MBP retina early 2013 cracked screen LCD

Hi, Im from argentina and I had an accident while using my MBP Retina early 2013 15 inch which ended in a LCD crack. I´ve called apple in aventura mall, miami (where I bought it) to ask them if the fact that my laptop in under warranty could help me on the screen replacement, but they told me that by no means apple would cover it. So I went ahead and asked them how much would a reparation cost me, as I could have a friend of mine taking my mbp to their store to have it fixed. BUT THEY REFUSED EVEN TO GIVE ME AN IDEA of an estimated price. This is really freaking me out, not only because of the distance but also because its a screen model (7171) which they have to replace, nothing more than that. Why cant they tell me a price in advance so that I can figure out what to do?. I saved a lot of money for this purchase, and Im a real apple customer as I have being using Macs, iPads and Iphones for many years, which makes me feel real bad about the customer service...
Have someone been through this lately??
Kind Regards,
Gon.

HI. I opened my late MBpro 15inch a week ago and heard a funny noise .Like a pop. Shortly after I noticed a crack in the LED screen. I went to a Genius Bar and they told me that the screen damage was not covered by my warranty ..I then went home and noticed that the crack had spread right across the screen. I also noticed that I would get a black screen on 2 occasions that was fixed by resetting the PRAM. I decided that I'd have to fork out the $900 to have it fixed. I went to the Apple store today and booked it in. The tech was sympathetic and said he would talk to his manager. When he returned he was apologetic and said that I would have to pay. Later today my wife picked up the product and was told that we did not have to pay as they could see that the product was faulty but not due to negligence. Good outcome.

Similar Messages

No sound through the left speaker - MBP Retina Early 2013

Hello guys,
I am having problems with my macbook pro retina 15" early 2013.
The problem is that the left speaker does not give the same amount of vollume compared to the right speaker. I have had this macbook for about one and a half month and am very carefull with it, looking for dirt etc.
Does anyone have an idea what I can do? I don't know if i can go to the apple store here in Holland, because i bought the MBP in Dubai...
Thanks in advance.

First check System Preferences>Sound to see where the balance setting is. If in the center, make an appointment at an Apple store for a diagnosis by the Apple store genius bar technicians. The Apple warranty is worldwide so it should not be an issue.
Ciao.

MBP retina early 2013 wifi-connectivity issue

hi
my macbook pro retina always disconnects from wifi. i have tried many methods to fix.
cleared all saved networks.
checked my dns's
and having this issue on different wifi's on different locations.
help

HI. I opened my late MBpro 15inch a week ago and heard a funny noise .Like a pop. Shortly after I noticed a crack in the LED screen. I went to a Genius Bar and they told me that the screen damage was not covered by my warranty ..I then went home and noticed that the crack had spread right across the screen. I also noticed that I would get a black screen on 2 occasions that was fixed by resetting the PRAM. I decided that I'd have to fork out the $900 to have it fixed. I went to the Apple store today and booked it in. The tech was sympathetic and said he would talk to his manager. When he returned he was apologetic and said that I would have to pay. Later today my wife picked up the product and was told that we did not have to pay as they could see that the product was faulty but not due to negligence. Good outcome.

MBP Retina Late 2013 13" Screen Going Black

I noticed in the last 3 weeks that my laptop screen went black during use of the computer but the mouse cursor is still visible and moving from the Trackpad. The black screen went away when I press F3 to get all my windows to show on the screen. Is there a current bug in Mavericks OS X that is causing the screen to go black during use of the laptop? Is there a current alternative solution other than what I have been doing?

When macbook it's in idle 1/2% CPU usage in total i get 46 49 50 48 temperatures and i think they are normal..Yes the program it's very CPU intensive (297% CPU usage) but even with a high and intensive use are they normale? Am i damaging something using that program? When i'm in idle the fans are at 1278/1300 rpm, when temps get the highest they are 5400 rpm and maybe more. So the fans are working , i hope i'm not damaging my new notebook..:D ps: this happens also with "innocent" software like a game e.g .g Civilization V

