MBP Retina Late 2013 13" Screen Going Black

I noticed in the last 3 weeks that my laptop screen went black during use of the computer but the mouse cursor is still visible and moving from the Trackpad.  The black screen went away when I press F3 to get all my windows to show on the screen.  Is there a current bug in Mavericks OS X that is causing the screen to go black during use of the laptop? Is there a current alternative solution other than what I have been doing?

When macbook it's in idle 1/2% CPU usage in total i get 46 49 50 48 temperatures and i think they are normal..Yes the program it's very CPU intensive (297% CPU usage) but even with a high and intensive use are they normale? Am i damaging something using that program? When i'm in idle the fans are at 1278/1300 rpm, when temps get the highest they are 5400 rpm and maybe more. So the fans are working , i hope i'm not damaging my new notebook..:D ps: this happens also with "innocent" software like a game e.g .g Civilization V

Similar Messages

  • USB microphone not recognized by mbp, retina, late 2013, 10.10.1 Yosemite.

    I bought a Behringer Xenyx302 USB preamp to connect a microphone to my mbp.  The device is not recognized by MacOS.  Preferences / Sound / Input only lists the internal microphone.  Based on other posts and documentation, I should see and entry for "USB microphone" or something like that.
    The preamp has a headset jack.  I can hear the microphone working through that, so I know the mic works.
    Behringer doc says that no drivers or software are required for MacOS.  15" mbp, retina, late 2013, 10.10.1 Yosemite
    Any suggestions?

    Yes I have checked Parallels config along with Parallels support.  Also on the mac side it also does not see or recognize USB 2 devices
    any other thing to try?
    Rich

  • Diagnostics MBP retina late 2013

    i want to diagnostics the hardware of my mbp retina late 2013 but while i pressing D during boot up it launch the internet recovery instead so why is it like that? and how to diagnostic for hardware problems?

    Hello, did you clean wipe the drive at all? This simply means that the diagnostic tool was not found locally and the machine is booting up internet diagnostics (equivalent to option + D ) at boot. Once the spinning globe finishes, you should be able to access the diagnostic test.
    You should have an Internet connection before starting Apple Diagnostics. This will enable Apple Diagnostics to recommend support resources. Additionally, if Apple Diagnostics is not found on the internal startup volume, an Internet-based version starts up instead. You can still run Apple Diagnostics without an Internet connection, but no results will be uploaded to Apple and no connection to Apple Support web pages will occur.
    Using Apple Diagnostics - Support

  • New MBP retina late 2013 initial 29GB already used

    Hello,
    I just got my MBP retina late 2013, my first try of Mac from using PC for years. Out of the box I just did an upgrade, then checked the disk usage and already has around 28-29GB filled?
    From the DiskUtility it is classified as "Others". I suspect this is the entire OSX Mavericks plus the standard apps? Is it normal? is it really this big?
    I got a 500GB SSD so should not be an issue, but I still cannot sleep over it without knowing for sure if the 29GB usage is normal for a newly bought MBP.
    Would appreciate your feedbacks.
    Thanks!

    Quite normal - everything in "Other" includes the OS, any user documents, etc. -> anything that doesn't neatly fit into the "Photos," Movies," etc. categories.
    For info on the Storage tab, see -> The Storage Display.
    Hope that you enjoy your new Mac!!
    Clinton

  • MBP retina early 2013 cracked screen LCD

    Hi, Im from argentina and I had an accident while using my MBP Retina early 2013 15 inch which ended in a LCD crack. I´ve called apple in aventura mall, miami (where I bought it) to ask them if the fact that my laptop in under warranty could help me on the screen replacement, but they told me that by no means apple would cover it. So I went ahead and asked them how much would a reparation cost me, as I could have a friend of mine taking my mbp to their store to have it fixed. BUT THEY REFUSED EVEN TO GIVE ME AN IDEA of an estimated price. This is really freaking me out, not only because of the distance but also because its a screen model (7171) which they have to replace, nothing more than that. Why cant they tell me a price in advance so that I can figure out what to do?. I saved a lot of money for this purchase, and Im a real apple customer as I have being using Macs, iPads and Iphones for many years, which makes me feel real bad about the customer service...
    Have someone been through this lately??
    Kind Regards,
    Gon.

