McAfee NetProtect/Net Protect Parental Controls vs...

Dear All,
My 14 year old has inadvertantly discovered a way to circumvent the YouTube block on McAfee, which was preventing him from loading YouTube videos.
If you are on a Google search page and click the new "app launcher" grid menu, you can access YouTube directly from Google without being logged in, thereby bypassing every filter in place, including the ones set up under my permanent Google log-in.
I am raising this issue directly with Google - in the meantime, how do I make McAfee aware that NetProtect no longer does the job we need it to, and I urgently need a better solution? All Help Menus appear to lead to BT - nothing seems to refer to a McAfee contact.

Clearing DNS cache did not help.
It has finally come back, but a very long wait; long after the 'minute or so' it said it would take. I agree there was a clear error message. Maybe it would have come back eventually even with it just temporarily disabled rather than fully turned off?
No further changes to setting by me (still totally removed) but now the blocking is back again ....
Clearing dns cache no effect.
No major worry as I can revert to BT dns servers till it is resolved, but irritating.
But I see now at http://bt.custhelp.com/app/answers/detail/a_id/46768/c/346,6679,6681/related/1#turnoffperm
"It can take up to two hours for BT Parental Controls to be completely deactivated."

Similar Messages

I am running Mac OS 10.6.7 I cannot run a java based program from the net when parental controls are set the error is The error is Load: class installer.CheckVersion 13. class not found Help!

I am running Mac OS 10.6.7 I cannot run a java based program from the net when parental controls are set the error is The error is Load: class installer.CheckVersion 13. class not found

Then, talk to the person running the lab.

McAfee BT Net Protect daily updates

Why does the daily update cause Windows 7 to ask me to switch back on the firewall, anti-virus, etc. when in fact McAfee is on the computer and tells me it is functioning normally? It does this every day!

My advice and that of others on the forum would be to uninstall BTNetprotect. It can cause problems on some computers and is a resource hog. There are far better free antivirus programs available such as Avast Free, AVG Free and Microsoft Security Essentials.
If you do want to uninstall BTNetprotect use this guide and make sure you use the BTNetprotect/McAfee removal tool after you have restarted your computer.
http://bt.custhelp.com/app/answers/detail/a_id/13523
If you do want to re use BT Netprotect, uninstall it using this guide along with the BTNetprotect/McAfee removal tool after a restart and then reinstall it may sort your problem.
http://bt.custhelp.com/app/answers/detail/a_id/38369/

Unable to download macafee bt net protect.

Hi there,
I am trying to install macafee Bt net protection, but my computer crashes thens re-start each time I try. Before it crashes I get a blue screen and it says there is a problem running this programme. I unistalled the old macafee programme yeterday and tried to re-install the new one today but it's not happening. I have also tried to run the macafee removal tool today but it won't do that. It says it is being used by another user. Can anyone help me?
Cheers Natasha

Mc Afee can be a pig to get rid off, as I found years ago when I dumped it due to it hogging system resources. Ended up going into the Registry settings and deleting keys in there (following instructions supplied by McAfee technical experts as I had a paid license) You should NOT attempt changing the Registry settings unless you feel confident and willing to accept the consequences if things go wrong and have taken a back up of the settings first. Because it is a third party product I suspect you will fall into a hole between BT support and McAfee support, so you may need to take your computer to a PC repair shop.
One of the top award winning free antivirus utlities is Avira which is another one you might wish to look at as well as those suggested but until you get rid of McAfee you may have trouble installing any other anti virus software.
What anti virus did you have before you tried to download McAfee BT net protect? If you already had McAfee then that may well be one of the causes. I note that it will uninstall no end of Antivirus programmes if you try to install it http://bt.custhelp.com/app/answers/detail/a_id/12876/c/346 except the latest versions of McAfee.

Parental controls--turning off safari only way to control explicit content?