Multiple kernel panics & black screen on Macbook Pro Retina early 2013

My Macbook Pro Retina (early 2013, 8GB ram, 250 GB hard drive) has been experiencing multiple kernel panics forcing rapid-fire restarts of the computer multiple times within a very short time frame. This is followed by the screen staying black even if the computer is on (keyboard lit up, can hear volume buttons) but nothing is on the screen. Once the screen goes black, I have to employ some combination of manually shutting it down (by holding down the power button) and then turning it back on (+/- doing an SMC reset) to get the screen working again. I also tried a PRAM reset once, but it didn't seem to have any effect, and I've repaired the disk permissions.
This issue has happened multiple times in the past week. It seems to vary as to how long it takes to happen again (could be a few days, could be less than an hour), and it has happened during multiple different activities (surfing the web, using Word, using Mail). I have experienced this both on Mavericks and after updating to Yosemite over the weekend.
I took it to the Apple Store on Saturday and while the Genius saw that the screen was black when I initially brought it in (even though the computer was on), we couldn't recreate the issue and the diagnostic tests he ran showed nothing. It even started back up fine for him. I thought I was OK, until I had another round of kernel panics + black screen this afternoon. At this point, doing a normal restart of the machine results in a kernel panic before it even makes it off of the loading screen and then a black screen.
This time, I checked the logs and saw the panic report included below. I don't know enough about this to understand what it means, but hopefully someone else does! Some internet searching has suggested that it might be a problem with the GPU (and the log below says GPU panic). Help, please!
Mon Nov 3 16:43:08 2014
*** Panic Report ***
panic(cpu 6 caller 0xffffff7f868daf63): "GPU Panic: [<None>] 3 0 a0 d9 9 8 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x104000000 0xffffff8114d8a000 0x0e7150a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.7.21/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 6), Frame : Return Address
0xffffff8111a12d30 : 0xffffff8003d3a811
0xffffff8111a12db0 : 0xffffff7f868daf63
0xffffff8111a12e90 : 0xffffff7f84a1cd28
0xffffff8111a12f50 : 0xffffff7f84ae71b6
0xffffff8111a12f90 : 0xffffff7f84ae7226
0xffffff8111a13000 : 0xffffff7f84d1ed7e
0xffffff8111a13090 : 0xffffff7f84d3650b
0xffffff8111a130d0 : 0xffffff7f84b5fa13
0xffffff8111a13100 : 0xffffff7f84b5f99d
0xffffff8111a13130 : 0xffffff7f84c6dc9f
0xffffff8111a13160 : 0xffffff7f84c6f971
0xffffff8111a13200 : 0xffffff7f84c6ff38
0xffffff8111a13280 : 0xffffff7f84a31bbf
0xffffff8111a132d0 : 0xffffff7f84c74157
0xffffff8111a13430 : 0xffffff7f84c745fa
0xffffff8111a134b0 : 0xffffff7f84b1ebee
0xffffff8111a13680 : 0xffffff7f84b1d78f
0xffffff8111a136c0 : 0xffffff7f84b2d8f8
0xffffff8111a13720 : 0xffffff7f84b27d63
0xffffff8111a13740 : 0xffffff7f84ae3f76
0xffffff8111a13780 : 0xffffff7f84ae3060
0xffffff8111a137e0 : 0xffffff7f84a20164
0xffffff8111a13800 : 0xffffff7f84a20b5b
0xffffff8111a13a20 : 0xffffff7f84a20e48
0xffffff8111a13ac0 : 0xffffff7f849ce330
0xffffff8111a13b40 : 0xffffff7f849cdb9e
0xffffff8111a13ba0 : 0xffffff7f849cf4c6
0xffffff8111a13be0 : 0xffffff7f849818d0
0xffffff8111a13c70 : 0xffffff7f849798ac
0xffffff8111a13cb0 : 0xffffff7f849d0164
0xffffff8111a13d00 : 0xffffff80042b85b1
0xffffff8111a13d50 : 0xffffff80042ff0b5
0xffffff8111a13dc0 : 0xffffff8003dea95e
0xffffff8111a13e10 : 0xffffff8003d3e91c
0xffffff8111a13e40 : 0xffffff8003d235a3
0xffffff8111a13e90 : 0xffffff8003d33e8d
0xffffff8111a13f10 : 0xffffff8003e0a142
0xffffff8111a13fb0 : 0xffffff8003e3ac66
      Kernel Extensions in backtrace:
com.apple.iokit.IOGraphicsFamily(2.4.1)[6D99A3BE-D531-3780-880B-13F2FC894A4A]@0 xffffff7f8496f000->0xffffff7f849a9fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f84524000
com.apple.driver.AppleMuxControl(3.7.21)[32B7E2DE-1F9D-3555-B687-7A76A62B81D2]@ 0xffffff7f868cc000->0xffffff7f868dffff
dependency: com.apple.driver.AppleGraphicsControl(3.7.21)[62689710-EEA7-307A-AC83-B8F25DA88 A6A]@0xffffff7f868c4000
dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f8526e000
dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f84524000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[6D99A3BE-D531-3780-880B-13F2FC894A4A]@0 xffffff7f8496f000
dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[0183904C-6A16-32C4-9405-EEFD7F820B 02]@0xffffff7f868c7000
com.apple.nvidia.driver.NVDAResman(10.0)[53CC0E05-7382-336C-8239-AE884D6CA71A]@ 0xffffff7f849cc000->0xffffff7f84c41fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f84524000
            dependency: com.apple.iokit.IONDRVSupport(2.4.1)[F4738C55-B507-3627-A9CA-3D29A5230A03]@0xff ffff7f849b6000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[6D99A3BE-D531-3780-880B-13F2FC894A4A]@0 xffffff7f8496f000
dependency: com.apple.AppleGraphicsDeviceControl(3.7.21)[4700601D-3FEB-3B86-B2BA-8D71AF84D1 C4]@0xffffff7f849c6000
com.apple.nvidia.driver.NVDAGK100Hal(10.0)[DC43029D-568A-3B7C-976B-E922C17F5143 ]@0xffffff7f84c4d000->0xffffff7f84dfafff
            dependency: com.apple.nvidia.driver.NVDAResman(10.0.0)[53CC0E05-7382-336C-8239-AE884D6CA71A ]@0xffffff7f849cc000
dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f84524000
BSD process name corresponding to current thread: WindowServer

