Mbp won't shutdown

mbp won't fully shutdown. if i try to shutdown via drop down menu or commands, it appears to be asleep only it won't wake up, i have to force shutdown and then restart. any suggestions?? help is appreciated

I'm having the same type of problem with my MacBook Pro. Ever since I upgraded to Leopard it won't shut down after I've been using it a few days, allowing it to go into standby mode when I close the cover. When I try to Shut Down, Restart or Log Off it tries closing applications but eventually times out with a message telling me to quit the application manually and try again. Eventually I get everything closed, then it says it can't quit Finder. Of course there's no way to force quit Finder so all I can do at this point is hold down the power button to do a brute force shutdown.
I tried the SMC reset http://docs.info.apple.com/article.html?artnum=303319 but that didn't solve the problem.
Does anyone know what else to try?

Similar Messages

MBP Won't Shutdown or Sleep!

Hi all,
I just got a new MBP a few days ago; done all the updates for it.
However, I noticed last night that it won't shut down! I click "Shut Down", then it does the whole process, then starts up again. It seems as if instead of shutting down it's restarting.
In addition, it doesn't seem to be going to sleep when I close the lid. It will sleep for about 20 seconds, then the apple light and screen will come on when it's closed, for about 10 seconds, then go off again. It just keeps doing this cycle of off for 20 seconds, on for 10, off for 20, on for 10, and so on...
Anyone had any similar experiences, or know how to fix this?
Thanks

Your install DVD has 10.5 on it. Just do an archive and install. Upgrade only to 10.5.1 via Software Update in the Finder. This method will preserve all your settings and software. I have used it before. A program or two may behave unusually or no problems will be evident. Just install the program again if there any issues. _*BACKUP ALWAYS*_ before you do anything like this!
When completed a folder will be visible in the root directory called "Previous System".
This folder may be deleted after you have tried all installed software and everything is working.
Now my information detailed here may not be 100% accurate, so read this:
http://docs.info.apple.com/article.html?artnum=107120
I hope this helps. It helped me!

Mbp won't shutdown after disconnect...

we have 3 macs (10.4.6 mpb, 10.3.9 G5, 9.2.2 g3 imac!), some printers, etc...
hooked up thru an ethernet hub (from a cable modem, into a router).
we keep files on the G5, and everyone connects to that & moves files around.
the macbook pro just replaced a tibook, running os9 (which did not have this problem).
whenever i go to shut it down (either after ejecting the G5 connection, or not),
it will not shut down; spins forever.
any ideas, anyone??
Mac OS X (10.4.6)

I had a similar problem. New MBP, but I had migrated a profile from my previous 12" PowerBook G4 (via Apple's tool upon starting the new machine). Ended up with the same odd network quirks on the new machine that my old machine had, including missing the "Connect to Server..." from the Finder's "Go" Menu.
I used Onyx to clear out all the system/user caches and deleted the Finder's preference file (com.apple.finder.plist). Rebooted, and things seem to be back to normal.

Yosemite Won't Shutdown With External Monitor Connected

Hi there...
I have a MBP 2010 and I've updated Yosemite from Mavericks. Now I'm running the latest 10.10.2.
Ever since I updated to Yosemite, I have had this problem of my computer won't shutdown when an External monitor is connected. This happens only when I put my computer to sleep.However, if I restart the computer and after logged in to the user and tried to shutdown, it shutdown without any problem. Every time I shutdown it just hangs and I had to force shutdown by press and hold the power button. Which I'm sure is not a proper way.
Right now only my external monitor connected to my MBP. So I did unplugged the ext. monitor and tried shutdown and it works fine. But it think this is the temporary solution that I've found but it is annoying to unplug everytime I wanted to shutdown and plug it back in once the computer is up and running. Which is not idle solution at all.
Am I the only one or a lot of people facing this issue? If there is a solution please share. Very much appreciated. Thanks.

Updated to 10.10.3 and the problem still persist. Still unable to shutdown or restart after wake up from sleep.
Any one affected? Is it something to do with Gfx card?