The password protected parental controls I think are a great idea especially when it come to viewing the web. However I have a few questions:
1. is turning safari off the only choice for controlling explicit content?
2. I understand turning off safari makes the safari icon disappear but if I turn off safari I would still like to be able to run website specific apps like Ebay--is that still possible?
4. Does anyone know if there are any SDK developers working on more robust internet filtering for the iphone?
5. Alternatively, can iphone's parental controls (or perhaps a SDK app) keep the user from deleting the browser history without the password so it can be monitored?

my kids at age 7 are not allowed on the internet and I have to make a safe website list on my wifi router.
I know if they bring it to a friends house then its will be wide open and they are not allowed to do so yet.
I hope a kids safe app will be made or some parental controls to be made available soon
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Cannot Install "BT Net Protect Plus (McAfee)"

Cannot Install "BT Net Protect Plus (McAfee)"
Download and run - "McAfeeSetup-Serial.exe"
Nothing happens apart from 10 seconds of windows loading icon....
I checked Windows Logs for Application
Faulting application name: Install.exe_McAfee Integrated Security Platform Installer, version: 5.6.151.0, time stamp: 0x50416b48
Faulting module name: Install.exe, version: 5.6.151.0, time stamp: 0x50416b48
Exception code: 0xc0000417
Fault offset: 0x0007e836
Faulting process id: 0xc4c
Faulting application start time: 0x01ce5645af9e24dc
Faulting application path: C:\Users\Nick\AppData\Local\Temp\McInstallTemp\Install.exe
Faulting module path: C:\Users\Nick\AppData\Local\Temp\McInstallTemp\Install.exe
Report Id: ee38572f-c238-11e2-b862-8c11f91acf97
Using Windows 7. No other security or virus scanning software installed on PC.
The McAfee Family Protection software installed without any problems..
Thanks,
Terry.

I take it you have used this link to get BT Netprotect
http://bt.custhelp.com/app/answers/detail/a_id/12640/~/how-do-i-get-bt-netprotect-plus%3F
My advice would be not to install it. It causes problems on some computers and uses a lot of computer resources. Do a search on this forum to see how many have had problems with it. McAfee also scores poorly in reviews. You can get better free antivirus such as Microsoft Security Essentials, AVG 2013 Free or Avast Free.
As an aside can you use a smaller font. The large font makes your post hard to read.

BT Netprotect Plus Parental Control Improvement su...

This is a suggestion on how BT can improve the parental control capabilities of BT NetProtect Plus, this suggestion would really provide power to parents in controlling the childrens on-line activities.
Whilst BTNPP alows the parental controls to limit access to the internet based on a time schedule and/or totally block access to sites this is rather restrictive as I would like my daughter to have access to the Internet for her homework but during that period, say 19:00-20:00 I want to block certain distracting sites like facebook & youtube, after 20:00 hours the full internet access is restored - really flexible & you can be far more clever with this software than the simple scenario I portray.
I have some trial software on my laptop called "PC Chaperone" (costs $40.00 to purchase) and it does exactly what I have described above as well as other things that BTNPP also does, this has proved really powerfull in administering Internet activity for my family & I would recommend that BT look into providing something similar.
Mark.

Hi tomotech,
Thanks for you feedback. I can see how you suggestion could help alot of people and makes sense. I cant promise that the changes will be made but I will pass this on to our development team for consideration.
Cheers
Craig
BTCare Community Mod
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Internet Parental Controls

Has anyone been success in installing the Parental Controls program available at: https://www.verizon.net/micro/parentalcontrol/default.aspx Been on the phone and remote session with Verizon and McAfee for over an hour trying to get this to install. I've tried this on Windows 7 and XP. Fails when it asks for verizon credentials.

