MBP stuck on grey screen
This morning my MBP, mod 6,2 (8GB, 500GB), started acting strange (would not minimize Word, Safari would crash and re-crash on restart...)
so I decided to reboot it. Never came back.
The system sits on the grey screen forever. In many attempts, once or twice it went to the login screen, and after I entered the password, got stuck on that screen removing the cursor.
So far I have:
- booted ML in recovery mode, checked and rechecked the HD (verify disk, check permissions....) - all ok
(recovery mode runs fine, I can browse the web, run disk utility....without any problem)
- reset PRAM and SMC (even if the problem does not appear related)
- booted the AHT disk and passed the brief test (am running the extended one now)
- booted in verbose mode and learned that the system gets stuck in these steps
Com.apple.launchd 1 com.apple.UserEventAgent-LoginWindow # stopping job
Com.apple.launchd 1 com.apple.UserEventAgent-LoginWindow # Sent Job SIGKILL
Com.apple.launchd 1 com.apple.universalaccessd # stopping job
Com.apple.launchd 1 com.apple.universalaccessd # Sent Job SIGKILL
Com.apple.launchd 1 com.apple.helpd # stopping job
Com.apple.launchd 1 com.apple.helpd # Sent Job SIGKILL
Com.apple.launchd 1 com.apple.coreservices.appleid.authentication # stopping job
where # is the process ID, which keeps increasing. The first time it appears, reads 249, then works its way up constantly.
Any clue on what could be wrong?? I'm mostly interested in backing up the last few days of work before doing anything
drastic with the system, but need to get in the system to do that.
Thanks in advance
If you want to preserve the data on the boot drive, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data, you can skip this step.
There are several ways to back up a Mac that is unable to fully boot. You need an external hard drive to hold the backup data.
1. Boot into Recovery (command-R at startup) or from a local Time Machine backup volume (option key at startup.) Launch Disk Utility and follow the instructions in the support article linked below, under “Instructions for backing up to an external hard disk via Disk Utility.”
How to back up and restore your files
2. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire or Thunderbolt cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
How to use and troubleshoot FireWire target disk mode
3. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Similar Messages
-
Back up issue for MBP stuck on grey screen
Recently my MBP went down with the grey screen of death. I've tried all the steps recommended in Apple's support document up until archive and install and archive and erase. Before I try the final two steps I was hoping someone could advise me about a back-up issue, and how to restore if a new hard drive is needed.
I have been backing-up to an external hard-drive (western digital my book 1TB) quite regularly. My last back-up was only a couple of weeks before the grey screen problem and since then I'd uploaded some photos and messed around on a project in imovie. I can access the hard drive in target mode and have transferred the photos to an imac ( as well as a couple of other files that had been changed) and wondered what my options were from this point.
If I end up having to install and erase, will it be simple to restore all my files from the last time machine back-up or do I need to clone my HD with Carbon Copy Cloner? I've read that I would need to format my external hard-drive and partition it before cloning the MBP hard-drive, which would erase all my old time machine back-ups since it is not partitioned.
I'm quite confused as to how to proceed best and would really appreciate some input from more technical minded people than myself.
Thanks in advance.I've tried all the available options, including archive and install and then erase and install, however, when I tried to erase got the following message:
'volume erase failed: could not unmount disk'
I have tried unmounting in disk utility to no avail. Does anybody have any suggestions or should I visit the apple store ( I have no protection plan)?
Is the hard drive shot, even though I was able to access it in target mode to drag and drop my user folders on to an external hd? -
MBP stuck on Grey Screen after Mavericks Install
I have a MBP 5,5 and every time I try installing Mavericks my computer restarts and after the grey spinning wheel my screen flashes black and then stops at a grey screen. I have tried running in Verbose mode and I notice it said I have a SMC error and that it tries to use an old SMC. If I try installing mavericks to an external drive everything is fine. Could it be something configured in one of my programs?
