MBP Randomly shuts off

You may remember me from such threads as "Electonic "whine" from macbook pro when at idle." I am still waiting on a definite fix for this problem.
Recently though, my MBP has been having random waking from sleep issues. Mainly beachball and black screen or that the power had completely shut off. This is rather annoying as it causes data loss. I tried removing the second GB stick I have last night for more testing.
Today, while on battery power (with 30-40% left on the charge, verified by the lights on the battery), while using the MBP, it would just power off. So far today, I have reset the PMU twice, the PRAM once, and switched the GB sticks. I feel privelaged that it has not shut down on it's own in the last 20 minutes.
Any thoughts?
I am thinking of doing a full backup to a firewire drive, wiping the computer and starting fresh.
Thanks!

Update, As of today, they STILL haven't shipped me a new battery, they claim they are within their 5-7 business days limit still and that it might/should ship tomorrow.
I went into an Apple Moron Bar today and inquired about swapping one out in the store (they had plenty in stock) because the Applecare tech I spoke to said that it might be a faster option. The Apple 'tech' (seriously, he might be really good at ipods, but I doubt he knows how to turn on anything worth more than $300 with an apple logo on it, much less troubleshoot it) claimed he didn't have any batteries in stock.
"Excuse me, but you have a shelf full of them over there"
"I don't have any for replacement, you are welcome to buy another though or I can order one from Apple"
Great, so my MacDesk Pro is still without battery power.

Similar Messages

  • My MBP randomly shuts off at around 40-45% Battery Life

    Hi:
    About 2 weeks ago, my computer unexpectedly shuts off when it reaches around 40-50% battery life.
    I've done all the necessary calibration tests but to no avail. I've had my MBP since 2007 along with the original battery. Is this a matter of the battery dying or are there other bugs in the MBP that I should be worried about. Here are the details when it's at 45% and likely to shut down:
    Battery Installed: Yes
    First low level warning: No
    Full Charge Capacity (mAh): 4328
    Remaining Capacity (mAh): 1726
    Amperage (mA): -2442
    Voltage (mV): 10350
    Cycle Count: 747

    Welcome to Apple Discussions!
    The usual rule of thumb is that a good battery should retain up to 80% of its original capacity after 300 cycles. You have 747 cycles, and are well beyond the 300 cycle benchmark. It is no wonder that it is beginning to show signs of failure. In my opinion, it is just worn out from normal usage and it's time for a new one.
    Good luck!

  • About two weeks ago, it would randomly shut off. It would restart fine, but shut off sooner. Sometimes, it wouldn't even restart. Now, it's at the point where when I power it on, it rarely restarts past the white apple start-up screen. mbp mid 2012 i7

    About two weeks ago, it would randomly shut off. It would restart fine, but shut off sooner. Sometimes, it wouldn't even restart. Now, it's at the point where when I power it on, it rarely restarts past the white apple start-up screen.

    Backup in case your disk is failing.
    Start up in Safe Mode;  http://support.apple.com/kb/PH14204?viewlocale=en_US
    If it boots reliably in Safe Mode then it is probably a software issue.
    Reset PRAM: http://support.apple.com/kb/PH4405
    Boot in Recovery Mode.  (Hold down the Command (⌘) and R keys as your computer restarts.)  Run Disk Utility.  Click on the upper left system disk icon.  Does S.M.A.R.T. report “Verified”?  If not the disk is failing and will need to be replaced.  Click on the icon underneath and indented to the right, usually called “Macintosh HD”.  Repair Disk.  It should finish normally with a green OK message.  If it does not try to repair it again. 
    If it will not finish with the green OK message then use Disk Utility to erase the drive and then reinstall OS X.  (Be sure you have a backup before erasing the disk.  Post back if you need instructions on how to do that.)
    If it repaired all errors and is still not booting normally, reinstall OS X.
    If it is still sick after all these steps then the disk probably needs to be replaced.  You can do that inexpensively and fairly easily yourself or take it to an Apple store for them to do it for you at a higher cost.  If it is still under warranty or AppleCare have Apple do it for you for free.  Post back if you need instructions on replacing the disk.  You may want to have Apple check the health of the system and disk before replacing it yourself.
    Message was edited by: Dibenkorn

