Mbpr won't boot up, stuck on white screen with apple logo when I turn it on

This morning I noticed the apple logo on the outer shell of my mac was lit up, I thought this was very odd because the lid was closed and like all laptops when thier lids are shut the display ect. are supposed to switch off/go to standby?
Anyway I quickly opened the lid of my laptop to find that iconic white boot up screen with the grey apple logo and the small spinning loading circle under it
I've waited nearly 5 hours and tried multiple thing like booting up in safe mode, single user mode, and evan reinstalling OS X mavericks somebody help me please

Read this article... It recommended something you did already but there are other troubleshooting tips I'm not sure you've tried.
http://support.apple.com/kb/TS2570
If none works, then a trip to the Apple Store is needed. It's most likely a hardware issue that you yourself cannot resolve.

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Imac wont boot - i get a white screen with apple logo, and it loads to about 10%, then screen goes black

imac wont boot - i get a white screen with apple logo, and it loads to about 10%, then screen goes black

Hey there mtriest,
It sounds like you are unable to boot the iMac successfully as it keeps shutting down when you try to boot. I suggest the troubleshooting from the following article named:
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/ts2570
Disconnect, test peripheral devices and network cables
Note: "Peripheral devices" refers to external devices other than what came with your Mac, such as hard drives, printers, or hubs that you connect via a USB or FireWire cable.
Shut down your Mac. If necessary, hold your Mac's power button for several seconds to force it to power down.
Disconnect all peripheral devices such as external hard drives or printers (leave only the display, a keyboard, and mouse connected).
Disconnect any Ethernet cables.
Start up your Mac.
If you can start up this way, one or more of your peripheral devices (or installed software related to the device) is probably causing the gray screen issue. Connect one device, then restart your Mac to test for the issue. Repeat the process until you locate the device at issue. Make sure the device is powered if it needs to be to operate correctly. Check with the manufacturer of the device for support or possible software driver or firmware updates that may be available for the device. Try a different cable with the device if possible (such as a different USB or FireWire cable).
Note: If you have multiple peripheral devices and the issue only occurs when they are all connected, but not when each device is the only peripheral connected, see the Additional Information section below.
If you are using a desktop Mac with a third-party keyboard and/or mouse device, and the issue still occurs, try starting up with an Apple keyboard and mouse connected instead. Try starting with no keyboard and mouse connected, then connect them after start up. Also, try a different USB port on your Mac.
If the gray screen issue persists with no devices connected, go to the next section (with the peripherals still disconnected).
Perform a Safe BootSimply performing a Safe Boot may resolve this issue.
Shut down your Mac. If necessary, hold your Mac's power button for several seconds to force it to power down.
Start your Mac, then immediately hold the Shift key. This performs a Safe Boot. Advanced tip: If you want to see the status of a Safe Boot as it progresses, you can hold Shift-Command-V during start up (instead of just Shift).
Note: A Safe Boot takes longer than a typical start up because it includes a disk check and other operations.
If your Mac starts up as expected, immediately try restarting.
If the Safe Boot does not work, or the restart after a successful Safe Boot does not work, go to the next section.
There is additional information in the article with further troubleshooting if needed.
Thank you for using Apple Support Communities.
Cheers,
Sterling

Ipad mini stuck on white screen with apple logo

I have a new iPad mini. only had it 2 weeks. used it this morning everything was fine. pluged in to charge, when I came back it is stuck on white screen with apple logo. I tried to reboot. that did not work. please help.

Have you tried resetting your iPad?
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
No data will be lost.

Computer doesn't boot, stuck in white screen with Apple logo

I got a friend that has a MacBook 2.0GHz, Black. The computer had some sort of problem so he took out the HD and placed it into another computer (MacBook 2.2GHz, Black). For some reason whenever the computer boots, it gets stuck in the white screen with the gray Apple logo, and shows up a bar, as if it's loading some sort of firmware update. It never advances, and it doesn't go thru.
If he takes the same HD and puts it into an enclosure, first it would take a while to mount in another computer, and afterwards it would give some errors, but now it doesn't even load.
Before he had the issue with his original computer everything was working fine, and there was no update going on when the computer got broken. The problem that that computer has isn't related to the HD.

