MBP Retina 15" dead pixel and fan issues

I have a dead pixel in the middle of my screen and the fans are spinning at least every five to ten minutes of casual use. What should I do?

Call Customer Support and have them replace the screen. They will send you a box to mail to depot.
I had a MacBook Pro with a dead pixel and left speaker out. My MBP was 4 years old, definently out of warrenty. I called Apple, and they replaced the display without charge.
I received the box on Wednesday, mailed it on Thursday (FedEx) and got my fixed MBP back on Friday, same week! This is why I still buy Apple.
When calling customer service, stress that you have more than one pixel out, as you probably have a cluster. Have them do the repair at depot not at any Apple Store. Make sure, since you are still with 90 days, fix it for free.
Should not be a problem.
Ed

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Apple policy on MBP Retina with dead pixel

Hi
New MBP retina (<90 days) with dead pixel just appeared 2 days ago.
Did anyone experience this and what's the Apple policy on this ?
Thanks
V

Call Customer Support and have them replace the screen. They will send you a box to mail to depot.
I had a MacBook Pro with a dead pixel and left speaker out. My MBP was 4 years old, definently out of warrenty. I called Apple, and they replaced the display without charge.
I received the box on Wednesday, mailed it on Thursday (FedEx) and got my fixed MBP back on Friday, same week! This is why I still buy Apple.
When calling customer service, stress that you have more than one pixel out, as you probably have a cluster. Have them do the repair at depot not at any Apple Store. Make sure, since you are still with 90 days, fix it for free.
Should not be a problem.
Ed

Macbook pro 13 retina early 2013 temperature and fan issue

I bought early 2013 Retina 13' i7 two weeks ago. When I open the computer, the temperature of CPU is around 36 degree. When I just search the website, I find that the temperature is around 50 degree. And I also met the fan problems. It will goes up to 5000+ randomly.
I just want to check about the temperature. Is 50 degree normal for a macbook pro?
Thank you.

Yes, for a Retina model. Provide for adequate ventilation when in use. Elevate the rear at least 3/4 to 1". Do not use the computer on your lap, beds, or other surfaces that are not solid like a desk or table.

Dead pixel and broken trackpad glass

i've bought my new mac the last week and i all ready have a dead pixel and a broken trackpad glass.

Was the trackpad broken right out of the box, or did you break it? If it was broken when you opened the box, why didn't you return the MBP or report the damage immediately? I doubt that you're going to get much sympathy from Apple after waiting a week to report it; they will quite reasonably assume the crack is user-caused damage. If you're extremely lucky, maybe someone at Apple will take pity on you and replace the top case for free, but I'd be surprised.
The dead pixel is an unrelated issue, and that might get you a replacement display under your warranty if (a) you report it calmly, patiently and politely, (b) the dead pixel is in a conspicuous location on the screen, and (c) there's no evidence (other than the cracked trackpad) that the machine has been mishandled.

Why is my MBP Retina 15" continuously crashing and freezing within iPhoto as I flip through my photo albums ?

Why is my MBP Retina 15" continuously crashing and freezing within iPhoto as I flip through my photo albums ? This has occured all day now, with about 12 reboots and the problem presists. Problem started while sharing photos with facebook and now occurs while fipping through all photo albums. Have had additional problems with continuose freezing up and locking up in many other native and non-native applications, freezing all the time. This reminds me of window based systems !

Disconnect all peripherals from your computer. Repair permissions and restart your computer. If this works, one of your peripherals is the culprit. Otherwise, you should post in the iPhoto forum area in case your issue is software related rather than the Macbook Pro.

Dead Pixels and Screen Burn

Well, I have been the "proud" of a new Aluminum 24 inch iMac since August of 07. Recently I noticed that I have gain ONE dead pixel and some screen burn issues, mainly when I close our iChat after it has been running for a couple hours.
1. Should I worry about this?
2. Would Apple even consider replacing my display?
Thanks guys!

Well... I would imagine that you wouldn't be able to return it or replace it because of screen burn-in... as that is considered 'wear and tear'. Kinda like taking your car back to the dealership because the tread is wearing down on your tires.
As for the dead pixel... I would imagine Apple would have been more willing to replace it for you if you had mentioned it in the first 14 days. But since you've had it since August, and just now seeing pixel issues... I don't think it would be covered.
If you really want to get it fixed... take it to your Apple store, see what they say... worse happens, you pay to get the screen fixed... which is cheaper than buying a replacement Mac.
Keep us updated on what you do and when/if you get it fixed.