You're right, it isn't necessary but it is designed to work with VISS. Sorry for the confusion. Did you clear IE cache and try again? Also, you said when you return to the install screen, it says authentication fails, how are you getting back to that screen, does it come up automatically or do you have to navigate there? IMPORTANT: Do not use your browser's navigation buttons to move between pages because you will lose the information you enter. Instead, click the Cancel, Back, and Continue buttons below each form on the page... this info came from verizon.mcafee.com. If you've already cleared your browsers cache and it still doesn't work, take a look at that site, click on FAQ's on the left hand side then click the dropdown button to choose Family Protection. There are several FAQs there that could help with the issue you're having, including Installing Verizon Family Protection and Removing third party applications which are incompatible with Family Protection.
Kim
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Best parent controls for iPads and iMac running on BT Home Hub

Hi,
Despite the great sounds coming from the big ISPs about parental controls, they're determined to make a really simple concept absolutely impossible.
Firstly, I'm not trying to lock-down my family's access to the net, but I have two boys aged around ten, and being boys they're inquisitive, so are probably getting closer to stumbling across some seriously dodgy content... And I want to try to prevent that... It should not be hard. If I could limit the times they were online, just if browsing gets out of hand (they're kids remember) that would be a handy option as well.
So on to the technical details... We have a standard BT broadband account that comes into a new BT Home Hub. This is currently our WiFi point. We run a laptop, two ipads, iphones and an ipod touch on Wifi, and have a desktop ethernet'd to the Home Hub. BT offer a downlaodable Family Protection package that allows user accounts to be configured, but this does not appear to work on an iPad or Touch.
Very shortly, we're about to retire the PCs from family life and install an iMac. So we're getting into a properly Mac environment. I was also considering installing a Time Capsule for back-ups and had considered stringing this in series on the Home Hub, then networking all of the Apple devices off of the Time Capsule.
Ideally, the controls would be at a us level, or at least by device. I've come across some App options, but this seems like an unecessary layer of proprietary complexity.
So how Do we deploy parental controls? The simplest option, that BT have failed to realise, would be a network solution that filters everything coming into the house and stops it before it even hits the Home Hub - but that doesn't appear to be an option.
So what options do we have? Any ideas? I had heard suggestions that I could manage user control via the Time Capsule, but that's proving hard to confirm.
Happy to supply any further information to help with this query.
In summary, how do I stop **** getting onto my boys' iPads/Touchs... Should be simple????
Cheers, Mombee.

Sorry, but the Apple routers do have any type of parental controls on them.
If you have not already done so, you might want to take a look at the parental control options offered by OpenDNS.
OpenDNS Parental Control ...

Net Protect Plus Error Message Issue

Guys I am a BT employee anf get option 3 so I have Net Protect Plus.
It shows all the boxes green with a green tick.
I got a message tonight saying you need to do a scan so I tried and no matter what type of Scan I try I get
an error meeage in a red notification box.
"An unexpected problem occured during your Scan
Please click OK to go back to the Home page, and then try running your scan again."
As I said this is for Quick, Full or Custom Scans.
Any Ideas?
I have verified subscription and that is fine.
Window 7 computer (no other issues)

My advice and that of others on the forum would be to uninstall BTNetprotect. It can cause problems on some computers and is a resource hog. Do a search of the forum to see the problems. There are far better free antivirus programs available such as Avast Free and AVG Free.
If you do want to uninstall BTNetprotect use this guide and make sure you use the BTNetprotect/McAfee removal tool after you have restarted your computer.
http://bt.custhelp.com/app/answers/detail/a_id/13523
If you do want to re use BT Netprotect, uninstall it using this guide along with the BTNetprotect/McAfee removal tool after a restart and then reinstall. This might resolve your problem.
http://bt.custhelp.com/app/answers/detail/a_id/38369/

Web Browsing with Parental Controls

Question: I have a daughter that is almost 8 now and is starting to get around the net quite well now. My issues is I'm on Tiger 10.4.11 and it don't have the parental controls that leopard 10.5 has. Is there a quick fix for this or is my only 2 options would be to upgrade to leopard which I really don't want to or purchase a security software.
David

sorry my recent post on logs kind of speaks forebodingly about safe eyes...somehow a logger that I cannot track with anti-vandal has found way in...other than that their program works well...You may also check out intego's Content Barrier X%.
Apples parental controls work but they do not filter well...all you can really do is allow only certain websites...WATCH OUT FOR THE KIDS GAMES>>A Close friend had over 70 viruse hit because they were latching onto the games
Hope you have success
Also check out K-9 web protection....Email them to see if the Mac version has been upgraded enough to get out the bugs..Mac version was new 6 mos ago
Their program is totally free.

