MBP shutting off by itself = epic time on hold!

After months of my MBP shutting down randomly a half-dozen times a day, I called Apple Care today; when I explained that it was STILL shutting down after having the hard drive, heat sink, and motherboard replaced, the rep said "We'll replace your laptop. Let me bump you up to Level 2".
That was FOUR AND A HALF HOURS AGO, including me being rerouted to a dude named Bob in the Testing Lab who said "Uh, you're not supposed to call us back here. We're in the back room."
I'm still on hold, going on five hours on the phone. Is this a new record? Should I give up?

I have exactly the same issue with iPhone 4. If the phone goes into sleep mode it then switches itself off and is always difficult to restart. If you google this issue then you will find it is a common one that Apple refuses to acknowledge. It is not practical for me to visit a store - Apple should be obliged to send replacement phones rather than the onus being on me to go to them!

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MBP shut off by itself, cannot connect after re-start

Hi All,
I'm writing because I know some wonderful person out there, will help this badgered father get his daughter back on line. Earlier this afternoon, my daughters MBP13 shut off all by itself (battery was fully charged). She was not able to get it restarted for 20 minutes. Finally upon re-start, all of the normal settings were missing. Such as the date and the time. It was re-set to 2008. Since then, she has not been able to get on to our home wireless network. The others (1 iMac and 1 MBP) are all fine. I did not have an appointment, but I went to the local Genius Bar. They were too busy to help me, but allowed me to start the MBP and checked it quickly on the stores' network. It found the network and signed on fine, so I know it's not a hardware related issue. I've gone through all of the diagnostics and help screens and cannot get it back on line. I've also re-started my Verizon FIOS router three times, but all without any luck. Can anyone help me get this back on line and peace back into my home?
cheers,
Jack

Try this: Shut down your computer, take out the battery and power cord and pres the power button for about 10 seconds. After that, reseat the battery (and power cord if necessary) and turn on the computer whilst holding down Command-Option-P-R. Wait until you hear the startup chime AT LEAST once after the initial chime. What you just did is a reset of SMC and pram.
After that calibrate the battery by fully charging it, use the computer on power supply for at least 2 hours. Then unplug it and use it off battery power until it completely runs down. Let it stand for at least 5 hours and plug it back in.
Hope this helps

MBP shuts off by itself when battery is low

Just recently my MBP has started to shut itself off within 10 seconds of displaying the low battery warning. It's as if someone took the battery out of the computer. I can start up the computer fine after I plug it in, and once charged the battery will power the laptop just fine until it gets low again. The problem repeats itself when the battery gets low again. I've been on 10.5.3 less than a few days, and before I made the update I never had this problem. Any ideas as to what's causing this?

Try this: Shut down your computer, take out the battery and power cord and pres the power button for about 10 seconds. After that, reseat the battery (and power cord if necessary) and turn on the computer whilst holding down Command-Option-P-R. Wait until you hear the startup chime AT LEAST once after the initial chime. What you just did is a reset of SMC and pram.
After that calibrate the battery by fully charging it, use the computer on power supply for at least 2 hours. Then unplug it and use it off battery power until it completely runs down. Let it stand for at least 5 hours and plug it back in.
Hope this helps

I've had trouble with my Macbook since the first month I bought it. I've replaced the hard drive 3 to 4 times. Now some programs won't work or shut off by itself. Is it possible to ask for a complete exchange of products?

I've had trouble with my Macbook since the first month I bought it. I've replaced the hard drive 3 to 4 times. Now some programs won't work or shut off by itself. Is it possible to ask for a complete exchange of products?

This may help you: http://store.apple.com/us/help/returns_refund
It would appear that you can ask for an exchange but it doesn't specify any time frame... Hopefully someone more knowledgeable can add to this.
By the way, if you've replaced the drive so many times, perhaps there's something else going on elsewhere.

It shuts off by itself on averae 5 times/day

Recently my phone is shutting off by itself and when i restarted it, is either shutting off again or indicating low battery (when it was about 70%)and need to charge it right away for it to turn on.
Anyone has the same problem?

You're not alone, it started happening on my 3GS and consistently turns off at 30% and cannot turn it back on via hard reset, only comes back when tethered to outlet or battery case then it's "fine".
Several others on here experiencing the same thing.
Have DFU restored as new, etc, etc.
I'm out of warranty so hoping for a fix. If you are under warranty have it replaced and see if it happens on the replacement too. Apple needs to hear about each and every case like this so they'll look into it.

MBP shutting down by itself

Help!
I don't know why my MBP shuts down by itself,
the first time it happened was when i was burning something from idvd
then it happened again when I was just typing something, then again when I was just surfing. Then when i tried to turn it on, it went off again..then finally it is working now.
Is it possible this is happening because of the replacement batteries? i bought my MBP last february when it went out, so it is part of the battery recall. right now im using the replacement. what should i do?
Macbook Pro Mac OS X (10.4.7)

It's not the battery. Many of the Mac Books have a far more serious problem with their internal hardware.
The first thing i suggest is repair your permissions.
Secondly, make sure you have updated firmware.
Thirdly, try reseating your ram.
Last, alert Applecare. Tell them your problem, and the steps you have taken.
It is likely that you will need to:
a.) have your logic board replaced (it will take about a week, including shipping)
or b.) need a replacement.
I just went through all of this. If you want me to walk you through anything, just let me know.