If you have physically removed the drive and connected it to another computer and it "took a while to mount" then it sounds like the drive itself is failing. Hopefully he maintains backups.
Boot the MacBook in "verbose" mode (press and hold down option+v while powering up)
http://support.apple.com/kb/HT1492
In this mode you will see all the boot messages scroll by instead of the typical white screen with Apple logo. You will likely be able to see messages indicating what the computer is trying to do -- for example messages indicating that having failures or retrying to read the hard drive.
The access arms on hard drives have to be precisely located above the "tracks" on the disk in order to read data. As the drive ages & wears, the accuracy of the arms can become sloppy, causing the read/write head to no longer be precisely located over a track. This results in failure to read correctly. Most drives have a useful life of about 5 years -- after which the failure rate will go up substantially. Fortunately, replacement hard drives are cheap.

Mac stuck on white screen with apple logo at startup

It's a few days i have this issue.
When i turn on my macmini (late 2009) it does the startup sound, but when the white screen with apple logo appears it stucks on that screen.
To solve this problem i have to unplug the power connector, when i restart it works normally.
This happens randomly, not at every startup.
I switched from normal HD to ssd HD (brand new one), i have the same problem with both HDs.
Since black outs are not good for computers i woult solve this problem.
Does anybody have my same issue or know what's wrong?
Thanks!!!

Hello, tough to tell what it might br.
Have you done a PRAM reset, CMD+Option+p+r...
http://support.apple.com/kb/HT1379
In fact, do 3 in a row, takes a bit of time.
Intel-based Macs: Resetting the System Management Controller (SMC)...
http://support.apple.com/kb/HT3964

Macbook stuck on white screen with apple logo. help please

I have a macbook (black model) and while I was surfing on internet it is frozen. so I shut it down and restarted. When I restarted, it stuck on white screen with gray apple logo and seems like booting but nothing happens.
after that, I restarted again and put installation disc (leopard) without pressing any key and it opened normally. I backed up os with time machine but in one hour it is frozen again.
restarted again but this time it did not boot normally. so i tried booting from cd with c key, it opened installation screen. I have opened disk utility top repair disk, but when I click on disc image, repair / verify disk buttons are unavailable to click and S.M.A.R.T status is not supported.
After all, I tried to erase and install system several times, but after language section when I click agree to terms and conditions, mac freeze again.
So, I do not know what to do. Any help please?
Note: I already tried PRM and Safe Mode. (after safe mode it took me to installation screen again and nothing changed.)
Any help would be much appreciated!
Uptade: Also, opened system profiler and clicked on Serial-ATA, it seems loading but do not show any info. stucked again! help please
Message was edited by: burakbey

HI,
*"I have opened disk utility top repair disk, but when I click on disc image, repair / verify disk buttons are unavailable to click and S.M.A.R.T status is not supported."*
You need to select "MacintoshHD 10.5.8 not "disc image" in order to run Disk Utility and Verify and if necessary, Repair the disk.
That's why you are seeing this dialog.
*are unavailable to click and S.M.A.R.T status is not supported.*
Also, run the Apple Hardware Test.
http://abclocal.go.com/kgo/video?id=7011117
Carolyn

Computer doesn't boot up running on white screen with apple logo

Mac Pro 13/2.5 on powering up just stays on white boot screen with apple logo and spinning booting spiral. Nothing then happens

Try the steps in this support article:
http://support.apple.com/kb/ts2570
Ciao.

MacBook Pro stuck on white screen with apple logo. HELP!!

For the past few days my MacBook Pro has been stuck on a white screen with the apple logo and I have tried everything. Does anybody know what I can to to get it to work normally again ?

Read over these articles for possible solutions:
http://support.apple.com/kb/ts2570
https://discussions.apple.com/docs/DOC-5282
https://discussions.apple.com/docs/DOC-3353
Ciao.