BT Net Protect Licences

My Daughter has just bought a new laptop. I'm currently installing BT Net Protect on it, but I noticed that when I went to do so, I have 7 licences for Net Protect. At least 4 of these are now redundant (I only need 3), so how do I go about cancelling the ones I no longer need?
Many thanks.
Colin

colsand wrote:
My Daughter has just bought a new laptop. I'm currently installing BT Net Protect on it, but I noticed that when I went to do so, I have 7 licences for Net Protect. At least 4 of these are now redundant (I only need 3), so how do I go about cancelling the ones I no longer need?
Many thanks.
Colin
You may regret doing that, as many people have issues with Netprotect, such as slowing down their computers quite a lot.
A forum search will reveal many problems with the software.
I am not sure that there is an easy way to cancel installations. It may be that when you unistall a copy, it updates the McAfee licence servers.
The general advice on this forum is not to use Netprotect, but to use the free Microsoft Security Essentials.
Also do not install anything from the CD that came with the home hub, as that can also affect computer performance.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Parental Controls solution needs a little more tho...

Folks,
Just joined BT and am disappointed by the Parental Controls.
The practicality with 3 stroppy teenagers of getting to all of their devices (mix of Laptops, IPADS, Smart Phones) and installing Macafee S/W on every device in a secure way makes it a non-starter.
I was impressed by the Homehub 4 I received but couldn't get it to work with my old Modem/Router to use OPENDNS (I knew HomeHub doesn't allow DNS changes).
Ended up buying a new router. Cost a lot but what price is worth keeping the unacceptable face of the Internet out of your house.
Anyway - What do people think - Should BT offer a whole home solution like OPENDNS - perhaps through their own DNS servers as they are so clearly keen for thir customers to use them.
Rgs
Simon

BT need to do something. I recently had an issue with someone seeing something accidentally and have tried the following.
Firstly we have a Macbook Pro and an iPad so not so many devices but with a need to do something.
1. Installed McAfee (Family Protect I think it was called?) as offered by BT. It needed to be running as a background app on the Macbook Pro and I immediately had performance issues. It affected my download speed and PING went from a typical 20 to 120. It also for some reason affected the displaying of images which was good but surely not on CBBC. Gave up and removed it.
2. Went to Symantecs website and noticed they had a free offering, so installed it. Must work in a similar way to McAfee as I had the same performance issues. So, removed it.
3. Then went to OpenDNS and installed their free Home Parental Controls. Because of not being able to change the DNS settings on my HH3 I changed the settings on the Macbook Pro and the iPad individually and since it has worked very well. The only issue I have had is that you can't do much about images. My solution for the images issue has been to switch from Google to Bing as my search engine. It seems that OpenDNS does a fairly good job of dealing with Images and Videos when you search with Bing. OpenDNS can instruct Bing to block these but it can't instruct Google. There was no performance hit in using OpenDNS.
This is now my default position which I am trialling.
I have now given my granddaughter affected by the accidental viewing her own account and as OSX has Parental Controls built in I have now restricted her account so that she can only view websites in an acceptable list and no others. If OpenDNS proves satisfactory I will release the shackles and allow more access. It would be good if she could do her own school research unsupervised but not until I am happy. BT need to do something that works and support families.
Out of interest for those with IOS devices, IOS 7 is out this week and I understand that Safari has been beefed up with Parental Controls, perhaps that will offer is hope.
In addition OSX Mavericks is out this autumn and again I am expecting the Parental Controls to be beefed up.