    HI.  I opened my late MBpro 15inch a week ago and heard a funny noise  .Like a pop.  Shortly after I noticed a crack in the LED screen.  I went to a Genius Bar and they told me that the screen damage was not covered by my warranty ..I then went home and noticed that the crack had spread right across the screen.  I also noticed that I would get a black screen on 2 occasions that was fixed by resetting the PRAM.  I decided that I'd have to fork out the $900 to have it fixed.  I went to the Apple store today and booked it in.  The tech was sympathetic and said he would talk to his manager.  When he returned he was apologetic and said that I would have to pay.  Later today my wife picked up the product and was told that we did not have to pay as they could see that the product was faulty but not due to negligence. Good outcome.

  • MBP Retina Late 2013 backlight bleeding

    Hello,
    after two weeks i purchased brand new macbook pro 13 retina late 2013.
    Everything seems fine, but today I noticed a problem with the screen.
    When the brightness is at 100% and the screen is black in the lower left corner there is a greenish color.
    I guess this is the backlight bleeding.
    Attach a picture of problem.
    I guess this is a manufacturing defect and should consult with service?
    10x in advance!

    Hello everyone, I have been trying all solutions to this problem with no success. Finally I tried downloading the driver from NVIDIA, this required me to allow NVIDIA to scan my system to find my proper driver. After finding and installing the new driver I had full control over brightness. I've been using my MBP for about a day and a half with no problems for the brightness. I hope this helps everyone.
    Here is the link - http://www.nvidia.com/Download/Scan.aspx?lang=en-us
    15 Inch MacBook PRO with Retina - late 2013
    Boot Camp - Windows 8.1 PRO 64 bit

  • Fonts pixelated on 15" MBP Retina (late 2013 model)

    I recently purchases a 15" MacBook Pro Retina (late 2013 model).  I've notice that the font in some programs look pixelated.  Is this a known issue?  Under System Preferences, I've already attempted to change the resolution from "Best for display" to "Scaled."  Any suggestions to ensure that I see the best on screen (since I paid extra for the Retina feature!)
    Thanks!

    Howdy jimkol,
    The video resolutions supported by your MacBook Pro are described here -
    MacBook Pro (Retina, 15-inch, Late 2013) - Technical Specifications
    Specifically -
    Dual display and video mirroring: Simultaneously supports full native resolution on the built-in display and up to 2560 by 1600 pixels on up to two external displays, both at millions of colors
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

  • WLAN trouble MBP Retina Late 2013

    Hi,
    for months now I am suffering from the following problem:
    WLAN connections dropping
    reconnects sometimes do not work immediately but result in the "cannot connect" message. After several tries this works.
    If a connection is established pings (in the LAN) in the beginning are extremely high and after several seconds to minutes normalize themselves:
    Request timeout for icmp_seq 24
    64 bytes from 192.168.202.30: icmp_seq=25 ttl=60 time=4.954 ms
    Request timeout for icmp_seq 26
    64 bytes from 192.168.202.30: icmp_seq=26 ttl=60 time=1133.864 ms
    64 bytes from 192.168.202.30: icmp_seq=27 ttl=60 time=130.085 ms
    64 bytes from 192.168.202.30: icmp_seq=28 ttl=60 time=86.306 ms
    64 bytes from 192.168.202.30: icmp_seq=29 ttl=60 time=129.333 ms
    64 bytes from 192.168.202.30: icmp_seq=30 ttl=60 time=175.594 ms
    64 bytes from 192.168.202.30: icmp_seq=31 ttl=60 time=220.296 ms
    64 bytes from 192.168.202.30: icmp_seq=32 ttl=60 time=2.460 ms
    64 bytes from 192.168.202.30: icmp_seq=33 ttl=60 time=911.713 ms
    64 bytes from 192.168.202.30: icmp_seq=34 ttl=60 time=30.452 ms
    64 bytes from 192.168.202.30: icmp_seq=35 ttl=60 time=8.938 ms
    64 bytes from 192.168.202.30: icmp_seq=36 ttl=60 time=54.441 ms
    64 bytes from 192.168.202.30: icmp_seq=37 ttl=60 time=2.218 ms
    64 bytes from 192.168.202.30: icmp_seq=38 ttl=60 time=24.978 ms
    64 bytes from 192.168.202.30: icmp_seq=39 ttl=60 time=79.909 ms
    64 bytes from 192.168.202.30: icmp_seq=40 ttl=60 time=122.279 ms
    64 bytes from 192.168.202.30: icmp_seq=41 ttl=60 time=1283.691 ms
    64 bytes from 192.168.202.30: icmp_seq=42 ttl=60 time=282.087 ms
    64 bytes from 192.168.202.30: icmp_seq=43 ttl=60 time=261.551 ms
    64 bytes from 192.168.202.30: icmp_seq=44 ttl=60 time=490.650 ms
    64 bytes from 192.168.202.30: icmp_seq=45 ttl=60 time=1.990 ms
    64 bytes from 192.168.202.30: icmp_seq=46 ttl=60 time=2.284 ms
    64 bytes from 192.168.202.30: icmp_seq=47 ttl=60 time=4.491 ms
    This happens with all sorts of with WLAN stations:
    public hotspots
    Airport Extreme
    UniFi systems
    mobile personal hotspots
    Aerohive
    etc.
    So I doubt it is a configuration problem on the WLAN. Moreover I cannot reproduce this in the same environments with other Apple products (Macbook Air, iPhone). It happens with 10.9 and 10.10. Is there any idea what might be causing this? I have no USB3 attached. Yes bluetooth is on and I still have to figure out if it only happens in the 2.4Ghz band. However even if it is 2.4Ghz related again: Other systems operating on 2.4Ghz nearby do not have these problems. Moreover 802.11ac is working however even sitting 3m away from a suitable AC access point with direct line of sight does not guarantee me to get a AC connection. Somehow I suspect this to be a driver or even hardware problem.
    Kind regards,
      JP

