up while holding down the following keys: command, option, p, and r. The computer will reboot 3 times. This solution will likely fail so if you're frustrated skip to the next step.
Three: Boot up while holding down the option key. Select recovery drive. Select your default language. Select disk utility, click on Macintosh HD, and select "verify and repair volume." Likely the verification will produce some line like "unused node not erased." Or something like that. If anything using the words "node structure" comes up, you need a new hard drive.
If after verification and repairs you still can't boot I sincerely hope you have apple care because you will need a new hard drive. Set up an appointment to come in to the apple store, they will tell you to go and get data recovery, just ask them to give you the old hard drive. Unless you have an up to date backup in which case you can just restore from that. If you're lucky the only issue is with the boot sector which means that if you ask them to give you the old hard drive, you can buy an enclosure and you have effectively been given a free external hard drive. It still works to store data just not to load an operating system.
If you have a back up drive bring it to the apple store and they'll do the whole thing right there, it should take around an hour and a half but may take longer.
Hope this helps, it's annoying but it's your safest bet.
All the best. -
My Macbook Pro just randomly shuts down and I have to plug it into power to be able to turn it back on. Anybody got any suggestions?
Troubleshooting: My computer won't turn on
Power or other problems related to unexpected system sleep, shutdown, lights or fans call for an SMC reset. Read all the steps.
Before Resetting the SMC
Try each of the following steps in this order before you reset the SMC. Test the issue after completing each troubleshooting step to determine if the issue still occurs.
Press Command + Option + Escape to force quit any application that is not responding.
Put your Mac to sleep by choosing the Apple () menu from the upper-left menu bar and then choosing Sleep. Wake the computer after it has gone to sleep.
Restart your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Restart.
Shut down your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Shut Down.
Resetting the SMC on portables with a battery you should not remove on your own
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if it's not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer. -
MBP randomly shuts down when on power
The last couple of days I have experienced several times that my macbook pro suddenly shuts down while I am working. I have read about others experiencing the same problem while running the MBP on battery, but I am running on power.
Two months ago I got new battery and main board because of a short circuit when I pushed the power button.
Any ideas what to do?
It is to early to say, but I suspect it may have something to do with my airport express, because every time the MBP have shut down, its while I have streamed music from iTunes to airport express.
I am using a 6 months old Macbook Pro with Mac OS 10.5.4You might try to reset the SMC (System Management Controller) and/or PRAM (Parameter Random Access Memory). Mac OS X: What's stored in PRAM?
The SMC controls some of the sleep functions. -
My daughter has a recent 13" MBP running 10.6.2. Lately, since the 10.6.2 upgrade, the machine has taken to randomly shutting down. There doesn't seem to be a pattern. This evening she lost a couple of hours of work because of this (and not saving often enough). Has anyone else experienced this? I haven't found much on the forum.
Rick.I agree with previous posts.
I was having similar issues and here's what I did:
-download the combo 10.6.2
-repair permissions
-update 3rd party applications (i.e. Flash)
-repair permissions and verify disk to be sure (again)
-reset PRAM
-restart
-reset SMC
-also did a hardware test from the Apple Care Tech Tool
Sounds like paranoia but all of my issues were frustrating - kernel panics, application running slowly, random restarts, hot temps, fans 6000+ RPMs, iDVD, CPU spikes, slow start and shut down, etc.
As of now, no issues and everything is running smoothly. Actually, SL is running faster than ever before. Flash websites are operating fine.
Hope this helps for anyone else.
Message was edited by: TKNY77
null -
MBP randomly shuts down without warning
Lately my MBP has been randomly shutting down when not plugged in to charger.