Won't shutdown or restart unless hard boot - SMCFanControl Application

I have quite a bit of installed hardware so I thought SMCFanControl would be a good idea. However, it seems that I can reproduce a problem I'm having when utilizing the SMC app.
Problem:
1. Won't shutdown or restart unless a power boot is performed
2. Many applications lock up and won't even force quit.
3. Can't reboot locked apps after force quitting when I re-click in dock.
Noticed:
I don't seem to have a problem unless I've at some point started ( or even after I've manually quit ) SMCFanControl. BTW I don't have it to start on login. But once I've used SMC after booting, no matter what, that is when the issues seem to begin. So I tried quitting prior to shutdown. Didn't work.
Question: Has anyone else experienced unexplained lock ups, non forceable quits on apps, no shutdown or startup without boot, whom also has SMCFanControl? Has anyone found a solution to this problem as I REALLY NEED some sort of cooling mechanism. Because without SMC, I'm running about 150 farrenheit and I can't get the room any colder without locking up myself!
P.S. I've tried resetting the PRAM or VRam or whatever Ram is reset when you power up, holding the power button in while then pushing Command, Alt, "R" at the same time until it does that long beep.
The only solution found so far is unnacceptable, which is leaving SMC turned off permanently.
Thanks,
Videoguy_511

Well Bababooey if you're comparing yourself to a Apple Genius Bar then you should already know my answer, your snarky remark get a snarky reply. Why would I go to a salesperson to fix my computer problem when I can go directly go to the source itself. I used to sell Apple computers over 8 years ago and was apple certified before the Genius bar existed. If I am to go about fixing an issue I can't fix on my own I will go to the source itself meaning Apple's programmers and developers - being UI UX Developer myself I know they should have QA'd all platforms and troubleshooted any arising issues.
This was also the first time in the 20 years I've been using a Mac that I even attempted to go on this forum which i thought would put me in connection with a certified Apple representative. This turned out to be a complete waste of time just being a public forum with no Apple employee involved. I was hoping to find a quick fix but in turn I was only frustrated with stupid responses such as yours that were in no way an answer to my original question.
BTW I fixed the issue on my own and without your help or Apples help. I'm glad if all forums point here regarding this issue because I now have the answer. The answer I was looking for from someone earlier was as simple as this {Download Maverick and reinstall the platform - it will take an hour to do but afterward 10.9.2 was installed and my computer is now able to shutdown and restart without having to do a hard boot.} No more software update bar at top and no problems with my drive which I told both you and Grant - I know my computer better than you and I've probably been using them longer than you.
So again Babowa you were so wrong...... and I am right.
Again anyone having the same problem, I suggest reinstalling Maverick and you'll be suprised 10.9.2 will work fine.

MBP won't boot - "GRUB_" - tried installing ubuntu on an external drive

so i tried installing ubuntu netbook remix onto an external drive, and upon restarting my MBP won't boot to my internal HDD, once it displayed "GRUB_" with a blinking cursor, but is otherwise unresponsive.
now i just get the folder with the ? on it.
I've run disk util, repair permission, repair disk and still no luck.
i can boot the MBP into target disk mode and see the HDD on my other system and all appears to be good, and if i boot to the install dvd, the HDD shows up under the "startup disk" menu, but it just doesn't boot.
any thoughts on how to fix this?

So I have an imac that I have had for about 3yrs. About several months ago, it started acting a little strange, it wouldnt pick up the mouse or the keyboard at times even thought they were plugged in properly to the usb port, sometimes both would work sometimes one or the other would work and other times they worked fine. About a month or 2 ago, I went to turn my imac on and it got to the screen where the little circular icon pops up implying it is loading, stayed that way for 2-3min then turned of and turned itself back on and did the same thing, made the apple sound got to the load screen turned of after 2-3min then turned back on, it has been doing that for the past month. What do I do?