The logic board is faulty and will have to be replaced.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.
Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.
*An SSD doesn't need to be zeroed.

MacBook Pro Retina early 2013?

I don't understand. Today update to the MacBook Pro line... is it a real update or just a price drop? The MacBooks retina sold from now on are going to be called MacBook Pro Retina early 2013 or not?
Just asking because I am waiting an update to buy the 15'' MacBook Retina.

My current MBP is having trouble keeping up (it's 5 years old now), so I'm interested in the new 15" rMBP.
I understand it just got a faster CPU and a price drop, which is great, but I'm wondering if Apple will release a new designed model later this year? A late 2013 model so to speak. Would that be in June or at the end of the year?
Thanks,
Kris

Проблема с MacBook Pro Retina Early 2013 (256Gb SSD)

У меня MacBook Pro Retina Early 2013 (с 256Gb SSD).
Куплен в апреле.
На гарантии.
Три недели назад отнес ноутбук в официальный сервис центр с проблемой: не видит SSD (не загружается, выдавая разные ошибки).
В сервисе продержали неделю - вернули с диагнозом: почистили контакты SSD, сбросили настройки питания (cmd+alt+r+p при загрузке).
Ноутбук проработал неделю. Теперь снова та же проблема. Пока спасаюсь cmd+alt+r+p при загрузке, но это не дело.
В чем дело и кто в Apple мог бы помочь разрешить проблему?

Еще один симптом - после появления проблемы иногда в простое сильно нагревается верхняя часть ноутбука (под дисплеем слева по ощущениям) и начинают орать вентиляторы.

Macbook Pro Retina (Early 2013) replacement

Hi,
Does anyone know how much it would cost to replace the Macbook Retina Pro (early 2013) bottom case.
Or any suggestion to search and get it online.
Many thanks,
Kelvindzung

http://www.ifixit.com/MacBook-Parts/MacBook-Pro-13-Inch-Retina-Early-2013-Lower- Case/IF123-022
I'd start there with the part number and do some searching for a better price.

MacBook Pro Retina Early 2013 ME665xx/A same body like MacBook Retina Mid 2012 MC976xx/A ?

Hello,
I have a MacBook Pro Retina Early 2013 ME665xx/A. Does it have the same body like the MacBook Retina of Mid 2012 MC976xx/A so that a case for a MacBook Pro Mid 2012 fits on my Early 2013?
Much thanks

If they are both the same size (as in, they are both 15inch). Then it will fit fine!

Can Macbook Pro 15" Retina (Early 2013) with Mavericks display HIDPI on external monitor?

Can Macbook Pro 15" Retina (Early 2013) with Mavericks display HIDPI on external monitor?

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I have MacBook Pro 13-inch with retina early 2013 can I install windows on it because I tried but an error appear ( an error occurred while copying files)

I have MacBook Pro 13-inch with retina early 2013 can I install windows on it because I tried but an error appear ( an error occurred while copying files)

If you are on Yosemite, and have a CoreStorage volume (the default), it is not visible on the Windows side. The Apple HFS driver cannot read CS volumes.
You can verify this by running the following command in OSX Terminal.
diskutil cs list
If you get any output, such volumes will not be visible.
As a work around, if you really need it, check the 'Revertible' value. If it is yes, you can revert it to HFS+ by using the following command
diskutil cs revert
Here is the syntax for the command. The LVUUID parameter can be seen as a long string for your Logical Volume. Do not use the Logical Volume Group or any disk UUIDs. If you need the exact command, please post the output from the diskutil cs list command?
diskutil cs revert
Usage: diskutil coreStorage revert
MountPoint|DiskIdentifier|DeviceNode|lvUUID
[-stdinpassphrase | -passphrase [passphrase] | -recoverykeychain file]
Convert a CoreStorage logical volume back to its native type.
The file system must be mounted and resizable (i.e. Journaled HFS+).
Ownership of the affected disk and a passphrase (if encrypted) is required.