  • My mac book randomly shut off

    I bought my mac book pro last december and everything goes well until last Tuesday. My mbp suddenly shut off by itslef when I was playing legaue of legend. This never happened before, and that was my first time. After that, my mbp keep shutting down randomly everytime when I played league of legend. Sometimes, it randomly shut off or restart by itself when I was watching a drama on an app called "pps", or even when I was maunally turned off the computer.. This problem really frustrated me becasue I spent like 3000+ dollars on this crap... I brought my mac to Apple Retail store and they told me that they have to replace a logic board in order to solve the problem. They also told me that the logic board will arrive in next 3 to 5 business days. I was like "okay". GUESS WHAT, I JUST CALLED THE APPLE STORE TODAY, AND THEY JUST TOLD ME THAT LOGIC BOARD WILL ARRIVE IN NEXT 6 TO 10 DAYS. WTH.. SERIOUSLY... so they just randomly delayed the date? Our coustomers spent so much money on support and buying iproducts...and... .. and .. sigh..
              So i am wondering if there is any solution/ way to fix my computer, other than waiting so long to replace my logic board. Also, I am wondering if I can replace my mbp for a new one.. since my mac has such a bad technical flaw.
    So this is the most recent Console report:
    Sun Sep 22 01:21:34 2013
    panic(cpu 0 caller 0xffffff7fa44dbf1a): "GPU Panic: [<None>] 3 0 a0 d9 9 8 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x102e00000 0xffffff8116176000 0x0e7150a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.5/src/AppleM uxControl/kext/GPUPanic.cpp:127
    Backtrace (CPU 0), Frame : Return Address
    0xffffff8116142dd0 : 0xffffff802221d636
    0xffffff8116142e40 : 0xffffff7fa44dbf1a
    0xffffff8116142f10 : 0xffffff7fa294c26c
    0xffffff8116142fd0 : 0xffffff7fa2a1f1f6
    0xffffff8116143010 : 0xffffff7fa2a1f254
    0xffffff8116143080 : 0xffffff7fa2d3fe21
    0xffffff8116143110 : 0xffffff7fa2d6e9d0
    0xffffff8116143150 : 0xffffff7fa2a9f5cb
    0xffffff8116143180 : 0xffffff7fa2a9f556
    0xffffff81161431b0 : 0xffffff7fa2bdd264
    0xffffff81161431e0 : 0xffffff7fa2bed63f
    0xffffff8116143280 : 0xffffff7fa2beda55
    0xffffff81161432f0 : 0xffffff7fa2962856
    0xffffff8116143340 : 0xffffff7fa2bf1d42
    0xffffff81161434b0 : 0xffffff7fa2bf2638
    0xffffff8116143530 : 0xffffff7fa2a5cc38
    0xffffff8116143700 : 0xffffff7fa2a5bb8e
    0xffffff8116143740 : 0xffffff7fa2a6c3b9
    0xffffff81161437a0 : 0xffffff7fa2a664e7
    0xffffff81161437c0 : 0xffffff7fa2a1be8e
    0xffffff8116143800 : 0xffffff7fa2a1b126
    0xffffff8116143860 : 0xffffff7fa294f8be
    0xffffff8116143880 : 0xffffff7fa29502dc
    0xffffff8116143ab0 : 0xffffff7fa29505f4
    0xffffff8116143b50 : 0xffffff7fa28ecd38
    0xffffff8116143bc0 : 0xffffff7fa28ec4ff
    0xffffff8116143c20 : 0xffffff7fa28eddef
    0xffffff8116143c60 : 0xffffff7fa28a570c
    0xffffff8116143cf0 : 0xffffff7fa289de30
    0xffffff8116143d20 : 0xffffff7fa28ee963
    0xffffff8116143d70 : 0xffffff802263c61b
    0xffffff8116143dc0 : 0xffffff802266dbb7
    0xffffff8116143e30 : 0xffffff802229876f
    0xffffff8116143e80 : 0xffffff8022220b4d
    0xffffff8116143eb0 : 0xffffff8022210448
    0xffffff8116143f00 : 0xffffff802221961b
    0xffffff8116143f70 : 0xffffff80222a6546
    0xffffff8116143fb0 : 0xffffff80222cf473
          Kernel Extensions in backtrace:
             com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7fa2894000->0xffffff7fa28cbfff
                dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7fa2851000