    Hello everyone, I have been trying all solutions to this problem with no success. Finally I tried downloading the driver from NVIDIA, this required me to allow NVIDIA to scan my system to find my proper driver. After finding and installing the new driver I had full control over brightness. I've been using my MBP for about a day and a half with no problems for the brightness. I hope this helps everyone.
    Here is the link - http://www.nvidia.com/Download/Scan.aspx?lang=en-us
    15 Inch MacBook PRO with Retina - late 2013
    Boot Camp - Windows 8.1 PRO 64 bit

  • GPT partition inhibiting windows 8.1 install on MBP retina late 2013

    Hi there, looking for some help!
    Trying to install win 8.1 on my MPB retina late 2013 using bootcamp.
    Bootcamp makes the partition but then the windows installer does not automatically start (Bootcamp help says it should.. Original full windows disk is in superdrive).
    Restarting pressing "option/alt" gives me the choice to start "windows".
    This starts the windwows installer.
    Seems fine untill I need to select a disk to install windows onto.
    Choosing "Drive 0 Partition 4: BOOTCAMP"  Does not work.
    it says "windows cannot be installed on drive 0 partition 4"
    Same after pressing "Format"
    Details show:
    "Windows cannot be installed to this disk. The selected disk is of the GPT partition style"
    I saw a solution to a problem like this:
    https://discussions.apple.com/message/23545484#23545484
    But I expect that this would not be nessecary anaymore.
    Windows 8.1 is supposed te be supported by Bootcamp nowadays.
    My Bootcamp is:
    Boot Camp Assistant 5.1.1, Copyright © 2013 Apple Inc. All rights reserved
    Software update says no updates are available for my machine.
    Anyone?

    delete partition bootcamp created in windows installer
    and let windows installer create new one (it will create 4)
    after that, IF installer won't to able to write on partition created, reset pram http://support.apple.com/kb/ht1379 start installer again by booting with ALT + Option
    it will be able to write to the partition it created

  • Screen color shifted on an area ... MBP Retina Late 2013

    Hi everybody!
    My parent bought me a Macbook Pro Retina 13" in december 2013 and all was happiness for this time passed.. but yesterday I woke up, grabbed my laptop and opened the lid to discover what you see in the picture... I really dont know how that happened, I always manage my computer carefully and this is so annoying.
    I can still using it of course, but I have this question... if I payed for the Apple Care Extended Warranty, how many wil it costs to me to get it repaired? I think is not a software problem because if I move the lid back and front, the problem changes (the colors shift a little bit from normal to "negative").
    Hope someone can help me

    joshcali wrote:
    actually.... it doesn't.
    the 1920 is simulated, and apple doesn't recommend it.
    Apple doesn't offer the option of full resolution (2880x1800) and says everything other than 1440 x 900 won't look as good as 1440x900.
    so while you can set the monitor to 17" resolution (1920x1080) it has to simulate it on a 2880x900 screen and has to blur and reinterpolate elements to make it work
    they've really messed it up for anyone wanting true HD resolution for professional reasons.
    Indeed. Everything except 2880x1800, which is unavailable without SwitchResX, and 1440x900, which comfortably fits one pixel of the image into a four pixel square of the Retina Display, must be simulated or scaled. However, while the scaling is real, the 17" "simulation" looks as good, to my eye at least, as my wife's MBP 17". Going smaller will test one's eyes probably as much as Apple's scaling algorithms so the tradeoff for greater screen real-estate may turn out not to be as bad as we'd think. All I need is a MBP Retina Display and SwitchResX to find out...