No warning, battery isn't low (usually about 50% charge), and the machine just turns off completely and won't turn back on until I plug it back in.Here's what that shows (not sure what to look for):
Battery Information:
Model Information:
Serial Number: SMP-bq20z951-394e-1382
Manufacturer: SMP
Device name: bq20z951
Pack Lot Code: 0000
PCB Lot Code: 0000
Firmware Version: 002a
Hardware Revision: 000a
Cell Revision: 0100
Charge Information:
Charge remaining (mAh): 2720
Fully charged: No
Charging: Yes
Full charge capacity (mAh): 4208
Health Information:
Cycle count: 26
Condition: Good
Battery Installed: Yes
Amperage (mA): 1210
Voltage (mV): 11950
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 30
Automatic Restart On Power Loss: No
Wake On AC Change: No
Wake On Clamshell Open: Yes
Wake On LAN: Yes
Display Sleep Uses Dim: Yes
GPUSwitch: 2
Battery Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 2
Wake On AC Change: No
Wake On Clamshell Open: Yes
Display Sleep Uses Dim: Yes
GPUSwitch: 2
Reduce Brightness: Yes
Hardware Configuration:
UPS Installed: No
AC Charger Information:
Connected: Yes
Charging: Yes -
I'm having problem with my computer for the last three days it has been asking me to upgrade Microsoft Windows 8.1 as it is now my computer shuts down every hour it tells me that evaluation copy bulid9431 license has expired and I need to upgrade what
is this? Is this a virus?Please review:
Update from Windows 8.1 Preview to Windows 8.1
Carey Frisch -
I have had my MBP for a year now and everything has been working great until recently. About a week ago it randomly shut off while I was on the internet. The battery was about 60% full and I just thought it did this because it got too hot. Today the same thing happened, however, this time it was not hot. I tried starting it back up 3 times and every time it shut down during start up. Any ideas on what might be going on here and how to fix it?
Any help would be much appreciated!
Thanks
MacBook Pro Mac OS X (10.4.9)Hi,
Does it happen only on battery ?
If it occurs, contact your nearest CMAA for an exchange, maybe your battery is one of the Sony's Burning series -
When unplugged my MBP randomly shuts down and won't start up again
When my MBP is unplugged it randomly shuts off and won't restart. To get it to boot up again I have to plug it in.
Today I was using my computer for about 15 minutes unplugged and it just shut down by itself. I was right in the middle of typing something and it just cut out. The other weird thing is I don't get a low battery warning, nothing, it just shuts down.
Then I press the power button to restart and I get nothing. Even when I pull the battery out and put it back in nothing. I pressed the battery level button and it blinked rapidly on the lowest 2 lights. Keep in mind I was using my computer unplugged for only 15 minutes immediately after unplugging it from the wall after it had been charing for 15+ hours.
This makes no sense. Please help me.
-JacobSounds like a bad battery and/or problem with the PMU (power management unit) and/or memory.
"Half the start up sound" is a bad sign as it means it's failing the normal start up tests (I'd guess a Memory problem)
Reset the PMU and run the Hardware tests from Install DVD1 (hold down d at startup) and see what it reports. -
Macbook shuts down every few min. year ago started saying"StartVolum full"
my macbook just shuts down by itself in the middle of everything and with energy..
yesterday almost every 15 min but i was always able to simply turn it on again, like nothing happend, then almost 24h everything back to normal and just now it happend again two times...
about a year ago it warned, sometimes every 30 sec. the "Start Volume" was full and i would need to immediatly close some windows and erase some stuff so nothing would get damaged...
after six months give or take i turned my macbook on and everything was gone and its almost like back to factory settings, just some changes i had made, maybe the first year i had it...
itunes and iphoto was like never opened before.... and empty!!!!!
but i found some files somewhere which i think could be at least parts of my stuff but i couldn't open nor move them...
don't know what to do!!!! i'm absolutly nnnnooooo computer person.....
i actually didn't use it that much, i would have thought there must be more memory left, i used only itunes and iphoto and i had sims2 on it but didn't play and dodn't take space.....did i?
sorry for my bad english and grammar but i'm desperate
i love my macbook
Mac OS X Version 10.4.11
if that helps anything...I had the same problem, and here's my fix.
Without calibrating the battery for a loong time, the battery no longer knew how much useable charge was left in itself! With 20 minutes left on the battery, the laptop would run out of battery and shut off without warning. It happened multiple times and I got frustrated. After calibration I got some charge time back, but more importantly, the battery now knew its limits and reported the correct amount of time left. And now it goes into sleep & deep sleep when it needs to.
If you have not performed a calibration in a long time (over a year), do the calibration twice. It worked for me! You might notice a very large change in usable charge after a calibration. Mine went from 5000 to 2000 after first calibration, then back to 3500 after another calibration. I am guessing that my true current capacity is around 3500, after 114 cycles. So your battery should be about 2900 or so? -
Final cut pro X randomly shut down lost 9 hours worth of work. Help!
Lost 9 hours wroth of work on a video project that was at 7 minutes. Project is due tommorrow and Im screwed unless I can get it back. I was working on the video and It suddenly shut down. when I went and opened the most recent backup, it hadnt saved anything. Please Help ME!!!!
Also, what version (FCP X and OS) are you using? Do you have system backups (Time Machine ior something similar)?