My IPhone shut off by itself and I can't turn it back on. My lock screen button is broken and I tried plugging it into the wall but nothing happened. Can you guys please help me.

My IPhone shut off by itself and I can't turn it back on. My lock screen button is broken and I tried plugging it into the wall but nothing happened. Can you guys please help me.

IIf the battery was completely drained it might take some time before the phone will respond. Wait at least 30 minutes with the phone connected to the charger. Then reset your device. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. If the phone starts up let it continue to charge until it's 100%.
if the broken button will not let you do the reset Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.

Please Help! MBP shutting off when plugged in, now not recognizing MagSafe Adapter

I started seeing this problem a few weeks ago, my MacBook Pro just shut off spontaneously while watching a video full-screen. I turned it back on and the problem went away for a while. But now, the shut-downs happen more frequently. It doesn't matter if the MBP is running off of the battery or if its running off of the AC cord, it will just shut off. No warning. No standard shut-down process, everything just stops and a balck screen shows up. After it shuts off, it takes a few seconds to get it to restart, and when it does, the computer's date and time will be reset to some date in 2000. Very strange, I've had this computer for a year and I know people with the same model that have had no such problems. The battery is at 168 cylces (I use this for school, so it was being used everyday throughout the last two semesters), and the Condition is listed as Normal in the System profiler, so I doubt the problem is with the battery, but I could be wrong. I've seen posts about the RAM/PRAM causing the date/time resets. Nevertheless, the MBP has been running normally on the battery, battery life is still the same length of time as it was when I first got the computer, and runs smoothly. Up until last night, the AC MagSafe Adapter was still working, so I only used that as the power source. Everything was fine, but the MBP shut off once or twice while it was plugged in within the last month or so, but the AC would still have a green light, indicating the computer was still recognizing the power source. Now, I can't get the MagSafe to be rocognized at all. The computer is running on battery only, and I've tried resetting the SMC, but I'm unsure if it worked since the MagSafe is still unrecognized. When its plugged in, the System Profiler says it is not connected and not charging.
I'm running on Mac OS X 10.6.8, a 2.4 GHz Intel Core 2 Duo, with a 4GB memory (of which less that half is used). Computer usage is low, so its not like I'm running several programs at once, at most, its two or three at a time, for short periods. My MBP is a 13" aluminum body, doesn't seem to be overheating, has worked fine after long periods of being on and getting hot, I always let it cool down after I feel it getting too warm.
Please help if you can! Thank you!

Battery Information:
Model Information:
Manufacturer:          DP
Device name:          bq20z451
Pack Lot Code:          0000
PCB Lot Code:          0000
Firmware Version:          0201
Hardware Revision:          0002
Cell Revision:          0164
Charge Information:
Charge remaining (mAh):          2037
Fully charged:          No
Charging:          No
Full charge capacity (mAh):          5078
Health Information:
Cycle count:          168
Condition:          Normal
Battery Installed:          Yes
Amperage (mA):          -917
Voltage (mV):          11235
System Power Settings:
AC Power:
System Sleep Timer (Minutes):          10
Disk Sleep Timer (Minutes):          10
Display Sleep Timer (Minutes):          5
Wake On AC Change:          No
Wake On Clamshell Open:          Yes
Wake On LAN:          Yes
Display Sleep Uses Dim:          Yes
Battery Power:
System Sleep Timer (Minutes):          5
Disk Sleep Timer (Minutes):          10
Display Sleep Timer (Minutes):          1
Wake On AC Change:          No
Wake On Clamshell Open:          Yes
Current Power Source:          Yes
Display Sleep Uses Dim:          Yes
Reduce Brightness:          Yes
Hardware Configuration:
UPS Installed:          No
AC Charger Information:
Connected:          No
Charging:          No
thanks for the quick reply~

Imac shuts off by itself

It just started about three hours ago, but my iMac keeps unexpededly shutting off by itself. It's not exactly hot, but I do play an online game but it has never done this before. Its shut off 3 times now, and the longer I keep it off the longer it stays on, but its still cutting off. Any help here?

Reset the SMC, which can fix sudden shut downs:
Shut down the computer.
Unplug the computer's power cord.
Wait fifteen seconds.
Attach the computer's power cord.
Wait five seconds, then press the power button to turn on the computer.

My iPod keeps shutting off by itself?

My iPod keeps shutting off by itself?

Have you tried the standard fixes:
- Reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup
- Restore to factory defaults/new iPod
If you still have the problem then it appears that you have a hardware problem, maybe a battery problem. An appointment at the Genius Bar of an Apple store is in order.