Model Name: MacBook Pro
Model Identifier: MacBookPro5,5
Processor Name: Intel Core 2 Duo
Processor Speed: 2.26 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache: 3 MB
Memory: 4 GB
Bus Speed: 1.07 GHz
Boot ROM Version: MBP55.00AC.B03
SMC Version (system): 1.47f2I have already restored my laptop to the state before installing Mavericks. I am attaching the EtreCheck that I ran while running 10.8.5 I won't be able to try to install Mavericks until the weekend as I use the laptop for school and work.
Hardware Information:
MacBook Pro (13-inch, Mid 2009)
MacBook Pro - model: MacBookPro5,5
1 2.26 GHz Intel Core 2 Duo CPU: 2 cores
4 GB RAM
Video Information:
NVIDIA GeForce 9400M - VRAM: 256 MB
System Software:
OS X 10.8.5 (12F45) - Uptime: 0 days 22:12:2
Disk Information:
WDC WD7500BPKT-22PK4T0 disk0 : (750.16 GB)
disk0s1 (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 749.3 GB (174.02 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
OPTIARC DVD RW AD-5960S
USB Information:
Apple Internal Memory Card Reader
Apple Inc. Built-in iSight
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Fitbit Inc. Fitbit Base Station
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Configuration files:
/etc/hosts - Count: 20
Kernel Extensions:
com.avatron.AVExVideo (1.7 - SDK 10.8)
com.Cycling74.driver.Soundflower (1.5.2)
com.hzsystems.terminus.driver (4)
com.avatron.AVExFramebuffer (1.7 - SDK 10.8)
com.paceap.kext.pacesupport.snowleopard (5.9 - SDK 10.6)
Startup Items:
ChmodBPF: Path: /Library/StartupItems/ChmodBPF
HP IO: Path: /Library/StartupItems/HP IO
M-Audio FireWire Audio Helper: Path: /Library/StartupItems/M-Audio FireWire Audio Helper
M-Audio Firmware Loader: Path: /Library/StartupItems/M-Audio Firmware Loader
MAudioMobilePreUSB: Path: /Library/StartupItems/MAudioMobilePreUSB
rEFItBlesser: Path: /Library/StartupItems/rEFItBlesser
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.adobe.SwitchBoard.plist 3rd-Party support link
[System] com.barebones.textwrangler.plist 3rd-Party support link
[System] com.bombich.ccc.plist 3rd-Party support link
[System] com.fernlightning.fseventer.plist 3rd-Party support link
[System] com.fitbit.galileod.plist 3rd-Party support link
[System] com.google.keystone.daemon.plist 3rd-Party support link
[System] com.m-audio.firewire.helper.plist 3rd-Party support link
[System] com.m-audio.usb.firmwareloader.plist 3rd-Party support link
[System] com.megacloud.helper.plist 3rd-Party support link
[System] com.micromat.TechToolProDaemon.plist 3rd-Party support link
[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
[System] com.oracle.java.Helper-Tool.plist 3rd-Party support link
[System] com.oracle.java.JavaUpdateHelper.plist 3rd-Party support link
[System] com.paceap.eden.licensed.plist 3rd-Party support link
[System] com.skype.skypeinstaller.plist 3rd-Party support link
[System] org.macosforge.xquartz.privileged_startx.plist 3rd-Party support link
[System] PACESupport.plist 3rd-Party support link
Launch Agents:
[System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[System] com.google.keystone.agent.plist 3rd-Party support link
[System] com.gopro.stereomodestatus.plist 3rd-Party support link
[System] com.hp.messagecenter.launcher.plist 3rd-Party support link
[System] com.micromat.TechToolProAgent.plist 3rd-Party support link
[System] com.oracle.java.Java-Updater.plist 3rd-Party support link
[System] com.wacom.pentablet.plist 3rd-Party support link
[System] org.macosforge.xquartz.startx.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.google.GoogleContactSyncAgent.plist 3rd-Party support link
[not loaded] com.redgiantsoftware.updater.plist 3rd-Party support link