Will warranty cover 1 dead pixel and an incredibly annoying screen flicker?

Problems:
1) I have 1 dead pixel on my iPod Touch and it's very annoying as it sticks out because the entire screen is black, and there is just this dot of light
2) I sometimes use my iPod Touch in the dark, so this means that I keep the contrast at the lowest level, as it being too bright hurts my eyes. The problem with this is that the screen flickers between contrasts slightly and it ends up making me feel dizzy.
I've tried turning the auto brightness option to off to prevent the above, but it doesn't make any difference. I've also tried turning the contrast slightly up too, but still it flickers slightly.
Any advice?
Thanks

The warranty will cover a dead pixel and the flickering screen. But before we get drastic, let's do some troubleshooting. Try a hard reset by holding the home and sleep/wake button at the same time until the Apple logo appears on screen. Skip the slide to power off screen.

IPhones 3GS dead pixel and bad sound quality

As i was going through some photos i notice a small white dot then looking closer to the screen i recently notice about 4 dead pixels and also when playing music through headphones the sound quality is not clear. I tested my iphone and a ipod touch with the same song and the results were the ipod touch had better sound than my phone. Can apple fix this?? Thanks

As for dead pixels, Apple considers a small number as unavoidable with LCD displays and covers only a "high number" under the warranty. Apple would have to inspect the phone and determine if it's a covered defect. Make an appointment with an Apple Store Genius Bar.
http://support.apple.com/kb/HT1721

Dead pixel and something stuck between glass and LCD

Just got a new Apple Thunderbolt Display (27-inch). As you can see from the photo below there is one dead pixel and some material stuck (that move around a little when you press the screen).
Apple will replace this if I take it back won't they?

You can exchange for a new one (that is what I did). However, using suction cups you can remove the glass screen for cleaning( only held on with magnets). Of course that will not solve the pixel being out which is unusual for TBD.

15" Retina dead pixels and hole in glass

After searching, it appears I'm not the only one who has encountered this issue, but I've decided to create another thread in order to bring more awareness to this issue.
Between the center and upper right corner of my 15" retina screen a stuck/dead pixel (possibly more than one) has apeared along with what appears to be a small pin hole or crater in the glass. At first, I thought there was a speck of dirt or something stuck to the screen but then realized after trying to rub it off and I believe actually getting some oils from my finger under the glass that it was more than a speck of dirt.
This, along with the common loose trackpad (that makes clicking noises) is COMPLETELY UNACCEPTABLE When customers pay in excess of $2000 for a computer, they expect it to last more than a year without all these issues arrising.
Since this is from the first batch of retina macbooks I am past the warranty. I will be taking it to an Apple store in hopes that they will understand and replace it.
I should also mention that I had already had the screen replaced under warranty shortly after purchasing because of multiple scattered dead pixels

I think I have same problems many buyers of MBP Retina did face. I bought the computers from an american guy living in Italy in december 2012 or close, during the first part of 2013 I noticed with horror a dead pixel appearing in the centre of the desktop. I tried some software solution to try to fix it if it was a dead pixel, finally I decided to take it to an Apple center in July 2013. There a guy took it in the back to the technicians and store manager and told me that there were a bunch of dead pixels, that although the pc was bought in the end of june 2012 in USA, and was out of warranty (one year) for some days, Apple had a zero tolerance policy for this problem and they were going to change it anyway, free of charges. I was about to leave for the summer and did ask if I was coming back in September it was the same, and he did answer yes.
Then, my fault!, I was always postponing the time to go, even because I do work with this pc, and the thought of not having it for ten days or more was leaving me really anxious.
In the meantime, another pixel, or group of dead pixels, appeared, lesse viewable then the first one, and then another huge one after some weeks... making a total of three groups of dead pixels! I finally found the time to go to the genius bar, and they just told me that they could not find traces of what happened last year ( I went to the genius bar without appointment and they did let me in anyway....), that the machine was out of warranty and that they could do nothing but to replace it for more than 500 euros. Now apart from the annoying guy who was at the genius point, which brilliant solutions, with an unwanted and sick sense of humor were to put a white desktop background and try to forget it, or to try to go to Usa to fix it, and something like that (I was extremely polite, and I can understand one guy might be tired after a whole day working, but maybe he should not work with customers so); I would like to ask if there is nothing to do about this... Ok, it is my fault, I should have returned there before, but I bought a hd to make a backup with time machine, and then I read about lots of people who did have their monitor changed and then did face the same problem, so I was waiting even in the hope they did fix this problem... It is obvious that is a manufacturing fault faced from a lot of retina displays. I had a lot of notebooks of various brands and never, never, I had this problem after I bought the items (only one time I bought one with a dead pixel, but it was not after using it), so I was not thinking of having this problem on a machine sold for more than 2000 euros... I have to take that all retina are like this? And that Apple won't do nothing about it?
Thanks to all will help me on this.
Claudio

