MBP retina early 2013 wifi-connectivity issue

hi
my macbook pro retina always disconnects from wifi. i have tried many methods to fix.
cleared all saved networks.
checked my dns's
and having this issue on different wifi's on different locations.
help

HI. I opened my late MBpro 15inch a week ago and heard a funny noise .Like a pop. Shortly after I noticed a crack in the LED screen. I went to a Genius Bar and they told me that the screen damage was not covered by my warranty ..I then went home and noticed that the crack had spread right across the screen. I also noticed that I would get a black screen on 2 occasions that was fixed by resetting the PRAM. I decided that I'd have to fork out the $900 to have it fixed. I went to the Apple store today and booked it in. The tech was sympathetic and said he would talk to his manager. When he returned he was apologetic and said that I would have to pay. Later today my wife picked up the product and was told that we did not have to pay as they could see that the product was faulty but not due to negligence. Good outcome.

Similar Messages

MBP retina early 2013 cracked screen LCD

Hi, Im from argentina and I had an accident while using my MBP Retina early 2013 15 inch which ended in a LCD crack. I´ve called apple in aventura mall, miami (where I bought it) to ask them if the fact that my laptop in under warranty could help me on the screen replacement, but they told me that by no means apple would cover it. So I went ahead and asked them how much would a reparation cost me, as I could have a friend of mine taking my mbp to their store to have it fixed. BUT THEY REFUSED EVEN TO GIVE ME AN IDEA of an estimated price. This is really freaking me out, not only because of the distance but also because its a screen model (7171) which they have to replace, nothing more than that. Why cant they tell me a price in advance so that I can figure out what to do?. I saved a lot of money for this purchase, and Im a real apple customer as I have being using Macs, iPads and Iphones for many years, which makes me feel real bad about the customer service...
Have someone been through this lately??
Kind Regards,
Gon.

HI. I opened my late MBpro 15inch a week ago and heard a funny noise .Like a pop. Shortly after I noticed a crack in the LED screen. I went to a Genius Bar and they told me that the screen damage was not covered by my warranty ..I then went home and noticed that the crack had spread right across the screen. I also noticed that I would get a black screen on 2 occasions that was fixed by resetting the PRAM. I decided that I'd have to fork out the $900 to have it fixed. I went to the Apple store today and booked it in. The tech was sympathetic and said he would talk to his manager. When he returned he was apologetic and said that I would have to pay. Later today my wife picked up the product and was told that we did not have to pay as they could see that the product was faulty but not due to negligence. Good outcome.

No sound through the left speaker - MBP Retina Early 2013

Hello guys,
I am having problems with my macbook pro retina 15" early 2013.
The problem is that the left speaker does not give the same amount of vollume compared to the right speaker. I have had this macbook for about one and a half month and am very carefull with it, looking for dirt etc.
Does anyone have an idea what I can do? I don't know if i can go to the apple store here in Holland, because i bought the MBP in Dubai...
Thanks in advance.

First check System Preferences>Sound to see where the balance setting is. If in the center, make an appointment at an Apple store for a diagnosis by the Apple store genius bar technicians. The Apple warranty is worldwide so it should not be an issue.
Ciao.

Late 2013 15" Retina Macbook Pro - wifi connection timeout with one router

Hi,
I've recently purchased a new Macbook Pro retina 15 inch late 2013 model. Everything is fine at home, but at work I cannot connect to one wireless router (Netgear WAG102). The computer tries to connect but I get a connection timeout error after a few seconds for every attempt.
I have tried every suggestion for wifi issues that I can find on the forums, and have reset the router.
A colleague has also recently purchased the same computer except 13 inch model - he has exactly the same problem.
Any suggestions? I suspect given that two of us have the same problem that there is an incompatibility with the MBP and this particular router. I notice that there are quite a few discussions about similar issues with the macbook pro.

I too have a MBP Retina, 15", late 2013, and am having wifi connection issues. I've tried several fixes suggested on these discussions and by Apple. Nothing corrects the problem. I've been told it's my router, but I find that difficult to believe give that my wife has a MBP 13" 2012 (non retina), that has no issues at all, nor do our iPhones. It's just my MBP Retina.
My issue seems to be when waking from sleep, I lose the wifi connection. I have to turn wifi of then on again, and it reconnects. The only thing that corrects the problem for me is when I disable bluetooth. I have the magic mouse and it's basically useless becuase I need bluetooth on for it to work.
I find this to be an annoying problem. This is my first MacBook, and I really like it, but this wifi thing is bad. Never had this problem with my Windows machines.