[not loaded] com.valvesoftware.steamclean.plist 3rd-Party support link
User Login Items:
smcFanControl
Dropbox
NIHardwareAgent
Fitbit Connect Menubar Helper
DJM-900nexus AutoLauncher
ProFire Agent
Internet Plug-ins:
o1dbrowserplugin: Version: 5.2.4.18058 3rd-Party support link
WacomNetscape: Version: 1.1.1-1 3rd-Party support link
Unity Web Player: Version: UnityPlayer version 3.3.0f4 3rd-Party support link
AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 3rd-Party support link
Flip4Mac WMV Plugin: Version: 2.4.4.2 3rd-Party support link
iLokClientHelper: Version: 3.6 - SDK 10.5 3rd-Party support link
AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link
FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
Silverlight: Version: 5.1.10411.0 - SDK 10.6 3rd-Party support link
WacomTabletPlugin: Version: WacomTabletPlugin 2.0.0.4 3rd-Party support link
Flash Player: Version: 12.0.0.77 - SDK 10.6 Outdated! Update
iPhotoPhotocast: Version: 7.0 - SDK 10.8
QuickTime Plugin: Version: 7.7.1
googletalkbrowserplugin: Version: 5.2.4.18058 3rd-Party support link
AdobePDFViewer: Version: 10.1.9 3rd-Party support link
SharePointBrowserPlugin: Version: 14.0.0 3rd-Party support link
JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link
Safari Extensions:
iGetter Extension: Version: 2.9.2
Audio Plug-ins:
AirPlay: Version: 1.7 - SDK 10.8
iSightAudio: Version: 7.7.1 - SDK 10.8
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.8
User iTunes Plug-ins:
SoundThing: Version: (null) 3rd-Party support link
TrapcodeKlangfarbe_BETA5: Version: (null) 3rd-Party support link
User Internet Plug-ins:
BlueStacks Install Detector: Version: 0.2.5 - SDK 10.6 3rd-Party support link
iGetterScriptablePlugin: Version: 2.9.2 3rd-Party support link
WebEx64: Version: 1.0 - SDK 10.5 3rd-Party support link
3rd Party Preference Panes:
PenTablet 3rd-Party support link
Cineform 3rd-Party support link
Flash Player 3rd-Party support link
Flip4Mac WMV 3rd-Party support link
Java 3rd-Party support link
PreferencesPane 3rd-Party support link
MAudioMobilePreUSB 3rd-Party support link
PreferencesPane 3rd-Party support link
Perian 3rd-Party support link
TechTool Protection 3rd-Party support link
Old Applications:
InterLok Helper: Version: 5.9 - SDK 10.4 3rd-Party support link
/Library/Application Support/PACE Anti-Piracy/InterLok Helper.app
Uninstall Pro Tools: Version: 10.0 - SDK 10.4 3rd-Party support link
/Applications/Avid/Pro Tools/Pro Tools Utilities/Uninstall Pro Tools.app
Data Rescue 3: Version: 3.2.1 - SDK 10.4 3rd-Party support link
Angry Birds Rio: Version: 1.0.0 - SDK 10.0 3rd-Party support link
Audacity: Version: 1.3.13.0 - SDK 10.4 3rd-Party support link
Time Machine:
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 697.84 GB Disk used: 535.77 GB
Destinations:
Time Machine [Network] (Last used)
Total size: 2
Total number of backups: 67
Oldest backup: 2013-04-27 22:06:51 +0000
Last backup: 2014-04-06 18:29:25 +0000
Size of backup disk: Adequate
Backup size 2 > (Disk used 535.77 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
5% WindowServer
2% EtreCheck
1% Dropbox
1% Google Chrome
1% coreservicesd
Top Processes by Memory:
233 MB WebProcess
176 MB mds
127 MB Mail
123 MB Google Chrome
90 MB iTunes
Virtual Memory Information:
236 MB Free RAM
1.58 GB Active RAM
1.23 GB Inactive RAM
723 MB Wired RAM
10.80 GB Page-ins
1.69 GB Page-outs -
Late 2008 MBP stuck on grey screen with grey wheel
I did a routine software update and now itnot boot. It has been spinning for over 3 hours now. I do not have the original discs it came with, I do have applecare though, until October. What could be wrong?
