MBP Retina headphone jack physically won't work

Hi all,
Recently I got a new Macbook Pro. Yesterday, I noticed that my volume was stuck on Digital Out, and attempting to change the volume would not work. Additionally, I read online that inserting and removing headphones several times would fix the problem. However, there appears to be a physical protrusion on the inside of my headphone jack such that I can only insert the headphones several millimiters (about 1/4th of the way) into the jack. The protrusion resembles some kind of metal screw in the middle of the jack.
Has anyone had a similar problem? Even if I fix the Digital Out problem, I'm still incapable of inserting headphones into my computer. Thanks for any and all assistance!

Do the basic troubleshooting steps as needed:
1. Reset phone (no data loss): press both home and power buttons for at least 10 secnds, releasing when the Apple logo appears.
2. Settings > General > Reset > Reset All Settings
3. Restore the iOS, also restoring a backup
4. Restore the iOS as new, without restoring a backup
iTunes: Restoring iOS software

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please check out this thread: https://discussions.apple.com/thread/6288240
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Hello JohnBoarkman,
Welcome to the Apple Support Communities!
I understand that you hear no sound from your accessory when you connect to your headphone jack. My first troubleshooting suggestion for this situation would be resetting the NVRAM on your Mac. Please use the instructions in the attached article to complete this process and let me know if the issue continues.
How to Reset NVRAM on your Mac - Apple Support
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"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

MBP Retina headphone jack physically won't work

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