             com.apple.driver.AppleMuxControl(3.4.5)[49FEF732-D7A3-327B-A7AA-6AC5A6E3DCFF]@0 xffffff7fa44ce000->0xffffff7fa44e0fff
                dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[B5B1F368-132E-3509-9ED5-93270E3ABB DD]@0xffffff7fa44c9000
                dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7fa2851000
                dependency: com.apple.driver.AppleGraphicsControl(3.4.5)[4A2C8548-7EF1-38A9-8817-E8CB34B8DC A6]@0xffffff7fa44b5000
                dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7fa335b000
                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7fa28d7000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7fa2894000
             com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7fa28 eb000->0xffffff7fa2b8dfff
                dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7fa2851000
                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7fa28d7000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7fa2894000
             com.apple.nvidia.gk100hal(8.1.6)[A6140B32-E6F2-37A2-94A1-D957086A854E]@0xffffff 7fa2b99000->0xffffff7fa2ec8fff
                dependency: com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7fa28 eb000
                dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7fa2851000
    BSD process name corresponding to current thread: WindowServer
    Mac OS version:
    12F37
    Kernel version:
    Darwin Kernel Version 12.5.0: Mon Jul 29 16:33:49 PDT 2013; root:xnu-2050.48.11~1/RELEASE_X86_64
    Kernel UUID: B1B58405-A2B2-3C44-B25D-495053D52AB5
    Kernel slide:     0x0000000022000000
    Kernel text base: 0xffffff8022200000
    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
    System uptime in nanoseconds: 5588559980
    last loaded kext at 5221373242: com.apple.driver.AudioAUUC          1.60 (addr 0xffffff7fa3be7000, size 32768)
    loaded kexts:
    com.apple.driver.AudioAUUC          1.60
    com.apple.iokit.IOBluetoothSerialManager          4.1.7f2
    com.apple.filesystems.autofs          3.0
    com.apple.driver.ApplePlatformEnabler          2.0.7d2
    com.apple.driver.AGPM          100.13.12
    com.apple.driver.X86PlatformShim          1.0.0
    com.apple.driver.AppleMikeyHIDDriver          124
    com.apple.driver.AppleHDAHardwareConfigDriver          2.4.7fc2
    com.apple.driver.AppleHDA          2.4.7fc2
    com.apple.driver.AppleMikeyDriver          2.4.7fc2
    com.apple.driver.AppleUpstreamUserClient          3.5.12
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.iokit.IOBluetoothUSBDFU          4.1.7f2
    com.apple.driver.AppleSMBusPCI          1.0.11d1
    com.apple.GeForce          8.1.6
    com.apple.driver.AppleSMCLMU          2.0.3d0
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleBacklight          170.3.5
    com.apple.driver.AppleMCCSControl          1.1.11
    com.apple.driver.AppleIntelHD4000Graphics          8.1.6
    com.apple.driver.AppleIntelFramebufferCapri          8.1.6
    com.apple.driver.AppleMuxControl          3.4.5
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.1.7f2
    com.apple.driver.ApplePolicyControl          3.4.5
    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
    com.apple.driver.AppleLPC          1.6.3
    com.apple.driver.AppleSMCPDRC          1.0.0
    com.apple.nvidia.NVDAStartup          8.1.6
    com.apple.driver.AppleUSBTCButtons          237.1
    com.apple.driver.AppleUSBTCKeyEventDriver          237.1
    com.apple.driver.AppleUSBTCKeyboard          237.1