Multiple kernel panics & black screen on Macbook Pro Retina early 2013

My Macbook Pro Retina (early 2013, 8GB ram, 250 GB hard drive) has been experiencing multiple kernel panics forcing rapid-fire restarts of the computer multiple times within a very short time frame. This is followed by the screen staying black even if the computer is on (keyboard lit up, can hear volume buttons) but nothing is on the screen. Once the screen goes black, I have to employ some combination of manually shutting it down (by holding down the power button) and then turning it back on (+/- doing an SMC reset) to get the screen working again. I also tried a PRAM reset once, but it didn't seem to have any effect, and I've repaired the disk permissions.
This issue has happened multiple times in the past week. It seems to vary as to how long it takes to happen again (could be a few days, could be less than an hour), and it has happened during multiple different activities (surfing the web, using Word, using Mail). I have experienced this both on Mavericks and after updating to Yosemite over the weekend.
I took it to the Apple Store on Saturday and while the Genius saw that the screen was black when I initially brought it in (even though the computer was on), we couldn't recreate the issue and the diagnostic tests he ran showed nothing. It even started back up fine for him. I thought I was OK, until I had another round of kernel panics + black screen this afternoon. At this point, doing a normal restart of the machine results in a kernel panic before it even makes it off of the loading screen and then a black screen.
This time, I checked the logs and saw the panic report included below. I don't know enough about this to understand what it means, but hopefully someone else does! Some internet searching has suggested that it might be a problem with the GPU (and the log below says GPU panic). Help, please!
Mon Nov 3 16:43:08 2014
*** Panic Report ***
panic(cpu 6 caller 0xffffff7f868daf63): "GPU Panic: [<None>] 3 0 a0 d9 9 8 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x104000000 0xffffff8114d8a000 0x0e7150a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.7.21/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 6), Frame : Return Address
0xffffff8111a12d30 : 0xffffff8003d3a811
0xffffff8111a12db0 : 0xffffff7f868daf63
0xffffff8111a12e90 : 0xffffff7f84a1cd28
0xffffff8111a12f50 : 0xffffff7f84ae71b6
0xffffff8111a12f90 : 0xffffff7f84ae7226
0xffffff8111a13000 : 0xffffff7f84d1ed7e
0xffffff8111a13090 : 0xffffff7f84d3650b
0xffffff8111a130d0 : 0xffffff7f84b5fa13
0xffffff8111a13100 : 0xffffff7f84b5f99d
0xffffff8111a13130 : 0xffffff7f84c6dc9f
0xffffff8111a13160 : 0xffffff7f84c6f971
0xffffff8111a13200 : 0xffffff7f84c6ff38
0xffffff8111a13280 : 0xffffff7f84a31bbf
0xffffff8111a132d0 : 0xffffff7f84c74157
0xffffff8111a13430 : 0xffffff7f84c745fa
0xffffff8111a134b0 : 0xffffff7f84b1ebee
0xffffff8111a13680 : 0xffffff7f84b1d78f
0xffffff8111a136c0 : 0xffffff7f84b2d8f8
0xffffff8111a13720 : 0xffffff7f84b27d63
0xffffff8111a13740 : 0xffffff7f84ae3f76
0xffffff8111a13780 : 0xffffff7f84ae3060
0xffffff8111a137e0 : 0xffffff7f84a20164
0xffffff8111a13800 : 0xffffff7f84a20b5b
0xffffff8111a13a20 : 0xffffff7f84a20e48
0xffffff8111a13ac0 : 0xffffff7f849ce330
0xffffff8111a13b40 : 0xffffff7f849cdb9e
0xffffff8111a13ba0 : 0xffffff7f849cf4c6
0xffffff8111a13be0 : 0xffffff7f849818d0
0xffffff8111a13c70 : 0xffffff7f849798ac
0xffffff8111a13cb0 : 0xffffff7f849d0164
0xffffff8111a13d00 : 0xffffff80042b85b1
0xffffff8111a13d50 : 0xffffff80042ff0b5
0xffffff8111a13dc0 : 0xffffff8003dea95e
0xffffff8111a13e10 : 0xffffff8003d3e91c
0xffffff8111a13e40 : 0xffffff8003d235a3
0xffffff8111a13e90 : 0xffffff8003d33e8d
0xffffff8111a13f10 : 0xffffff8003e0a142
0xffffff8111a13fb0 : 0xffffff8003e3ac66
      Kernel Extensions in backtrace:
com.apple.iokit.IOGraphicsFamily(2.4.1)[6D99A3BE-D531-3780-880B-13F2FC894A4A]@0 xffffff7f8496f000->0xffffff7f849a9fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f84524000
com.apple.driver.AppleMuxControl(3.7.21)[32B7E2DE-1F9D-3555-B687-7A76A62B81D2]@ 0xffffff7f868cc000->0xffffff7f868dffff
dependency: com.apple.driver.AppleGraphicsControl(3.7.21)[62689710-EEA7-307A-AC83-B8F25DA88 A6A]@0xffffff7f868c4000
dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f8526e000
dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f84524000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[6D99A3BE-D531-3780-880B-13F2FC894A4A]@0 xffffff7f8496f000
dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[0183904C-6A16-32C4-9405-EEFD7F820B 02]@0xffffff7f868c7000
com.apple.nvidia.driver.NVDAResman(10.0)[53CC0E05-7382-336C-8239-AE884D6CA71A]@ 0xffffff7f849cc000->0xffffff7f84c41fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f84524000
            dependency: com.apple.iokit.IONDRVSupport(2.4.1)[F4738C55-B507-3627-A9CA-3D29A5230A03]@0xff ffff7f849b6000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[6D99A3BE-D531-3780-880B-13F2FC894A4A]@0 xffffff7f8496f000
dependency: com.apple.AppleGraphicsDeviceControl(3.7.21)[4700601D-3FEB-3B86-B2BA-8D71AF84D1 C4]@0xffffff7f849c6000
com.apple.nvidia.driver.NVDAGK100Hal(10.0)[DC43029D-568A-3B7C-976B-E922C17F5143 ]@0xffffff7f84c4d000->0xffffff7f84dfafff
            dependency: com.apple.nvidia.driver.NVDAResman(10.0.0)[53CC0E05-7382-336C-8239-AE884D6CA71A ]@0xffffff7f849cc000
dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f84524000
BSD process name corresponding to current thread: WindowServer

