MBP Shuts off Randomly when not plugged in
So, I've had a 2007 MBP and been very happy until just now.
My computer has started randomly shutting off. Not shutting down, but like "click" off when its not plugged in. This happens at different times, sometimes 5 minutes after its unplugged, sometimes 15, but it will.
Any ideas? Anything I can do? I don't really want to buy a new one because this one works just fine other than that.
Thanks
Seriously, look on the first page of this forum and you'll see other threads already started on the subject. No-one has a solution as yet, other than replacing the battery, even though it seems to be a software update (Snow Leopard or otherwise) that's the culprit.
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When I got my MBP, I was having the same problem. Since it was brand new, I took it into the Apple Store. They looked at it and told me there was fault with the logic board. It would have to be replaced. Two days later I got it back and it has worked great ever since.
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When I got my MBP, I was having the same problem. Since it was brand new, I took it into the Apple Store. They looked at it and told me there was fault with the logic board. It would have to be replaced. Two days later I got it back and it has worked great ever since.
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Interval Since Last Panic Report: 12444049 sec
Panics Since Last Report: 6
Anonymous UUID: 940E004E-E7B6-499D-A302-08CE583FBA76
Thu Dec 5 10:53:49 2013
panic(cpu 2 caller 0xffffff7f80948007): NVRM[0/1:0:0]: Read Error 0x00137310: CFG 0x0fd510de 0x00100000 0x00000000, BAR0 0xc0000000 0xffffff8107278000 0x0e7150a2, D3, P0/4
Backtrace (CPU 2), Frame : Return Address
0xffffff810bf23290 : 0xffffff8000220792
0xffffff810bf23310 : 0xffffff7f80948007
0xffffff810bf233a0 : 0xffffff7f80a40b83
0xffffff810bf23400 : 0xffffff7f80f5a0a5
0xffffff810bf23430 : 0xffffff7f809b19bc
0xffffff810bf23660 : 0xffffff7f8105d644
0xffffff810bf236d0 : 0xffffff7f8105d851
0xffffff810bf236f0 : 0xffffff7f80949a0d
0xffffff810bf23780 : 0xffffff7f8094d69a
0xffffff810bf23970 : 0xffffff7f8094e566
0xffffff810bf23a50 : 0xffffff7f80b3ff2f
0xffffff810bf23af0 : 0xffffff7f80b34ddc
0xffffff810bf23c70 : 0xffffff7f808e54d7
0xffffff810bf23ce0 : 0xffffff7f808d2c43
0xffffff810bf23d50 : 0xffffff7f808d33e4
0xffffff810bf23dc0 : 0xffffff7f808d3d9f
0xffffff810bf23e20 : 0xffffff7f808a54c5
0xffffff810bf23e60 : 0xffffff7f808a5628
0xffffff810bf23e90 : 0xffffff7f808a8fd7
0xffffff810bf23ef0 : 0xffffff800063d4d6
0xffffff810bf23f30 : 0xffffff800063c250
0xffffff810bf23f70 : 0xffffff800063c0f4
0xffffff810bf23fb0 : 0xffffff8000820057
Kernel Extensions in backtrace:
com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80896000->0xffffff7f808cefff
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8086b000
com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f808cf000->0xffffff7f808e0fff
dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80896000
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8086b000
com.apple.NVDAResman(7.3.2)[97284661-2629-379E-B86B-D388618E8C30]@0xffffff7f808 e1000->0xffffff7f80bdcfff
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8086b000
dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f808cf000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80896000
com.apple.nvidia.nvGK100hal(7.3.2)[B18EA0A5-A945-3851-BC7B-0877DAC6AD34]@0xffff ff7f80f00000->0xffffff7f81202fff
dependency: com.apple.NVDAResman(7.3.2)[97284661-2629-379E-B86B-D388618E8C30]@0xffffff7f808 e1000
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8086b000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
11G63
Kernel version:
Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
System uptime in nanoseconds: 22353900887230
last loaded kext at 8808802333669: com.apple.iokit.SCSITaskUserClient 3.2.1 (addr 0xffffff7f807be000, size 36864)
last unloaded kext at 21889222200284: com.apple.driver.AppleUSBCDC 4.1.22 (addr 0xffffff7f80795000, size 12288)
loaded kexts:
com.apple.filesystems.smbfs 1.7.2
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.filesystems.ntfs 3.10.1
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.ApplePlatformEnabler 2.0.5d3
com.apple.driver.AGPM 100.12.75
com.apple.driver.X86PlatformShim 5.0.0d8
com.apple.driver.AppleHDA 2.2.5a5
com.apple.driver.AppleMikeyDriver 2.2.5a5
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleSMCPDRC 5.0.0d8
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.8f17
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.GeForce 7.3.2
com.apple.driver.AudioIPCDriver 1.2.3
com.apple.driver.ApplePolicyControl 3.1.33
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleMuxControl 3.1.33
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.AppleIntelHD4000Graphics 7.3.2
com.apple.driver.AppleIntelFramebufferCapri 7.3.2
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17
com.apple.driver.AppleUSBTCButtons 227.6
com.apple.driver.AppleUSBTCKeyboard 227.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.1.0
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AirPort.Brcm4331 561.7.22
com.apple.driver.AppleSDXC 1.2.2
com.apple.driver.AppleUSBHub 5.1.0
com.apple.driver.AppleAHCIPort 2.3.1
com.apple.driver.AppleUSBEHCI 5.1.0
com.apple.driver.AppleUSBXHCI 1.1.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.5
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com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
com.apple.nke.applicationfirewall 3.2.30
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com.apple.security.TMSafetyNet 8
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com.apple.kext.triggers 1.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
com.apple.driver.DspFuncLib 2.2.5a5
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.driver.AppleHDAController 2.2.5a5