Why does the iPhone 4S shut off by itself?

I didn't notice it at first but when I go to use my iPhone 4S it was off, without me shutting it off or anything. This is the first time it's happened to me and I'd like to know why it shuts off by itself.

Restore it in iTunes.

Hello everyone. I bought my iPad 2 in Novermber, 2011. Recently it started shutting off by itself for no reason. It gets annoying because it happens while I'm using it and it starts happening more often. Does anyone know what to do about it?

Has anyone experienced problems with iPad 2 shutting off by itself? I have mine only since November 2011 and it keeps happening, recently more often. It also takes longer time to turn back on. It's annoying because it happens of course while in use. Help! Please.
D.

Thanks, but it doesn't make a difference. I've tried. It just turns off in the middle of my reading or searching the web. On the beginning, it happened only once or twice but recently it happens at least once a week. I don't know if it's a warranty issue or if maybe there is simple solution to my problem...

MBP Shuts Off

My MBP shuts off (not down) abruptly when doing processor intensive tasks. It has happened when iPhoto was rebuilding the thumbnail cache, when I try to run some dvd folders through mediafork, and only once when importing a CD in iTunes. Ripping dvd's is fine, as well as normal activity in iTunes, Mail and Firefox.
I thought it may be heat related so I left it off overnight and tried to convert a dvd in mediafork immediately after logging in but it still shut off. It was still cold so I'm not so sure it's overheating.
I had the logic board replaced two months ago for the whine issue and that's when it started happening.
Already tried fixing permissions, resetting that thing where you have to remove the battery (sorry, it's late), removing the extra 1 gig memory chip, recalibrating battery, etc.
Any suggestions?
PowerMac G5 Dual 1.8, MacBook Pro 15" 2.16 Mac OS X (10.4.9)

Note the exact time it shuts down and check your system logs in your Console application for clues. Also, run your hardware tester. It sounds hardware related though and you will need to get it looked at again.
-Bmer
Mac Owners Support Group
Join Us @ MacOSG.com
iTunes: MacOSG Podcast
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Has any one figured out how to fix an issue I'm having. My iPhone 5 randomly shuts off by itself. Then it won't turn on when i try to hook it up to iTunes it says its in recovery mode. so then i hit restore and its been stuck on waiting for iPhone.

This happened after I did a software update on my phone about a month and a half ago. My phone will randomly shut off by itself and wont come back on. I had spoke with an apple repair person over the phone who told me to hold in the home button and then plug it into my computer. When the iphone said that there was an error and gave him a code he suggested that I send it in. So I did and about a week and a half later I get it back and its on. Yet the problem still occurs. It shut off twice in the same day and for several hours would not come on. When it did I called apple again and they ran a diagnostic on my phone and said it was a software issue. So then why was it not fixed? They told me they could not duplicate the problem. And now it happens about once or twice a week now. And its happening right now. I have it plugged into my computer and the apple logo with a bar below it has been on for about 20 min now. And itunes is still saying "waiting for iphone."

Hello Elliiee,
The steps detailed below can help stabilize your iPhone.
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If the display turns on, go to step 4.
If the display remains black, go to next step.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
My issue is still not resolved. What do I do next?
Contact Apple Support.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Cheers,
Allen

My iphone shuts off by itself, and refuses to charge to any source.

I bought an ulnocked iPhone 4 a week ago in Hawaii. I'm from Argentina, so I got back and asked for a microsim card in my local carrier (Claro), which took about 4 days (they're annoying). When I finally activated my iPhone, I tried to charge it in an iMac, and all I got was the plug icon. iTunes DID recognize the device, but it was not charging. I plugged it to a wall source. The same thing happened. Then, I made a Restore via iTunes. No luck. I tried upgrading the IOS to 5.1. No luck again. The battery percentage stayed always the same. Afterwards, it started to shut off by itself. Connected to a source or not. Everytime the phone was ON again, the battery percentage became updated, which suggested me that there was occurring some charging...
The next day, I took my iPhone to a Reseller here (called iPoint -there are no Apple Stores in Argentina-) and told my problem, but, when I connected the phone there, the bolt icon finally appeared. I thought the problem was solved, but when I came back home, i realised that even the icon was there, the battery percentage didn't change either. Then it commenced to turn itself off again and again. This happens more quickly if I have the iPhone connected to a power source, but it happens anyway if it's not...
I'm feeling like I can't rely on Apple anymore as a safe choice. It use to be a warranty of perfection...
I'm a bit desperate, hope someone can help me...
Thanks!

Hello,
Get Temperature Monitor to see if it's heat related...
http://www.macupdate.com/info.php/id/12381/temperature-monitor
iStat Menus...
http://bjango.com/mac/istatmenus/
And/or iStat Pro...
http://www.islayer.com/apps/istatpro/
If you have any temps in the 70°C/160°F range, that's likely it.

MBP shutting off by itself = epic time on hold!

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