The logic board is faulty and will have to be replaced.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.
Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.
*An SSD doesn't need to be zeroed.

MacBook Pro Retina early 2013?

I don't understand. Today update to the MacBook Pro line... is it a real update or just a price drop? The MacBooks retina sold from now on are going to be called MacBook Pro Retina early 2013 or not?
Just asking because I am waiting an update to buy the 15'' MacBook Retina.

My current MBP is having trouble keeping up (it's 5 years old now), so I'm interested in the new 15" rMBP.
I understand it just got a faster CPU and a price drop, which is great, but I'm wondering if Apple will release a new designed model later this year? A late 2013 model so to speak. Would that be in June or at the end of the year?
Thanks,
Kris

Still having WiFi connectivity issues. What can I do to fix this?

I have the new Macbook Air 2013, and since day one i have had WiFi connectivity issues. I know that this problem has been worked on and that a recent release of an update could help fix this problem. However; nothing for me has changed. I connect to my home internet and sooner or later my MBA disconnects and i have to reconnect it by either turning the WiFi on and off or going into network diagnostics. The time of my Air actually being connected varies from a coulpe second to a couple minutes and occasionally I may get 30 to 45 minutes before a disconnect.
If you could help it would be much appreciated.

That statement is unfounded, actually. ALL of those currently with wifi issues are able to connect via their iphone hotspot, or by means of their homebase AIRPORT base station, .....indicative of a software/ firmware issue.
Most dont consider a minor software/firmware issue an empirical defect, anymoreso than "forgetting something" is an empirical defect in a human being is.
The "speaker issue" is now uttterly proven a simple software issue, soon to be fixed, same is the case with the wifi issue.
You're forgetting that Apples 802AC wifi is "next generation" 'tomorrows' technology. That a minor bug exists, soon to be fixed, is understandable. Look on the bright side, ....the Macbook AIR is #1 seller and most beloved superbook out there for many reasons

TS1398 Has anyone had WiFi connectivity issues with their iPhone 5 after accepting the latest IOS 8.0.2?

Has anyone had WiFi connectivity issues at home with their iPhone 5 after accepting the recent IOS 8.0.2 update?