Hi c,
First, shut it down by holding down the power button for 5-10 seconds. After that, try a Safe Boot:
http://support.apple.com/kb/HT1455
http://support.apple.com/kb/HT1564 -
Macbook pro model A1278 wont boot osx stuck at grey screen
I have had my mbp for about 3 years now and has worked great. Just today i got home from work and when i opened the macbook which was already running I was in OSX but it was frozen with colored wheel spinning. I had never experiened this before but I didnt think too much of it and held down the power button to reset it. Now i am stuck at the grey screen with the Apple Logo and spinning wheel and cant get back into OSX at all. So i started googling (on another computer obviously) and tried:
1. boot in safe mode. Didnt work, still stuck at grey screen
2. boot in safe mode with "commd-shift-v" to see info. stuck in "dos" looking screen. see pic at bottom.
3. tried resetting VRAM w/ "commd-opt-p-r". did not work, still stuck at grey screen.
4. got original OSX install DVD. Was able to boot to disc and make it to disk utilities. went to repair and got error "unable to unmount disk"
5. ran "repair permissions" and completed that. ran "verify disk" and got green "disk ok" message. then re-ran repair and got same "unable to unmount disk"
so know i am worried. my main concern is the 80 GB of music I have on this computer (and dont currently have backed-up {que back-up lectures}) and my pictures. Does it sound possible to recover music and pics based on this little bit of info? Im willing to take it to the Apple store and pay the price if it sounds like I can recover it. I am pretty computer savy but am reluctanct to just start trying anything that could lose my music/pics. I cant try just deleteing and restoring OSX to factory settings and losing all that music/pics.
so...what is best approach to access and back up these files myself? I do have another macbook with a firewire connection but am not familiar with that process. I will get a external HD immediatly (now ofcourse)...can I backup my files from disc utility?
Thanks for any help.Sorry about specs...i entered in drop box menu but realize doesnt show on thread:
MacBook Pro "Core 2 Duo" 2.53 13" (SD/FW)
2.53 GHz Core 2 Duo (P8700)
Intro Date:
June 8, 2009
Disc Date:
April 13, 2010
Order No:
MB991LL/A
Model No:
A1278 (EMC 2326*)
Subfamily:
Mid-2009 13"
Model ID:
MacBookPro5,5
Std RAM:
4 GB
Std VRAM:
256 MB
Std Storage:
250 GB (5400 RPM)
Std Optical:
8X DL "SuperDrive"
I was running the last vesion of snow leopard (10.6.8 i think).
I picked up a firewire today and am going to attempt to make "broken" macbook target and pull files onto other macbook. Will give an update tomorrow after attempt. Thank you for fast response. -
Early 2011 MBP stuck on gray screen, verbose mode shows SMC error too
Hi!
I have and early 2011 MBP, running on OS 10.7.5 is continuously stuck at grey screen upon start-up.
I tried the steps as mentioned in Mac OS X: Gray screen appears during startup - Apple Support article apart from reinstalling OS X. The laptop started after every step, but then stopped again. I tried SMC update, that also worked for once, and on the second start up I ended up with a blue screen. During a later attempt, it worked again for a while, but ended with a distorted graphics after 15 mins. AHT (short version) doesn't show any hardware errors. Now the laptop doesn't go further than grey screen at all, and after a minute or so there's a heavy fan activity. The verbose mode also shows and SMC error, smc: : smcinithelper error: mmio regmap ==null - fall back to old smc mode (AHT Shows SMC version as 1.69f4)
What do you advise?Try this:
Reset the SMC and the NVRAM:
https://support.apple.com/en-us/HT201295
https://support.apple.com/en-us/HT204063
Then try a safe boot:
https://support.apple.com/en-us/HT201262
Any success?
Ciao. -
Need Help For iMac G5 Stuck On Grey Screen Or Apple Logo No Spinning Gear!
Hello everyone i'm new here and i'm new for using iMac for some reason i was trying to clean or to fresh installation the iMac that my brother gave it to me that he bought it into the flea market without the original disk on it! when i erase the Macintosh HD and some of the partition o iMac then reboot it now the iMac stuck on grey screen or apple logo no spinning wheel shown. and i also try to search and try all the tips of all mac user's like all the command key's and follow the instruction of them but still nothing happen..
