MBP stuck on black screen, does anyone have any suggestions?
I have a MBP (MD311LL). it was functioning perfectly fine, when one day I went to use it and I get a black screen when it should be starting up. I can see the back light it on (the apple on the lid it lit) and the fans run for a few seconds, but nothing else is happening. I've tried different key combinations for the various resets, but nothing. I wanted to determine whether it was my screen or something more severe so I've tried logging in when the lock screen should be appearing and even put a movie in the disc drive. It just ate my movie...
Try this:
1. Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own"
2.Reset PRAM. http://support.apple.com/kb/PH4405
If this doesn't help contact Apple.
Best.
Similar Messages
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I have purchased the VGA Connectors for both a iMac and Macbook Pro so that i can connect my promethean board projector to the computer and I can not get the image on the screen. Does anyone have any suggestions?
Irelandbound wrote:
thank you, I have the adaptors so glad that would work. I just heard adaptors burn out often. So Just thought for my main iMac computer, a plug would be best. I will get one once I move.
Any other suggestions or things I should know about apple products in Ireland. I know there are no Apple stores there.
An adaptor doesn't burn out. It merely serves as a means to connect the power prongs on your device to the power supply.
I believe you are thinking of a transformer, which you do not need. A transformer converts one voltage to another.
You don't need to do that as the power supply of modern electronics can take almost any worldwide voltage.
Look at the label on the device. It should indicate the input power acceptable of 100-240 VAC, 50-60 Hz.
Additionally, I found the adapters cheaper in the UK than I found them in the US. They were available in most supermarket chains. I wasn't in Ireland, so I can't say one way or the other.
If you have something that doesn't have that input power spec, it would require a transformer.
On other items like electric clocks or things with motors, you can connect them up to a transformer and the voltage will be correct, but the frequency may not. For clocks, that will cause them to not keep time well. For motors, they will burn out. -
My video app that is preloaded on the IPAD will not open. all I can see is a blank screen. Does anyone have any suggestions on how I can fix it?
The "The connection was reset" error message can be caused by a bug fix for the BEAST (Browser Exploit Against SSL/TLS) attack that the server doesn't handle.
*[[/questions/918127]]
*[[/questions/918028]] -
I can't open any attachments on gmail, does anyone have any suggestions as to how to fix?
I can't seem to open up any attachments in gmail. Does anyone have any suggestions as to how to fix? Thank you
Hello Jim,
Thank you for providing the details of the issue you are experiencing with opening attachments in Mail on your iPad.
I recommend following these steps for an issue like this (you can skip 4 because it does not relate to the issue you are experiencing and any other steps you may have taken):
If a single application is not responding or stops responding when it opens, you can force it to close.
If the device is unresponsive or if certain controls aren't working as expected, restart your device.
If the device remains unresponsive or does not turn on (or power on),reset your device.
If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
Let charge for at least twenty minutes, then see if it starts normally.
If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
If the screen displays a red battery icon, continue charging the device until the battery is fully charged.
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
If the above steps do not resolve the issue, contact Apple.
You can find the full article here:
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
If you get to step 5, I recommend backing up your iPad before performing the restore:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/HT1766
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I have an early 2008 Mac Pro, 8 gb ram with a Dell 27” display and a 42” LG TV. I am thinking about upgrading the stock ATI Radeon 2600 graphics card for better resolution, preferring 2 dvi outputs or 1 dvi and 1 vga vs 1 dvi and a mini. I don't do a lot of Final Cut Pro, gaming, etc. I am interested in best value for the graphics card.
Does anyone have any suggestions on the best graphics card for these larger displays for the best value?
Thanks,
KevinI recommend you install nothing older than the Apple-firware 5770, about US$250.
RE: Mac Pro Replacement Graphics cards
1) Apple brand cards,
2) "sold in the Apple store" cards, and
3) "Mac Edition" cards ...
