MBP won't restart after software update

This is regarding my MacBook Pro 17" late 2009 edition running OSX 10.7.2
Yesterday while running a routine Software Update which included latest iTunes and OSX system updates, my MBP was stalled during one of the last steps of installation process (something titled like copying files to right locations..). I waited for hours and ultimately hit the power button to restart. Since then my MBP only restarts to the stage of apple logo appearing on grey followed by the spinning cartwheel which seems to go on forever. No blue/ login screen appears even after I waited for over an hour. Seems like the update process was not successful and in turn broke the system startup.
I then fixed the disk permissions and repaired the hdd using disk utility from my original install disk but still no luck.
I even tried to reinstall macosx but it presents the hdd as unavailable. Could it be because I only have about 70gb free on this 500gig hdd?
What is the best course for me to get my MBP up and running again, please help!

Try command-R at startup to get into Lion Recovery. You have several options from repair to reinstall. Read these links when you get it running again.
http://support.apple.com/kb/HT4718
http://www.apple.com/macosx/recovery/

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    Message was edited by: ThatsUnpossible
    Message was edited by: ThatsUnpossible

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    So, my friend said that he opened iTunes and got an update message. I asked him if he had ever updated his Mac since he got it (August 2010) and he said no. By the way he explained it, it sounds like when he pressed yes to update, it opened up "software update" and also updated some other things. He was asked if the computer can restart and he said yes.
    When the computer restarted, it showed the usual Apple logo and spinning indicator. But, it also showed a loading progress bar. Now, I am not sure how far it went, he said about 50%, but it then shut itself off. When he tried turning it on again, it did the same thing.
    Finally I showed up and after seeing that happening over and over, I called Apple. The employee told me to safe boot, PRAM, etc and nothing worked. Then I tried verifying and repairing the hard drive using the install disk but the computer got an error saying something like this: "cannot repair disk, try backing up and reinstalling..." The Apple employee told that the computer cannot be fixed and it either had to be "erased and reinstalled" or to try and get the data saved which would cost "hundreds or even thousands."
    Is there any way to fix this? I'd really like to help him save all his pictures, documents, etc. Thank you!
    PS: His computer is a 21.5" iMac (mid 2010 model). I believe it was running 10.6.

    That's because the volume is too damaged to mount. Depending on how valuable the data is, you should either remove the drive and send it to a recovery service, which will be very expensive as you've been advised, or try one of the software packages that purport to be able to recover data from an unmountable partition. I have no experience with those products because I make backups. Maybe someone else here can make a specific recommendation.

  • Won't restart after installing updates

    Hi everyone,
    I downloaded the 10.5.2 upgrade through the software updater, and my computer crashed during installation.
    When I tried to restart it, it got stuck on the grey apple logo screen, with the progress cycle spinning. It stays stuck like this for an hour.
    I tried safe mode restart then (with the shift key help down), and that didn't help anything. Is there anything else I can try?
    Thanks!

    Hi there,
    I have had the same problem after installing the update. The system hang at this position with all fans running for which I have shut down the computer each time but with the same outcome after new booting. Lastly, I booted holding the C key and this worked. Might be a coincidence, worth a try.
    Cheers

  • Gmail won't load after software update

    it seems that after any software update, my gmail won't load.  please help.

    Do you access gmail via a mail client such as Mail or via a browser such as Safari?

  • Ipod mini won't connect after software update

    I was using my ipod mini without problems on my mac powerboook until I downloaded and installed the latest ipod software updater yesterday. Since installing the application and clicking update in the software I can't get my computer to recognise the mini at all no matter what I do. Neither Itunes or the software updater sees my ipod and the ipod itself either says do not disconnect or shows a folder icon with an exclamation mark. Anybody know how to get out of this limbo state it seems to be in?

    One thing you can try (AT YOUR OWN RISK - though I have done this on my own iPod mini using my PB and it has fixed issues similar to those that you are reporting), connect the iPod to your mac and then launch the disk utility app. If you're on a windows machine, this obviously won't help you although there may be a similar procedure. When the disk utility app comes up, if your iPod shows up in the left panel after a moment, highlight it by clicking on the name. If you try to verify it, you'll probably get a report of errors - don't panic - go to the erase pane and erase the drive (I think you can select either format with journaled or unjournaled - they both seem to work for me). MAKE SURE YOU"VE SELECTED THE iPOD DISK BEFORE YOU ERASE THE DRIVE!!!
    After you erase the drive, you'll need to reapply the latest iPod update to restore the iPod OS (if you don't do this you may still be able to load music but it won't play and you'll still see the exclamation point display). After you reapply the update, you will hopefully back to normal. Re load your tunes and enjoy your iPod again!
    Hope this helps.

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