Holding CMD & R just to go disk utilities nothing shown up only apple logo and the noisy fan.
Holding alt and it go to blue screen and show my mouse Pointer Refresh Logo, Hard drive Icon, Arrow Sign.
i can click Arrow Sign and it go Apple Logo and within 2-3 seconds and it change to Power Sign Logo,
i can click Refresh Logo but nothing happen .
i can't click the Hard Drive icon.
CMD, Option, P & R to Reset i also try and it's the same nothing change.
CMD, Option, ESC no action shown.
Is there anyway to fix this issue or problem please and thank you for help.
Hoping to get result for all of you guys P.S
iMac G5
v10.5.8
LeopardYou need to have the install DVD that was issued with the iMac
You can call Apple at 1-800-275-2273 -
Powermac G5 stuck on grey screen start up and fans running wild
Hi All
I also have the recurring problem all of a sudden - yesterday all seems well, today am stuck on grey screen and fans getting stronger by the minute. NOTHING works - have been through all sorts of forums and the most I got was to try disk utility - which says all is well - replaced the battery - tried just about anything short of pouring some acid on the **** thing, won't boot from original install CD either - I really need this machine as I earn my living with it and cant afford a new one and why as it was working just perfect - now this mess. In a way don't know why the excellerating fans are not built to simply pick up speed and then eat into the PC board and CPU - at lest this way we know for sure there is nothing we can do.
Does no one here know why the mac is doing this - not even the mac fundies? Unbelievable. I live in Namibia and Apple Mac support here is similar to that on this website - might as well write this on a wall - that is why I am really frustrated... **** MacFollow these steps in order:
http://support.apple.com/kb/TS2570
The G5 is also subject to solder failure around the RAM slots and memory controller.
It is a fatal condition, but one that can sometimes be temporarily sidestepped by heating the logic board between the RAM slots with a hair dryer.
Heat the board until very warm (hot) then start.
If your machine starts after heating, then you better just leave the machine on all the time.
You never know when the trick won't work...... -
Stuck on grey screen screen at start up...apparent Qmaster bug.
So I found what appears to be a bug. At least for me...and at least in 10.6. Not sure if this effects other OS versions.
I was having an issue with start up getting stuck on grey screen. Symptom is eventually start-up circle segments would stop spinning and left hanging there on the grey screen.
There are Apple doc's and ample google hits on this subject. But I have found nothing pertaining to Qmaster as being a possible cause.
It took me awhile to figure it out and was not an obvious issue.
I thought it might be helpful posting this here to bring this up on a google search for someone who may be having the same problem.
My issue:
Doing image sequence Maya render's. However, I doubt it is Maya related.
If I pause the render in the Batch Monitor. And shutdown. Something with Qmaster still being active hangs my startup. It is repeatable behavior.
I have to start up holding shift key for safe mode.
You will note, if you have 'Show Qmaster service status in menu bar', under the Advance button of QM's System Pref's pane, that the green light is on.
That green light being on, gave me the clue that it was something to do with Qmaster.
Clicking; Stop Sharing and restarting clears the start up hang.
It appears, whatever permutations Qmaster expresses with a paused render on start up, is somehow preventing normal start up.
Since I have read that menu bar items may be one possible cause for start up issues. It's also possible and therefore worth mentioning that unchecking "Show Qmaster service status in menu bar". May also resolve the problem. I have not tested that.Issues like this are often caused by startup jobs that are taking far too long to finish. It definitely looks like a serious bug so it's worth reporting it to Apple at either of the following places:
http://www.apple.com/feedback/compressor.html
http://bugreport.apple.com -
STUCK ON GREY SCREEN! !PLEASE HELP!
!!HELP!! STUCK ON GREY SCREEN
I have a MacBook 10.5. Its a few years old anyway it seemed to be working fine up until a couple of weeks ago then it started taking ages to startup.
I started it in singlemode then typed /sbin/fsck -fy then a message came up "harddrive appears to be ok" next i typed "reboot" and the system started booting.It started as normal with the apple logo and spinning chime,next the screen turns blue where the login screen normally appears but then the screen turns grey with no logo with just the pointer arrow on it and it doesn't seem to load past that point.Can anybody please help me solve this problem i have my kids photos and stuff on it that are unreplaceable.