Russ -
2011 MBP randomly shutting down. Please Help.
Please help, my computer has shut down twice and restarted with the message "your computer restarted because of a problem..."
This is the error report that came up with restart.
Interval Since Last Panic Report: 26859 sec
Panics Since Last Report: 1
Anonymous UUID: B3726706-FAD6-5761-4D6B-A1D89B3F7762
Fri Nov 23 14:09:11 2012
panic(cpu 7 caller 0xffffff80278b7bd5): Kernel trap at 0xffffff7fa9e808c1, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x00007ff922011888, CR3: 0x000000000cb5d02e, CR4: 0x00000000000606e0
RAX: 0xdeadbeefdeadbeef, RBX: 0xffffff80375ffce0, RCX: 0xffffff80341e5208, RDX: 0xffffff803676eaa8
RSP: 0xffffff80a7503cb0, RBP: 0xffffff80a7503cd0, RSI: 0x0000000080000000, RDI: 0xffffff80355d82c0
R8: 0x0000000000000000, R9: 0xffffff809b794708, R10: 0xffffff8092f7e001, R11: 0x0000000000000001
R12: 0xffffff8037294740, R13: 0xffffff80930a2000, R14: 0xffffff80355d82c0, R15: 0x0000000001c73000
RFL: 0x0000000000010286, RIP: 0xffffff7fa9e808c1, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x00007ff922011888, Error code: 0x0000000000000000, Fault CPU: 0x7
Backtrace (CPU 7), Frame : Return Address
0xffffff80a7503950 : 0xffffff802781d626
0xffffff80a75039c0 : 0xffffff80278b7bd5
0xffffff80a7503b90 : 0xffffff80278ce4ed
0xffffff80a7503bb0 : 0xffffff7fa9e808c1
0xffffff80a7503cd0 : 0xffffff7fa9ef9715
0xffffff80a7503d20 : 0xffffff7fa9e6943a
0xffffff80a7503d50 : 0xffffff7fa9e7a81f
0xffffff80a7503d80 : 0xffffff7fa9e7a7db
0xffffff80a7503da0 : 0xffffff7fa9e76441
0xffffff80a7503dd0 : 0xffffff7fa9ec28cd
0xffffff80a7503df0 : 0xffffff7fa9e74cb0
0xffffff80a7503e20 : 0xffffff7fa9e74d27
0xffffff80a7503e40 : 0xffffff8027c64195
0xffffff80a7503e60 : 0xffffff8027894496
0xffffff80a7503e80 : 0xffffff8027820aed
0xffffff80a7503eb0 : 0xffffff8027810448
0xffffff80a7503f00 : 0xffffff802781961b
0xffffff80a7503f70 : 0xffffff80278a5b16
0xffffff80a7503fb0 : 0xffffff80278ced53
Kernel Extensions in backtrace:
com.apple.iokit.IOAcceleratorFamily(19.0.26)[7DC411F1-A646-3A4A-B160-A1492F5EC0 ED]@0xffffff7fa9e5d000->0xffffff7fa9ea3fff
dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7fa7eaf000
dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7fa840c000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7fa83c9000
com.apple.AMDRadeonAccelerator(1.0)[D89E4100-9C89-3C99-B34B-F7790E1A0B8B]@0xfff fff7fa9eaf000->0xffffff7faa27cfff
dependency: com.apple.iokit.IOAcceleratorFamily(19.0.26)[7DC411F1-A646-3A4A-B160-A1492F5EC0 ED]@0xffffff7fa9e5d000
dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7fa7eaf000
dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7fa840c000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7fa83c9000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
12C60
Kernel version:
Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333
Kernel slide: 0x0000000027600000
Kernel text base: 0xffffff8027800000
System model name: MacBookPro8,2 (Mac-94245A3940C91C80)
System uptime in nanoseconds: 11317598473069
last loaded kext at 9635222601254: com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.1 (addr 0xffffff7faa43b000, size 86016)
last unloaded kext at 11239869890132: com.apple.iokit.IOUSBMassStorageClass 3.5.0 (addr 0xffffff7faa42a000, size 69632)
loaded kexts:
com.apple.filesystems.afpfs 10.0
com.apple.nke.asp_tcp 7.0.0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOBluetoothSerialManager 4.0.9f33
com.apple.driver.AGPM 100.12.69
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleHDA 2.3.1f2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleMikeyDriver 2.3.1f2
com.apple.driver.AppleMuxControl 3.2.11
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleSMCLMU 2.0.2d0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.kext.AMDFramebuffer 8.0.0
com.apple.AMDRadeonAccelerator 1.0.0
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f33
com.apple.driver.AppleIntelHD3000Graphics 8.0.0
com.apple.driver.AppleIntelSNBGraphicsFB 8.0.0
com.apple.driver.ApplePolicyControl 3.2.11
com.apple.driver.AppleUSBTCButtons 235.4
com.apple.driver.AppleUSBTCKeyboard 235.4
com.apple.driver.AppleIRController 320.15
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.iokit.SCSITaskUserClient 3.5.1
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.2.2
com.apple.driver.AppleUSBHub 5.2.5
com.apple.driver.AirPort.Brcm4331 602.15.22
com.apple.driver.AppleSDXC 1.2.2
com.apple.iokit.AppleBCM5701Ethernet 3.2.5b3
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AppleAHCIPort 2.4.1