... show all the screens, including Boot up screens, Safe Mode, Installer, Recovery, debug screens, and Alt/Option boot screens. At this writing, these choices include:
1) Apple brand cards:
• Apple-firmware 5770, about US$250** works near full speed in every model Mac Pro, Drivers in 10.6.5
• Apple-firmware 5870, about US$450
2) "sold in the Apple store" cards
• NVIDIA Quadro 4000, about US$1200
• NVIDIA Quadro 5000, about US$2500
3) "Mac Edition" cards -- REQUIRE 10.8.3 or later:
• SAPPHIRE HD 7950 3GB GDDR5 MAC Edition, about US$480** Vendor recommends Mac Pro 4,1
• EVGA GTX 680 Mac Edition, about US$600
The cards above require no more than the provided two 6-pin aux power connectors provided in the Mac Pro through 2012 model. Aux cables may not be provided for third-party cards, but are readily available.
If you are Meet ALL of these:
• running 10.8.3 or later AND
• don't care about "no boot screens" etc AND
• can re-wire or otherwise "work out" the power cabling, THEN:
You can use many more cards, even most "PC-only cards" -
I am trying to connect my Macbook pro 2010 to my Samsung HDTV using a mini display port to hdtv cable. Trying to play a slide show in IPhoto but I only get sound with no picture. Does anyone have any suggestions?
I keep saying this over and over, in the hope that people who do a search will find it. Apple cannot possibly test for or be reponsible for the bazillion combinations of adapter, cables, and TV's out there. The only monitors that are 100% guaranteed to work with the MacBook Pro are the Cinema Displays and Thunderbolt Displays, because, they're made by Apple. They're expensive, but they work perfectly.
My guess is that you bought a cheap MDP to HDMI cable, or have a defective one. From my reading of these boards over the past few months, cheap cables have a high failure rate. And the regular priced ones have only a slightly less of one. Try a new one. Make sure you do not damage the Thunderbolt port. -
I have a mac book pro. Yesterday the mail app failed to open. I have tried to open it from the dock and the application folder but nothing happens. Does anyone have any suggestions to get it to work?
You don't need iDVD unless you are going to make DVDs. If you are just trying to share files, iDVD won't help you at all.
What you want to do is in iMovie, choose File/Share/File, and export that way. It creates an .mp4 file that should be readable on Macs or Windows.
You could also File/Share/YouTube if you don't mind posting them to YouTube, because of course YouTube videos are watchable by any Mac or Windows computer made in the last 10 years. -
I'm getting a lot of pop up ads. mostly while using Facebook. I'm running Safari on a Macbook Pro running Yosemite. Does anyone have any suggestions for an Ad blocker. I don't see anything in the App store.
I can't swear to it but I don't recall this being a problem pre-Yosemite. I could be wrong. I haven't been real active on Facebook until recently. I see some third party apps out there but am alway wary of non approved software.
Thanks
RonYou may have installed the "VSearch" trojan. Remove it as follows.
Malware is always changing to get around the defenses against it. These instructions are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data before proceeding.
Step 1
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including any that have the word "Spigot," "Trovi," or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Reset the home page and default search engine in all the browsers, if it was changed.
Step 2
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.vsearch.agent.plist
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "com.vsearch.agent.plist" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/VSearch
/System/Library/Frameworks/VSearch.framework
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin
Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
The problem may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the Internet criminal behind VSearch has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return. -
tried installing Icloud calendar on windows 8.1 and get the message "Calendar has stopped responding". does anyone have any suggestions?
Hey there Alex,
Welcome to Apple Support Communities.
It sounds like you’re running into an issue installing iCloud Control Panel on your PC, you’re seeing an alert message related to an iCloud server not responding. Take a look at the article linked below and try running through the troubleshooting steps it provides.
iCloud: iCloud Control Panel setup cannot be started - Apple Support
So long,
-Jason -
Hi,
I have a new laptop and I am trying to download CS3. The site on adobe gives an error message and the one I tried from this forum downloaded CS3 extended, so my serial number does not work. Does anyone have any suggestions. Regards VickiThe trial is always extended. The serial number you enter determines whether it runs as standard or extended.