Yes, despite being it an iPhone5 (8.0.2) attempting to connect to an Airport Express.
In my case the iPhone "connects" to Airport Express 2nd generation, but no Internet packages are available; Airport Utility shows the Airport Express as not connected to the Internet; but the iMac, MBP, Motorola phone, Samsung Smart TV and HP printer connect without any trouble.
The actual issue is the DHCP :
sometimes the iPhone gets none, and
when an address is assigned it just doesn't work,
even renewing the address won't work all the times,
switching off and on the WiFi won't work all the times neither,
going on Airplane mode, then back won't work all the times.
Solutions attempted and failed:
Reseting and reconfiguring Airport Express;
Reseting iPhone;
Switching off and on the iPhone;
Setup the DHCP renewal for every 5 days;
Meditation and stark visualisation;
Other possible patch not yet attempted : setting fixed IP addresses
All suggestions received resemble Windows' "Plug & Pray"
I gave up after reading several notes around the WWW complaining about it.
Last credible suggestion : wait for 8.0.3 or 8.1, whichever fixes the issue first.

My 2014 13" macbook pro with retina is losing wifi connection

My 2014 MBP w/retina keeps loosing wifi connection on either 2.4 or the 5G Bands on my router my other MBP (2007), Mac Mini (2006), ipad 4th gen, iphone 5S, iphone 5, and iphone 4S, plus two windows laptops. Now there not all on at the same time, 5-6 devices using wifi at the same time. I have a Linksys AC1200 hooked up to my charter cable modem (100Mbps/5Mbps) I have power cycled the modem and router many time still does it. The MPP 13" is up to date, and I am running the newest version of mavricks. If any one knows what i can do?

It could be a lot of things so ruling out the network settings I would go to system network settings and start a new connection and use all the default settings for wifi, go to advanced and set with a DHCP server giving you an assigned ip address. Delete any old "preferred" networks and move your current one to the top of the list.

USB microphone not recognized by mbp, retina, late 2013, 10.10.1 Yosemite.

I bought a Behringer Xenyx302 USB preamp to connect a microphone to my mbp. The device is not recognized by MacOS. Preferences / Sound / Input only lists the internal microphone. Based on other posts and documentation, I should see and entry for "USB microphone" or something like that.
The preamp has a headset jack. I can hear the microphone working through that, so I know the mic works.
Behringer doc says that no drivers or software are required for MacOS. 15" mbp, retina, late 2013, 10.10.1 Yosemite
Any suggestions?

Yes I have checked Parallels config along with Parallels support. Also on the mac side it also does not see or recognize USB 2 devices
any other thing to try?
Rich

Diagnostics MBP retina late 2013

i want to diagnostics the hardware of my mbp retina late 2013 but while i pressing D during boot up it launch the internet recovery instead so why is it like that? and how to diagnostic for hardware problems?

Hello, did you clean wipe the drive at all? This simply means that the diagnostic tool was not found locally and the machine is booting up internet diagnostics (equivalent to option + D ) at boot. Once the spinning globe finishes, you should be able to access the diagnostic test.
You should have an Internet connection before starting Apple Diagnostics. This will enable Apple Diagnostics to recommend support resources. Additionally, if Apple Diagnostics is not found on the internal startup volume, an Internet-based version starts up instead. You can still run Apple Diagnostics without an Internet connection, but no results will be uploaded to Apple and no connection to Apple Support web pages will occur.
Using Apple Diagnostics - Support

New MBP retina late 2013 initial 29GB already used

Hello,
I just got my MBP retina late 2013, my first try of Mac from using PC for years. Out of the box I just did an upgrade, then checked the disk usage and already has around 28-29GB filled?
From the DiskUtility it is classified as "Others". I suspect this is the entire OSX Mavericks plus the standard apps? Is it normal? is it really this big?
I got a 500GB SSD so should not be an issue, but I still cannot sleep over it without knowing for sure if the 29GB usage is normal for a newly bought MBP.
Would appreciate your feedbacks.
Thanks!