Parental control - desired features

I posted the message below to apple TV feedback page and I though I'd share it with you too, and get a penny for your thoughts; perhaps even brainstorm a bit more on the parental control issue, because WE (parents with young children) need a better and easier parental control...
quote:
"With great power comes great responsibility"... bringing so much digital content to the living room space: movies, music, youtube videos, etc is a quantum leap in our digital entertainment, but this space we share with our young children, thus they need to be effectively protected. Doing this elegantly as well is an art. We want to be able to filter out explicit content (or access to certain rated material, or certain services) easily, securely and hassle free. As of now (version 2.0.2) I can think of TWO reasons why I absolutely don't want the parental control ON (despite the fact that this leaves my young children exposed):
- First, the password has to be enter EVERY time I access something restricted. You would say that this is quite normal, however I'd say it's quite a hassle. If I am the adult ready to access restricted content, I have the option to either turn off the parental control temporarily.. with the hassle of having to set the pin again after I am done... or, I have to enter the pin every time. If i access the restricted material now.. it makes sense that I will also be the one accessing the next restricted material in 5 minutes from now. It's a reasonable time-locality principle. Apple TV should be "smart" enough to know that I just entered a pin to access something a minute ago.. thus not needing to ask for the pin again. This smartness doesn't have to be necessarily implicit.. it could be explicit: apple tv can ask me for how long should it remember the entered pin.
The solution that I have in mind is a Comcast-like parental control that inhibits the parental control for a period of time. Say, i am planning to use the apple tv for an hour.. then I should be able to inhibit the parental control for that given time. This way, I won't be asked to enter the pin over and over again for everything that is restricted. The implementation that I have in mind is: whenever I want to access something restricted.. i will enter the pin.. then instead of just selecting DONE.. I can have the options to unlock for 1 hour.. 2 hours, 4 hours.. and once. These could be easily accessible via the up/down/left/right buttons on the remote (or browse-able)
- The second BIG BIG reason why i don't want the parental control ON.. is that the pin is VISIBLE! If we are all planing to watch something (buy a movie, which is a restricted service, let's say) I will have to enter the pin in visible for my young children to see. Of course this pin will have to be changed later on to something else to make sure the parental control stays what it's meant to be.. a parental control. What good it is a parental control with a public pin?
Solution: instead of visible password.. you can allow the option to click the five buttons left/right/up/down/center in a specific order. How many permutation of 5 buttons can we have? 5! = 12*3*45 = 120, but wait... we can press a button multiple times.. so the total number of codes we can enter is.. whatever you want. e.g. if the codes should have 4 "digits", the number of combinations is 5^4 = 625. Anyway, you get the idea. You should absolutely find a way to replace the visible pin with an invisible one.. using the key combinations is one such solution.
Looking more into the future... a biometric sensor on the remote that will unlock the restricted material instantly by just pressing the finger (fingerprint) on the remote would be awesome. Perhaps this won't make it to the next apple tv remote iteration but it is something that apple is aiming for... ultimate simplicity.
Also an accelerometer based remote would also make the browsing the apple tv content a LOT faster and smoother than clicking buttons (wii-like remote perhaps?). Clicking and holding buttons (quite hard to press for my taste) to go down to the bottom of a 200 song list is quite painful.
Also.. one more thing.. it would be nice to have a HOME button similar to the iPhone home.. One click and i'm back to the main menu. Perhaps a double click on the menu button? I hate having to click 5 times to get out of a music location to get to the main menu. Quicker access please!??
all the best and hope to see these new features soon, so we can ALL enjoy our newly purchased Apple TV.
Thanks.
marius giurgi