com.apple.iokit.IOHDAFamily 2.2.5a5
com.apple.iokit.IOAudioFamily 1.8.6fc18
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleGraphicsControl 3.1.33
com.apple.driver.X86PlatformPlugin 5.1.1d6
com.apple.driver.AppleSMC 3.1.3d10
com.apple.driver.IOPlatformPluginFamily 5.1.1d6
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.nvidia.nvGK100hal 7.3.2
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.NVDAResman 7.3.2
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17
com.apple.iokit.IOBluetoothFamily 4.0.8f17
com.apple.driver.AppleThunderboltDPInAdapter 1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.driver.AppleUSBMultitouch 230.5
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleUSBMergeNub 5.1.0
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.0.3
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IOUSBFamily 5.1.0
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.11
com.apple.kext.AppleMatch 1.0.0d1
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com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
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com.apple.iokit.IOACPIFamily 1.4
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Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.198.19.22)
Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM256E, 251 GB
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0262, 0x1d182000 / 5
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 6
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52f, 0x14200000 / 1Thanks a lot for your reply. I did run the Apple Hardware Test and after running both normal and extended tests no trouble was found. I managed to download the widget called iStat Pro, I realized that my CPU was idling at 50%, and the CPU temperature was 80 degrees Celsius. This caused my fans to run consistently at 6000RPM. I discovered that the random shut down while running on the battery was caused by too much current being drained by the system. So as you suggested, it was indeed happening for safety reasons.
By looking at the Activity Monitor and selecting all processes I saw that a process called printjobmgr was utilizing 100% of the CPU. I found this strange as I had performed several restarts and would have expected this process to terminate on its own. As soon as I used Force Quit, everything returned to normal. Strangely, every time I print something, the printjobmgr starts up and utilizes 100% of the CPU. This lasts until the printing is finished. I still was unable to find a permanent solution to this. -
My 2010 MacBook Pro has recently started to shut itself off without warning, usually while I do graphics-intensive tasks (image editing or viewing in Acorn or iPhoto). The screen goes black all of a sudden; the keyboard backlight stays on and if iTunes is playing, a half-second piece of the audio plays over and over again. The only way to get any response from the computer seems to be to press and hold the power button to shut it down completely. This occurs when the computer is plugged in and when it’s running off of the battery; I’ve shut off all of the background tasks (e.g. Flux, Dropbox, Arq) I can think of, with no change. Any idea what might be causing this, and how I can fix it?
This seems to have been a hardware problem. I took my computer to an authorized repair shop and they found a problem with the graphics card. After they replaced my logic board I no longer have this problem.
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Please Help! MBP shutting off when plugged in, now not recognizing MagSafe Adapter
I started seeing this problem a few weeks ago, my MacBook Pro just shut off spontaneously while watching a video full-screen. I turned it back on and the problem went away for a while. But now, the shut-downs happen more frequently. It doesn't matter if the MBP is running off of the battery or if its running off of the AC cord, it will just shut off. No warning. No standard shut-down process, everything just stops and a balck screen shows up. After it shuts off, it takes a few seconds to get it to restart, and when it does, the computer's date and time will be reset to some date in 2000. Very strange, I've had this computer for a year and I know people with the same model that have had no such problems. The battery is at 168 cylces (I use this for school, so it was being used everyday throughout the last two semesters), and the Condition is listed as Normal in the System profiler, so I doubt the problem is with the battery, but I could be wrong. I've seen posts about the RAM/PRAM causing the date/time resets. Nevertheless, the MBP has been running normally on the battery, battery life is still the same length of time as it was when I first got the computer, and runs smoothly. Up until last night, the AC MagSafe Adapter was still working, so I only used that as the power source. Everything was fine, but the MBP shut off once or twice while it was plugged in within the last month or so, but the AC would still have a green light, indicating the computer was still recognizing the power source. Now, I can't get the MagSafe to be rocognized at all. The computer is running on battery only, and I've tried resetting the SMC, but I'm unsure if it worked since the MagSafe is still unrecognized. When its plugged in, the System Profiler says it is not connected and not charging.
I'm running on Mac OS X 10.6.8, a 2.4 GHz Intel Core 2 Duo, with a 4GB memory (of which less that half is used). Computer usage is low, so its not like I'm running several programs at once, at most, its two or three at a time, for short periods. My MBP is a 13" aluminum body, doesn't seem to be overheating, has worked fine after long periods of being on and getting hot, I always let it cool down after I feel it getting too warm.