Had a problem copying files, now MBP won't mount the external HD`

Hi
I thought to put this in the MBP forum but since I thik it may be the OS I decided to post here.
I have a newer MBP with OS 10.5, I have an external LaCie c0nnected via eSata to keep my firewire 400 port free. I mounted another external HD to the Firewire port and the computer recognized it and I started copyig some files from the LaCie to the other external. Both formatted HFS+ Files were QT files. Somewhere during the copy process things locked up. I had to force quit the copy process, then coldn't restart the computer so had to ue the boot button to turn it off. Now I can't connect anything to the FW port. The MBP won't mount the 2nd external HD so I can get those files copied. I brought up my FCE and connected the external monitor to the FW port but now that doesn't work either and it was working this morning.
I hope I didn't blow the FW400 port! Is there any way to 'clear it' in case it's still looking for that HD? I don't kow if I'm asking theright way cause I'm really new to MAC's. I tried the Disk Utility to verify the disk and got an OK message. What else can I try?
Thanks
Allen

Hi VK
Well I didn't blow the FW port. My video editing partner came over today to discuss a project we're working on together. He has FC Pro and I have FCE4. So I mentioned the problem to him cause it was his HD that wouldn't mount.
We had FCE open so I was showing him my external monitor fed via the FW port wasn't working either. He went to the View menu then to Video out and then to refresh video devices. BINGO! The external monitor started working. So it wasn't the FW port but apparently the FW was locked up or looking for the other HD. Now it's working. But I haven't tried connecting another external FW HD yet.
Thanks for your help
Allen

Mavericks 10.9.1 won't shutdown or restart

Just upgraded to 10.9.1 Mavericks. Since upgrading, my MacBook Pro won't shutdown or restart; nothing happens after instigating, then after a few minutes a dialogue box appears saying an open application prevented the action.
I have tried to upgrade to 10.9.2 via the App Store but it requires a restart to complete... Same with using the direct downoad link from the Apple site. No external drives or peripherals attached via USB or Firewire. In order to shutdown I have to force it by holding down the power button. Otherwise the system is functioning fine.
Any ideas? If you need system logs just point me in the right direction...
Cheers guys

It appears there was some element of Chrome or Mail which was preventing the shutdown/restart sequence. Looks like I've fixed it by searching for Mail processes in Activity Monitor and force quitting those, and trashing Chrome (also using AppTrap to delete the prefs too) and reinstalling Chrome.
Just in case anyone else has this problem when upgrading to Mavericks.

Anyone solved the "won't shutdown" problem?

one of the OS updates tried to fix it a while back, but like many my computer still won't shutdown. this has happened ever since i upgraded to leopard and installed my time capsule (not sure if time capsule is part of the problem). even when my computer does shutdown it hangs for a long time before doing so - most of the time it never shuts down (i get the white spinning disc for a while then it finally disappears but no shutdown). i am seriously thinking about rolling back my OS to tiger. doing a hard shutdown time after time i'm sure is not doing my HD any favors.

Try logging out before shutting down. Logging out clears out your ram. Shut downs should be instant. Your computer may be getting hung up on something. This could be clearing the ram, emptying the cache if your browser is still open, writing some unsaved data to your hard disk, etc. It may be having a difficult time doing one of these standard tasks and therefore "forgets" to shut down. Logging out first will eliminate most of these, and will be much better on your computer. Also make sure you close any open applications before you shut down. The only apps you should have open are Finder and Backup. Google DT search (if you use it instead of spotlight) and other apps are okay as well, but can slow down your computer.

9i on Redhat Linux 8: 9i won't shutdown automatically during OS shutdown

Hello. I have 9.2.0.1.0 on Redhat Linux 8.0. After a lot of hassle, I finally got it starting automatically on OS startup. Now, the instance just won't shutdown during OS shutdown. The dbora script is fine; I could start/shutdown the instance using it. The rc?.d/K??dbora script works fine too; I could use it to shutdown the instance. But if I shutdown the OS, the instance just won't shutdown automatically. Any clue?
Brian
[email protected]