    com.apple.driver.AppleFileSystemDriver          3.0.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          34
    com.apple.driver.XsanFilter          404
    com.apple.driver.AppleUSBHub          623.4.4
    com.apple.iokit.IOAHCIBlockStorage          2.3.5
    com.apple.driver.AppleSDXC          1.4.3
    com.apple.driver.AirPort.Brcm4331          615.20.17
    com.apple.iokit.AppleBCM5701Ethernet          3.6.2b4
    com.apple.driver.AppleAHCIPort          2.6.6
    com.apple.driver.AppleUSBEHCI          621.4.6
    com.apple.driver.AppleUSBXHCI          630.4.5
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleACPIButtons          1.8
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.8
    com.apple.driver.AppleAPIC          1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient          214.0.0
    com.apple.nke.applicationfirewall          4.0.39
    com.apple.security.quarantine          2.1
    com.apple.driver.AppleIntelCPUPowerManagement          214.0.0
    com.apple.iokit.IOSerialFamily          10.0.6
    com.apple.kext.triggers          1.0
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.6
    com.apple.driver.DspFuncLib          2.4.7fc2
    com.apple.iokit.IOAudioFamily          1.9.2fc7
    com.apple.kext.OSvKernDSPLib          1.12
    com.apple.iokit.IOSurface          86.0.4
    com.apple.nvidia.gk100hal          8.1.6
    com.apple.iokit.IOBluetoothFamily          4.1.7f2
    com.apple.NVDAResman          8.1.6
    com.apple.driver.AppleSMBusController          1.0.11d1
    com.apple.iokit.IOAcceleratorFamily          74.15
    com.apple.driver.AppleHDAController          2.4.7fc2
    com.apple.iokit.IOHDAFamily          2.4.7fc2
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.1.7f2
    com.apple.driver.AppleGraphicsControl          3.4.5
    com.apple.driver.IOPlatformPluginLegacy          1.0.0
    com.apple.driver.X86PlatformPlugin          1.0.0
    com.apple.driver.AppleThunderboltEDMSink          1.2.0
    com.apple.driver.AppleThunderboltDPOutAdapter          2.5.0
    com.apple.driver.IOPlatformPluginFamily          5.4.1d11
    com.apple.driver.AppleSMC          3.1.5d4
    com.apple.iokit.IONDRVSupport          2.3.7
    com.apple.iokit.IOGraphicsFamily          2.3.7
    com.apple.driver.AppleUSBMultitouch          237.3
    com.apple.iokit.IOUSBHIDDriver          623.4.0
    com.apple.driver.AppleThunderboltDPInAdapter          2.5.0
    com.apple.driver.AppleThunderboltDPAdapterFamily          2.5.0
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.3.2
    com.apple.driver.AppleUSBMergeNub          621.4.6
    com.apple.driver.AppleUSBComposite          621.4.0
    com.apple.driver.AppleThunderboltNHI          1.9.2
    com.apple.iokit.IOThunderboltFamily          2.7.7
    com.apple.iokit.IO80211Family          530.5
    com.apple.iokit.IOEthernetAVBController          1.0.2b1
    com.apple.iokit.IONetworkingFamily          3.0
    com.apple.iokit.IOUSBUserClient          630.4.4
    com.apple.iokit.IOAHCIFamily          2.5.1
    com.apple.iokit.IOUSBFamily          630.4.5
    com.apple.driver.AppleEFINVRAM          2.0
    com.apple.driver.AppleEFIRuntime          2.0
    com.apple.iokit.IOHIDFamily          1.8.1
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          220.3
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.DiskImages          345
    com.apple.iokit.IOStorageFamily          1.8
    com.apple.driver.AppleKeyStore          28.21
    com.apple.driver.AppleACPIPlatform          1.8
    com.apple.iokit.IOPCIFamily          2.8
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto          1.0

