Media being played is of unsupported format

Hello all,
i am getting the error " media being played is of unsupported formart". This is my new BB with OS version 7. I am extremly unhappy with this BB for all the problems and issues i have with this.
Someome please help me play the video media[ MP4} files recorded using previous BB model.
regards
Hari Krishna

I use to get these messages but usaually after closing the program all the way down and starting the program again the problem was fixed never had to reboot my device to do this. Since .148 I havent gotten this message

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