Hi,
RedHat checks for a file on /var/lock/subsys/<script name> to later execute the corresponding shutdown script.
In your startup script you must create a file in that directory, referencing the name of your script. For example, if your script is called dbora, you must use this instruction to create this file:
touch /var/lock/subsys/dbora
at the end of the 'start' code of your dbora script.
And, you must put the instruction
rm -f /var/lock/subsys/dbora
at the end of the 'stop' code of your dbora script.
For example, your dbora script could look like this:
case "$1" in
start)
... // your initialization code here
touch /var/lock/subsys/dbora
stop)
... // your shutdown code here
rm -f /var/lock/subsys/dbora
... // other code
Please write me if this doesn't work for you,
JLA

Suddenly, my MBP Won't get an internet connection through my routers

I've had my MBP 15" 2.4 for about three months now, and I've never had a problem connecting to the internet. This morning I booted it up, but when I went to get on a wireless connection it would connect, but still say I had no internet. I have two routers in my house - the main one on one side, and my old iMac in my room (my room is too far from the main router to get signal), and the MBP won't get internet from either. However, as you can see by me posting this topic, I'm getting clear internet through the ethernet cable. An error message in connecting to the wireless signal has also appeared a few times. Lastly, my MBP is running very slowly this morning, and there's lots of lag for the track pad.
At first, I thought it was the main router's problem. But since the iMac's Airport isn't providing internet connection either, it leads me to believe it's something with the MBP. I'm not sure what to do, and I'd greatly appreciate any help I could get.

Sorry to hear about the signal dropping. I don't have a solution but would like hear if anyone has an idea what's going on.
My situation is similar. I have an Airport Extreme (n) and the MBP would drop its connection to it randomly. I've gone to pains to change my phone from using any close freq to the wireless.

My computer won't shutdown and sleep

I'm using Windows 8.1 Pro x64 and my computer won't shutdown and sleep. When i try to shutdown pc, everything shutsdown (hdd etc.) but only fans and led's stay on. I have to press power button to shut it down. Even i try to sleep the pc everything shutsdown
but fans and stuff is still on i have to press power button to completely turn it off. I tried to write powercfg -energy code to command prompt and i got 8 errors and 7 warnings. How to solve that problem?
This is what i got:
Power Efficiency Diagnostics Report
Computer Name
DARKORION11
Scan Time
2014-08-13T14:06:49Z
Scan Duration
60 seconds
System Manufacturer
System manufacturer
System Product Name
System Product Name
BIOS Date
03/18/2014
BIOS Version
0805
OS Build
9600
Platform Role
PlatformRoleDesktop
Plugged In
true
Process Count
67
Thread Count
971
Report GUID
{ca7e44e7-3f05-4462-9ce9-72cb0493f6df}
Analysis Results
Errors
System Availability Requests:System Required Request
The program has made a request to prevent the system from automatically entering sleep.
Requesting Process
\Device\HarddiskVolume1\Program Files\Windows Media Player\wmpnetwk.exe
System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Driver Name
\FileSystem\srvnet
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Composite Device
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_09DA&PID_90C0
Port Path
1,5
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Root Hub
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8086&PID_1E26
Port Path
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
Generic USB Hub
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8087&PID_0024
Port Path
1
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Composite Device
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_09DA&PID_9090
Port Path
1,6
CPU Utilization:Processor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute
the most to total processor utilization.
Average Utilization (%)
6.38
Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
Warnings
Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to
multimedia playback or graphical animations.
Current Timer Resolution (100ns units)
10005
Maximum Timer Period (100ns units)
156250
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period
10000
Requesting Process ID
4120
Requesting Process Path
\Device\HarddiskVolume1\Windows\System32\audiodg.exe
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
2428
Average Utilization (%)
1.21
Module
Average Module Utilization (%)
\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll
0.96
\SystemRoot\system32\ntoskrnl.exe
0.10
0.03
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
3096
Average Utilization (%)
1.14
Module
Average Module Utilization (%)
\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome.dll
0.61
\SystemRoot\system32\ntoskrnl.exe
0.20
\SystemRoot\System32\win32k.sys
0.09
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
2956
Average Utilization (%)
0.61
Module
Average Module Utilization (%)
\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\libglesv2.dll
0.12
\Device\HarddiskVolume1\Windows\SysWOW64\atidxx32.dll
0.12
\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll
0.10
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
4512
Average Utilization (%)
0.45
Module
Average Module Utilization (%)
\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll
0.36
\SystemRoot\system32\ntoskrnl.exe
0.04
\SystemRoot\SysWOW64\ntdll.dll
0.01
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
dwm.exe
PID
880
Average Utilization (%)
0.21
Module
Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe
0.04
\Device\HarddiskVolume1\Windows\System32\dwmcore.dll
0.04
\Device\HarddiskVolume1\Windows\System32\atidxx64.dll
0.03
Information
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period
10000
Requesting Process ID
4120
Requesting Process Path
\Device\HarddiskVolume1\Windows\System32\audiodg.exe
Calling Module Stack
\Device\HarddiskVolume1\Windows\System32\ntdll.dll
\Device\HarddiskVolume1\Windows\System32\AudioEng.dll
\Device\HarddiskVolume1\Windows\System32\audiodg.exe
\Device\HarddiskVolume1\Windows\System32\rpcrt4.dll
\Device\HarddiskVolume1\Windows\System32\combase.dll
\Device\HarddiskVolume1\Windows\System32\rpcrt4.dll
\Device\HarddiskVolume1\Windows\System32\ntdll.dll
\Device\HarddiskVolume1\Windows\System32\kernel32.dll
\Device\HarddiskVolume1\Windows\System32\ntdll.dll
Power Policy:Active Power Plan
The current power plan in use
Plan Name
OEM Balanced
Plan GUID
{381b4222-f694-41f0-9685-ff5bb260df2e}
Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality
Balanced
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode
Optimize for Video Quality
Battery:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer
to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported
false
S2 Sleep Supported
false
S3 Sleep Supported
true
S4 Sleep Supported
true
Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
Connected Standby Supported
false
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
0
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
1
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
2
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
3
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Device Drivers:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.