Quite normal - everything in "Other" includes the OS, any user documents, etc. -> anything that doesn't neatly fit into the "Photos," Movies," etc. categories.
For info on the Storage tab, see -> The Storage Display.
Hope that you enjoy your new Mac!!
Clinton

HP Slate 21 Pro: WiFi connection issues

Hi,
I recently ordered two HP Slate 21 Pro devices. Unfortunately, both of them have WiFi connection issues. After some time the properly configured WiFi connection will be dropped, which results in connectionless devices. The WiFi AP is disabled after this, and so a timed reconnect will not succeed.
After inspecting the Logcat I found following lines:
12-05 08:56:58.939 V/EthernetStateTracker(675): report interface is up for eth0
12-05 08:56:58.939 I/EthernetStateTracker(675): interface up event, kick off connection request
12-05 08:56:58.939 I/EthernetStateTracker(675): interface up but ethernet is disabled, stop this interface
12-05 08:56:58.939 I/EthernetStateTracker(675): stop dhcp and interface
12-05 08:56:58.947 V/EthernetStateTracker(675): report interface is up for eth0
12-05 08:56:58.948 I/EthernetStateTracker(675): interface up event, kick off connection request
12-05 08:56:58.948 I/EthernetStateTracker(675): interface up but ethernet is disabled, stop this interface
12-05 08:56:58.954 I/EthernetStateTracker(675): report new state DISCONNECTED on dev eth0
12-05 08:56:58.954 V/EthernetStateTracker(675): update network state tracker
12-05 08:56:58.954 V/EthernetStateTracker(675): Ethernet is disabled, ignore state change event
12-05 08:56:59.080 D/ConnectivityService(675): ConnectivityChange for WIFI: DISCONNECTED/DISCONNECTED
12-05 08:56:59.080 D/ConnectivityService(675): Attempting to switch to BLUETOOTH_TETHER
12-05 08:56:59.080 V/EthernetStateTracker(675): reconnect +++
12-05 08:56:59.080 D/ConnectivityService(675): Attempting to switch to ETHERNET
12-05 08:56:59.094 D/ConnectivityService(675): resetConnections(wlan0, 3)
12-05 08:56:59.201 I/EthernetStateTracker(675): stop dhcp and interface
12-05 08:56:59.208 D/Nat464Xlat(675): requiresClat: netType=1, hasIPv4Address=false
12-05 08:56:59.208 D/ConnectivityService(675): handleInetConditionChange: no active default network - ignore
Especially this line:
12-05 08:56:59.080 D/ConnectivityService(675): ConnectivityChange for WIFI: DISCONNECTED/DISCONNECTED
Is this issue already known? Has someone a solution for me?
Thanks in advance,
Christian

That really shouldn't affect it.
I'm a little stumped because I haven't seen this issue with this device before. The only similar issue I found was this, and it's unresolved.
Have you tried doing a hard reboot of the Slate 21?
I work on behalf of HP (But this isn't my job)
Mark my post as “Accept as Solution" if you feel my post solved your issue, so that others with the same question can find the answer.
Please give me Kudos if I wrote something that helped you.

Проблема с MacBook Pro Retina Early 2013 (256Gb SSD)

У меня MacBook Pro Retina Early 2013 (с 256Gb SSD).
Куплен в апреле.
На гарантии.
Три недели назад отнес ноутбук в официальный сервис центр с проблемой: не видит SSD (не загружается, выдавая разные ошибки).
В сервисе продержали неделю - вернули с диагнозом: почистили контакты SSD, сбросили настройки питания (cmd+alt+r+p при загрузке).
Ноутбук проработал неделю. Теперь снова та же проблема. Пока спасаюсь cmd+alt+r+p при загрузке, но это не дело.
В чем дело и кто в Apple мог бы помочь разрешить проблему?

Еще один симптом - после появления проблемы иногда в простое сильно нагревается верхняя часть ноутбука (под дисплеем слева по ощущениям) и начинают орать вентиляторы.

Wifi Connection issue on iPad 3 when upgraded to iOS 8 onwards

Hi,
I am using iPad 3 from last one year. I didn't faced any issues with old versions of IOS. But after update my iPad OS to 8, I am facing Wifi Connectivity issue. Automatically Disconnecting Wifi when opened third party apps which need internet connectivity. I thought this may fixed in version 8.0.2 but not FIXED. And again I thought it may fixed in version 8.1 but not FIXED. This making too much headache. I want to go back to 7.1.2, Please help me in this issue.
Thanks,
Vijay

Hi,
I am using iPad 3 from last one year. I didn't faced any issues with old versions of IOS. But after update my iPad OS to 8, I am facing Wifi Connectivity issue. Automatically Disconnecting Wifi when opened third party apps which need internet connectivity. I thought this may fixed in version 8.0.2 but not FIXED. And again I thought it may fixed in version 8.1 but not FIXED. This making too much headache. I want to go back to 7.1.2, Please help me in this issue.
Thanks,
Vijay

MBP retina early 2013 wifi-connectivity issue

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