Stuck on white screen with apple logo

A few days ago my macbook pro started making a weird buzzing noise and froze. I waited for a while until I shut it off. When I turned it on again it froze at a white screen and after a few minutes it was a white screen with the apple logo.
I kept waiting, and after a while my mac restarted and it happend all over again. I then tried to find something here to help, and I tried everything!
I tried the disk utility thing and when I tries to verify the Macintoch HD it said "The volume could not be verified completely. Error: This disk needs to be repaired. Click repair disk." I did that, but then it said "Error: disk utility can't repair this disk... Disk, and restore your backed up files."
what should I do now?
Also I tried the safe mode thing when I start up the machine, but that doesn't seem to work either.
I haven't backed up my files either.. So, I don't know what to do, and I don't want to lose my files. Can I do something about that? Please help me!

HI,
*"I have opened disk utility top repair disk, but when I click on disc image, repair / verify disk buttons are unavailable to click and S.M.A.R.T status is not supported."*
You need to select "MacintoshHD 10.5.8 not "disc image" in order to run Disk Utility and Verify and if necessary, Repair the disk.
That's why you are seeing this dialog.
*are unavailable to click and S.M.A.R.T status is not supported.*
Also, run the Apple Hardware Test.
http://abclocal.go.com/kgo/video?id=7011117
Carolyn

IMac Stuck on White Screen with Apple Logo

Currently own: iMac 21.5" 2009 version with Snow Leopard, 4GB Ram, 500 GB Hard drive
This computer was sitting in storage of my basement for 2 years because I was out of town on business.
When I came home the computer worked fine. But earlier this evening it was on sleep mode and the dreadful color wheel was on. So I rebooted it, only to see that it was stuck on the white loading screen with the Apple logo. And nothing more. Panic struck me and I tried restarting it again, to no avail. Then I tried rebooting in Safe mode- but it won't respond. THEN I called Apple Care, and they tried to have me go through the process where it checks the Hardware. It took 45 minutes and then the screen said "It was modified", or something to that degree. But when we reboot it, it returned to the white screen.
I am so upset. I now have an appointment with the Apple store on Monday. I don't have a warranty anymore. How much is it going to cost if they have to replace to hard drive? I thought Apple computers were meant to last! This is beyond ridiculous! I had not downloaded anything wrong, wasn't on crazy websites. It still had over 350 GB of space left. Why didn't the tests we did over the phone work? Is my computer broken? I do have an external hard drive with Time machine, so I am not concerned about losing my data. I am, however, concerned about shelling out another $1500 for a new computer!

If you are taking it to Apple they will fix it for you, but they will install Snow Leopard. If you want the current Mavericks you can download that yourself from your home and install it. This is dependent somewhat on what model you actually have.
Upgrading from Snow Leopard to Lion or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99.
If you sign into the App Store and try to purchase Mountain Lion but the App Store says your computer is not compatible then you may still be able to upgrade to Lion per the following information.
A. Upgrading to Mountain Lion or Mavericks
To upgrade to Mountain Lion or Mavericks you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion or Mavericks (Free) from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
     OS X Mountain Lion — System Requirements
     OS X Mavericks- System Requirements
       Macs that can be upgraded to OS X Mountain Lion
         1. iMac (Mid 2007 or newer) — Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) —
             Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) — Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) — Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) — Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) — Model Identifier 3,1 or later
         7. Xserve (Early 2009) — Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
         See App Compatibility Table — RoaringApps.
B. Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.
I can't help you any more if you don't have the installer DVD, so you will have to wait until Monday. I had hoped we might get you working before then, but that isn't going to happen, I"m afraid.

Updated iPhone 4s to ios8 but screen is stuck on white screen with apple logo and progress bar

I updated my phone last night and my iPhone screen is white and has a gray apple logo and a progress bar which has been the same for 12 hours. The bar looks almost completel but it hasn't moved at all. my phone was also unplugged accidentally during the night while it was on this screen. would that have any effect?

Turn it off, go into recovery mode (command R at boot), wipe everything, go back and install Yosemite. Its suggested that you are using ethernet as it goes a lot faster that Wifi and more reliable. If you do not have a ethernet cable, you can still use Wifi. Hope this fixes your problem.