  • Formatted MBP retina (late 2013) HD

    I have mistakenly formatted my hard drive on my MBP retina and I am not sure what to do now. When I turn my laptop on I get a blinking questino mark, I can't use internet recovery because I live in Iraq and apparently I can not access that.
    Tried booting from a USB with Marvicks on it that I downloaded from the app store in my other laptop (MBP 2011) but it didn't work.
    Any thougts?

    The DiskMakerX way will not work either(I know, I have tried it ), because it is a special Mavericks build the late 2013 rMBP is using, this is because the new retinas were released after the release of Mavericks. Apple really should merge the different builds of Mavericks into one universal build in 10.9.2 to stop all the confusion.
    You have two options to Install 10.9. Unfortunately to my knowledge both methods need internet access, because you need to get the install file for late 2013 rMBP from Apple's server:
    Create bootable USB via recovery to get the right install file for late 2013 rMPB https://discussions.apple.com/message/24277314#24277314
    Boot into recovery mode with cmd+r and Install Mavericks http://support.apple.com/kb/PH14243
    Can I ask are Apple servers blocked in Iraq? What happens when when you try to hold cmd+r to get into recovery mode? I think this is why internet only recovery is flawed. There are many people living & working(temporarily)
    without internet connection, with slow connection or there maybe other reasons not to be able to use the internet recovery.

  • How to charge MBP retina late 2013 in a right way

    Hi, I just got my first MBP retina yesterday. I have read some discussion about charging the battery. some one said that we should fully charge after unboxing and then use the MB until it goes to sleep, leave it for 5 hours and fully charge again. other one said we should not drain the battery.
    One more question, should I calibrate the battery once a month for macbook pro retine?
    Thank you.

    DON'T let the battery discharge completely and DON'T try to 'calibrate' the battery in your new machine.
    Treat you battery nicely and you'll extend the battery life.
    Your battery should have some charge from the factory. Let it run down to about 30% and then plug it into mains. Thereafter, make sure that you don't let your battery run below 10%. If you use your machine plugged into mains most of the time, let the battery run down to 30% or so every couple of weeks and then plug it back up.
    Good luck,
    Clinton

  • Keyboard and trackpad unresponsive on newest MBP retina (late 2013)

    So I literally ordered the late 2013 model the day it was released (October 23nd) because I had been waiting for it forever.  I got it October 25th.  That SAME DAY I used it, it started having problems.  While I could be scrolling on tumblr or Facebook, the keyboard and trackpad would randomly just stop responding.  It wouldn't move at ALL but the computer still works fine.  One time I was watching Pirates of the Caribbean and the keyboard and trackpad froze just the same without me touching anything.  I had to hold the power button down for 10 secs (the only button that worked) to shut off the computer which also LOST everything I had open.  This has been happening EVERY SINGLE DAY since I used it except one.  I called apple support and they couldn't figure out what's wrong either because it can't be anything I installed since I've only had it for a day when it first happened and all I had was google chrome installed.
    The tech guy from Apple support told me to do the force quit shortcut on the keyboard if it happened again (which it did, as always) and it obviously didn't work because the keyboard was just not responding to begin with.
    This kind of stuff started happening the FIRST day I got my computer four days ago, and it's been happening almost every single day; I don't think the problem is any programs I installed.  I'm thinking I got a faulty computer, which would be very unfortunate because final exams are coming up and it would be very inconvenient for me to send it back and wait for another one.  I also just put decals on it and that would go to waste as well.....
    I waitressed every single night of the week for a month (and counting) in order to buy this for school and I was quite excited to have gotten it...but already problems are coming up with the computer that I spent so much money on.....this is really disappointing.  What should I do? The apple support people aren't fixing the problem and there's no apple store near me and it would suck to have to send it back to wait for another because I have exams right now....and also the money I spent on the decal. 