USB microphone not recognized by mbp, retina, late 2013, 10.10.1 Yosemite.

I bought a Behringer Xenyx302 USB preamp to connect a microphone to my mbp. The device is not recognized by MacOS. Preferences / Sound / Input only lists the internal microphone. Based on other posts and documentation, I should see and entry for "USB microphone" or something like that.
The preamp has a headset jack. I can hear the microphone working through that, so I know the mic works.
Behringer doc says that no drivers or software are required for MacOS. 15" mbp, retina, late 2013, 10.10.1 Yosemite
Any suggestions?

Yes I have checked Parallels config along with Parallels support. Also on the mac side it also does not see or recognize USB 2 devices
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Rich

Diagnostics MBP retina late 2013

i want to diagnostics the hardware of my mbp retina late 2013 but while i pressing D during boot up it launch the internet recovery instead so why is it like that? and how to diagnostic for hardware problems?

Hello, did you clean wipe the drive at all? This simply means that the diagnostic tool was not found locally and the machine is booting up internet diagnostics (equivalent to option + D ) at boot. Once the spinning globe finishes, you should be able to access the diagnostic test.
You should have an Internet connection before starting Apple Diagnostics. This will enable Apple Diagnostics to recommend support resources. Additionally, if Apple Diagnostics is not found on the internal startup volume, an Internet-based version starts up instead. You can still run Apple Diagnostics without an Internet connection, but no results will be uploaded to Apple and no connection to Apple Support web pages will occur.
Using Apple Diagnostics - Support

New MBP retina late 2013 initial 29GB already used

Hello,
I just got my MBP retina late 2013, my first try of Mac from using PC for years. Out of the box I just did an upgrade, then checked the disk usage and already has around 28-29GB filled?
From the DiskUtility it is classified as "Others". I suspect this is the entire OSX Mavericks plus the standard apps? Is it normal? is it really this big?
I got a 500GB SSD so should not be an issue, but I still cannot sleep over it without knowing for sure if the 29GB usage is normal for a newly bought MBP.
Would appreciate your feedbacks.
Thanks!

Quite normal - everything in "Other" includes the OS, any user documents, etc. -> anything that doesn't neatly fit into the "Photos," Movies," etc. categories.
For info on the Storage tab, see -> The Storage Display.
Hope that you enjoy your new Mac!!
Clinton

(MBP Retina 15in 2013) Screen Dying Inconsistently

Hello,
I have a 15-Inch MacBook Pro with Retina display from early 2013.
I've been having issues that are hard to pt a finger on the source because of how inconsistent the symptoms are. My displays screen seems to shut off at random times. It appears as if it is asleep, except the keyboard backlight are still on. The computer is still active because I can use the power key to put it to sleep (The keyboard lights dim off) and wake it back up. (The keyboard lights return)
The only way to fix this issue is to hold down the power button and shut off the computer. However even when I power it back up, the computer will try to reset (It shows the white progress bar after you enter your user passcode) However 90% of the time the computer shuts off completely (not just the display) when the progress bar reaches 25-30%. Sometimes it does not though, and I can use the computer fine for a few minutes before the display dies again and the whole process repeats.
Another thing to note is that it SEEMS as if the problem occurs less often if my screen is fully open, so I thought maybe this is a connection problem to the screen, which would make sense of why the display turns off, but it doesn't explain why the computer refuses to restart the majority of the time. Sometimes when restarting the screen is immediately dead as if the display never restarted. (The computer makes the startup noise, but the display remains black)
One final thing to mention is that sometimes if I listen very closely when starting up the computer, I can hear small clicking noises near the top of the body, near the hinge of the screen, although I'm not sure if the noise has anything to do with the hinge. I cannot tell if the noise is electronic or mechanical, however it does seem to happen whenever the screen dies, but not EVERY time the screen dies.
I know that is all very confusing and inconsistent, but that is why I wanted to make a new thread - I couldn't find anything this specific anywhere on here. If you know anything about my issue, that would be very helpful!
Zach

I also just realized that my right speakers are not outputting sound, and this is the same side of the Mac that the clicking sounds were coming from. (I haven't heard them lately) Perhaps they have gone out the the sound was because of it? Does any one know about this issue?

MBP retina early 2013 cracked screen LCD

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