I'm getting through fine with that link, so it must be a browser issue or some such thing. Try another browser. -
Hi there. I just bought a new iMac. Used to have a pc. Plugged my nano into iMac and it transferred my purchases fine. Bought a new album on i tunes and it will not download to my nano. Does anyone have any suggestions? Much appreciated. Thanks.
You may not have the iPod's Music tab set up in iTunes, which is how you tell iTunes how to automatically sync your iPod.
Select the iPod in iTunes. There is a row of "tabs" (starting with Summary). Click on Music there.
To use automatic syncing, the checkbox for Sync Music is checked. Below that, you can choose to sync Entire music library, if it fits. Otherwise, you can choose to sync Select playlists, artists, albums, and genres.
With the latter choice, you can create a selection of songs to sync to the iPod by selecting (checkmarking) playlists, artists, albums, and/or genres on the Music tab. For example, you can make a playlist in iTunes with all the songs you want on the iPod. That new album needs to be on that playlist, if you want those songs synced to the iPod. On the Music tab, checkmark that playlist.
When you Apply the change, your selection of songs sync to the iPod (replacing its existing content). Going forward, any changes in the iTunes Music library that are related to your selection of songs on the Music tab sync automatically to the iPod when you connect it, or when you click Sync.
Therefore, if you create a playlist with songs you want on the iPod, and select it on the iPod's Music tab, you can simply update that playlist in iTunes (add and remove songs), and those changes sync to the iPod automatically at the next opportunity. -
Can't get keynote to AirPlay or iPad to mirror...does anyone have any suggestions?
Can't get keynote to AirPlay or iPad to mirror...does anyone have any suggestions?
IPhone/ipad/ipod has never supported this.
Bluetooth is supported for handsfree telephone, stereo speakers, some keyboards, some peer-to-peer apps from the app store and interent tethering ( if provided by the carrier).
Other than the above, it will not connect to computers or other phones. -
I am a guy and i am looking at buying an ipod touch 5, i do not know what color i should get, does anyone have any suggestions on what ipod touch colors are best for guys?
The Product Red model
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Hi - I have just bought my first IPAD [3 rd gen, no wifi] and one of the things I want it to do is to accept transfered word files
preferably as folders from my MAC - I just bought Keynote but it doesn't seem to work. My files are all doc and docx so I think
perhaps looking into it more I should have bought Pages instead,, but I don't want to spend more money on another app if
possible. Does anyone have any suggestions?You can download a complete iPad User Guide here: http://manuals.info.apple.com/en/ipad_user_guide.pdf
Also, Good Instructions http://www.tcgeeks.com/how-to-use-ipad-2/
Apple - iPad - Guided Tours
http://www.apple.com/ipad/videos/
Watch the videos see all the amazing iPad apps in action. Learn how to use FaceTime, Mail, Safari, Videos, Maps, iBooks, App Store, and more.
How to - Articles & User Guides & Tutorials
http://www.iphone-mac.com/index.php/Index/howto/id/4/type/select
iPad How-Tos http://ipod.about.com/lr/ipad_how-tos/903396/1/
You can download this guide to your iPad.
iPad User Guide for iOS 5
http://itunes.apple.com/us/book/ipad-user-guide-for-ios-5/id470308101?mt=11
Cheers, Tom -
iPhoto keeps crashing! - then needs to repair the library. This is happening each time I import photos or even try to go in to an even and delete photos etc. Does anyone have any suggestions? Please it is so frustrating - I used to love iPhoto - now I regret upgrading to Lion
As a Test:
Hold down the option (or alt) key and launch iPhoto. From the resulting menu select 'Create Library'
Import a few pics into this new, blank library. Is the Problem repeated there?
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