I've just updated my LAN driver and tested again. This is what i got:
Power Efficiency Diagnostics Report
Computer Name
DARKORION11
Scan Time
2014-08-14T09:48:32Z
Scan Duration
60 seconds
System Manufacturer
System manufacturer
System Product Name
System Product Name
BIOS Date
03/18/2014
BIOS Version
0805
OS Build
9600
Platform Role
PlatformRoleDesktop
Plugged In
true
Process Count
77
Thread Count
1286
Report GUID
{25c91f45-b37e-445f-89b7-e2425a6c60f9}
Analysis Results
Errors
Power Policy:Disk idle is disabled (Plugged In)
The disk is not configured to turn off after a period of disk inactivity.
System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Requesting Driver Instance
ROOT\MEDIA\0000
Requesting Driver Device
DFX Audio Enhancer 11.1
System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Requesting Driver Instance
HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438445&REV_1003\4&3ad857fa&0&0001
Requesting Driver Device
Realtek High Definition Audio
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Root Hub
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8086&PID_1E26
Port Path
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
Generic USB Hub
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8087&PID_0024
Port Path
1
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Composite Device
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_09DA&PID_90C0
Port Path
1,5
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Composite Device
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_09DA&PID_9090
Port Path
1,6
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
Xbox 360 Controller for Windows
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_046D&PID_C21F
Port Path
1,7
CPU Utilization:Processor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute
the most to total processor utilization.
Average Utilization (%)
8.94
Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
Warnings
Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to
multimedia playback or graphical animations.
Current Timer Resolution (100ns units)
10005
Maximum Timer Period (100ns units)
156250
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period
10000
Requesting Process ID
5024
Requesting Process Path
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\chrome.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period
10000
Requesting Process ID
1120
Requesting Process Path
\Device\HarddiskVolume4\Windows\System32\audiodg.exe
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
4868
Average Utilization (%)
2.39
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\chrome_child.dll
1.97
0.19
\SystemRoot\system32\ntoskrnl.exe
0.11
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
348
Average Utilization (%)
1.07
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\chrome.dll
0.64
\SystemRoot\system32\ntoskrnl.exe
0.17
\SystemRoot\System32\win32k.sys
0.07
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
DFX.exe
PID
1988
Average Utilization (%)
1.02
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\DFX\DFX.exe
0.75
\SystemRoot\system32\ntoskrnl.exe
0.15
\Device\HarddiskVolume4\Windows\SysWOW64\AudioSes.dll
0.02
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
4284
Average Utilization (%)
0.54
Module
Average Module Utilization (%)
0.35
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\chrome_child.dll
0.17
\SystemRoot\system32\ntoskrnl.exe
0.01
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
audiodg.exe
PID
1120
Average Utilization (%)
0.43
Module
Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe
0.13
\Device\HarddiskVolume4\Windows\System32\RltkAPO64.dll
0.09
\Device\HarddiskVolume4\Windows\System32\AudioEng.dll
0.09
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
WWAHost.exe
PID
4840
Average Utilization (%)
0.39
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Windows\System32\MP3DMOD.DLL
0.20
\Device\HarddiskVolume4\Windows\System32\RESAMPLEDMO.DLL
0.12