    Model Name:          MacBook Pro
      Model Identifier:          MacBookPro11,3
      Processor Name:          Intel Core i7
      Processor Speed:          2.6 GHz
      Number of Processors:          1
      Total Number of Cores:          4
      L2 Cache (per Core):          256 KB
      L3 Cache:          6 MB
      Memory:          16 GB
      Boot ROM Version:          MBP112.0138.B02
      SMC Version (system):          2.19f3

  • Mid-2012 MBP with 27" Cinema Display SCREEN GOES BLACK WHEN USING USB PERIPHERALS IN DOCK

    I haven't been able to find any straightforward answer as to why this is happening and it's becoming one of the most infuriating things in my life, impeding my workflow and costing me unmeasurable time in waiting, rebooting, screwing with cables, etc.
    I use my MBP as a DAW for multitracking live audio events to ProTools through a digital console where I work. Here's my gear list that I use every day:
    Mid-2012 MBP - Yosemite, 8GB, i7 quad 2.5, mechanical hd
    HengeDocks dock for my exact model machine - has set-screw jacks for CinemaDisplay power, Tbolt, FW800, USB, USB, SDcard, headphones, etc
    USB wired keyboard
    Anker 1x4 USB3.0 hub - I have a TimeMachine 1TB drive, 3TB project backup drive, audio interface and MIDI I/O or PT iLok, depending what I'm working on
    Magic Mouse (BlueTooth)
    Here's what's happening:
    SCENARIO 1 - I insert the CinemaDisplay (cD) power connector and TBolt plugs into the dock, tighten the set screws, close the lid of my MBP (already logged into Yosemite & linked with MagicMouse [mM]) and stick the MBP into the dock... everything comes up on the cD and I can go about my day. At this point, I can plug the USB hub into the back of the cD and the system sees the hub & all peripherals listed just fine.
    SCENARIO 2 - Install cD powercon, TBolt connector, USB3 hub, USB keyboard into the dock, close the lid on MBP (again, logged in), insert into dock... cD comes up, looks great for about 15 seconds then goes completely blank. No response from key presses, mouse clicks, threats with a hammer, etc. Then, of course, I have to yank the MBP out of the dock, which hard-disconnects the external drives (backup and TimeMachine... good for them, right?) and causes the MBP to flake, thinking it's still in the dock, then not, then logging me out & requiring a password (not a big deal- I deal with copyrighted stuff, so passwords aren't the issue).
    ***EVEN IF I DO NOT PLUG THE USB3 HUB INTO THE HENGE DOCK, THE cD STILL GOES BLANK AFTER 15 SEC... IT ONLY SEEMS TO LIKE THE TBOLT AND POWER... NO OTHER PERIPHERALS (fw800, USB, etc)***
    It seems like the MBP freaks out when the lid is closed and there are USB/FW peripherals plugged in while using a secondary TBolt display as the main output... seems stupid... if I need a closed-lid dock, the MBP shouldn't care what I have plugged in while the lid is closed. I had the same issues with Mountain Lion & Mavericks and now it's being repeated with Yosemite.
    My goal in this exercise is simply to free up the USB jacks on the back of the cD for two reasons - #1) from time to time, I have extra things to plug in and I don't want some massive USB 1x8 hub on my desk... looks stupid; #2) the bottleneck created by plugging in the hub to the back of the cD (another hub via TBolt) almost triples the time required to back up/copy files. I move files from system drive to backup drive & back VERY often due to the nature of my job... speeding up this process would greatly improve my efficiency in the matter. Why would Henge create a dock with all the jacks on it to allow someone to plug into a cD that won't frickin work with said cD? Every other dock I've found makes the user stick the MBP on a slanted, goofy-looking stand and have the lid open or something dumb like that... what I have is the setup I need... just need the USB stuff to work while lid is closed and everything from powercon & cD to USB3 hubs will work without making the cD freak out.
    Any ideas out there?

    Have now taken the 27" display into the repair shop and after 24 hrs got the phone call - "appears to be nothing wrong with it, will check again on Tuesday and let you know".
    I can't seem to find anything on the net describing a similar problem. Everything is working fine right now with the Mac Pro connected to the older 20 inch Cinema Display. In fact, everything seems to be working about a second faster.
    I was told by the local retailer that Apple no longer makes the 27 inch LED Cinema Display product and the new display, the "Thunderbolt" will not work with my 13 month old Mac Pro.
    ***??? In 20 years of owning Mac equipment, this is my first major "uh-oh".

  • Issue at start (MBP Retina late 2013)

    Hi everyone, I have some little issues with my MBP: after the start it takes about 18 seconds to show the files in the folder. No coloured wheel, I just have to wait. Is this normal? Sorry for my bad english and thanks!
    Luca

    Luca,
    If you're talking about when you first turn the machine on, it has to load up the operating system. 18 seconds is actually pretty fast. Sounds like your Mac is fine.

Maybe you are looking for