Please help if you can! Thank you!Battery Information:
Model Information:
Manufacturer: DP
Device name: bq20z451
Pack Lot Code: 0000
PCB Lot Code: 0000
Firmware Version: 0201
Hardware Revision: 0002
Cell Revision: 0164
Charge Information:
Charge remaining (mAh): 2037
Fully charged: No
Charging: No
Full charge capacity (mAh): 5078
Health Information:
Cycle count: 168
Condition: Normal
Battery Installed: Yes
Amperage (mA): -917
Voltage (mV): 11235
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 5
Wake On AC Change: No
Wake On Clamshell Open: Yes
Wake On LAN: Yes
Display Sleep Uses Dim: Yes
Battery Power:
System Sleep Timer (Minutes): 5
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 1
Wake On AC Change: No
Wake On Clamshell Open: Yes
Current Power Source: Yes
Display Sleep Uses Dim: Yes
Reduce Brightness: Yes
Hardware Configuration:
UPS Installed: No
AC Charger Information:
Connected: No
Charging: No
thanks for the quick reply~ -
My phone randomly shut off. When I turned it back on it said it needed to restore, to plug it into itunes. When I did, and tried to restore it, it failed with a code 21. I have followed all the instructions, it still isn't working. I've uninstalled and reinstalled all that the steps told me to, I've updated everything in my computer. I don't know what else to do. My phone will just show the apple sign and the itunes plug in sign.
Hey Carolefromthelou,
The following link will provide steps on how to best remove all traces of iTunes from your PC and then reinstall it:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Welcome to Apple Support Communities!
Best,
Delgadoh -
my ipad randomly shut off and when i go to turn it on it shows a cord connecting to the itunes symbol, my ipad is not disabled by the way. has anyone else had this problem? if so does anyone know how to fix it?
Glitchs like that sometimes happen
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If sit still reocurrs a lot, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
my iphone 4 has been shutting off randomly for about a week saying its dead when its not now it wont turn back on at all just giving me the charging picture
Plug the device into a working charger.
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My ibook G4 shuts off randomly without warning when it's plugged in.
I have a ibook G4 (late 2004) running leopard. I recently (a month or so) installed a new HD, since original finally failed. I have been running my ibook on power only for 3 years, since my battery stopped charging.
In the last few days my computer has started shutting off completely without a pattern or warning. I hear a single click as it shuts off.
This began when I was using hulu and wanted to plug the video adapter in as a larger display on my TV. In order to do this, I closed the ibook (putting it to sleep) while on hulu. Plugged in the video adapter and opened the ibook. It seemed that my computer had shut off suddenly when I opened to awaken it. I held down the power button to hard reset it, not knowing if the comp. was off or not. A low-long beep came from within the computer and the sleep button blinked very quickly about 8 times or so(too fast to count).
Ever since then I can't trust it to stay on for any amount of time. Sometimes it will shut off as it is booting. Other times it may run for several hours then suddenly shut off.
I am wondering if some other part of this ibook is dying or if I created an issue with the video adapter? Any help would be greatly appreciated.
Thanks in advance,
JasonHI,
Try Resetting the PMU
Might want to run the Apple Hardware Test also.
Carolyn -
my ipad mini shut off and when I try to start it again it shows the battery needs charging. I have plugged it in and it will not charge. I have tired synching it and nothing happens. It seems to be frozen. any suggestions. FYI it is not a year old yet.
See "Hang at exit":
* http://kb.mozillazine.org/Firefox_hangs
* [[Firefox hangs]] -
MBP shuts off when hot [only when battery plugged in even if its on ac pow]
So when my early 2006 MBP heats up, it shuts off. This only happens with this specific aftermarket battery that I bought. Even when I have ac power with that battery installed, it will shut off. When the battery is out and it is running on ac power it will never shut of, even when heated beyond what my oven can do.
I understand it is the aftermarket battery that is causing this. But is there a solution to this? I did everything from PRAM reset to calibrating the battery. But it did not help. I can't afford an official battery on a student budget so that is a no go for me.I understand your cost concerns but the symptoms you've mentioned should not be ignored or masked by doing something that covers them up instead of eliminating them. I would contact the battery seller/maker and seek relief that way. Continuing use under those conditions can lead to damage, and I don;t believe there is anything you can do to mitigate the issue as long as you are sure the battery is the root cause.
Before contacting anyone, you need to get a utility that reads temps. A lot of Mac notebooks can be "to hot" to the touch but not dangerously hot to the components. Best not to guesstimate temps. Try this Dashboard widget:
http://www.apple.com/downloads/dashboard/status/istatpro.html
Also understand that, when you run a MacBook Pro with the battery removed, the processor speed clocks back quite a bit. This article:
http://support.apple.com/kb/HT2332?viewlocale=en_US
explains why but does not say how much. Knowledgeable posters hear have suggested it's significant--clocking back to either 1/2 rated speed or to 1gHz. That will reduce temps anyway.
You may want to post your "Battery Information" section from System Profiler (in your Utilities folder) so we can look at battery condition. That may provide you with some extra ammo for confronting the battery makers should that path prove appropriate. Omit any serial numbers when posting battery info.
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