\SystemRoot\system32\ntoskrnl.exe
0.00
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
1944
Average Utilization (%)
0.33
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\libglesv2.dll
0.07
\SystemRoot\system32\ntoskrnl.exe
0.06
\Device\HarddiskVolume4\Windows\SysWOW64\atidxx32.dll
0.06
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
explorer.exe
PID
2972
Average Utilization (%)
0.25
Module
Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe
0.08
\SystemRoot\System32\win32k.sys
0.05
\Device\HarddiskVolume4\Windows\System32\WindowsCodecs.dll
0.04
Information
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period
10000
Requesting Process ID
5024
Requesting Process Path
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\chrome.exe
Calling Module Stack
\Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\chrome_child.dll
\Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period
10000
Requesting Process ID
1120
Requesting Process Path
\Device\HarddiskVolume4\Windows\System32\audiodg.exe
Calling Module Stack
\Device\HarddiskVolume4\Windows\System32\ntdll.dll
\Device\HarddiskVolume4\Windows\System32\AudioEng.dll
\Device\HarddiskVolume4\Windows\System32\audiodg.exe
\Device\HarddiskVolume4\Windows\System32\rpcrt4.dll
\Device\HarddiskVolume4\Windows\System32\combase.dll
\Device\HarddiskVolume4\Windows\System32\rpcrt4.dll
\Device\HarddiskVolume4\Windows\System32\ntdll.dll
\Device\HarddiskVolume4\Windows\System32\kernel32.dll
\Device\HarddiskVolume4\Windows\System32\ntdll.dll
Power Policy:Active Power Plan
The current power plan in use
Plan Name
OEM Balanced
Plan GUID
{381b4222-f694-41f0-9685-ff5bb260df2e}
Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality
Balanced
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode
Optimize for Video Quality
Battery:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer
to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported
false
S2 Sleep Supported
false
S3 Sleep Supported
true
S4 Sleep Supported
true
Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
Connected Standby Supported
false
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
0
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
1
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
2
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
3
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Device Drivers:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.

My mbp won't power up after update.

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the update was taking a long time, and it had a message saying something like deleting old files.
i went to bed and left it over night.
when i went back this mornng it had powered down, and the drained the battery even though it was plugged in.
now i can not power up, and i have tried the smc reset.
please help.
many thanks.

This is the standard Apple support article for your situation. If you cannot try another adapter to try, I suspect a trip to an Apple store genius bar is in your future.
http://support.apple.com/kb/HT3964
Ciao.

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Firefox on Win 7 64 won't shutdown when closed. how do I fix this?

On Win 7 64 bit Home Premium version my Firefox won't shutdown when I close it. This started since the upgrade to version 29. It is very annoying to have to go to the task manager and stop the process in there every time I exit Firefox. How to I correct this? I have uninstalled and reinstalled Firefox, but that does not solve the problem.

From what I have been reading from other posts on this forum, the issue may
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At the far right, press the '''Settings''' button. Turn on ONLY '''Cache''' and
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This is not a cure but will make it easier if Firefox locks up.
'''https://support.mozilla.org/questions/997866?esab=a&s=&r=1&as=s''' {web link}

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