McAfee Scan not working

Tried to scan Mac this morning: got message "unknown errors received from scanners".
So tried McAfee's Virtual Technician (sort of automatic help service) which reported '1.0.0.2 - platform not supported' against Internet Security, Application Protection, Desktop Firewall and Antimalware.
So then tried to get McAfee's email support, but it doesn't seem to be available to us here (in UK).
Then tried their 'Live Chat' - got a Live Chat reference number, but no prompt / invitation to actually initiate 'discussion'.
Is anyone else having McAfee problems and does anyone have any ideas on what else I can try?

Thank you so much :-)
I did hesitate for a bit (I'm a Mac newbie!), but finally bit the bullet & uninstalled.
Then my problems really started !!! Couldn't re-install (Download from McAfee not working).
So have spent 3 days trying to get some sense out of McAfee Helpdesk (a misnomer if ever I heard one ........).
Problem seemed to be that the only link (to them) available to me took me to their Windows dept. They appear to work in complete isolation from their Mac dept: just kept replying that I'd have to contact their Mac people.
Had just about reached tantrum stage when, this evening, I tried downloading McAfee yet again & - whey-hey !! - this time it worked.
So its scan is chuntering away in the background, even as I type. I'm none the wiser as to why it went wrong in the first place, nor why it was so difficult to reinstall. But all's well that ends well :-)
Many thanks
Susan

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Download and run HP Print and Scan Dr utility from link below to troubleshoot the issue.
www.hp.com/go/tools
Although I am an HP employee, I am speaking for myself and not for HP.
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arlyon wrote:
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(d) Click Ok (or Apply).
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Satchmo wrote:
Matt, you are right about the Epson Scan Utility. I didn't have it installed. I installed it before you posted, and the scanner appears and works in Acrobat, but Photoshop still can't see it. So, half way there. Thanks. The driver was the same as I had installed.
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If you visit the Drivers and Downloads for the Epson Perfection v350, you find no driver download but this message:
Description: The latest Mac OS X ICA scanner driver for your Epson product is available only via Apple's Software Update. Here's how to get it:
Connect the all-in-one or scanner to your Mac and power it on.
Select the menu, then Software Update.
Follow the on-screen instructions to install the available updates.
Note: Software Updates may find multiple updates for your system. You may choose to install all or some of the updates by clicking onShow Details.
Compatible Systems: Mac OS X (v10.8.x)
That is a load of hooey: Software Update installs nothing for the scanner. And it doesn't supply the requisite Epson Scan Utility.
I am well aware of how Epson's pages are laid out. That is why I gave you the direct download link. The ICA drivers are for Image Capture. They do not use the TWAIN technology. When you are on EPSON's site, you have to override the browser sniffer and say that you are using OS X 10.6. Then you will see the Epson Scan software. Much easier just to give you a direct download link from their ftp server.
And yes, the ICA drivers probably were already installed with Mountain Lion. I think a universal ICA driver is supplied as part of ML for Canon and EPSON scanners. You can check by looking in the /Library/Image Capture/Devices folder for the EPSON ICA driver. You will find the TWAIN driver you just installed at /Library/Image Capture TWAIN Data Sources.

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