    So i am wondering if there is any solution/ way to fix my computer, other than waiting so long to replace my logic board.
    No, there isn't.

  • Why does my Macbook Pro keep randomly shutting off with or without the adapter?

    I had this problem before that my 13-inch Macbook Pro would stop working without the plug, and then it started resetting its clock to 2000 every time i rebooted it until it eventually died altogether. I found out that my data cable was bad and got it replaced.
    Now, it works completely fine except that it will randomly shut off without warning, even if it's plugged in.
    I don't know if it means anything, but I'm currently using a Macbook Air adapter.
    It's actually shut off while I was typing this post. Incredibly frustrating.

    I think (let others bust my chops if I'm wrong) that the MBA uses a 60W MagSafe Power Adapter, whereas the MBP uses an 85W MagSafe Power Adapter. That could be causing problems.
    Clinton

  • When unplugged my MBP randomly shuts down and won't start up again

    When my MBP is unplugged it randomly shuts off and won't restart. To get it to boot up again I have to plug it in.
    Today I was using my computer for about 15 minutes unplugged and it just shut down by itself. I was right in the middle of typing something and it just cut out. The other weird thing is I don't get a low battery warning, nothing, it just shuts down.
    Then I press the power button to restart and I get nothing. Even when I pull the battery out and put it back in nothing. I pressed the battery level button and it blinked rapidly on the lowest 2 lights. Keep in mind I was using my computer unplugged for only 15 minutes immediately after unplugging it from the wall after it had been charing for 15+ hours.
    This makes no sense. Please help me.
    -Jacob

    Sounds like a bad battery and/or problem with the PMU (power management unit) and/or memory.
    "Half the start up sound" is a bad sign as it means it's failing the normal start up tests (I'd guess a Memory problem)
    Reset the PMU and run the Hardware tests from Install DVD1 (hold down d at startup) and see what it reports.

  • MBP randomly shuts down every few hours (while plugged in)

    MacBook Pro 15" Unibody Mid 2009
    3.66 GHz Intel Core 2 Duo
    Battery has been shoddy for a few years now. Only lasts about 15-30 minutes, but I just use the power cord.
    Recently, the MBP (with cord plugged in) has been randomly shutting down every few hours. Immediately prior to shutting down, the status bar says the battery is fully charged, and I can unplug the cord, and there are no issues. When restart the computer, the battery will now say it's anywhere from 0-60% full.
    The fact that the MBP shuts down even with the cord leads me to believe it's a logic board issue. If that's the case, what's the best option?
    I figure I can either:
    1. Replace just the battery and assume the healthy battery will weather any logic board lapses
    2. Replace both the battery and the logic board
    My local Apple Store said they could replace the logic board and battery for $300 total.
    Is this necessary, and if so, is it worth buying the parts and trying to replace myself?

    Yes, it's the flat-rate depot repair.
    Ok, you've (mostly) answered my primary concern... I was wondering what would happen if it turns out this isn't a logic board issue, and if my $310 would go to waste. The thing is that, right now, my MBP appears to be working perfectly fine until it randomly shuts off, which can take a few hours. So, if the depot replaces the logic board + battery, the MBP appears to be working there (I can't imagine they'll test it for more than 5 minutes), the depot sends it back, and after hours of use, I still have the same issue, I'll be able to get a refund, yes?
    If so, I'll probably just opt for this deal since replacement parts on eBay appear to be about the same price.
    Thanks for the help!

  • MBP Randomly Shuts Down!!

    I have had my MBP for a year now and everything has been working great until recently. About a week ago it randomly shut off while I was on the internet. The battery was about 60% full and I just thought it did this because it got too hot. Today the same thing happened, however, this time it was not hot. I tried starting it back up 3 times and every time it shut down during start up. Any ideas on what might be going on here and how to fix it?
    Any help would be much appreciated!
    Thanks
    MacBook Pro   Mac OS X (10.4.9)  

    Hi,
    Does it happen only on battery ?
    If it occurs, contact your nearest CMAA for an exchange, maybe your battery is one of the Sony's Burning series

  • My iPhone 3Gs randomly shutting off at any given moment. I could be in the middle of a text, a call, or doing some games and it'll just shut off.  Now here's the unique part. When I go to turn it back on, the apple loading screen pops up but it takes some

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    Not sure if this Term is Relevant towards an iPhone but, my iPhone won't Post unless if it's plugged into a Charger.

  • Macbook Pro running very slowly, randomly shutting off and overheating. No idea what the problem is! Please help!