I posted the message below to apple TV feedback page and I though I'd share it with you too, and get a penny for your thoughts; perhaps even brainstorm a bit more on the parental control issue, because WE (parents with young children) need a better and easier parental control...
quote:
"With great power comes great responsibility"... bringing so much digital content to the living room space: movies, music, youtube videos, etc is a quantum leap in our digital entertainment, but this space we share with our young children, thus they need to be effectively protected. Doing this elegantly as well is an art. We want to be able to filter out explicit content (or access to certain rated material, or certain services) easily, securely and hassle free. As of now (version 2.0.2) I can think of TWO reasons why I absolutely don't want the parental control ON (despite the fact that this leaves my young children exposed):
- First, the password has to be enter EVERY time I access something restricted. You would say that this is quite normal, however I'd say it's quite a hassle. If I am the adult ready to access restricted content, I have the option to either turn off the parental control temporarily.. with the hassle of having to set the pin again after I am done... or, I have to enter the pin every time. If i access the restricted material now.. it makes sense that I will also be the one accessing the next restricted material in 5 minutes from now. It's a reasonable time-locality principle. Apple TV should be "smart" enough to know that I just entered a pin to access something a minute ago.. thus not needing to ask for the pin again. This smartness doesn't have to be necessarily implicit.. it could be explicit: apple tv can ask me for how long should it remember the entered pin.
The solution that I have in mind is a Comcast-like parental control that inhibits the parental control for a period of time. Say, i am planning to use the apple tv for an hour.. then I should be able to inhibit the parental control for that given time. This way, I won't be asked to enter the pin over and over again for everything that is restricted. The implementation that I have in mind is: whenever I want to access something restricted.. i will enter the pin.. then instead of just selecting DONE.. I can have the options to unlock for 1 hour.. 2 hours, 4 hours.. and once. These could be easily accessible via the up/down/left/right buttons on the remote (or browse-able)
- The second BIG BIG reason why i don't want the parental control ON.. is that the pin is VISIBLE! If we are all planing to watch something (buy a movie, which is a restricted service, let's say) I will have to enter the pin in visible for my young children to see. Of course this pin will have to be changed later on to something else to make sure the parental control stays what it's meant to be.. a parental control. What good it is a parental control with a public pin?
Solution: instead of visible password.. you can allow the option to click the five buttons left/right/up/down/center in a specific order. How many permutation of 5 buttons can we have? 5! = 12*3*45 = 120, but wait... we can press a button multiple times.. so the total number of codes we can enter is.. whatever you want. e.g. if the codes should have 4 "digits", the number of combinations is 5^4 = 625. Anyway, you get the idea. You should absolutely find a way to replace the visible pin with an invisible one.. using the key combinations is one such solution.
Looking more into the future... a biometric sensor on the remote that will unlock the restricted material instantly by just pressing the finger (fingerprint) on the remote would be awesome. Perhaps this won't make it to the next apple tv remote iteration but it is something that apple is aiming for... ultimate simplicity.
Also an accelerometer based remote would also make the browsing the apple tv content a LOT faster and smoother than clicking buttons (wii-like remote perhaps?). Clicking and holding buttons (quite hard to press for my taste) to go down to the bottom of a 200 song list is quite painful.
Also.. one more thing.. it would be nice to have a HOME button similar to the iPhone home.. One click and i'm back to the main menu. Perhaps a double click on the menu button? I hate having to click 5 times to get out of a music location to get to the main menu. Quicker access please!??
all the best and hope to see these new features soon, so we can ALL enjoy our newly purchased Apple TV.
Thanks.
marius giurgi

ITunes can't access shared library when Vista parental controls are on

I started a thread back on March 1 2008, but it got archived before it could be answered, see:
http://discussions.apple.com/thread.jspa?threadID=1420673&tstart=0
I'm using 64 bit Vista with iTunes version of 8.0.2.20, but I don't believe this issue has anything to do with the 64 bit versus 32 bit iTunes versions.
The exact message is:
"The shared library "libraryname" is not responding. (-39)
Check that any firewall software running on either the shared computer or this computer has been set to allow communication on port 3689."
But if I turn off Parental Controls, the shared library is accessible, it all works fine. This has nothing to do with the iTunes store (and potential web site blocking), I just want to allow shared library access while leaving parental controls on.
Any ideas?

This question has been around for almost two years now with no answer...very frustrating and disappointing that no one from Apple can step in and assist. I have set up the port number on my firewalls, both Windows and McAfee, as per the iTunes message and it still does not work...so I am now at a loss.
Turn off parental conrols and it all works perfectly...turn it on and library is visible but not accessible...PLEASE can someone help with this!!!
Thanks.

McAfee NetProtect/Net Protect Parental Controls vs...

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