com.apple.driver.AppleUSBEHCI 5.4.0
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.6
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.6
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.security.SecureRemotePassword 1.0
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.3.1f2
com.apple.iokit.IOAudioFamily 1.8.9fc10
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOSurface 86.0.3
com.apple.iokit.IOBluetoothFamily 4.0.9f33
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.IOPlatformPluginFamily 5.2.0d16
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOAcceleratorFamily 19.0.26
com.apple.kext.AMD6000Controller 8.0.0
com.apple.kext.AMDSupport 8.0.0
com.apple.driver.AppleHDAController 2.3.1f2
com.apple.iokit.IOHDAFamily 2.3.1f2
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f33
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleGraphicsControl 3.2.11
com.apple.iokit.IONDRVSupport 2.3.5
com.apple.iokit.IOGraphicsFamily 2.3.5
com.apple.driver.AppleThunderboltDPInAdapter 1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.driver.AppleUSBMultitouch 235.7
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleUSBMergeNub 5.2.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.1.1
com.apple.iokit.IOUSBUserClient 5.2.5
com.apple.iokit.IO80211Family 500.15
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.2.1
com.apple.iokit.IOUSBFamily 5.4.0
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.8.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.6
com.apple.iokit.IOPCIFamily 2.7.2
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0I have the same pb with my MBP 2011
Interval Since Last Panic Report: 254171 sec
Panics Since Last Report: 1
Anonymous UUID: 8C0021E8-2672-33D0-2C51-857FF5D83CF4
Sun Nov 25 18:01:27 2012
panic(cpu 0 caller 0xffffff8007cbff3e): "Error 4 trying to transition CPU 1 to OFF"@/SourceCache/xnu/xnu-2050.18.24/osfmk/i386/acpi.c:182
Backtrace (CPU 0), Frame : Return Address
0xffffff8087a1bc70 : 0xffffff8007c1d626
0xffffff8087a1bce0 : 0xffffff8007cbff3e
0xffffff8087a1bd40 : 0xffffff7f899ee053
0xffffff8087a1bd70 : 0xffffff7f899f14ea
0xffffff8087a1bd90 : 0xffffff800805a97e
0xffffff8087a1bde0 : 0xffffff8008075d32
0xffffff8087a1be20 : 0xffffff800803c36e
0xffffff8087a1be60 : 0xffffff8008036962
0xffffff8087a1beb0 : 0xffffff80080403f4
0xffffff8087a1bef0 : 0xffffff80080404cf
0xffffff8087a1bf30 : 0xffffff8008045daa
0xffffff8087a1bf80 : 0xffffff8008045ed9
0xffffff8087a1bfb0 : 0xffffff8007cb26b7
Kernel Extensions in backtrace:
com.apple.driver.AppleACPIPlatform(1.6)[4F08531B-7E5A-3604-924A-8769CF53458B]@0 xffffff7f899e4000->0xffffff7f89a3afff
dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7f881f2000
dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f882af000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12C60
Kernel version:
Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333
Kernel slide: 0x0000000007a00000
Kernel text base: 0xffffff8007c00000
System model name: MacBookPro8,2 (Mac-94245A3940C91C80)
System uptime in nanoseconds: 1281247811672
last loaded kext at 203196072277: com.apple.filesystems.smbfs 1.8 (addr 0xffffff7f89f9b000, size 229376)
last unloaded kext at 146106514290: org.tgwbd.driver.ElliottForceLegacyRTC 1 (addr 0xffffff7f88d86000, size 8192)
loaded kexts:
org.tgwbd.driver.NullCPUPowerManagement 1.0.0d2
es.osx86.driver.EvOreboot 1.0.3
com.apple.filesystems.smbfs 1.8
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.12.69
com.apple.driver.AppleBluetoothMultitouch 75.15
com.apple.iokit.IOBluetoothSerialManager 4.0.9f33
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleHDA 2.3.1f2
com.apple.driver.AppleIntelHD3000Graphics 8.0.0
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f33
com.apple.driver.AppleMikeyDriver 2.3.1f2
com.apple.driver.AppleSMCLMU 2.0.2d0
com.apple.driver.AppleMuxControl 3.2.11
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.kext.AMDFramebuffer 8.0.0
com.apple.AMDRadeonAccelerator 1.0.0
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.driver.AppleIntelSNBGraphicsFB 8.0.0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.2.11
com.apple.driver.AppleUSBTCButtons 235.4
com.apple.driver.AppleUSBTCKeyboard 235.4
com.apple.driver.AppleIRController 320.15
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.iokit.SCSITaskUserClient 3.5.1
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.2.2
com.apple.driver.AppleUSBHub 5.2.5
com.apple.driver.AppleSDXC 1.2.2
com.apple.iokit.AppleBCM5701Ethernet 3.2.5b3