Hopefully there's a command line that can help also I don't have a installation disk so is there a way I can download 1 onto USB??
THANKS HEAPS!!!!!Hi Eug07349,
Thanks for visiting Apple Support Communities.
It sounds like you may be experiencing a software issue. I'd suggest trying the first two steps in this article (Disconnect, test peripheral devices and network cables, Perform a Safe Boot):
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/ts2570
Best,
Jeremy -
i have a old powerbook g4 which i usally use to store some photos and to listen music. the battery of my powerbook is completly dead so i used to use my powerbook using charger adapter so whenever my power cuts down my laptop will be shutdown.
one day i had just bootedup my powerbook and some date notificateion poped up so i press enter and suddenly my power went off and laptop shuted down. and next time when i tried to boot its stuck at grey screen , i even cant reach the apple logo and spinner. please helppp me :!!!!!!!!!!!!!!!Resetting PRAM and NVRAM is not working
and i cann't boot it on safemode holding shift button and while holding option or c button at startup i can only see three things 1 is refresh button, 2 macintosh HD with X under it, 3 arrow forward button please help me -
My macbook pro is stuck on grey screen with apple symbol in center with the progress circle under it continusly spinning. After I had turned it on. Prior to turning it on I had to force close and shut down a few hours prior. Please Help I have tried everything I know to do
Unfortunately this means that there is a problem in the boot sector of your hard drive. It might be indicative of a fundamental corruption in the coding that allows your computer to boot your operating system from your hard drive. I had this problem twice and it resulted in me having to get a new hard drive and restore my data.
In other words, your computer can't talk to your operating system so you can't access your data.
Here is my advice: DON'T CALL APPLE TECH SUPPORT though they are kind and usually helpful it will take you an hour just to explain the situation and they will only tell you to do what I'm gonna say here.
First: Shut down your computer completely
Two: boot up while holding down the following keys: command, option, p, and r. The computer will reboot 3 times. This solution will likely fail so if you're frustrated skip to the next step.
Three: Boot up while holding down the option key. Select recovery drive. Select your default language. Select disk utility, click on Macintosh HD, and select "verify and repair volume." Likely the verification will produce some line like "unused node not erased." Or something like that. If anything using the words "node structure" comes up, you need a new hard drive.
If after verification and repairs you still can't boot I sincerely hope you have apple care because you will need a new hard drive. Set up an appointment to come in to the apple store, they will tell you to go and get data recovery, just ask them to give you the old hard drive. Unless you have an up to date backup in which case you can just restore from that. If you're lucky the only issue is with the boot sector which means that if you ask them to give you the old hard drive, you can buy an enclosure and you have effectively been given a free external hard drive. It still works to store data just not to load an operating system.
If you have a back up drive bring it to the apple store and they'll do the whole thing right there, it should take around an hour and a half but may take longer.
Hope this helps, it's annoying but it's your safest bet.
All the best. -
TS2570 My Mac is stuck on grey screen what's wrong with it and am I going to lose everything
My Mac is stuck on grey screen what's wrong with it and am I going to lose everything
Hopefully you have a backup, but...
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward. -
I have snow leopard installed as an OS. When trying to reboot a MacBook Pro I am getting stuck on grey screen with apple logo and rotating symbol. What can I do?
Maybe this might help.
http://support.apple.com/kb/TS2570 -
MacBook Pro stuck at grey screen after Yosemite upgrade
upgraded to yosemite yesterday. Reboot and stuck at grey screen(login in page) when i log in there is some codes thing at the left top corner of the screen. and then it reboots again. Which means I can never log onto the computer. what should I do
If you can't start up and log in in the usual way, try in safe mode.
During startup, you’ll see a progress bar, and then the login screen, which appears even if you normally log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Log in as an administrator to carry out these instructions. If you have only one account, you are the administrator.
☞ If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
Safe mode is slower than normal, and some things won’t work at all.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t start in safe mode.
If you're able to log in, launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report.
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