Retina highlight/ dead pixels issues

Hi
I have recently started to see highlight (dead) pixels on my MBP retina display. I thought these are dead pixels so I went to the Apple store to get it fixed.
It turns out that these are not dead pixels but actually tiny dents on the thin glass cover that might have happen from small particles on the keyboard or the surface around it.
According to the guys in the Apple store a few people came with the same issue but we where told that this is not covered by warranty as it's a damage caused by the user!
This is a big concern and should be investigated by Apple. does this mean that we need to keep the keyboard and surrounding area completely clean each time before we close the lid? It never happened on any of my laptops in 15 years.
If you see something that looks like a dead pixels try to scrape the the glass with your nail. If it feels like there is something on the glass like a small bump then it's not a dead pixel but a tiny dent on the glass and Apple won't fix it under warranty.
This makes the MBP Retina a product a very fragile product so think twice before you buy one.
Cheers,
Mica

I just got back from the apple store. The guy immediately agreed to replace the screen under my apple care and promised that we would check if there would still be image retention issues with the new one in the store and that they'd swap it again if there were. He also claimed that while he'd seen issues early on, he hadn't seen any problems for the past few months.
I got a new samsung screen and they ran an image retention test in the store with me and everything checked out fine. So I just want to give a big shoutout to apple for being super cool about this and to tell others with the same worries as me to just go there and talk to them. The problem I guess with looking at stuff online is that you mostly only see people writing that have had bad experiences... so here's to also reporting when you have a good one!

MBP 13" Dead Pixel and Loose Keys

Hi All,
Just had the excitement of unwrapping my newly delivered 13" Macbook Pro by finding a dead pixel (upper left hand corner) and several loose keys (TAB, SPACEBAR, and ENTER).
I tried Jscreenfix, but that was no help for the dead pixel. The loose keys are very annoying. The TAB key feels like it could fly off any moment and you can tell it's substantially looser then the rest of the keys. It doesn't have much spring and you can jiggle the whole key around by pushing on one of the corners. Same goes for the spacebar and enter key.
Anyone else have similar problems? Anyone have an opinion as to whether I have any chance of having my local Apple Store swap this out for me? I purchased the MBP at the online store. It was the stock configuration (no customization).
Thanks in advance.
-D

Let us know what happens, my MacBook Pro 13" arrived with a dent right outta the box! (it makes me question the quality control levels at the factory, because it didn't happen during transit).
Anyway, even thought the online store had more in stock, they said it would take 3 weeks for me to get a replacement sent out

MBPRD 15" - Dead Pixels, Loud Fan, Overheating...