com.apple.driver.AirPort.Brcm4331 602.15.22
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AppleAHCIPort 2.4.1
com.apple.driver.AppleUSBEHCI 5.4.0
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.6
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.6
com.apple.driver.AppleAPIC 1.6
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.driver.IOBluetoothHIDDriver 4.0.9f33
com.apple.driver.AppleMultitouchDriver 235.28
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.3.1f2
com.apple.iokit.IOAudioFamily 1.8.9fc10
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f33
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleHDAController 2.3.1f2
com.apple.iokit.IOHDAFamily 2.3.1f2
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.IOPlatformPluginFamily 5.2.0d16
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOAcceleratorFamily 19.0.26
com.apple.kext.AMD6000Controller 8.0.0
com.apple.kext.AMDSupport 8.0.0
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.IOSurface 86.0.3
com.apple.iokit.IOBluetoothFamily 4.0.9f33
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.AppleGraphicsControl 3.2.11
com.apple.iokit.IONDRVSupport 2.3.5
com.apple.iokit.IOGraphicsFamily 2.3.5
com.apple.driver.AppleUSBMultitouch 235.7
com.apple.driver.AppleThunderboltDPInAdapter 1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleUSBMergeNub 5.2.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.1.1
com.apple.iokit.IOUSBUserClient 5.2.5
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IO80211Family 500.15
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.2.1
com.apple.iokit.IOUSBFamily 5.4.0
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.8.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.6
com.apple.iokit.IOPCIFamily 2.7.2
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2.4 GHz, 4 GB, SMC 1.69f3
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.81.22)
Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: APPLE HDD HTS547575A9E384, 750.16 GB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: USB Optical Mouse, 0x0461 (Primax Electronics), 0x4d81, 0xfa130000 / 6
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 4
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3 -
Firefox "stops working" and shuts down every few mins or less.
A message pops up that says Firefox has stopped working and to close the program. I can "refresh" to the same spot but it's happening every few mins or less. Any suggestions? It's only been happening for the past 3 days, and like others who's systems are "crashing," it's only been happening since the newest update (18) updated onto my computer. I have already done the Firefox refresh or whatever it was called... The only thing that did was get rid of my extra bookmark toolbar rows...still trying to figure out how to get those back! :(
We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
#Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.
Thanks in advance for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes]] article. -
My MBP randomly shuts down after I turn it on.
After I turn on my macbook pro, a few minutes later it shuts itself down and restarts. This happens every time I turn it on. I've tried plugging it in because I thought it might be the battery, but the same thing happens.
My MBP is a mid-2010 13 in.Intel-based Macs: Resetting the System Management Controller (SMC)
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Blue screens every few hours with this code SYSTEM_SERVICE_EXCEPTION atikmdag.sys
My desktop blue screens and shuts down every few hours the last two days. Before it does I get this code SYSTEM_SERVICE_EXCEPTION atikmdag.sys
I ran the diagnostics and the only fail I got was for the USB port the FAILURE ID: 9GDN6C-7K4&KN-QFFWLJ-8D0U03
The HP support assistant says I don't have any updated to do and I haven't changed anything? Help?Hello @amaphotography,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how your desktop computer displays a Blue Screen with an "system service exception" error message, and I would be happy to assist you in this matter!
To prevent your system from locking up in a Blue Screen state in the future, I recommend following the steps in this document on Computer Locks Up or Freezes (Windows 8).
If the issue persists, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I hope this helps!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!
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