MBPr 15 2013 with 10.9.4 can't connect to a network printer

One of my users is having an issue connecting to our network printers (Ricoh 5502a) at the office with a MBP retina 15" on 10.9.4 with the latest printer drivers etc. installed. She is set up on one printer that we set up a while ago and it prints no problems. However she moves around the office a lot and needs to be able to print to other printers. When we try to add another one of the printers it finds the printer with the IP, it auto-detected the driver, then when I click next, I get an error stating there was an "error connecting to the printer would you continue anyway?" I would try to continue and it states it is connected to the printer and it seems fine. We try to print but the queue just continuously pauses and nothing gets sent to the printer. This issue is only happening with her system every other mac user on our network has no issue adding the printer including me. Please help!

thlatz wrote:
When we try to add another one of the printers it finds the printer with the IP, it auto-detected the driver, then when I click next, I get an error stating there was an "error connecting to the printer would you continue anyway?"
We try to print but the queue just continuously pauses and nothing gets sent to the printer.
This could be a result of the protocol you selected. IPP is the default listed. If you remove this printer and add again, but this time change the protocol drop menu to HP Jetdirect-Socket, see if this works better for the user.

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