"Hello there!
Have been a devout user of your products since my early years! Never had an issue (dodgy disc drive here and there, but nothing to write home about!)
Last year I purchased my first PRO product, in the form of the brand spanking new Retina Display 15" Macbook Pro. Was delighted when it arrived FCPX (I even followed you there no questions asked, unlike much of the film industry) would render faster than I could work, the new version of OSX was flawless. I was as happy as could be, especially appreciating viewing my videos in high quality for the first time in edit!
I am currently travelling around the world, mac in bag seeing all the sights, I am not putting my macbook through copious amounts of work, some browsing here, a film there, a dabble of iPhoto, no biggie for a machine of this cal ire right? WRONG!
1) The noises this new fantastical fan designed to be more efficient and less noisy make are terrifying! It sometimes sounds as if it is about to blow up!
2) Overheating - it burns to rest my hand on the palmrest sometimes.
3) Overheating part 2 - I often get alerts that the internals are overheating operating sometimes at well over 90 degrees
4) Overheating part 3 - The one that prompted me to write this message, I just burnt my hand on the magsafe charger, not a wimpy burn a, "holy jesus Batman! I have a blister on my hand from my magsafe" burn!
5) Slowing down - Sure I understand this happens from time to time, but less than a year after i bought my new top op the range mac!
6) Dead Pixels - Boy oh Boy! isn't that retina display glorious! 5 million pixels all to myself! HD filmmaking and photography has never been so fun! except for about 100 of them are now dead, and ever increasing every day!
Now that is it on the technical faults for today, onto the customer service! I have tried to talk to an apple representative about these issues; why the worlds leading technology supplier does not have an email is beyond me! Why can i go into store or talk to somebody on the phone! Why not email said person on the phone? or have a live chat function? This does not bother me too much and has not ever been an issue with me as i usually am in London.
The fact of the matter now though is I am in Malaysia, by the time I am home the warranty is expired (I am afraid at this point it will be a case of "sorry bro can't help you, we have just released the new MBPRD though want to buy one") I have tried countless emails to random emails found online, even Tim Cooks apparent email address (although I know that was a long shot). I have also tried going into stores in Asia, granted there is a language barrier but it seems as though they are not interested in helping, I am also not in one particular area long enough to be able to get a repair service if need be (I assume it takes at least one week).
So this is my last hope, after all my failed emails, store visits. What should i do?! This machine is so close to being great! But has so many faults, most of which actually conflict with my work!
A reply would be nice!
Thanks
James Davey"
Thanks for any help anybody can offer!

Sorry, only other users here and your problem appears to be a hardware issue we can't resolve.
https://locate.apple.com/country

Pulsating 'dead' pixel and electricity usage

Hello,
Anyone knows the electricy usage in Watts for this new apple cinema display? I'm particularly interested to find out to max usage .e.g when it's charging macbook pro and off w/o charging.
On the second thought, I just got my display yesterday. I got a unit that has multiple (> 7) pulsating dead pixel. This is quite interesting, as a dead pixel usually either stays black or white or a specific color. In the first unit, I notice that a dead pixel stays for 2-3 seconds, gone then comes again.
The second unit has the same issue but less in quantity, so I got it. Anyone knows about this 'pusalting' dead pixel? couldn't find in search.
Lastly, are there difference manucfaturer of the display? The MBP has Chi Mei and LG.

Power usage can be found here:
http://www.apple.com/displays/specs.html
212 Watts while charging a MacBook Pro.
I have never seen pulsating pixels on mine. I only have one single red stuck pixel and that's it.
No idea about the display manufacturer.

Dead pixels and dust under screen of 4 new iPads

I own 2 iPhones and finally decided to buy an iPad, actually 2, one for myself and one for my fiancé. On launch night we purchased a 16gb black wifi model at our local Walmart. After about and hour so, we noticed the screen had 2 dead pixels. So we returned it for a refund and went to our local BestBuy today and purchased two black 16gb wifi models. They both had dead pixels or dust under the screen. So we returned to BestBuy and showed it to multiple employees and the store manager. While on my way back to the store I called the Apple support number to report the issue. The Apple guy said it was probably a bad batch.
We ended up getting 2 16gb white models. I am using one now to type this message. It's screen is flawless. Unfortunately, the other white iPad has two dead pixels. So I am returning to BestBuy in the morning to exchange the white one for another.
I didn't think it was possible to have this much bad luck with a product. I am still a huge Apple fan and will continue to purchase Apple products. It must be Samsung's quality control. At least I have one flawless iPad. If I have to pay $200 extra to get a flawless 64GB model I will.
Anyone else have any issues with the screen on the new iPad?

Well I had an issue as well with the New iPad screen. The first had dust under the screen took it back upgraded to a Verizon model at an apple store. I made the mistake not checking it before I drove 50 miles back home. Got home same issue!!! Now i was off to apple store again to have it replaced which they did. This time I opened it in the store sure enough another one with dust or dead pixels on the screen. It was very clear on a white background. They swapped it again now this is my fourth New iPad checked it out again and it was 100 percent perfect for now which it should be NEW.

MBP Retina 15" dead pixel and fan issues

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