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    Ive been reading through some of the fourms on this and I thought it'd be helpfull to post some of the information you may need to help me solve this problem!
    Id be very gratefull if any of you could help! Thanks!
    In the Activity Monitor, my CPU is currently:
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    User: 4.20%
    Idle: 92.40%
    Hardware Information:
              MacBook Pro (13-inch, Mid 2012)
              MacBook Pro - model: MacBookPro9,2
              1 2.5 GHz Intel Core i5 CPU: 2 cores
              4 GB RAM
    Video Information:
              Intel HD Graphics 4000 - VRAM: 1024 MB
    System Software:
              OS X 10.9.2 (13C64) - Uptime: 0 days 6:22:39
    Disk Information:
              TOSHIBA MK7559GSXF disk0 : (750.16 GB)
                        EFI (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) / [Startup]: 749.3 GB (357.93 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
              MATSHITADVD-R   UJ-8A8 
    USB Information:
              Apple Inc. FaceTime HD Camera (Built-in)
              Apple Inc. Apple Internal Keyboard / Trackpad
              Apple Inc. BRCM20702 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple Computer, Inc. IR Receiver
    FireWire Information:
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Configuration files:
              /etc/hosts - Count: 44 - Corrupt!
    Launch Daemons:
              [System] com.adobe.fpsaud.plist 3rd-Party support link
              [System] com.adobe.SwitchBoard.plist 3rd-Party support link
              [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
              [System] org.eyebeam.SelfControl.plist 3rd-Party support link
    Launch Agents:
              [System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
              [System] com.adobe.AdobeCreativeCloud.plist 3rd-Party support link
              [System] com.adobe.CS5ServiceManager.plist 3rd-Party support link
    User Launch Agents:
              [not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
              [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
              [not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
              [not loaded] com.divx.agent.postinstall.plist 3rd-Party support link
              [not loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link
              [not loaded] com.google.keystone.agent.plist 3rd-Party support link
              [not loaded] com.spotify.webhelper.plist 3rd-Party support link
    User Login Items:
              iTunesHelper
              Dropbox
              Android File Transfer Agent
    Internet Plug-ins:
              OVSHelper: Version: 1.1 3rd-Party support link
              Default Browser: Version: 537 - SDK 10.9
              AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 3rd-Party support link
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              SharePointBrowserPlugin: Version: 14.1.0 3rd-Party support link
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              AdBlock: Version: 2.5.45
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              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
              AirPlay: Version: 2.0 - SDK 10.9
              AppleAVBAudio: Version: 203.2 - SDK 10.9
              iSightAudio: Version: 7.7.3 - SDK 10.9
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              Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
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              DivX  3rd-Party support link
              Flash Player  3rd-Party support link
              Growl  3rd-Party support link
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              None
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              Time Machine not configured!
    Top Processes by CPU:
                  12%          WindowServer
                   4%          mds
                   3%          opendirectoryd
                   3%          Google Chrome
                   2%          coreaudiod
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              205 MB          com.apple.IconServicesAgent
              147 MB          Finder
              131 MB          Google Chrome
              123 MB          VLC
              106 MB          softwareupdated
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              516 MB          Free RAM
              1.43 GB          Active RAM
              1.40 GB          Inactive RAM
              676 MB          Wired RAM
              1.83 GB          Page-ins
              0 B          Page-outs

    Please read this whole message before doing anything.
    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
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  • My iPhone 5s keeps randomly shutting off and restarting. It can either be in use or just sitting there and it will turn off. I can't figure out what is wrong.

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  • Machine randomly shuts off and then comes back on.

    Hello! Basically whats happening is my computer randomly shuts off (No blue screen just powers off) and then immediately comes back on.
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    * Bugcheck Analysis *
    BAD_POOL_HEADER (19)
    The pool is already corrupt at the time of the current request.
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    PROCESS_NAME: chrome.exe
    ++++++++++++++++++===============================++++++++++++++++++++++==========4
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    Arg2: fffff8800fa2be20, The pointer into responsible device driver module (e.g owner tag).
    Arg3: 0000000000000000, The secondary driver specific bucketing key.
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    TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
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    fffff880`0fa2be20 ?? ???

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    Hello Elliiee,
    The steps detailed below can help stabilize your iPhone.
    Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    After at least 30 minutes, if:
    The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
    The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    If the display turns on, go to step 4.
    If the display remains black, go to next step.
    If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
    My issue is still not resolved. What do I do next?
    Contact Apple Support.
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
    Cheers,
    Allen

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