Stuck on grey screen with apple logo when starting up?

Hi,
My Macbook (2009 aluminium unibody (Leopard 10.5.8)) won't boot. When I try to start it up it gives the chime and then gets stuck at the grey screen with the Apple logo and some spinning gear below. I have tried booting with the install DVD and repairing through Disk Utility but this doesn't work. Disk Utility can see the hard drive but none of the partitions on it! This makes me think the hard drive has died.
However, I can still boot to Windows through BootCamp. From Windows 7 I can still see and access files from the Mac partition. So maybe the hard drive is ok and something else needs fixing... SATA cable???
Other info:
The night before this happened my computer froze when trying to shut down from Windows and I had to force shut down.
The current internal hard drive is only about 4 months old (a bit short for it to be dying already - its a Western Digital 750gb 7200rpm). I replaced the old one as it had stopped working (at least i thought it was the hard drive ). The hard drive I replaced had lasted about 2 years (Seagate 500gb 7200rpm). Maybe the 7200rpm gets too hot?
Any help much appreciated as I really don't want to be reinstalling again.
Thanks

Boot from the OS dvd and start the install process, but stop immediately after the language selection. (You are not reinstalling.) At this point you will see a Utilities menu. Open Disk Utility, select your start up disk, and click on Repair Disk. When that is done, quit DU and restart.
See if that procedure will let you boot as usual.

Stuck on white screenn with apple logo what i do?

i have spent two days searching high and low and while the answer is out their my wife doesn't appreciate the information gained process rather the weekend is near and my planner is out of order, so before spending for a one time consultation i thought maybe one last try might be it, then again i say the same with the lottery....anyone know today's? Ha! my question is how can I fresh start an imac 2.7 Ghz? we bought it 7 days ago and all worked well when a friend with a few newer models suggested the mountain lion upgrade only instead of buying from the store as I believe he did he loaded from a usb he owned so now what was thought to be a penny pinched is become awful expensive for such little copper, i have tried command+ r. command+ option +p +r, shift, c, command +c, space bar etc... am willing to try anything as i am finding out timing is just as critical as the right button combo, did i forget to mention, coming from the other side of the tracks where disarray is the norm i foolishly attempted to load snow leopard in attempts to back load and move forward, not sure the extent of damage it is capable but i haven't read any 5,4,3,or 2 star remarks, so if any help before coughing up the 50 is greatly appreciated, chuckles are welcome too....if you cant laugh at yourself at times really what is the point ha! thx again however it pans out, good day

Are you prepared to lose all your data and do an erase and install?
If so, and you are certain that the Mac had Lion pre-installed when new, and not an earlier version of OS X, then you probably need to do an Internet Recovery, which requires booting holding down Command + Option + r while starting up and doing an erase and install. You'll need a reliable connection to the internet as Lion will be re-downloaded and it is a 4gb+ download.
So far as Apple is concerned, if Lion was installed when new, you are entitled to re-install it without charge. More details here, but post back if you need clarification:
http://support.apple.com/kb/HT4718
I'm not certain, but it's possible that intenet recovery will allow you to re-install without erasing your data, which would be good. It may depend on how much things are mucked up.

My iMac won't boot up past the white screen with a grey apple and spinning icon

My iMac won't boot up past the white screen with a grey apple and spinning icon...please help!

command R did not result in anything different - still the white screen, etc. I do you Time Machine with and external hard drive, but I unplugged that. I have the installation DVD, but it doesn't seem to be reading it either.

Won't turn on white screen with apple logo and spinning disc

Mac book air won't boot up just has a white screen with apple logo and spinning disc have tried all the startup multiple key pushes , I think

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. The easiest way to deal with the problem is to boot from an external drive, or else to use either of the techniques in Steps 1b and 1c to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 6.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 9
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 10
Repeat Step 9, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 11
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a boot failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 12
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

Mbpr won't boot up, stuck on white screen with apple logo when I turn it on

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